33% sales valuation accuracy
58% sales fee satisfaction
0% lettings valuation accuracy
58% lettings fee satisfaction
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2024
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Jul 24,2014
Jul 24,2014
17
people found
this helpful
this helpful
We let a flat out from them in Camden in August 2013 and have had constant issues since. To begin with, part of the contract conditions was to add a wardrobe, replace the fridge and cooker (both things that the agent said would happen when we viewed the flat), and cleaning of the house. We initially stated that we wanted everything to be done before we moved in, but they said that someone needs to answer the door to accept the deliveries of the various items so only the cleaning could be done before, which we naively agreed to. When we moved in we noticed that the gas and electricity (both of which are meter based) were negative, meaning we couldn't do anything in the flat, and that the place wasn't cleaned very well at all (if at all!!). Their response was that the cleaners "couldn't vacuum due to the electricity not being on", which clearly isn't our fault if the previous tenants hadn't payed their bills, but didn't explain why the kitchen drawers and cupboards were dirty! Whilst they did compensate us for the unpaid gas/electric balance they never cleaned what wasn't cleaned, and we decided to just bottle it up and enjoy the house.
Only, our fridge and cooker hadn't arrived, nor the wardrobe. The cooker came in a few days but the fridge took over a week, and even then it was the wrong size! I ended up removing the door to the cupboard myself so that the fridge half-fit inside it because I was fed up with waiting, especially since they took my measurements, then send someone else around to take measurements, then brought something 5cm taller than the measurements! Such incompetency.
The wardrobe arrived almost 3 weeks later.
After these hurdles we were generally living fine for about 8 months, until the spark on the gas cooker stopped working. They sent someone around who fixed it for all of 2 hours where it stopped working again. When I complained, they simply said "the component that's broken is so expensive to replace that it's almost worth buying a new cooker, which the landlord's not prepared to do. I suggest you just use matches to light the gas." If the cooker's broken you bloody replace it!! The cost is not our problem, that's why we're renting. Besides, surely it should be under warranty given that it was less than a year old? After they insisted on not doing anything we decided to let it go since we could at least still use the cooker with matches, but were annoyed nonetheless.
A few weeks later I lost my keys. Fair enough, it was my fault so I bought a new lock, fitted it myself and gave the agents a cut of the new keys. A month or so later the hot water went, so we appropriately complained asking that they send someone urgently to fix it. 2 days later they send someone while we are out, so we gave permission for them to enter, only to later find out that they couldn't get into the flat. The agents gave them the old keys! After explaining that I changed the locks and gave Maja the keys they simply said they couldn't find them, could we please stay at home to open the door, given that we were working 9-6 far from home. I told them to find the keys and ask Maja where they were, they said she's abroad. They eventually sent someone around that evening instead, which they insisted before was impossible, who, just like the cooker (same engineer actually), fixed it for all of 30 mins before it broke again, but because they came after office closing hours I couldn't complain till the morning. The next day I phoned in and guess who answered the call? Maja! She got back from abroad rather conveniently. They then agreed to send a different person that evening who actually fixed it and gave us hot water for the first time in what was now 6 days. The worst part about all of this was that no one in the office seems to communicate. The day Maja "returned" I phoned in, to which she answered, explaining how it was broken and that we needed it to be seen again. She emailed back an hour later saying that the guy would come at 6, which was impossible for us since the earliest I could get home from work is 6.30. I phoned in to ask for a reschedule, to which someone else picked up the phone (can't remember his name). He said he'd look into it and rearrange the technician. Meanwhile, Maja emails me back confirming that the guy would come at 7 (he actually came at 9 in the end), but a few hours later the guy who answered the phone said that he couldn't get through to the technician and couldn't change the time. No communication at all.
Now we are moving out, Mark and Diane are contacting us regarding permission to show tenants around, however neither of them seem to realise that they lost the keys to the house and, since the viewings are during our working hours, only now do they decide to test all their spare keys on our house!
Terrible terrible agents. Nice when you're looking and poisonous when you're staying. No communication at all between each other, let alone with their clients. I have a friend who also let from them around the same time as me and had similar issues with his flat, so I'm not the only one.
On top of all of that, they charge you if you want to extend your contract!
Avoid.
Only, our fridge and cooker hadn't arrived, nor the wardrobe. The cooker came in a few days but the fridge took over a week, and even then it was the wrong size! I ended up removing the door to the cupboard myself so that the fridge half-fit inside it because I was fed up with waiting, especially since they took my measurements, then send someone else around to take measurements, then brought something 5cm taller than the measurements! Such incompetency.
The wardrobe arrived almost 3 weeks later.
After these hurdles we were generally living fine for about 8 months, until the spark on the gas cooker stopped working. They sent someone around who fixed it for all of 2 hours where it stopped working again. When I complained, they simply said "the component that's broken is so expensive to replace that it's almost worth buying a new cooker, which the landlord's not prepared to do. I suggest you just use matches to light the gas." If the cooker's broken you bloody replace it!! The cost is not our problem, that's why we're renting. Besides, surely it should be under warranty given that it was less than a year old? After they insisted on not doing anything we decided to let it go since we could at least still use the cooker with matches, but were annoyed nonetheless.
A few weeks later I lost my keys. Fair enough, it was my fault so I bought a new lock, fitted it myself and gave the agents a cut of the new keys. A month or so later the hot water went, so we appropriately complained asking that they send someone urgently to fix it. 2 days later they send someone while we are out, so we gave permission for them to enter, only to later find out that they couldn't get into the flat. The agents gave them the old keys! After explaining that I changed the locks and gave Maja the keys they simply said they couldn't find them, could we please stay at home to open the door, given that we were working 9-6 far from home. I told them to find the keys and ask Maja where they were, they said she's abroad. They eventually sent someone around that evening instead, which they insisted before was impossible, who, just like the cooker (same engineer actually), fixed it for all of 30 mins before it broke again, but because they came after office closing hours I couldn't complain till the morning. The next day I phoned in and guess who answered the call? Maja! She got back from abroad rather conveniently. They then agreed to send a different person that evening who actually fixed it and gave us hot water for the first time in what was now 6 days. The worst part about all of this was that no one in the office seems to communicate. The day Maja "returned" I phoned in, to which she answered, explaining how it was broken and that we needed it to be seen again. She emailed back an hour later saying that the guy would come at 6, which was impossible for us since the earliest I could get home from work is 6.30. I phoned in to ask for a reschedule, to which someone else picked up the phone (can't remember his name). He said he'd look into it and rearrange the technician. Meanwhile, Maja emails me back confirming that the guy would come at 7 (he actually came at 9 in the end), but a few hours later the guy who answered the phone said that he couldn't get through to the technician and couldn't change the time. No communication at all.
Now we are moving out, Mark and Diane are contacting us regarding permission to show tenants around, however neither of them seem to realise that they lost the keys to the house and, since the viewings are during our working hours, only now do they decide to test all their spare keys on our house!
Terrible terrible agents. Nice when you're looking and poisonous when you're staying. No communication at all between each other, let alone with their clients. I have a friend who also let from them around the same time as me and had similar issues with his flat, so I'm not the only one.
On top of all of that, they charge you if you want to extend your contract!
Avoid.
What agent could do to change your mind?
Fire everyone and get a new team that can actually talk to people sitting 30cm away.Attached Filesnbsp;
Comment on agent fees
Found out after moving in that the house was listed for ‚£5 per week less than what was stated to us when we moved in, given as well that they said that there was no room for negotiation at the time. Liars and thieves
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Opening Hours
Address
Regent 2000 Properties
84 - 86 Camden Road
Camden Town,London
Greater London
NW1 9EA
02079160313
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 58% | £0 | £0 |
| Lettings | 0% | 58% | £830 | £2,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 7 | 0 | 0 | 0 | 1 | 0 | 1 |
Areas covered
- NW1
- NW5
- N5
- N7
- w1t
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Latest Properties
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Feb 14,2019
Feb 14,2019
3
people found
this helpful
this helpful
I don't know how people can trust to rent flat from them. They are so stingy and unprofessional people. They don't want to fix anything. They didn't pay my deposit back and 2 times they changed the bill and i complained even again the changed the ...
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Comment on agent fees
The worst
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Dec 09,2017
Dec 09,2017
1
people found
this helpful
this helpful
I rented a place from them for the past year, and except a few minor delays my experience with Regent 2000 was satisfying. I always had a contact in the office (Abbas) who would sort things out within a few days if there was something wrong. ...
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Dec 07,2017
Dec 07,2017
2
people found
this helpful
this helpful
Regent 2000 is a really good agency that helped me find a flat super quickly! From there it the process of signing the contract was quick and except when I needed them, there would leave me in peace. Would definitely recommend to any of my friends!...
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Comment on agent fees
Quick and easy to pay everything No big fees for administration or referencing
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Nov 30,2017
Nov 30,2017
1
people found
this helpful
this helpful
Just terrible. The service we received was so consistently poor that at points it became actually laughable. 'The plumber will arrive tomorrow at three,' they'd say, and 'tomorrow at three' would translate in real terms to 'in a couple of weeks maybe.'
I'd ...
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Comment on agent fees
Basically average, but massively inflated given the shoddy, shoddy service.
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Mar 15,2017
Mar 15,2017
2
people found
this helpful
this helpful
I have used their services for 3 years, every time I needed they sent the handyman to fix the problems.
They satisfactorily helped me with a few options when I had to leave the flat previous the end of the contract.
In general, the communication via ...
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Mar 06,2017
Mar 06,2017
1
people found
this helpful
this helpful
We have rented a property with them in Kentish Town. The property got freshened up as agreed, the furniture was provided, etc. However, the referencing was a bit a hassle. Service is good, but could be even greater......
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Comment on agent fees
Good
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Mar 02,2017
Mar 02,2017
2
people found
this helpful
this helpful
Warm, friendly, professional and helpful, we had a pleasure to deal with Mateusz and Chris so far and both of them are very helpful.
Good estate agent....
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Comment on agent fees
Average fees.
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Nov 10,2016
Nov 10,2016
12
people found
this helpful
this helpful
AVOID AT ALL COSTS. The worst letting agent I have had the misfortune to deal with in a decade of renting in London.
They seem OK until your sign your contract (not efficient, but alright), and then they just ignore you once you've paid your ...
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Comment on agent fees
Fees were about the same as other agents in the area, but because you get ZERO service in return, are poor value.
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Oct 18,2016
Oct 18,2016
14
people found
this helpful
this helpful
Just would like others to be careful and if they can avoid this estate agents. Just make sure they return your deposit. And make sure you take photos for the flat before leaving.our to have a peace of mind just try to avoid dealing ...
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Comment on agent fees
Very bad
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Jul 16,2015
Jul 16,2015
14
people found
this helpful
this helpful
This is one of the worst agencies I have ever dealt with in the entire time renting properties in London.
First, it took them ages to realise that we need to renew the contract. After we repeatedly contacted them, they said they dont manage our ...
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May 29,2015
May 29,2015
14
people found
this helpful
this helpful
I was the tenant of a Camden flat owned and managed by Regent 2000 and I've had a horrible experience. Once I'd signed the tenancy agreement and transferred the deposit, I found their service extremely poor: very dirty flat when I moved in, check-in inventory clearly ...
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Jul 24,2014
Jul 24,2014
17
people found
this helpful
this helpful
We let a flat out from them in Camden in August 2013 and have had constant issues since. To begin with, part of the contract conditions was to add a wardrobe, replace the fridge and cooker (both things that the agent said would happen when we ...
read full review
read full review
What agent could do to change your mind?
Fire everyone and get a new team that can actually talk to people sitting 30cm away.Attached Filesnbsp;
Comment on agent fees
Found out after moving in that the house was listed for ‚£5 per week less than what was stated to us when we moved in, given as well that they said that there was no room for negotiation at the time. Liars and thieves
Was this helpful?
Yes
Yes
Sep 30,2013
Sep 30,2013
15
people found
this helpful
this helpful
I should be more smart and understand when I have received a call from a confused Mark, that these guys were completely messy about their business. Mark rang me asking about an appointment at 2:30pm with on of his colleagues, asking me why I did ...
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Jun 18,2013
Jun 18,2013
20
people found
this helpful
this helpful
We didn't actually buy a property although we tried to for nearly a year. Yes. A year. The vendor was also this estate agent who accepted our offer on the basis that we sold our existing property quickly. Which we did- it was quite stressful ...
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What agent could do to change your mind?
Almost everything differentlyAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 10:10 AM 03/03/2017 by Christopher Nicola
