Masella Coupe Estate Agents
Godalming, GU7
2.3/5, 3 reviews
33% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

“...”

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May 20,2011
Minithumbup
By: 'FormerlyOfGodalming'
May 20,2011
0 people found
this helpful
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Opening Hours
Address

Masella Coupe Estate Agents
3 Bridge Street
Godalming
Surrey
GU7 1HY
01483 860696

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £0 £0
Lettings 0% 0% £750 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 1 1 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Masella Coupe Estate Agents Branches (view all )

“Absolutely terrible service, poor communication, massively inflated fees vs other ......”

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Jun 06,2014
Minithumbdown
By: 'SurreyRenter'
Jun 06,2014
6 people found
this helpful
Absolutely terrible service, poor communication, massively inflated fees vs other agents in and around Guildford (word on the street being the owner got caught in a property scam and is trying to claw back the cash he lost!) Not very understanding and dam right rude ...
read full review
What agent could do to change your mind?
They could reduce their outrageous fees, be more honest and open with customers and actually offer support and advice rather than having a 'tough shit. Deal with it' kind of attitude.
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“Very good at finding tenants but very poor at managing ......”

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Aug 07,2012
Minithumbdown
By: 'Landlord1'
Aug 07,2012
4 people found
this helpful
Very good at finding tenants but very poor at managing the rental and tenants. Very poor at keeping customers informed, no advise once the tenant stoped paying rent, no proactive action to sort out problems, long wait for replies to emails and no responce to ...
read full review
What agent could do to change your mind?
They need to have a lettings manager who looks after the whole account instead of different people who pass issues on to others. They need to repsond to emails and provide advise when there are tenant problems. They need to keep their landlords informed and not wait to be chased. They need to monitor rents coming in to ensure they are paid on time and advise their landlords when there is a problem along with how they propose to deal with it. There is no management although they are happy to charge a managment fee.
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“...”

Share on :
May 20,2011
Minithumbup
By: 'FormerlyOfGodalming'
May 20,2011
0 people found
this helpful
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Masella Coupe Estate Agents, Godalming GU7 1HY


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