The laziness and incompetence displayed by this agency is truly exceptional. They didn't bother chasing the reference agency at the start of the tenancy, I had to do it all myself. Towards the end of the tenancy they repeatedly allowed prospective tenants into my home when I was out, without notifying me. They even left the entrance door unlocked on one occasion. The worst bit came when my deposit was delayed by six weeks because they couldn't be bothered to respond to communications from the DPS (Deposit Protection Service.) I would be surprised if there was a worse estate agency than Amberley.