Happy Lets
Glasgow, G3
4/5, 72 reviews
76% recommended
100% lettings valuation accuracy
77% lettings fee satisfaction
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“Rented a property from Happy Lets for two years and ......”

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Jul 16,2014
Minithumbup
By: 'Aidan'
Jul 16,2014
1 people found
this helpful
Rented a property from Happy Lets for two years and didn't have a single problem throughout that time. They kept me informed about any visits needed to the flat and worked around my work schedule without difficulty. Moving in/out both made very simple and straight forward too, and the office staff were always very pleasant on the phone and by email.
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By: Preet Sandhu
Jul 16, 2014
Hi Aidan,

Thank you for taking the time to leave a review.
We're glad you were a happy tenant and look forward to helping you find your 'happy place' once again if you ever require our services in the future.

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Latest Reviews

View all Reviews 72
16th Feb 2022
reviewed by 'Nicola'
“The most incompetent, disorganised letting agent I've ever had to deal with. So many problems with Happy Lets but mostly ......”
2nd Mar 2021
reviewed by 'Jake'
“Iain was helpful the whole way through our application process! Got information over to us quickly and made sure we ......”
31st Jan 2021
reviewed by 'Jane'
“I have found Happy Lets efficient and reliable and I put a lot of trust in them to deal with ......”
14th Jan 2021
reviewed by 'Stefanie'
“Iain is always very prompt with his reply's and when we ever need any support has always been very professional ......”
8th Dec 2020
reviewed by 'kirangandhi'
“Very bad ..they are very very bad and literally deduct entire your deposit at the end by pointing there is ......”
4th Nov 2020
reviewed by 'Tamara'
“They are super disorganised, messing me around with move in dates and the like, having to reschedule and costing us ......”
Opening Hours
  • Monday: 08:30 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 08:30 - 17:00
  • Thursday: 09:00 - 17:30
  • Friday: 08:30 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Happy Lets
1287 Argyle Street
Glasgow
City of Glasgow
G3 8TL
01413344633

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 77% £267 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 44 16 0 0 0 0 1 0
Areas covered
  • G3
  • G33
  • G11
  • G13
  • G12
  • G41
  • G14
  • G20
  • G1
  • G2
  • G31
  • G32
  • G4
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Glasgow, G3
Hamilton, ML3

“The most incompetent, disorganised letting ag......”

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Feb 16,2022
Minithumbdown
By: 'Nicola'
Feb 16,2022
0 people found
this helpful
The most incompetent, disorganised letting agent I've ever had to deal with. So many problems with Happy Lets but mostly their communication and urgency to do anything. We were broken into in 2018 and it took them a month to get us a new front door. ...
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By: Nicola
Feb 16, 2022
View all comments (2)
Having been your tenants for so long then you've seen the emails showing our dissatisfaction with Happy Lets. 'Secured the property' meaning you put a padlock on the door that was easily kicked in during the break in? A padlock which we had to secure as your contractor put on such poor, weak screws? I remember making multiple phone calls pleading to speed this up as we felt so unsafe and exposed. You might think thats' a reasonable time frame but we did not. Maybe next time consider your tena ...

“Application and move in process...”

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Mar 02,2021
Minithumbup
By: 'Jake'
Mar 02,2021
0 people found
this helpful
Iain was helpful the whole way through our application process! Got information over to us quickly and made sure we had everything we needed to get through the application process. He was always helpful on the phone and took the time to get things sorted, ...
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“Efficient and reliable service...”

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Jan 31,2021
Minithumbup
By: 'Jane'
Jan 31,2021
0 people found
this helpful
I have found Happy Lets efficient and reliable and I put a lot of trust in them to deal with my property and keep me up to date with all matters relating to it. I have been very happy with their service....
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“Iain is always very prompt with his reply's a......”

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Jan 14,2021
Minithumbdown
By: 'Stefanie'
Jan 14,2021
0 people found
this helpful
Iain is always very prompt with his reply's and when we ever need any support has always been very professional and offered various options especially during the pandemic. He's a great asset to your team....
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“Very bad ..they are very very bad and literal......”

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Dec 08,2020
Minithumbdown
By: 'kirangandhi'
Dec 08,2020
1 people found
this helpful
Very bad ..they are very very bad and literally deduct entire your deposit at the end by pointing there is a small hair in bath tub bla bla .some stupid reasons and give the flat to next tenant as it is cleaned by previous tenant...
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By: Kira Keaney
Dec 16, 2020
View all comments (1)
Dear Kirangandhi, we are really disappointed to read your review and just wanted to clarify this again for you. At the start of your tenancy in 2018, you agreed to an inventory that stated that the property was professionally clean and there was no sign of mould. Furthermore, you were given 7 days to make any amendments to this. It was only when we attended routine inspections did we discover mould starting to form in areas in the property and you were given advice by email on how to combat ...

“My ceiling fell through and their 'repair' was a plastic bag!...”

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Nov 04,2020
Minithumbdown
By: 'Tamara'
Nov 04,2020
2 people found
this helpful
They are super disorganised, messing me around with move in dates and the like, having to reschedule and costing us heaps. They didn't even manage to get the inspection done for my flat till after we had moved in (if they even did it - ...
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By: Kira Keaney
Nov 04, 2020
View all comments (1)
We are saddened and frustrated to see that you would prefer visiting various social media websites to leave inaccurate comments instead of trying to liaise with ourselves in resolving the matter. Looking through our records, an entry date of 23/08/2019 was agreed via email on 14/08/2019 and that was the date on which you took up occupancy. An inventory was set to you on 03/09/2019 and you had seven days to make amendments which you did and seemed happy with when you returned this on 05/09 ...

“I contacted Iain regarding a property that wa......”

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Oct 22,2020
Minithumbup
By: 'Mohammed'
Oct 22,2020
0 people found
this helpful
I contacted Iain regarding a property that was up for rent. The customer service that Iain gave me was second to none. He was able to answer all the questions I had regarding the property and he stayed on the line and helped me fill ...
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By: Kira Keaney
Dec 16, 2020
View all comments (1)
Thank you for your kind words - Iain has also been passed these and is delighted to hear it :) ...

“I really appreciate the way team understood the urgency of ......”

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Sep 29,2020
Minithumbup
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Yvonne
By: 'Ganesh'
Sep 29,2020
0 people found
this helpful
I really appreciate the way team understood the urgency of the repair matters reported. They made sure to keep us informed about the status of the progress being made. Also they made sure that the contractor attends the property at the said date and time ...
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By: Kira Keaney
Dec 16, 2020
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You are more than welcome - thanks for the kinds comments! ...

“Positive Experience...”

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May 19,2020
Minithumbup
By: 'Max'
May 19,2020
0 people found
this helpful
As the first company I have ever dealt with when renting they were extremely helpful and generally very responsive! Emails were replied to quickly and issues which they could resolve without landlord input are dealt with efficiently....
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“Iain MacLachlan (Property Manager) and Kira K......”

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May 09,2020
Minithumbup
By: 'Simon'
May 09,2020
0 people found
this helpful
Iain MacLachlan (Property Manager) and Kira Keaney (Branch Manager) worked very hard to market our property just as the COVID-19 lockdown was coming into force. They did an excellent job in very difficult circumstances and a ever changing working environment. We are really happy with ...
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“The most shockingly arrogant and negligent treatment I have ever ......”

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Mar 20,2020
Minithumbdown
By: 'Foiniki'
Mar 20,2020
1 people found
this helpful
The most shockingly arrogant and negligent treatment I have ever encountered as a tenant. I moved into a one bedroom flat managed by "Happy" Lets which, as I discovered upon spending my first two nights there, was suffering from a serious case of DAMP, making ...
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“The "Go To" Company for letting.....”

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Feb 08,2020
Minithumbup
By: 'Ray'
Feb 08,2020
0 people found
this helpful
This is a Company which is superior in every respect, from the marketing of the property through vetting of tenants to the administration of the accounts. The accounting is transparency itself and nothing, but nothing, is too much trouble. The office personnel are both friendly ...
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By: Kira Keaney
Feb 10, 2020
View all comments (1)
Thank you Mr Tilley for this fab review! We miss you already and you too were an absolute pleasure to deal with at all times :) ...

“Excellent work from Iain MacLachlan...”

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Nov 13,2019
Minithumbup
By: 'Nicolas'
Nov 13,2019
0 people found
this helpful
Iain MacLachlan warmly welcomed me to Happy Glasgow and facilitated my move into the property. I found the property in an exemplary state of cleanliness. Iain takes care of the maintenance of the property with a lot of reactivity and very quickly warned the repair ...
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“Cool friendly guy, very calm, sends emails on......”

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Nov 07,2019
Minithumbup
By: 'Konstantinos'
Nov 07,2019
0 people found
this helpful
Cool friendly guy, very calm, sends emails on time. (Any words below this line serve to reach the word count). Happy Lets...
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“We had the best of service from all the staff......”

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Oct 17,2019
Minithumbup
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Caroline
By: 'Monika'
Oct 17,2019
0 people found
this helpful
We had the best of service from all the staff at Happy Lets. They accomodated a difficult viewing time for us and the manager Iain, in particular, dealt with all enquiries and arising issues with the flat efficiently and professionally. Would recommend to anyone :)....
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“Professional and highly efficient service. Ma......”

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Sep 19,2019
Minithumbup
By: 'Sonia'
Sep 19,2019
0 people found
this helpful
Professional and highly efficient service. Made the move in quickly and less stressful when all the office stuff can be done online....
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“Great experience...”

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Sep 10,2019
Minithumbup
By: 'H&C'
Sep 10,2019
0 people found
this helpful
We had a great experience working with iain at Happy Let's. He was very attentive, at all points of the day, promptly answering any questions we had and making us feel at ease. We would definitely recommend Iain from Happy let's to anyone looking to ...
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N/A
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“Excellent service...”

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Jun 14,2019
Minithumbup
By: 'Bwatson'
Jun 14,2019
0 people found
this helpful
Throughout the entire process of noting interest in the flat to sorting through my work reference and gaurentour, until even after I had moved in Iain has provided great customer service and has always been extremely helpful and patient. He has truly made me feel ...
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“A Great Few Years...”

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Apr 16,2019
Minithumbup
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Amanda
By: 'MikeBlythe'
Apr 16,2019
0 people found
this helpful
My flatmate and I have enjoyed many happy and comfortable years in our property from Happy Lets. The flat is regularly checked over and the team are all incredibly lovely and supportive. We haven't had any major problems with the agency whatsoever in 3 years, and ...
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“Satisfied...”

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Feb 27,2019
Minithumbup
By: 'Heather'
Feb 27,2019
0 people found
this helpful
I had a fairly smooth process with happy lets. Everything was done via email/phone call and any time I had any queries Iain was quick to answer....
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N/a
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“Iain...”

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Feb 22,2019
Minithumbup
By: 'Sahlouls'
Feb 22,2019
0 people found
this helpful
Iain was such a helpful agent worked hard tried his best to let me move in to the property 136 Renfield street as soon as possible. He's such a great man with great experience....
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Comment on agent fees
Good
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“Answered all our questions regarding moving into our flat...”

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Feb 13,2019
Minithumbup
By: 'Glenn'
Feb 13,2019
0 people found
this helpful
Iain has been great! I honestly thought he was a manager when he was dealing with us. Answered every question we had...
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Comment on agent fees
Agent had no fees that I’m aware of
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“Management of my property...”

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Jan 30,2019
Minithumbup
By: 'Mr'
Jan 30,2019
0 people found
this helpful
I have been a landlord with Happy Lets for almost 3 years since I switched from another agency who could not keep me updated on my property without constant chasing at my end. It left me feeling uneasy that I had to be one step ahead ...
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“Profesionales...”

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Jan 19,2019
Minithumbdown
By: 'Alobaidy'
Jan 19,2019
0 people found
this helpful
Thanks Iain for all things that you helped us with. We have received amazing professional deal in term of viewing and filling the form out and everything....
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Comment on agent fees
Great
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“Professional and Friendly...”

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Jan 08,2019
Minithumbup
By: 'Annoymous'
Jan 08,2019
0 people found
this helpful
Iain was professional and friendly to come into contact with. He was very helpful providing everything that I needed and his communication skills were excellent too. He was understanding and put things in place that made it easy for myself to sign the lease and ...
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“Great help...”

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Jan 03,2019
Minithumbup
By: 'MB'
Jan 03,2019
0 people found
this helpful
Iain has been brilliant from the start - very warm and friendly approach but always remained professional. We were in frequent contact but never felt like we were bombarded with messages. He made sure we knew what was happening at each stage of the process ...
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“Customer for over 10 years......”

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Nov 19,2018
Minithumbup
By: 'Pippa'
Nov 19,2018
0 people found
this helpful
We have been with Happy Lets as a landlord for over 10 years now so that is a testimonial in itself. Everything handled professionally and has been great to see the business grow and develop. They regularly take feedback on board - for example, we were ...
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Comment on agent fees
Very proportionate - it costs a lot when a tenant changes but that is the same everywhere and to be expected. The vetting process is thorough which is very important.
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“Friendly and quick service...”

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Oct 26,2018
Minithumbup
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Amanda
By: 'MB'
Oct 26,2018
0 people found
this helpful
I found out I had passed the checks for a property the day before I was going on holiday. I told Amanda what my situation was and she quickly processed the paperwork so I could sign it that day. My experience so far with Happy ...
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By: Kira Keaney
Oct 29, 2018
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Hi there, Many thanks for your kind comments which have been passed along to Amanda. Amanda shall continue to be your dedicated property manager throughout your tenancy and we have no doubt that your positive experience shall continue! Thanks again and hope you have a fab holiday! ...

“Great Service...”

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Oct 19,2018
Minithumbup
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Amanda
By: 'Anna'
Oct 19,2018
0 people found
this helpful
I am actually gutted I am no longer with Happy Lets. Rented the flat managed by them for the last 3 years and I had no hassle at all. They were very responsive and friendly, always great communication with plenty of notice when it came to ...
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By: Kira Keaney
Oct 23, 2018
View all comments (1)
Hi Anna, Thanks so much for your kind comments; you have been a tenant with us for so long now, certainly is sad that this is no longer the case. You know where we are though should you ever require our assistance. All the very best to you! :) ...

“£240 to clean an ALREADY CLEAN flat - Dreadful experience with Happy Lets - do NOT rent from them...”

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Oct 16,2018
Minithumbdown
By: 'L&S'
Oct 16,2018
3 people found
this helpful
Our "happy lets" experience was anything but "happy". It was, and continues to be, awful. Before we could sign the lease, we had to take out contents insurance from a Happylets preferred insurer. This was an extra monthly cost to us, on top of the £550/...
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By: UNhappy tenant
Dec 08, 2018
View all comments (2)
I am another very unhappy tenant and it is an absolute lie that Happy Lets has 'absolutely no requirement for you to take (insurance) from a preferred insurer'. Prior to signing the contract they tell you you have to buy tenants liability insurance as it is 'a requirement for your tenancy agreement'. More specifically, they have their partners from Let Alliance contact you saying:"We recently completed your references ahead of your move into your new home and they have asked us to contact you ab ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We apologise if you have had an experience that has caused you a need to complain.
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email [email protected] for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Last updated at 3:22 PM 01/12/2017 by Kira Keaney

Awards won by Happy Lets, Glasgow G3 8TL



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