• Jakub Orna
    Jakub Orna
  • Elena Orna
    Elena Orna
  • Maja Visnikar
    Maja Visnikar
  • claim your profile
    Maria
  • Daniel Siebel
    Daniel Siebel
We are an independent, specialist estate agency covering the North London area. With a combined in-house experience of over 20 years working in lettings, management and sales in the prime markets of North London, we are well-equipped to assist you with all your property needs. Hard work, coupled with technology, innovation and our in-depth understanding of the property market give us the edge in a highly competitive industry.

37a Broadway Parade
Crouch End,London
Greater London
N8 9DB
020 3640 8888

 


Properties for sale
Properties for rent
May 06,2016
Minithumbup
By:
May 06,2016
Featured Review
0 people found
this helpful
From the first contact with Thomas arrange a viewing up until the moment i signed the tenacy agreement ,I found every part of Thomas' service to be excellent, effiicient and friendly. I had 2 weeks from viewing to get all the references and payments done to ensure we could move in on our desired date, which thanks to hes endeavours, we managed to do. The viewing was informative, and he was friendly and helpful when showing me the property. And once i had decided to put down the holding deposit a...
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Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
Featured Review
1 people found
this helpful
We had been fishing in the estate market for weeks with no luck, only just days before our previous tenancy ends, we saw one of RH's ad on Rightmove.com. We emailed them in Friday evening and received a call from Jakub in Saturday morning, viewing was arranged immediately. Jakub was extremely punctual and helpful, he managed to show us 2 of their newly listed properties. He is the most professional agent out of all we came across, with full knowledge to all of our questions and paperwork ready...
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Comment on agent fees
Agent fee ‚£300 + ‚£50pp referencing fee
Was this helpful? Yes
Mar 22,2016
Minithumbup
By:
Mar 22,2016
Featured Review
0 people found
this helpful
Thomas helped us move into our new home, and we couldn't praise him more highly. He is a fantastic agent - kind, efficient, honest and genuine (qualities that are usually very hard to come by!) We instantly loved the house, but Thomas was a big reason for our decision to choose it. He was also as attentive and helpful through the referencing and moving in process as he was when we were house hunting. We were equally impressed by all the Reliable Homes staff we dealt with (Elena, Andre and Jakub...
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Was this helpful? Yes
Mar 09,2016
Minithumbup
By:
Mar 09,2016
Featured Review
0 people found
this helpful
Me and two friend of mine decided to find a flat suitable for us. As my friend's wife is expecting a baby we needed to find a ground floor flat possibly with a garden. I found the advertisement,called the number and spoke with Thomas, who was eager to help .We arranged a viewing on the same day. I told him our situation (most of the landlords or agents turned us down,because of the baby )and Thomas said they will follow up with the landlord. The next day we received the positive answer from Jaku...
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Comment on agent fees
The fees are not high not cheap. No hidden prices, in one amount you paid everything.
Was this helpful? Yes
Aug 25,2015
Minithumbup
By:
Aug 25,2015
Featured Review
2 people found
this helpful
After having a terrible experience with an agent in the N8 vicinity my girlfriend and I were delighted to realise Jakub and his team. Speaking to Jakub from the outset put us at ease, clearly this gentleman is professional and courteous. We met David Kutas at the property concerned, he was professional and extremely friendly too, David allowed for some small talk in the garden with myself whilst my girlfriend spoke with the landlords' mother, this made me feel at ease from the very beginning.. T...
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Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
I and my partner extremley happy with Mr Daniel Siebel, he is very punctual, serious, friendly, helpful and supportive person. he put lots of his time to help us. Every time we called him, he respond us quickly with lots of information.He loves his job and because of him we could finally found nice place to live. We are very grateful for all you have done for us. Thanks Daniel...
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Comment on agent fees
We are happy with the fair fee.
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Daniel was very helpful and friendly from when I first met him at the viewing. He explained the letting process from making an offer and helped me decide what type of offer to make the landlord. I made an offer the same evening and he stayed working late to make sure it went through ok. He's been guiding me through the rest of the process and is always available to answer questions....
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Comment on agent fees
They are a bit high, but I guess it might be pretty standard now (and I've seen worth). It felt worth paying for the service I got though.
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
Maja was very helpful and accommodated my difficult circumstances to ensure that we secured the rental. She made sure that she did all she could to help us....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
Good service, does what is required in a timely manner. Looking forward to staying the full term as a result....
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Comment on agent fees
Could be less.
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
This has been a positive experience working with Reliable Homes Limited. We are from the States and are so grateful we were able to make a more or less easy transition into the living in the UK. We found our agents to be very helpful and we loved being able to call and email with questions and sign documents online. It made the transition much easier. :-)....
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Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
this helpful
Maja was proactive in following up necessary information and responding to any queries I raised. It was a good experience...
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Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
this helpful
Helpful and friendly, quick to reply and engaged. Resolved my questions and replied to my phone calls. A little more clarity of the overall process would have been a small improvement but nothing that impeded me. Many thanks! Recommended....
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Comment on agent fees
Acceptable.
Was this helpful? Yes
Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
He was very kind and available to find the best property for me .Hi knows to do his job and has knowledge .l definitely recommended ....
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Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
Daniel was really helpful and showed me al the 20 studios and spoke to the landlord to clarify things and to agree on certain fair price adjustments and explained me all inforamation I needed. Elena as well clarified many points in the contract and was really helpful....
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Comment on agent fees
Slightly expensive fees though
Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
Daniel was very friendly and patiently answering any question i had, especially his German was very helpful for me. I would recommend him to anybody looking for a place in London....
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
Daniel was very polite, nice and fun. Also he is a very responsible and active specialist. He always replied back to any email and after every phone call he always wrote a summary of every thing and step that we talked about. When I have an question, he always try his best to find solution for me. It is my pleasure to recommend Daniel to my friends if I have any chance. I am very happy to his service....
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
First class professional, responsive service, excellent commmunication and focus on customer service. Totally reliable. Would certainly use again (and have done). Highly recommended....
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Reliable Homes found me a great tenant, for my property on Muswell Hill Broadway. Great service throughout, extremely helpful and very responsive. I would highly recommend Reliable Homes...
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Jakub and Elena were excellent agents in helping us to negotiate a good deal. Their service is outstanding!!! They are the best and most reliable letting agents in North London!! I would strongly recommend Reliable Homes to anyone!...
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Comment on agent fees
Agent's fees were very reasonable!!
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
Amazing husband and wife team. Professional, friendly and great problem solvers. One of the best choices I've ever made....
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Comment on agent fees
Agent fees are worth it for the service you receive.
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Great service, kept me up to date on progress all the time, looked to inform me all the time, everything was up to date, well done for a great service....
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Comment on agent fees
Good service fees
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
What a wonderful service from RH , introduction of the tenant, during and after the tenancy. I am very please with RH technology, they use to provided make me wonder all made simple. I wish I have more investment in Crouch End area and managed by RH...
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Comment on agent fees
Good Fees
Was this helpful? Yes
Nov 20,2016
Minithumbdown
By:
Nov 20,2016
0 people found
this helpful
I rented an apartment through Reliable Homes and paid for the whole stay (around three months) in advance, only to discover three days after moving in that the company managing the building is bankrupt and I had to leave the apartment on the same day! I called Reliable Homes, as I thought this has to be a prank but no they confirmed the information. They did not give me back the money I paid for the duration, or any sort of compensation (not even the deposit - to be given back at end of stay), n...
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Was this helpful? Yes
By: Jakub Orna
Nov 25, 2016
View all comments (1)
Dear Dalal, so sorry to hear about your negative experience with the short stay provider. I spoke to you on the phone the moment I was informed about this but unfortunately, we were only the broker and the contract was between you and City Marque, we had nothing to do with this and couldn't do anything for you unfortunately. We received no money, it was all paid to City Marque. Again, apologies for the bad experience but Reliable Homes were not at fault. Kind regards, Jakub Orna ...
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Elena has been very helpful and useful in just two days of talking to her about my accommodation search. She understands my concerns and tries her best to answer all questions i ask and help with whatever requests i may also have. She's very professional as well, she never sends a smiley face back no mater how many times i send them at the end of my conversations lol i think she just takes her work seriously (which is a good thing)...
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Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
I would highly recommend Reliable Homes. I found Elena very friendly, helpful and reliable and when asked for something, I found she responded straight away with exactly what was requested. Thank you!...
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Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
Thomas was extremely attentive, organised and knowledgeable. He was always at hand and it was easy to contact him with questions that he could answer immediately....
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Was this helpful? Yes
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
Fantastic agent, they help me to find property very quickly, they are so nice and if you have any questions that are always happy to help you. Thank you very much for Reliable Homes Limited, with them I find the right property and we are very happy. Thank you Maja nad Elena you are the best....
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Comment on agent fees
Brilliant agency, they are happy to help you with that what you need.
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Always helpful when we had any issues and efficient at liaising between us and the landlord. Staff are friendly and keen to help....
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Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Very professional agency, attentive to our needs and listened to our concerns. They quickly found the right renters for us and adjusted according to our requests. Nice, friendly and professional agency with a strong local presence....
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Comment on agent fees
Fees were fair and straightforward
Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
Thomas was extremely helpful at a moment when we were worried we wouldn't be able to find a student flat for our son. Thanks to his advice and help, we were able to secure a very very satisfactory student apartment. We're really grateful!...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Thomas was really helpful and reliable - we love our new home! He made the process of moving in very quick and easy....
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Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Phone-call is being picked up on time, he is good and knowledgeable in the particular field, he looks very busy....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Thomas has been very helpful and reliable throughout the process. He made the process feel secure and hassle free. I only have good things to say and would recommend him to anyone searching for a property....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
I really appreciated Thomas' work and effort in helping us secure our amazing apartment. He made the paper work process simple and pain-free and we are really thankfull for that. I would highly recommend Thomas to any couples who are looking for a new apartment....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 10,2016
Minithumbup
By:
Aug 10,2016
0 people found
this helpful
Maria has been extremely helpful and kind from start to finish. Elena ensured that the finalisation of the process went smooth and was extremely approachable as well....
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Comment on agent fees
Friendly staff, going out of their way to help wherever possible
Was this helpful? Yes
Areas covered
  • N2
  • Islington
  • N3
  • Crouch End
  • N4
  • Muswell Hill
  • N6
  • N7
  • N11
  • N12
  • N13
  • N14
  • N15

ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 1 46 1 0 0 2 0 4 0

Job vacancies

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Agent Fees

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Last updated at 3:31 PM 04/05/2016 by allAgents

Complaints Procedure

We are committed to providing a highly professional service to all our clients and customers. In the unlikely event
that something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing to Reliable Homes, 37a Broadway Parade, London, N8 9DB,
including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it
within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it,
enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the managing director.
We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street
Salisbury
Wiltshire, SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 3:31 PM 04/05/2016 by allAgents
Jakub Orna Jakub Orna
Managing Director
39 reviews

About Jakub Highly motivated and energetic, very experienced property professional with an enormous drive to succeed in such a competitive industry and with a passion to provide all customers with an excellent se View full profile
Elena Orna Elena Orna
Director
17 reviews

About Elena No description set View full profile
Maja Visnikar Maja Visnikar
Property Consultant
8 reviews

About Maja No description set View full profile
Maria  - upload your photo Maria
1 reviews

About Maria No description set View full profile
Daniel Siebel Daniel Siebel
Lettings Negotiator/Consultant
7 reviews

About Daniel No description set View full profile


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