• Michael Deng
    Michael Deng
  • Quintin Nel
    Quintin Nel
  • Inna Mincho
    Inna Mincho
  • Mona Assadi
    Mona Assadi
  • B Singh
    B Singh
  • Pam Frigo
    Pam Frigo
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    Jovan Grbic
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    Yang Liu
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    Mosen Borhan
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    Michael Boneh
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    Ken Lam
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    Glen Evans
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    Roger Collings
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    Sam Senthuran
  • Adey Mukaila
    Adey Mukaila
  • David Hurt
    David Hurt
  • Jo Spelling
    Jo Spelling
  • Suky Khosa
    Suky Khosa
  • Gerard Moxton
    Gerard Moxton
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    Mohamed Abdelwahab
  • Amy Dang
    Amy Dang
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    Giovanni Feltrinelli
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    Edward Dos Santos
RE/MAX is a global real estate company which helps clients to seize opportunity at every stage of their property journey. Founded in 1973, it has grown into the most productive sales force in the indu Read full description...RE/MAX is a global real estate company which helps clients to seize opportunity at every stage of their property journey. Founded in 1973, it has grown into the most productive sales force in the industry worldwide with more than 97,000 associates operating in more than 6,700 offices in over 98 countries. In 2013, RE/MAX global sales volume hit £215 billion and the annual fee revenue was over £5.5 billion. Since 1997, the number of closed transaction sides in the RE/MAX organisation worldwide has never fallen below 1 million and has never been exceeded by any competitor hence earning it the slogan “Nobody in the World Sells More Real Estate than RE/MAX”.

RE/MAX has an established presence in the UK with over 44 offices, 15 of which are in London. In RE/MAX London, our associates have achieved all Club Award levels, from “The Diamond Club” ($1 million+ in commissions generated every year) to “The Chairman’s Club” ($500,000 to $1million in commissions every year) and “The Platinum Club” ($250,000 to $500,000 in commissions every year).

For more information, visit www.remax.co.uk and www.seeremax.co.uk.
 
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Properties for sale
Properties for rent
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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We were extremely pleased with the friendly service we received from Jo & her team. Jo was polite, professional & knowledgeable. Jo kept us informed at every stage with the sale of our house and purchase of our new home. Nothing was too much trouble. I would certainly recommend remax's services....
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Comment on agent fees
Buying and selling houses is a costly expense, but it is comforting to know that you are in good hands.
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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We contacted several Estate Agents prior to deciding to sell our bungalow with Jo Spelling from Remax, Bexleyheath. We liked Jo immediately. She was very professional and turned up on time for appointments and was easily contactable if we had any queries. We would not hesitate to use Remax and Jo again. David and Avice E...
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
1 people found
this helpful
I found Jo very helpful during the whole process. She got back to me quickly regarding my requests and ensured we were kept up-to-date throughout. She was professional and friendly which was just what we needed. Highly recommended...
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Jo and David were really professional, answered any questions I had, a lot better than other estate agents that I have dealt with whithin the Bexleyheath area....
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Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
he was very humble and honest about everything and the trust was there 100%. it was a great pleasure dealing with Michael...
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Comment on agent fees
very reasonable
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Apr 13,2016
Minithumbdown
By:
Apr 13,2016
0 people found
this helpful
Absolutely awful experience, rented a property from Remax, dealt with a guy named Suky. Was absolutely awful at returning calls/emails. Had to constantly chase. Just before i left he said he couldn't give me a reference unless i just agreed to the owners taking money from my deposit. Even though i didn't agree to the amount they had requested i had to just accept it as if i didn't get the reference then i would not have got my new place and i needed to move in asap as i had a baby. Damp in t...
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Comment on agent fees
Fees are far to expensive for the level of service recieved
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Sep 11,2015
Minithumbup
By:
Sep 11,2015
0 people found
this helpful
I recommend Inna to anyone who is looking for a letting agent. She was completely honest to every time and extremely professional....
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Comment on agent fees
Acceptable
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Sep 11,2015
Minithumbup
By:
Sep 11,2015
0 people found
this helpful
Inna and Amy were both very quick in responding to all our queries and in helping us sort out our tenancy agreement. They were able to provide lots of helpful information on the spot regarding the property, costs, bills and more....
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Aug 20,2015
Minithumbup
By:
Aug 20,2015
1 people found
this helpful
Finding a property in Bexleyheath within my budget range was very challenging. But my desire to live there was very compelling that I could not opt for other areas. I found Adey in RE/MAX with my catalogue of challenges and within a short period, I was a house-owner in Bexleyheath. He demonstrated zeal, courteousness and honesty in his dealings with me. I have no doubt in my mind that he is an asset to the Estate profession....
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
1 people found
this helpful
Adey Mukaila is a very passionate, hard working individual and a professional when its comes to selling your properties. It was a great privilege I know Adey at REMAX estate agent as my sale representative involving in quick sale of my property. From the initial consultation to final sale of my property, Adey was always at hand to brief me of every stages of the process. within 2 to 3 weeks of my property being put up for sale it was sold straight away even above the asking price. I will always ...
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Aug 05,2015
Minithumbup
By:
Aug 05,2015
0 people found
this helpful
Was looking for my first property to buy and found nice flat through Remax (Sarah Rexhepi agent) She is amazing person, helped me all the way through up to the end. With out her I would be still dealing with solicitors and others.. Can't say thanks enough. Very very happy with service and would recomend to anyone. Trust me you wouldn't find better agent....
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Aug 05,2015
Minithumbup
By:
Aug 05,2015
0 people found
this helpful
Sarah Rexhepi was the ReMax agent who sold two properties for us. The reason I chose Sarah was her initial phonecall which was polite, courteous and efficient. My instinct from that inital phone call was that I could trust her to acheive the best price possible as she appeared ambitious and commited. My trust was duly rewarded as she delivered on all aspects. We were delighted with the prices achieved in addition to the very high level of customer service. Not being resident in the area could ha...
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Jul 04,2015
Minithumbdown
By:
Jul 04,2015
0 people found
this helpful
Absolutely terrible customer service. Cannot get through to agents. I then got through to request a viewing get was told I would get a call back. I didn't get a call back, I then called again and was told they need to check diary and will call back. They didn't I then call back spoke to someone called Susan and was told she had already spoken to me twice today and me keep calling is stopping her from doing her job. I am her job!. Not sure why people choose and trust this agency, the worst by far...
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Apr 15,2015
Minithumbup
By:
Apr 15,2015
0 people found
this helpful
Quintin was an obvious choice, being nearby. We'd been to 2 other agencies, but neither expressed any great interest in dealing with us. We were delighted to find that he was not only interested, but he was full of ideas and very helpful from the word go. This was brilliant for us, as we were only in London for the odd weekend: the fact that he was on the other end of a phone when we needed to speak was very reassuring. He got us a better price than we had expected, set himself a (tight) time ta...
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Comment on agent fees
Very reasonable, especially considering the energy he put into closing a sale for us.
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By: Quintin
Apr 15, 2015
View all comments (1)
Thank you for the kind words Mr and Mrs Mochnacz, glad I could help.....
Mar 31,2015
Minithumbup
By:
Mar 31,2015
0 people found
this helpful
Mr Nguyen was recommended to me by a friend. Right from the start I found Mr Nguyen extremely helpful, me and my partner are first time buyers and we were a little nervous about our first time buying, Mr Nguyen made us feel very comfortable and didn't pressure us into anything, we were not the easiest clients but Mr Nguyen was patient and attentive to our needs. Overall I would highly recommend Mr Nguyen as I am sure your service will be no different to the first class one I received. Thanks aga...
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Mar 30,2015
Minithumbup
By:
Mar 30,2015
1 people found
this helpful
David is a great guy who loves to help people in need, he helped me and my girlfriend find a property that suited us very well. He's very hardworking and has great knowledge on properties. If your a new buyer i recommend David to help you he's easy to talk to and very friendly....
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Mar 18,2015
Minithumbup
By:
Mar 18,2015
0 people found
this helpful
11.12.14 Testimonial for Amy Dang Remax Estate Agents A few week s ago I decided that I needed to employ the services of Amy Dang of Remax to let my Flat in Blackheath. Amy went about the letting of the flat very thoroughly and out some six agents that were engaged in the process, she proved the most successful .I did not really expect her to do it because there were some very powerful agencies involved who had a lot more resources than Amy. Amy's approach to me as the La...
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
We are so happy with them. We just have signed the contract with them for our second year. Amy is really kind, honest and helpful. Any problem that we had in the house they solve in the next day. Really clear with the money, nothing of hide fees or whatever....
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Mar 16,2015
Minithumbup
By:
Mar 16,2015
0 people found
this helpful
The agent worked hard to sell my property which involved negotiating down a long chain involving other agents and solicitors. She always answered my emails or calls promptly, and was very helpful, and positive. I would highly recommend using this agent....
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Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
Can definitely leave the property in the care of the staff at Remax. They have been extreme helpful and informative. We are always kept updated regarding tenants and everything regarding the property. I am very happy with the staff....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
I have worked with this agent for over 3 years now, and she was always responding fast, helping to solve any occurring issues. Acts professionally and always flexible. We communicate over email, phone or mobile chat application, so can reach her any time....
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Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
Amy restored my hope and faith in agents by her amazing work on the property we rent. Everything was organised and we were able to move in within two days and there was constant communication about the renting process, costings and the contract. She even was kind enough to help us move in on the day. If there are ever any issues, these are sorted within 24 hours and Amy is always so helpful no matter when or what time. Renting from Remax has been the best experience of renting in my 5 years back...
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Was this helpful? Yes
Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
Excellent, professional and friendly service from Amy and the RE/MAX team. She will do anything and everything to ensure you as a customer is very happy. I highly recommend them....
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Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
I have had a fantastic experience discussing my next property investment plans with Amy Dang covering a wide variety of options ranging from new developments, ex-local authority to freehold. Her extensive experience in the property market really shows as she was able to demonstrate the buying and letting process, dealing with solicitors and the council. She was really approachable and friendly making me feel at ease and l left her feeling more confident and excited about my next property purchas...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
I used Remax to manage my property and also to find me my tenants. I have been dealing with Amy and I cannot rate her service enough. Amy works around the clock to answer all my questions and was very helpful in explaining how it all worked for a new landlady. Amy was able to explain bunga in simplistic terms and very thorough. I would recommend using Remax for any Lettings service you are after especially if you are new to the the industry as they are very professional with an abundance of ...
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Comment on agent fees
Very reasonable and worth every penny given the stress that comes with lettings.
Was this helpful? Yes
Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
I've been a tenant with Amy for the past three years and I have to say she is absolutely amazing. Any problem we ever had it was sorted in the quickest amount of time. Very efficient, responsive, professional and you can feel that she genuinely cares about her clients...
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Was this helpful? Yes
Feb 07,2015
Minithumbup
By:
Feb 07,2015
0 people found
this helpful
Ricky is a good agent, he find me and my friends very good property to rent. Other agents said no u can't afford and did not understand as my English is not very good but he was very understanding and really helped me and 3 my friends to find place. We had problem with other stupid agent before who stole money and was scared to trust agents. He was calm and helpful. He did late viewing and always available even calling week after then month after to see if we ok and happy Thank you REMAX, I ...
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Comment on agent fees
He explained fees and everything we needed to pay He helped me with reference from my manager and give to landlord quickly
Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
Amazing Agent, she really went above and beyond. Sarah got us the best offer then walked us though the entire process, even when the buyers made things difficult she pressed on and never gave up. Sarah was always reachable and when she couldn't answer, we always had the option of calling the office who would either deal with any of our questions or she would call us back within a few hours. Would definitely recommend her and the agency, if you want piece of mind and a successful sale....
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Comment on agent fees
Worth every penny, especially when she got higher than every other agent valued.
Was this helpful? Yes
Sep 04,2014
Minithumbdown
By:
Sep 04,2014
0 people found
this helpful
Without doubt the most awful estate agents I have ever used. Poor communication and lack of pro activity and when it came to pick up the keys on completion they were so disorganised it wrecked our move completely increasing the stress and pressure. Simply I would not recommend that anyone use this firm. They are truly awful...
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Was this helpful? Yes
Apr 28,2014
Minithumbdown
By:
Apr 28,2014
1 people found
this helpful
I will never rent a property through Re Max again, nothing but hassle and stress handing the propert back over, they tried to charge me £25 for cleaning of three sets of curtains, which I had already cleaned. Very rude towards me when leaving the property, they are so unorganised, I could never get my agent on the phone and I reported numerous faults only to be told there was no record of me telling them. Very unhappy tennent!...
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Was this helpful? Yes

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Agent Fees

FEES TO LANDLORDS:

Independent Redress provided by: TPOs Client

Money Protection (CMP) provided by: CM Protect

LEVEL OF SERVICE OFFERED:

Let-introduction only:

Service includes
• Advising likely rental income
• Marketing of property
• Interviewing prospective tenants
• Arranging the tenancy
• Collecting the initial rent and deposit
• Deducting any pre-tenancy invoices

Introduction of a tenant fee: 8% of total receivable rent + VAT (9.6% incl. VAT) payable at the commencement of the tenancy and will be deducted from the money received by RE/MAX on the Landlord’s behalf.

Rent-Collection:

Service includes:
• Advising likely rental income
• Marketing of property
• Interviewing prospective tenants
• Arranging the tenancy
• Collecting the initial rent and deposit
• Deducting any pre-tenancy invoices
• Arranging the inventory and check-in
• Handling the deposit on the landlord’s behalf
• Collecting the monthly rent
Introduction of a tenant fee: 8% of total receivable rent + VAT (9.6% incl. VAT) payable at the commencement of the tenancy and will be deducted from the money received by RE/MAX on the Landlord’s behalf.

AND

Rent collection fee: 2% of rent due + VAT (2.4% incl. VAT)

Full Management:

Service includes:
• Advising likely rental income
• Marketing of property
• Interviewing prospective tenants
• Arranging the tenancy
• Collecting the initial rent and deposit
• Deducting any pre-tenancy invoices
• Arranging the inventory and check-in
• Handling the deposit on the landlord’s behalf
• Collecting the monthly rent
• Updating utility companies and council
• Coordinating repairs
• Property inspections every half yearly
• Receiving and forward landlord’s mail

Introduction of a tenant fee: 8% of total receivable rent + VAT (9.6% incl. VAT) payable at the commencement of the tenancy and will be deducted from the money received by RE/MAX on the Landlord’s behalf.

AND

Management fee: 5% of rent due + VAT (6% incl. VAT)

FEE CALCULATION:
(Example) On a 12 month tenancy with a rent of £1,000 per month:

Option 1: Let introduction only

Introduction of a tenant fee: £1,000 per month x 12 months x 8% + 20% VAT = £960 + VAT (£1,152 incl. VAT) payable at commencement of tenancy

Option 2: Rent-collection
Introduction of a tenant fee: £1,000 per month x 12 months x 8% + 20% VAT = £960 + VAT (£1,152 incl. VAT) payable at commencement of tenancy
AND
Rent collection fee: £1000 per month x 2% + 20% VAT = £20 + VAT (£24 incl. VAT) payable per month

Option 3: Full management
Introduction of a tenant fee: £1,000 per month x 12 months x 8% + 20% VAT = £960 + VAT (£1,152 incl. VAT) payable at commencement of tenancy
AND
Management fee including rent collection fee: £1000 per month x 5% + 20% VAT = £50 + VAT (£60 incl. VAT) payable per month

ADDITIONAL NON-OPTIONAL FEES AND CHARGES (FOR RENT-COLLECTION AND FULL MANAGEMENT):

Inventory report cost at commencement of tenancy:
Dependent upon the number of bedrooms, ranging from £90 (incl. VAT) for a studio/one bedroom apartment to £125 (incl. VAT) for a four bedroom property. Larger properties will be quoted on an individual basis by the independent inventory clerk. Please note that suppliers’ prices may vary. If a property has extra rooms or rooms which are excessively furnished, suppliers are likely to place additional charges.

Check out fee (landlords share):
Agree with tenant check out date and time appointment, instruct inventory provider to attend, negotiate with landlord and tenant any disbursement of the security deposit, return deposit as agreed with landlord and tenant to relevant parties, remit any disputed amount to Scheme for final adjudication, unprotect security deposit, instruct contractors; obtain quotes; organize repairs/replacement/cost of any broken or missing items
Renewal fee: 4% of total receivable rent + VAT (4.8% incl. VAT) payable upon renewal of the tenancy
(Contract negotiation, amending and updating terms and arranging a further tenancy and agreement)

OPTIONAL FEES AND CHARGES (FOR RENT-COLLECTION AND FULL MANAGEMENT):

Key cutting cost: £36 (incl. VAT) plus item cost
(Obtaining necessary permissions, sourcing providers and travel costs)

Addition property inspection: £50 (incl. VAT)
(To attend for specific requests; more visits are required to monitor the tenancy; or any maintenance-linked visit)

Submission of non-resident landlords receipts to HMRC: £50 (incl. VAT) quarterly
(To remit and balance the financial return to HMRC quarterly and respond to any specific query relating to the return from the landlord or HMRC)

Arrangement fee for works over £1000: 10% of net cost + VAT (12% of net cost incl. VAT)

(Arranging access and assessing costs with contractors; ensuring work has been carried out in accordance with the specification of works, retaining any warranty or guarantee as a result of any works)

Deposit dispute service fee should there be an unresolved dispute and the dispute is referred to the Deposit Protection Service’s Alternative Dispute
Resolution (ADR) Service: £120 (incl. VAT)
(Arranging the documents to present as evidence to the adjudicator; obtaining a signature from the oath of commissioner; travel costs)

Management of empty property during void periods: £120 (incl. VAT) per month
(If instructed by the landlord in writing, management of the property will continue while it is vacant. Service includes quarterly inspection, updating utility companies and the council, coordinating repairs and receiving and forwarding landlord’s posts)

Any other services not listed above as requested by landlord, the fee will be charged at: £72 (incl. VAT) per hour for a staff member plus cost or £180 (incl. VAT) per hour for a manager/director plus cost

FEES TO APPLICANTS/TENANTS

Reservation Fee

A reservation fee will be received to secure the property during the referencing stage and will form part of your initial payment prior to occupation of the
property. It is held by RE/MAX Vision as stakeholders between the parties. This reservation fee is non-refundable except in the circumstances that the
landlord changes his/her/their mind about letting the property. If your reference/s is/are rejected, the reservation fee will be refunded less £300 (incl. VAT)
tenancy administration fee and referencing fee for the first applicant, £120 (incl. VAT) cancellation charge, and bank charges when applicable. The proposed
move-in date is subject to receipt of satisfactory references, full cleared funds and approval of the landlord. You have also confirmed that you intend to use
the property as your main or only residence, that the detailed information you have given in the referencing form is correct and that you agree to references
being taken from the referees, as stated.

Taking up references

RE/MAX Vision engage an independent referencing company to perform reference checks. All prospective tenants will be asked to complete an application
form. Once the form is submitted, it typically takes 72 to 96 hours to finish the report. In order to avoid any hold-ups in the referencing process, please kindly
inform & authorise your landlord, employer, accountant (if any) and personal referee to respond to the referencing company without delay.

Tenancy Agreement

After the referencing stage, the tenancy agreement (a legally binding document between the landlord and you) will be drawn up. This agreement must be
signed by all tenants and the landlord (or RE/MAX Vision on the landlord’s behalf).

Standing Order Mandate

You will be asked to sign a standing order mandate to make monthly rental payments to the landlord / RE/MAX Vision. If you pay rent directly to your
landlord’s bank account and your landlord is not resident in the UK, you will be responsible for applying the provisions of the HM Revenue and Customs
Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. This may mean that you have to deduct tax from the rent
and pay to HM Revenue and Customs on behalf of your landlord. These provisions do not apply where you are paying your rent to RE/MAX.

Initial Payment

The initial payment must be received by RE/MAX Vision as cleared funds prior to possession being given and keys being released and usually consists
of the following:

- One month rent in advance
(Up to 6 months’ rent may be requested if you do not satisfy the income requirements or are unable to provide a satisfactory UK guarantor. In this
instance, you will most likely be a student from overseas. Guarantors from overseas are not acceptable. Therefore 6 months’ rent in advance is
required and the subsequent monthly rent will be payable from the end of the first month.)

- Six weeks deposit
(Up to 8 weeks deposit may be required if you have a pet to cover the added risk of property damage)

- Tenancy set up fee at £300 (incl. VAT) for up to one tenant
(Referencing up to one tenant [Identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous
employers/landlords and any other relevant information to assess affordability and suitability] Contract negotiation, agreeing/amending terms,
setting up/arranging tenancy and preparing the tenancy agreement and tenancy related documents)

- Additional tenant fee at £60 (incl. VAT) per person
(Processing the application, associated paperwork and referencing)

- Guarantor fee at £60 (incl. VAT) per guarantor [if required]
(Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement)

- Permitted occupier fee at £60 (incl. VAT) per permitted occupier
(Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of
documentary guidance and assistance during the tenancy)

- Accompanied check - in fee
(Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services)
During the tenancy (if applicable)

- A renewal document fee of £90 (incl. VAT) will be applicable if you wish to extend your tenancy.

- A fee of £150 (incl. VAT) to renegotiate the contract terms and arrange the new tenancy agreement and tenancy related documents and £48 (incl. VAT) referencing fee per new applicant will apply if there is a change of occupancy

- £25 (incl. VAT) per late rent payment letter

- Interest charges of 4% above the base lending rate from time to time of Barclays Bank Plc will apply on any amounts owed to the landlord or «OfficeName» not paid on the due date

- In the event that you wish to terminate your tenancy before the end of the term and the landlord is agreeable to early termination, you will be responsible for the repayment of the pro-rata commission paid in advance to the landlord for the unexpired segment of the tenancy. This does not
apply if you are exercising a break clause which is contained in your tenancy agreement.

Other Fees and Charges

- Key replacement fee of £36 (incl. VAT) plus item cost
(Obtaining necessary permissions, sourcing providers and travel costs)

- Failed appointment charge of £36 (incl. VAT) plus cost

- Inappropriate call out charge £50 per hour (incl. VAT) plus any actual costs incurred
(Where actions of the tenants result in a call out by the agent or nominated contractor attending the property to remedy a situation of the tenants’
making, time to remedy the situation is charged at the prevailing rate)

- End of tenancy professional cleaning fee (if required)
(Dependent on the size of the property, Prices start from £180 (incl. VAT) for a studio/one bedroom property plus £50 (incl. VAT) for each
additional room. In addition, carpet cleaning will be charged at £50 (incl. VAT) per room. Fee will be deducted from the security deposit)

AMENDMENTS

RE/MAX Vision reserve the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing
Last updated at 4:52 PM 27/05/2015 by allAgents

Complaints Procedure

RE/MAX Vision Complaints Procedure:

Should you have a reason to make a complaint, we have implemented the following complaints procedure to help us resolve your grievance and work towards continually improving our professional services.

All complaints will be investigated and dealt with at no cost to the consumer.

The complainant's legal rights aren't affected throughout the process.

Stage 1.

1. Any complaint against RE/MAX Vision (the Company) should be addressed in the first instance to the person with whom you have been dealing in respect of the matter giving rise to your complaint.

2. If you cannot obtain an explanation satisfying your complaint within 24 working hours, please do not hesitate to contact the appointed Manager listed below.

3. If your complaint has not been resolved at stage 1, or in the event of a complaint being made directly to those named below we will progress as follows.

Stage 2.

4. If your complaint was originally made verbally we would be grateful if you could summarise the nature of your grievance in writing to the Manager listed below.

5. Once we have received your written summary we will acknowledge receipt in writing, normally within 3 working days, to inform you of our understanding of the circumstances leading to your complaint. We may ask for more information regarding these circumstances and we will invite you to make any comments that you may have.

6. We shall continue our investigations into the matter and normally within 15 working days of receipt of your written summary the person dealing with your complaint will write informing you of the outcome of the investigation and let you know what actions have been taken or will be taken. In some instances your complaint may take longer than this to investigate, if so we will write to you to inform you of our progress.

7. If you remain dissatisfied with any aspect of the handling of the complaint, we will then attempt to resolve it promptly by negotiation.

8. At any stage or if the complaint has still not been resolved to your satisfaction we will agree its referral to the Ombudsman for Estate Agents.


Managers Details:

Amy Dang
Office Manager
RE/MAX Vision
18 London Road
Elephant&Castle
London, SE1 6JX
T. 020 7922 1418
Last updated at 11:19 AM 23/03/2015 by allAgents

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RE/MAX Consultants
307 Finchley Road, London NW3 6EH
(0)
RE/MAX Elite Lancaster Gate
12 Craven Terrace, London W2 3QD
(0)
RE/MAX Prestige
25a Crawford Street, London W1H 1PL
(0)
RE/MAX Property Centre
302 High Street, Croydon CR0 1NG
(1)
RE/MAX Property Group
7 Kensington Mall, London W8 4EB
(0)
RE/MAX Select
5 Pickford Lane, London DA7 4RD
(7)
RE/MAX Signature Docklands
1 Dock Road, London E16 1AH
(6)
RE/MAX Vision
18 London Road, London SE1 6JX
(15)

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