“This branch is extremely incompetent and I have never experienced ......”
1 Star Review
Jul 28,2014
By:
'M_A'
Jul 28,2014
Branch: Preston, 1 Winckley Street
Services: Sales (as a Buyer)
Rent PCM: £700
Would you recommend?: No
Postcode: PR1
Branch: Preston, 1 Winckley Street
Sales (as a Buyer)
Rent PCM: £700
Postcode: PR1
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people found
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This branch is extremely incompetent and I have never experienced such negligence and disregard towards the customer, with extremely poor customer service. As a student I believe we have been treated extremely unfairly having filled out an application for a new flat in a new development the city center we then paid the £125 application fee being told that this meant the property was then reserved for us. After a month we receive a call explaining that we had been double booked and because we were the last people to apparently book the flat we do not get it. Having left us basically homeless, Bridgfords did not show any inclination to help us find a new property to live in. We then tried to get our £125 application fees back, which we were promised if a problem should occur, my friends and I have been calling for well over a month and we are constantly being lied to. The manager says she has posted the cheques out, however none of us have received anything. When we go into store we are told we cannot have our money back directly and it must be posted, however they are not posting this money out. The manager and other employees NEVER call back when you request and are in general extremely unhelpful. In summary this is not an estate agents I would ever recommend using, we have been treated unfairly, left in an awful situation, we have lost our money, communication is below poor, the staff are extremely incompetent and unhelpful.
What agent could do to change your mind?
Having been incompetently double booked the estate agents should have made more effort to find us new accommodation, they should post our money out when requested instead of lying.
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