• Staff picture
    Verena
  • Staff picture
    Jack
  • Staff picture
    Lisa
  • Staff picture
    James
  • Staff picture
    Claire
Lettings:

Our tenant find service is a comprehensive package, including everything from professional marketing photography, through vetting, right to rent checks, document signing, and key handover.

Key points:

· Vetting carried out in house
· Land registry searches carried out on previous landlords who provide references, to prove that they are the actual landlords.
· Proof of income obtained
· Suitable security obtained (either guarantor or deposit where appropriate)
·
Read full description...Lettings:

Our tenant find service is a comprehensive package, including everything from professional marketing photography, through vetting, right to rent checks, document signing, and key handover.

Key points:

· Vetting carried out in house
· Land registry searches carried out on previous landlords who provide references, to prove that they are the actual landlords.
· Proof of income obtained
· Suitable security obtained (either guarantor or deposit where appropriate)
· Recorded or in person right to rent checks carried out
· Full report provided for your authorisation

When we are managing the property, a maintenance inspection would be carried in the first instance, to ensure that the property is in "move in condition", to avoid delays when a tenant is found.

Before being let out, the property will need an EPC (sometimes found on the public EPC register), a current gas safety certificate (required annually), smoke (and occasionally a c02) alarm, and an electrical certificate (required every 5 years, initial installation certificate lasts for 10 years). Not having any of these before the tenant moves in is illegal, and will mean that a section 21 notice cannot be served at a later date if necessary.

Management:

Our management services helps you to keep your costs as low as possible, whilst taking care of your key responsibilities to your tenant, to ensure the smooth running of your investment. Our tenants have access to our online maintenance portal, allowing them to troubleshoot and report issues at their convenience. Of course, traditional methods such as phone support are always available to them as well.

Our management service is ideal for international landlords, with their unique challenges. International landlords are particularly effected by communication challenges caused by time zone differences, and our web based software allowing landlords to approve/decline maintenance requests online, and view/download statements online is very popular with landlords living all over the world, including South America, Dubai, China, Dubai, France, and Germany.

If you are an overseas landlord, your agent must legally deduct NRL tax at source, unless you have an exemption. We can help you with this and any other tax related challenges, via our affiliated accountants.
Rent North East

104a Bewick Road
Gateshead
Tyne & Wear
NE8 1UA
0191 303 7778

Sep 19,2017
Minithumbup
Jack
Claire
By: 'Mr S Mann'
Sep 19,2017
0 people found
this helpful
Jack was very helpful, with constant communication every time I asked questions or requested updates on where we were with the property rental. Claire was very polite and helpful when answering the phone, very nice manner and pleasant to talk to....
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Comment on agent fees
I thought the agent fees were a little excessive.
Was this helpful? Yes
By: Rent North East
Sep 20, 2017
View all comments (1)
Hi Steve, thanks for leaving us your feedback. We are so pleased that you had a positive experience, and look forward to working with you during your tenancy. Rent North East ...
Jun 09,2017
Minithumbup
Jack
By: 'Lewis'
Jun 09,2017
0 people found
this helpful
I've only just got my tenancy with rent north east but overall absolutely fantastic, the staff particularly jack were so curtious and friendly. I couldn't of asked for a more helpful understanding company to house from and would 1000% recommend rent north east! Thanks again jack👍...
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Was this helpful? Yes
May 04,2017
Minithumbup
Lisa
By: 'Valentin'
May 04,2017
0 people found
this helpful
Nice company, always responding fast to any faults and maintenance issues that arise very polite and professional will appeal to them again if I ever need to move....
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Was this helpful? Yes
By: Jack Barnett
May 04, 2017
View all comments (1)
Hi Valentin, thanks for the great feedback! We are so pleased that you are happy. ...
Apr 26,2017
Minithumbup
Verena
Jack
By: 'MJ'
Apr 26,2017
0 people found
this helpful
No complaints quick efficient service .very understanding would recommend this company with out a doubt.iv had dealings with other agents but none compare to these...
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Comment on agent fees
Communication with this fella is good you get immediate replys also any problems you have are resolved immediately
Was this helpful? Yes
By: Jack Barnett
Apr 26, 2017
View all comments (1)
Hi Malcolm, Thanks for your lovely review. We are so pleased that you are happy with our services. Please don't hesitate to contact us for any assistance. All the best Jack & Verena Rent North East ...
Jan 20,2017
Minithumbup
By: 'Joe'
Jan 20,2017
1 people found
this helpful
Overall I found Rent North East to be pretty good. In comparison to other agencies, they are very laidback with payments and the fees are very minimal if at all. We didn't have to pay any admin fees or fees upon leaving, which is often ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Barnett
Jan 21, 2017
View all comments (1)
Hi Joe, Thank you for your comprehensive review. You were a great tenant, and we are sorry that you are leaving the North East. Just to address the points that you have made... Customer service: You made a few really valid complaints, which we have since acted upon. Our customer service reps are now better trained, and we have brought in some great new people to help us with this. Maintenance: There were delays, partly down to us. As you have seen, our new maintenance manager, Lisa ...
Dec 08,2016
Minithumbup
Jack
By: 'Mark'
Dec 08,2016
0 people found
this helpful
Very helpful and pleasant service, with prompt communication when addressing any issues we may have. Satisfied with the assistance we have received so far....
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Was this helpful? Yes
By: Jack Barnett
Dec 08, 2016
View all comments (1)
Hi Mark, Thanks for your great feedback, it's a pleasure being your landlord! Jack ...
Nov 30,2016
Minithumbup
Lisa
Jack
By: 'Laura'
Nov 30,2016
0 people found
this helpful
I have just joined rent north east as a landlord and was happy with how quickly a tenant was found. The staff are very helpful and work on flat has been compelted very efficently....
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Comment on agent fees
Fees are quite high especially on repairs. Hopefully it will be worth it for hassle free management, it is too early to confirm this but no complaints so far
Was this helpful? Yes
By: Jack Barnett
Nov 30, 2016
View all comments (1)
Hi Laura, Thanks for your great feedback, we are very pleased that you are happy. Our fees definitely reflect the service which we provide, and we hope that you see the savings that scores of other landlords have already! Don't hesitate to get in touch if you require any further assistance or information. Kind Regards, Jack ...
Areas covered
  • Sunderland
  • NE1
  • Low Fell
  • NE2
  • Bensham
  • NE3
  • Felling
  • NE4
  • Saltwell
  • NE5
  • County Durham
  • NE6
  • Stanley
  • NE7
  • Gateshead
  • NE8
  • NE10
  • Newcastle Upon Tyne

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 49 0 0 0 0 0 0 0

Agent Fees

TENANT FEES:
At Rent North East, we work hard to make your move as easy as possible. All our agreements and checks are processed and completed online, which means that you wont need to leave the comfort of your home throughout the entire process!

We do charge an administration fee to all new tenants, and a reduced fee if you have rented from us before.

The administration fee covers costs incurred in setting up your tenancy, including the following:

Checks on up to two tenants
Referencing on up to two tenants
Preparation and completion of agreements
Account set up
Back office work including negotiation and preparation for your tenancy
At Rent North East, we work hard to make sure that you find a suitable property. If you are unable to pay the upfront fees or cannot provide anything that we have requested, then please let us know, and we will do our best to work out an alternative arrangement that works better for you.

NEW TENANTS:
Full Property: £250 + VAT fee applies, of which £150 must be paid before receiving keys, and the balance can be paid up to one month after the move in date.

Room: £150 + VAT fee applies, of which the full £150 + VAT must be paid before receiving keys.

We will also require that a guarantor or a deposit is provided. A guarantor must be either a home owner, or two professionals. A deposit is usually the value of one month’s rent.

Current or Previous Tenants:

A significantly reduced admin fee applies, this varies, depending on changes to your application. Please contact us for more information.
Last updated at 10:16 AM 07/12/2016 by allAgents

Complaints Procedure

Rent North East belong to the PRS
Last updated at 10:16 AM 07/12/2016 by allAgents
Staff picture Verena
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Staff picture Jack
(46)

Staff picture Lisa
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Staff picture James
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Staff picture Claire
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