Myself and my boyfriend have just rented through Ellis and Co Bethnal Green Branch. We were dealt with by Ashley, who from the word go has been excellent. When I submitted an enquiry through their website, Ashley phoned me quickly, and seemed far more genuine than other agents I had dealt with.
When we arranged to view the property, he showed us around, talked us through it, and then took a step back so that myself and my boyfriend could speak about things privately. As soon as we had a question, he was there to answer it. This was much appreciated.
When it came to signing contracts and getting answers to questions we had for the landlord, he was prompt and understanding. We could not make the time he had suggested to sign contracts, so he simply rescheduled things for a time that suited us, no fuss or bother.
When we said that we did not want some of the furniture that the landlord was going to provide, Ashley straight away suggested that he would ask the landlord if we could have a new mattress instead of the other furniture - something that neither myself or my boyfriend thought of, but which was a really nice gesture.
Also, when I mentioned that I sometimes work night shifts and have to sleep during the day, Ashley ensured that a curtain rail was put up, so that I could have black out curtains in the bedroom. I cannot tell you how important that was to me!
He has been at the end of the phone, or an email away throughout the whole process, and has surpassed what either of us expected from a letting agent - a big thank you!