Lived at property two years, and still reporting the same faults with house. Phoned up to complain.... Finally a contractor got back in touch, he rang 3 times (once on a Sunday and twice in work hours). I rang him back arranged a time at his convenience to come fix a tap. Next day had a letter off Belvoir stating I was ignoring him and had been rude to him putting phone down on him. They threatened me with being kicked out of the house for not looking after it despite the inspection lady stating I keep an immaculate house! The guys at Nottingham office are pompous and patronising.