After emailing with no reply and phoning twice we were invited to a group viewing of a house and on arrival were told that first person back to their office would get the property which meant that no-one looked round the property and instead all jumped into their cars so if there were any faults there wasn't time to see them without a thorough look around. There were mothers with prams and small children who didn't have cars and didn't live near to the property which meant they had an unfair disadvantage. I find it disgraceful that they can turn renting a property into a race. As well as this after reading their terms and conditions for letting I found there were lots of hidden charges such as up to an extra £250 for a "reference check" which I have never had to pay before and a £100 charge on top of the deposit! After this fiasco I am very glad that I didn't get their property and would stay well away!