“Customer Service initially very good, friendly service with a smile ......”
2 Star Review
Jul 18,2014
By:
'FED'
Jul 18,2014
Branch: Bournemouth, 3 East Street
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: BH21
Branch: Bournemouth, 3 East Street
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: BH21
11
people found
this helpful
Customer Service initially very good, friendly service with a smile - nothing too much trouble! After 2yrs of being a decent Tenant, never ever missed our rent or ever paid late, have always looked after the Property (was even Complimented & Thanked by the Landlord!) ....... Service gone down hill Tremendously. Not interested. Continuous lying to cover up for their lack of service/repairs that have needed doing to the property, non postal of Lease Agreements.
Do not follow up on Conversations, phone calls. Do not follow up post Property Checks when repairs need doing and then totally deny they know anything about it, leaving things for months on end. Then when it comes time to Renew your Lease they all of a sudden say "Oh it must have got lost in the post", then within 5mins..... Oh your Rent has gone up with No Prior Written Warning!!!
Disgusted and fed up with the lack of Service from this Business! I don't know what is going on, but the Service (lack thereof) has become really dismal, as is the attitude of the woman who work in that office!
11
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