We paid the excessive £205 reservation fee, completed all paperwork and referencing was being done, at this point we received a call saying that the landlord had rent the property privately, another property virtually the same was suggested so we arranged a viewing. The viewing has not happened, they still have our money and no one will return our calls. I have worked in estate agency and how this disgrace of a company is still in business I have no idea. Avoid at all costs!!