I rented a flat from through Loftlets - we left after 6 months, largely due to their horrendous service. Every time there was an issue and we contacted them they were very un-responsive or keen to pass us onto someone else. However the main issue was that they charged us because the previous tenants underpaid their rent. They passed this onto us! They argued that we undertook the tenancy and therefore we were liable for the arrears, even though we didn't know and had nothing to do with the previous tenants. They were completely unwilling to compromise and the guy we ended up dealing with admitted that the arrears were nothing to do with us but that we would have to pay them. We didn't even have the option not to pay them as they were deducted from our deposit. I would strongly advise against letting a property through Loftlets.