When I moved to Basingstoke from Ipswich in 2009, I rented property through them. As I was new to UK, wasn't aware of the property renting process. Initially these guys charged me 258 GBP administration fees, 90 GBP check in fees plus VAT. After 8 months, when we left the house, they charged 90 GBP check out fees + VAT (which is paid by landlord generally) and 190 GBP for cleaning the house. Now I have been staying in Basingstoke for two and half years, and rented another property after that at the same block (winterthur way) again through a different agency and they just charged 200 GBP inclusive VAT and no check in, check out fees. I would suggest no to go to these guys for any property dealing.