“quote from owner over the telephone 'WE OWE OUR TENANTS ......”
1 Star Review
Jul 21,2014
By:
'Anonymous'
Jul 21,2014
Branch: London, 220 The Vale
Services: Lettings (as a Tenant)
Rent PCM: £996
Would you recommend?: No
Postcode: NW11
Branch: London, 220 The Vale
Lettings (as a Tenant)
Rent PCM: £996
Postcode: NW11
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quote from owner over the telephone 'WE OWE OUR TENANTS AROUND 10K, WE'RE JUST MARKET TRADERS...' The most HORRENDOUS letting agent in the world in my opinion. It seems there is absolutely no communication between their team internally and between SA and tenants. We were owed nearly £300 in excess rent that SA agreed with the land lady we would pay- but didnt agree with us. I contacted them for months and months (emails and calls everyday) to get the money back. They told me time and again, we will email you straight back, we will call you straight back (not once. did this happen). I was told that I had to speak to the director and to call back at 12. The team over the phone claimed to leave urgent messages on the directors desk telling him to call me (director confirmed this never happened and that they team just buried their heads in the same. In my opinion they just lied to avoid responsibility) (this came from Gassan and from Dean and from Sam and probably others...) every time I called back to say 'why didnt you call back?' they just ignored me or said they dont know. I had to take them to the SMALL CLAIMS COURT in order to get my money back. I spoke to who I thought (and who I was told was) the director who told me he had just taken the business over and was going to change everything and asked for my bank details to put the money back inot my account- days went by and still nothing. When they finally got the summons, the REAL director called me claiming he knew nothing about the previous conversations between myself and his team (he joined on the 1st MARCH and i got my money back today 21st JULY 2014) and that it wasn't him I had previously spoken to. He told me his whole team had their head in the sand, they didn't communicate and that they owed £10,000 to their clients from their own mess ups. I SUGGEST YOU NEVER EVER USE THEM. In my opinion you will be palmed off, and have to wait months to get the money they will, in my opionion take from you if they can. He told me 'the team are just market traders, have you ever tried to get money back off a market trader'?
What agent could do to change your mind?
Just disgusting- I have never been lied to over and over again by any estalishment
Attached Filesnbsp;
Comment on agent fees
They agreed one amount with us and a different amount with the landlady and no communication was had between any party.
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