0% lettings valuation accuracy
63% lettings fee satisfaction
Jul 27,2014
Jul 27,2014
8
people found
this helpful
this helpful
House was filthy upon arrival at the property despite staff claiming it had been cleaned- obviously untrue as mud was on the floors and slug trails vastly covered the carpets, kitchen floor, worktops, and kitchen pots and pans. Despite numerous problems in the property which we repeatedly asked to be fixed, Direct Housing would ignore emails and postpone maintenance, sometimes by months. For example we were left with broken heating for a significant duration of time in winter leading to high levels of damp, rendering our property a cold and miserable place to live in. Staff were rude upon every encounter, uninterested in providing any level of customer service. Avoid at all costs.
Was this helpful?
Yes
Yes
Feb 05, 2015
Direct Housing at all times will endeavour to make our students' experience as exciting and comfortable as possible. These particular tenants and this particular tenancy is very isolated if not solitary judgement. We are aware of the students, and we will deal with this incident independently. We would just like anyone to know who may be potentially reading this, that these are malicious false accusations and that an inventory was signed by all three tenants at the beginning of their tenancy. The tenants were without heating for several weeks due to access problems from the tenants side. Please do not let the opinion of clearly one head tenant cloud your judgement.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
2nd Oct 2016
reviewed by 'Fideline'
16th Sep 2016
reviewed by 'Godbless'
31st Aug 2016
reviewed by 'Zadkiel'
30th Aug 2016
reviewed by 'Derrick'
8th Aug 2016
reviewed by 'plasmiquik'
Opening Hours
Address
Direct Housing Property Sales
543 Bristol Road
Birmingham
West Midlands
B29 6AU
0121 472 3331
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 63% | £268 | £780 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 02,2016
Oct 02,2016
2
people found
this helpful
this helpful
Direct Housing is a once -in-a-lifetime experience I had the pleasant surprise to benefit from in the Selly Oak branch in Birmingham. At each occasion the team there proved to be consistently outstanding in their customer service and their genuine and patent willingness to help. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 16,2016
Sep 16,2016
1
people found
this helpful
this helpful
As an international student from East Africa, the service(especially the quality of both - the customer service and the accommodation) i got from this branch was comparatively fantastic and outstanding, they keep their promises. I would highly recommend this agent to any customer....
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Aug 31,2016
Aug 31,2016
1
people found
this helpful
this helpful
I was living in a property of Direct Housing for one month and a half. The customer service was really friendly, they helped me since the first minute that I phoned them.
Moreover I am glad to deal with this company because when I arrived ...
read full review
read full review
Comment on agent fees
The agent's fees is good price.
Was this helpful?
Yes
Yes
Aug 30,2016
Aug 30,2016
1
people found
this helpful
this helpful
I was with Direct Housing for a few years. The staff are always friendly and willing to help whenever I contact them. Any issues were resolved when there were problems with the property. The staff always made time when I dropped by the office or ...
read full review
read full review
Comment on agent fees
The fees are competitive and fair.
Was this helpful?
Yes
Yes
Aug 08,2016
Aug 08,2016
2
people found
this helpful
this helpful
Absolutely abysmal. As one reviewer said, they stopped caring immediately after I signed the contract. Communication was *always* an issue. I joined a house with my friend who had been there a couple of years already, and I guess I was never added to the ...
read full review
read full review
What agent could do to change your mind?
About the same as others in the area.Attached Filesnbsp;
Comment on agent fees
About the same as others in the area.
Was this helpful?
Yes
Yes
Aug 18, 2016
View all comments
(1)
This was a four double bedroom semi-detached property in a superb location at a very reasonable rent. The tenants had a regular personal gardener that attended the house paid for by the Landlord. We always allocate a head tenant at the start of a tenancy who is our first point of call.
Head tenants are notified when viewings are taking place, and on the occasion our lettings staff were running late on of the tenants carried out the viewing herself for which we actually paid her commission for h ...
Aug 04,2016
Aug 04,2016
0
people found
this helpful
this helpful
I have found Direct Housing to be really helpful. I had to leave my previous housing with this letting agency due to problems with other tenants and direct housing were nothing but sympathetic and understanding about the situation. Clare helped me find a new person ...
read full review
read full review
Comment on agent fees
reasonable compared to the other agents in selly oak
Was this helpful?
Yes
Yes
Aug 03,2016
Aug 03,2016
2
people found
this helpful
this helpful
The worst mistake I have made during my 4 years at University is renting a house through Direct Housing. The reviews that describe them as conwomen are all too accurate.
Before our tenancy even began, we had problems. They were trying to get us to pay ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05, 2016
View all comments
(1)
I am very disappointed to read this review, especially as we went out of our way to help these tenants. This property was initially instructed on a Let Only basis - we were not the managing agents for this property. We were made aware that the tenants were experiencing communication problems with the landlord and we felt compelled to help. We acted as mediator between the tenants and landlord to try to help the tenancy run as smoothly as possible. Due to the frustration experienced by all we are ...
Jul 27,2014
Jul 27,2014
8
people found
this helpful
this helpful
House was filthy upon arrival at the property despite staff claiming it had been cleaned- obviously untrue as mud was on the floors and slug trails vastly covered the carpets, kitchen floor, worktops, and kitchen pots and pans. Despite numerous problems in the property which ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05, 2015
View all comments
(1)
Direct Housing at all times will endeavour to make our students' experience as exciting and comfortable as possible. These particular tenants and this particular tenancy is very isolated if not solitary judgement. We are aware of the students, and we will deal with this incident independently. We would just like anyone to know who may be potentially reading this, that these are malicious false accusations and that an inventory was signed by all three tenants at the beginning of their tenancy. T ...
Jul 18,2014
Jul 18,2014
7
people found
this helpful
this helpful
Absolutely useless. They seemed competent before we signed the contract. The moment we did they stopped caring about anything at all. They gave us false information in the contract, which we could only discover after having moved in. Everytime you call them with a request, ...
read full review
read full review
Comment on agent fees
Fees of 60 GBP would be alright, if they would do anything at all.
Was this helpful?
Yes
Yes
Feb 05, 2015
View all comments
(1)
We are interested to know what false information was supplied in your tenancy agreement. Some repairs take time to fix, regardless of whether you come in every day some maintenance issues cannot be done instantly, for example internet. Although it was included in your rent, the supplier was responsible, not Direct Housing. We are aware of which property this is and the current tenants are very pleasant - we will speak to them directly. This was at the beginning of their tenancy, and the tenancy ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
