RentLocally.co.uk combines a personal approach to residential letting and property management in Scotland with a unique online system, designed to provide a high quality service to landlords and tenan Read full description...RentLocally.co.uk combines a personal approach to residential letting and property management in Scotland with a unique online system, designed to provide a high quality service to landlords and tenants.
Rent Locally

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“Unprofessional, lies and rudeness...”

Jul 22,2018
Minithumbdown
By: 'A mother in trouble because of them'
Jul 22,2018
1 people found
this helpful
I was lied at the viewing, promised a lot of cleaning/fixing jobs to be carried on the property, no need to lie if they didn't want to have bother they could have stated right away that a tenant getting the house would have ...
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Comment on agent fees
N/a
Was this helpful? Yes
Feb 21,2018
Minithumbdown
By: 'R Drummond'
Feb 21,2018
2 people found
this helpful
I had nothing but bother with this letting agent there was little to no contact made with me from day one. I applied for the flat and know one phoned or emailed to tell me my application had been successful I had to phone them ...
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Was this helpful? Yes
Jun 06,2017
Minithumbup
By: 'LeakyCeiling'
Jun 06,2017
2 people found
this helpful
They're usually quite good but I've discovered they're currently failing on emergency customer support. Out of nowhere, water has started dripping from the ceiling beneath the roof in multiple areas. They are unreachable on dozens of the phone numbers I discovered through their website and ...
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Comment on agent fees
No comment
Was this helpful? Yes
Apr 15,2016
Minithumbup
By: 'A very positive experience'
Apr 15,2016
0 people found
this helpful
I recently appointed Rent Locally to fully manage my property. Liz is my Property Manager and I can honestly say that she has been extremely helpful and friendly. The speed in which suitable tenants have been found has been impressive and I am looking forward ...
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Comment on agent fees
I think the fees are fair and reasonable.
Was this helpful? Yes
Oct 28,2015
Minithumbup
By: 'Kris'
Oct 28,2015
0 people found
this helpful
We've only been with RentLocally about a month, and only just moved into the property, but so far they have been brilliant. Very friendly and helpful staff, especially our property manager, Liz. The property is in excellent condition, very clean and well maintained. The paperwork ...
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Was this helpful? Yes
Sep 08,2015
Minithumbup
By: 'Dan'
Sep 08,2015
0 people found
this helpful
Stayed in the property for 5 years and never had any problems, very punctual and nice people who can be trusted!...
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Comment on agent fees
Can't say anything about agent fees, but the property definately worth the price.
Was this helpful? Yes
Aug 29,2015
Minithumbup
By: 'Dr E Ibrahim'
Aug 29,2015
0 people found
this helpful
I would like to thank Ms Liz Currie so very much for all the kind help and support during my stay in the property. Ms Currie made my experience an excellent experience. She manages the property in a very professional way and she made me ...
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Was this helpful? Yes
Aug 04,2015
Minithumbdown
By: 'Anon'
Aug 04,2015
1 people found
this helpful
Never believe a word they say to you in person or on the phone. Make sure you have everything in writing (and I mean everything) before agreeing to anything. Their customer service is appalling, rude e-mails, not replying to e-mails. Their emergency service took two ...
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Was this helpful? Yes
Jul 24,2015
Minithumbdown
By: 'DWJ'
Jul 24,2015
5 people found
this helpful
My wife and I moved from Inverness to East Lothian and made the mistake of renting a property from these cowboys. We were assured that it was a long term let as it was a companies investment rather than someone's house. As soon as we ...
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Was this helpful? Yes
May 27,2015
Minithumbdown
By: 'Justyna'
May 27,2015
2 people found
this helpful
I was interested in renting a flat from the agency but the service I received resulted in me leaving without even seeing the flat. The lady on the phone was fairy polite however could not tell me when I can view the property. When I ...
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What agent could do to change your mind?
Could show up on time or at least call to inform he can't make it !
Attached Files
Was this helpful? Yes
Apr 02,2015
Minithumbup
By: 'Mr Ali'
Apr 02,2015
1 people found
this helpful
I have been letting property for 15 years now and I can honestly say that this company has great assets that other letting agents can learn from, basics from being quick to answering phone calls to even faster to returning your calls with the answers you ...
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Was this helpful? Yes
Apr 01,2015
Minithumbdown
By: 'Boyko Nikolov'
Apr 01,2015
2 people found
this helpful
Very poor customer service. They wasted our time and money. We had to call them several times and ask to speak to the manager only to find out that the current tenant had cancelled the viewing. The manager just informed us of the cancellation and ...
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Was this helpful? Yes
Jan 12,2015
Minithumbdown
By: 'David Dowse'
Jan 12,2015
2 people found
this helpful
Extremely disappointed that rent locally cannot manage their clients to pay their share of communal repair bills. Has now been over a year that monies are outstanding....
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Was this helpful? Yes
Oct 10,2014
Minithumbup
By: 'Bonnie Quinn'
Oct 10,2014
0 people found
this helpful
I was really happy with the service that was provided especially because we had laurie helping us with what ever we needed she was always an email away and was very clear on everything we needed to do couldn't be an happier with the house ...
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Was this helpful? Yes
Oct 01,2014
Minithumbdown
By: 'Ticked off'
Oct 01,2014
5 people found
this helpful
I clearly cannot recommend rent locally. This company is friendly when they meet you, even when they visit your rented property. They will say everything is fine, but afterwards they will start to complain and make a real hassle out of everything. If you rent ...
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What agent could do to change your mind?
The agent should be honest, if there is a problem do not be nice when visiting the property and later on complain by email. If agent visits property before I leave, should give clear criteria about what should be put in order. If I as a tenant have a problem with the provided furniture, I do not want to discuss twenty times and send photos over photos of broken, stained and dirty furniture before I get it replaced. The agent gets paid by the landlord, so he should do a good job maintaining the property in a good order and not use the landlord as an excuse for his unabilities. The company should make clear that information is passed from one agent to the next if one goes on vacation, so that I do not need to explain again and again what the problem is.
Attached Files
Was this helpful? Yes
Apr 28,2014
Minithumbup
By: 'suma mathew'
Apr 28,2014
0 people found
this helpful
The staff were very helpful and their attitude towards the customers were excellent.They are reliable, approachable , understandable and punctual....
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Was this helpful? Yes
Mar 24,2014
Minithumbup
By: 'Louise Robertson'
Mar 24,2014
0 people found
this helpful
Our first time renting , Liz Currie property manager was excellent , Liz could not of been more helpful , nothing was to much trouble for her , all our questions were answered with ease & the property was excellent , we had to terminate our rental agreement quicker than ...
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Was this helpful? Yes
Feb 28,2014
Minithumbup
By: 'Heather'
Feb 28,2014
0 people found
this helpful
Rentlocally took all the hassle out of renting my property making sure all the boxes had been ticked and all the official stuff taken care of. There now seems so many rules and regulations that it is nice that a reputable company like Rentlocally is ...
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Was this helpful? Yes
Feb 14,2014
Minithumbup
By: 'J m horsburgh'
Feb 14,2014
0 people found
this helpful
I suppose that Liz made the whole process easy and that nothing was too much trouble whereas in the past using other agents the process always seemed more complex than necessary...
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Was this helpful? Yes
Jan 06,2014
Minithumbup
By: 'Allan'
Jan 06,2014
0 people found
this helpful
I have just rented out my first property through Rent locally and from day one I have found their service totally hassle free. My property was rented in less than 2 weeks from going on the market. I found them very professional and very easy to ...
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Was this helpful? Yes
Sep 16,2012
Minithumbdown
By: 'Saah'
Sep 16,2012
4 people found
this helpful
My flatmates and I rented a property with Rent Locally from August 2011-August 2012. It is fair to say that they have made me very very upset, and I feel that they have robbed me of £102 for unfair cleaning charges. During our stay we had ...
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What agent could do to change your mind?
They could not have charged us ‚£102 in unfair charges in the first place.
Attached Files
Was this helpful? Yes
Sep 05,2012
Minithumbdown
By: 'ailandy'
Sep 05,2012
12 people found
this helpful
WARNING - DO NOT RENT WITH THIS AGENCY!!! I recently moved out of a rental flat I had with Rent Locally, and they deducted a £200 cleaning bill from my deposit, which I am still trying to get back from them. The flat was in ...
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Was this helpful? Yes



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Last updated at 4:03 PM 02/07/2018 by allAgents

Awards won by Rent Locally

Individual Branch Awards

Edinburgh, EH10


Clackmannanshire
68 Drysdale Street Alloa, Alloa FK10 1JA
(0)
Edinburgh
Unit 1109 Swanston Road, Edinburgh EH10 7DS
(18)
Lanarkshire
1st Floor 5 Keith Street, Hamilton ML3 7BL
(0)
show all branches (4)
Office 3
21/1 Marchmont Road, Edinburgh EH9 1HY
(4)


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