Rettie & Co
3.3/5, 57 reviews
58% recommended
96% sales valuation accuracy
92% sales fee satisfaction



Property Features

Rettie & Co is a network of independent estate agents in Scotland and the North of England. Our 8 main offices provide services such as residential sales, lettings, farms and land development, newly built homes, expert consultancy and home valuations.
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show more Rettie & Co is a network of independent estate agents in Scotland and the North of England. Our 8 main offices provide services such as residential sales, lettings, farms and land development, newly built homes, expert consultancy and home valuations.


Why Rettie & Co?
Our main purpose is to help our clients from anywhere in the world sell and buy property in Scotland and the North of England. We also specialise in lettings and property management. We offer a wide variety of properties in mentioned regions. From city-centre apartments and luxury homes in Newcastle, Edinburgh and Glasgow to bigger family houses and rural estates in the Lothian, Northumberland and Scottish Borders.


We have an extensive database of property seekers and we are knowledgeable enough to be able to match the right properties with the right home seekers. Keeping our database up to date is a vital part of our business and we are proud to have both local and international clients. If you are looking for an estate agent in Scotland with expert local knowledge and international reach, do not hesitate to contact Rettie & Co.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 92% £167,000 £750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 3 6 6 18 1 1 1 2 13
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales
Latest Properties

No Properties

“Doesn't show up to viewing, doesn't cancel...”

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Oct 14,2021
Minithumbdown
By: 'Paul'
Oct 14,2021
1 people found
this helpful
Confirmed viewing on the same day and never showed up. We called at the flat and they said "Oh yeah oops we're not gonna do the viewing in the end"....
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Was this helpful? Yes
By: Shona Crawford
Oct 18, 2021
View all comments (1)
We are sorry that you did not get notification of the viewing being cancelled. We endeavour to contact all arranged appointments if the property is let ahead of the next scheduled viewing appointment. Should you wish to discuss further please contact Karen Turner on 0131 622 4160. ...

“I cannot recommend rettie enough.We moved in ......”

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Mar 05,2021
Minithumbup
By: 'Ana'
Mar 05,2021
1 people found
this helpful
I cannot recommend rettie enough.We moved in to Edinburgh from abroad and we had 5 star service throughout our entire experience. Stayed for 3 years in one property, whenever we had problems rettie promptly resolved them for us. We had 3 pets and committed to pay professional ...
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“5 months after our house going on market the ......”

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Dec 10,2020
Minithumbdown
By: 'Jill'
Dec 10,2020
1 people found
this helpful
5 months after our house going on market the most we have been offered is home value Whenever try to get in touch with them one out of two times goes to answer phone not very professional It was Rettie who advised us who to go ...
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Was this helpful? Yes
By: Becky Lindsay
Dec 11, 2020
View all comments (1)
Thank you for taking the time to feedback to us. The team understand your disappointment with the offers received and we are sorry to hear that you had expectations regarding additional communication to the regular updates that were provided. It was helpful to connect with Mr Lupton to discuss and conclude this matter, by phone earlier today, and we wish you all the best with any future move. ...

“Two winners on closing date!!...”

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Feb 06,2020
Minithumbdown
By: 'Stephen'
Feb 06,2020
2 people found
this helpful
I don't know what the property code of conduct in Scotland is but rettie accepted our bid for a property on the closing date and it was months later I discovered that they had also accepted a bid from another party. So there were two ...
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Was this helpful? Yes
By: Stephen H
Feb 10, 2020
View all comments (2)
You can do what you like because you are not a full property agency with a solicitor service otherwise you'd be in breach of countless law codes in Scotland. RICs isnt relevant, so it's bizarre you hide behind it-you seem to bring it up in your other reviews also for some strange reason. The full property details are also irrelevant as it is not like you can resell the property to me-what would you actually propose to do-provide compensation for me wasting my time putting my property on the ma ...

“Bought a house recently via Retties. However,......”

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Nov 12,2019
Minithumbdown
By: 'Craig'
Nov 12,2019
2 people found
this helpful
Bought a house recently via Retties. However, was then gazumped by a cash bidder later in needless circumstances. Morally repugnant behaviour and the only Edinburgh firm that seem to indulge in this behaviour as we recently contacted another company in Edinburgh, ***, about buying a house ...
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Was this helpful? Yes
By: Craig
Dec 03, 2019
View all comments (2)
What are you talking about? RICS is related to the surveying of properties which is irrelevant. Is that the code of ethics you actually use to justify your behaviour? Because they are not a set of etchics-they are related to issues like quantify surveyors failing to notice Japanese knotweed near a property, for example, You are the only property company in Edinburgh that condones gazumping and indulge in activities that other companies are legally or morally obliged to avoid. Edinburgh is a sma ...

“Nearly 4 weeks after moving out of our proper......”

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Oct 29,2019
Minithumbdown
By: 'Alastair'
Oct 29,2019
1 people found
this helpful
Nearly 4 weeks after moving out of our property and we still haven't received the refund of our deposit. They are very quick to contact you while you are a tenant and they want something done, not so much when you have moved out....
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Was this helpful? Yes
By: Becky Lindsay
Nov 01, 2019
View all comments (5)
Dear Stuart, I would be very happy to discuss any concerns you have regarding our service in either sales and lettings team. Rettie & Co is regulated by both the RICS and The Letting Agents Code of Practice and we adhere to their professional standards and codes of practice. As the Chief Operating Officer I would welcome the opportunity to hear more about any specific experience you have had so we can learn from your feedback. I can be contacted at [email protected] or 07881 905775 ...

“Unscrupulous sharks. Bought a property with R......”

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Sep 18,2019
Minithumbdown
By: 'RP'
Sep 18,2019
4 people found
this helpful
Unscrupulous sharks. Bought a property with Rettie as the selling agent for the sellers. Constantly harangued my solicitor regarding sale of our property even though it has only been on the market a week or so. Never put the bought property under offer as we ...
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Was this helpful? Yes
By: Becky Lindsay
Sep 20, 2019
View all comments (1)
Thank you for your feedback, I am sorry to hear you feel your potential purchase was not handled in a way you would have expected. I would seek to reassure that as a regulated member of the RICS abide by their clear code of professional standards and ensure at all times we are acting within the legal framework that applies to the conveyancing of property, working closely with both sellers and buyers solicitors to ensure a compliant process. I would be delighted to speak to you regarding your co ...

“Disgusted...”

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Jun 14,2019
Minithumbdown
By: 'James'
Jun 14,2019
4 people found
this helpful
Do not rent using Rettie, they will try to lay claim to your deposit at end of tenancy. Luckily we have the necessary proof to illustrate that the claims were unfounded to the lettings protection service. Unethical and unprofessional, * who has shown us nothing but ...
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Was this helpful? Yes

“Outstanding Service...”

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Dec 12,2018
Minithumbup
By: 'Angela'
Dec 12,2018
0 people found
this helpful
From the moment I first went to Rettie's in Berwick to discuss the sale of my late Father's house until after the sale I was consistently impressed with the professional, efficient and sensitive way Paddy handled everything. He gave me honest advice on all matters ...
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Comment on agent fees
Good
Was this helpful? Yes

“Total disinterest upon termination....”

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Dec 11,2018
Minithumbdown
By: 'Chrisdv123'
Dec 11,2018
5 people found
this helpful
We entrusted our property to Rettie for 6 years. Upon taking the property back we found substantial damage to the house caused by the tenant's cats. Rettie's response? Complete and utter disinterest. In my view they breached their duty of care. I would not recommend this ...
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Comment on agent fees
For the service we received? Way too much.
Was this helpful? Yes
By: Karen Turner
Feb 28, 2019
View all comments (2)
Dear Brenda, we are sorry to read your comment. I can confirm that all feedback is fully investigated with the view to resolving any issues. If there is anything you would like to discuss regarding your experience please get in touch with myself or my team on 0131 622 4160. Best regards, Karen Turner, Lettings Director. ...

“West End...”

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Nov 05,2018
Minithumbup
By: 'Murdoch'
Nov 05,2018
1 people found
this helpful
Anne, Jamie, and their team did a wonderful job of selling my flat in the West End of Glasgow. They were very professional, and went out of their way to help me throughout the whole process. I give them the highest recommendation....
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Comment on agent fees
Fees very reasonable.
Was this helpful? Yes

“Wish we'd been able to find a flat with a different agency......”

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Jun 28,2018
Minithumbdown
By: 'Unhappy'
Jun 28,2018
2 people found
this helpful
We rented an unfurnished flat for a year as a family home inbetween selling and buying properties. Overall we were unhappy with the experience and would advise anyone in our position against using Retties. In fact we moved out the moment our lease expired and ...
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Comment on agent fees
Don't know - fees were part of the rent. But the rent was very high.
Was this helpful? Yes
By: Becky Lindsay
Jun 29, 2018
View all comments (1)
We are very sorry to hear that you have not been satisfied with the service you have received. As the company's Chief Operating Officer, I would be grateful if you could contact me on 0131 622 4160 to discuss your concerns in more detail. Thankyou ...

“edinburgh lettings...”

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Jun 01,2018
Minithumbup
By: 'Sandy'
Jun 01,2018
0 people found
this helpful
Nice people to deal with, efficient, pleasant and helpful.Best Edinburgh flat hunting experience by far. There are some agencies who seem to take potential customers for granted.This is not one of them. 5 stars....
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“Recently saw a flat advertised by this estate agent for ......”

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Oct 23,2017
Minithumbdown
By: 'Chris'
Oct 23,2017
12 people found
this helpful
Recently saw a flat advertised by this estate agent for a fixed price. After saying I'd take it, they stalled for time claiming that the seller had to "talk it over with his wife". This was actually to allow another viewing to go ahead, resulting ...
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Was this helpful? Yes
By: Alan L
Sep 07, 2020
View all comments (1)
Normal business practice then, eh? Doing the best they can for the seller....... ...

“Provided a great service, always showed up on time.Very ......”

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Jan 16,2017
Minithumbup
By: 'Suzanne'
Jan 16,2017
1 people found
this helpful
Provided a great service, always showed up on time.Very pleasant and knowledgeable about local market. Will definitely use again....
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Was this helpful? Yes

“Really pleased with service: from initial visit to sale of ......”

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Jun 28,2016
Minithumbup
By: 'DDundas'
Jun 28,2016
0 people found
this helpful
Really pleased with service: from initial visit to sale of property we received effective and reliable service which got us maximum viewers and a great result with a sale at closing date. Everything ran very smoothly and quickly which we needed at the time, with ...
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Comment on agent fees
Competitive and very reasonable.
Was this helpful? Yes

“Fantastic service from rettie all the staff were super and ......”

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Jun 24,2016
Minithumbup
By: 'Review'
Jun 24,2016
5 people found
this helpful
Fantastic service from rettie all the staff were super and very supportive! Always kept in touch regularly just what i wanted! I would highly recommend them!...
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Was this helpful? Yes

“I had a very enjoyable experience with Rettie, the staff ......”

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Jun 22,2016
Minithumbup
By: 'Karen'
Jun 22,2016
1 people found
this helpful
I had a very enjoyable experience with Rettie, the staff at Ayr road are knowledgable and very helpful. I had constant feedback,with an understanding outlook. I would recommend Rettie to all my friends and definitely use the company again....
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Was this helpful? Yes
By: Gill Harper
Jun 22, 2016
View all comments (1)
On behalf of the Newton Mearns team, thank you so much for taking the time to write this very kind review, it is great to hear you had such a good experience and you know where we are if you need us again! ...

“Absolutely delighted with the service provided by Rettie! Staff were ......”

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Jun 22,2016
Minithumbup
By: 'LS'
Jun 22,2016
0 people found
this helpful
Absolutely delighted with the service provided by Rettie! Staff were extremely knowledgeable, personable, supportive and prompt in responding to my many enquiries. Best of all, they achieved an excellent sale price. I can't recommend them highly enough!...
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Was this helpful? Yes
By: Gill Harper
Jun 22, 2016
View all comments (1)
Thank you so much for taking the time to write your kind review. I will ensure the West End team receive your feedback - they will be very grateful! ...

“Very professional throughout. Very timely arrangement of initial meeting and ......”

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Jun 22,2016
Minithumbup
By: 'N'
Jun 22,2016
0 people found
this helpful
Very professional throughout. Very timely arrangement of initial meeting and valuation / hone report. Felt very confident in the team's ability to market and show our property....
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Comment on agent fees
Good
Was this helpful? Yes

“Cannot fault the service or attention to detail with Anne. ......”

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Jun 22,2016
Minithumbup
By: 'Marianne,'
Jun 22,2016
0 people found
this helpful
Cannot fault the service or attention to detail with Anne. Always kept in the loop and gave good honest feedback which I think is important. I feel Anne worked hard for me and I was always confident she was looking after my best interest and ...
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Comment on agent fees
You get what you pay for however, the fees were competitive with other agents.
Was this helpful? Yes

“Fantastically friendly, helpful and professional, always been prompt to assist ......”

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Jun 21,2016
Minithumbup
By: 'ggra'
Jun 21,2016
0 people found
this helpful
Fantastically friendly, helpful and professional, always been prompt to assist me in any way she can and has made sure that any issues are taken care of quickly....
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Was this helpful? Yes
By: Gill Harper
Jun 22, 2016
View all comments (1)
Thank you so much for taking the time to give us your very kind feedback, it is greatly appreciated! ...

“Top Class standard of service with continuing support, help and ......”

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Jun 17,2016
Minithumbup
By: 'M'
Jun 17,2016
1 people found
this helpful
Top Class standard of service with continuing support, help and advice. The whole team at Melrose are always welcoming and knowledgeable no matter when you phone - nothing is too much trouble. Very importantly, always finding different opportunities for marketing properties to give the best ...
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Comment on agent fees
Good Value with the high standard of support, attention and continuing marketing opportunities they provide.
Was this helpful? Yes
By: Gill Harper
Jun 17, 2016
View all comments (1)
Thank you very much indeed for taking the time to write this very kind review, it is greatly appreciated by the Melrose team! ...

“Two agents came to value my property. I'd already spoken ......”

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Jun 17,2016
Minithumbup
By: 'pmnogue'
Jun 17,2016
0 people found
this helpful
Two agents came to value my property. I'd already spoken to four other agents, so I had a general idea of the value. Rettie's agents really understood the local market in my area, and pitched the price just right, and managed the expectations of prospective ...
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Comment on agent fees
The fees were very reasonable.
Was this helpful? Yes
By: Gill Harper
Jun 17, 2016
View all comments (1)
Thank you so much indeed for taking the time to write this very kind review - it is greatly appreciated! ...

“Siobhan, Jane, Lynn and the team were absolutely outstanding in ......”

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Jun 16,2016
Minithumbup
By: 'Nick'
Jun 16,2016
4 people found
this helpful
Siobhan, Jane, Lynn and the team were absolutely outstanding in every aspect of their communication, from giving me feedback to following up viewers and negotiating the price. They are perfect exemplars of how estate agents should be. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Gill Harper
Jun 16, 2016
View all comments (1)
Thank you so much Nick for your kind review. We have passed your feedback on to the Bearsden team where I know it will be greatly appreciated! ...

“Anne worked incredibly hard to keep in touch with me ......”

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Jun 16,2016
Minithumbup
By: 'happyseller'
Jun 16,2016
0 people found
this helpful
Anne worked incredibly hard to keep in touch with me at least once a week throughout the viewing period of the sale. After achieving a good offer, the first sale fell through before exchange, but she picked up the reins again, and managed to find ...
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Comment on agent fees
The Marketing fee was very similar to other agents. We wanted an incentivised commission which gave a higher commission for an above valuation price. We were very happy to pay a extra commission for a higher purchase price as everyone gained.
Was this helpful? Yes
By: Gill Harper
Jun 16, 2016
View all comments (1)
Thank you so much on behalf of Anne and the West End team for your kind comments, we will be sure to pass them on! ...

“Karen has and continues to provide a professional and responsive ......”

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Jun 16,2016
Minithumbup
By: 'JB'
Jun 16,2016
0 people found
this helpful
Karen has and continues to provide a professional and responsive service throughout, from introduction to finding a rentee, always helpful and positive....
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Comment on agent fees
Good
Was this helpful? Yes
By: Gill Harper
Jun 16, 2016
View all comments (1)
On behalf of Karen, thank you so much for taking the time to write your kind review - we will be sure to pass it on! ...

“Great customer service from very knowledgeable staff. Kept me informed ......”

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Jun 15,2016
Minithumbup
By: 'MacC'
Jun 15,2016
0 people found
this helpful
Great customer service from very knowledgeable staff. Kept me informed every step of the way. Marketing documents were excellent. I would highly recommend their service....
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Was this helpful? Yes
By: Gill Harper
Jun 16, 2016
View all comments (1)
Thank you so much for taking the time to write this review. We will pass it on to Rob, Mary and the team who will be very grateful indeed! ...

“Everyone at Rettie West End was professional, extremely knowledgeable about ......”

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Jun 15,2016
Minithumbup
By: 'Anne'
Jun 15,2016
0 people found
this helpful
Everyone at Rettie West End was professional, extremely knowledgeable about the property market in my area, efficient and friendly. Always able to get in touch with them when I needed to....
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Comment on agent fees
The fees were not the cheapest but I think they represented good value for money.
Was this helpful? Yes
By: Gill Harper
Jun 16, 2016
View all comments (1)
Thank you so much Anne for your kind review - delighted to hear you had such a positive experience, we will be sure to update the West End team! ...

“The staff are always very courteous, helpful and accommodating. The ......”

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Jun 15,2016
Minithumbup
By: 'Linda'
Jun 15,2016
0 people found
this helpful
The staff are always very courteous, helpful and accommodating. The service provided is efficient, timely and we feel very confident that our interests are taken care of. We feel secure in the knowledge that we do not have to concern ourselves with any aspect of ...
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Comment on agent fees
As far as we are aware the rates are comparable and fair.
Was this helpful? Yes
By: Gill Harper
Jun 16, 2016
View all comments (1)
Dear Linda, thank you so much for your kind review. It is great to hear and I will be sure to pass on to Grace and her team! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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