We are an independent, specialist estate agency covering the North London area. With a combined in-house experience of over 20 years working in lettings, management and sales in the prime markets of North London, we are well-equipped to assist you with all your property needs. Hard work, coupled with technology, innovation and our in-depth understanding of the property market give us the edge in a highly competitive industry.
I was very pleased with the service I received because Daniel was helping me straight throughout the process if I have any questions, I felt comfortable calling him or emailing him. He would always call me to make sure I was on track with the process. The call didn't felt like it was forced, felt like he genuinely cared.... read full review
Daniel was very kind, helpful and professional. He was available whenever I needed him, helped with everything, and got us into the property in 5 days! Highly recommended! Thank you for everything Daniel!... read full review
Daniel was dedicated, professional and friendly the entire way through this process. His communication was great as he was always in touch to make sure the process was going smoothly and to check whether I had any questions that needed answering.... read full review
Daniel has a great customer service ,very friendly ,has an excellent communication skills.He made our renting journey very pleasant.
Vishal also helpful and friendly agent/manager.Well organised .renting process went smoothly.
First time rented via Reliable homes ,very happy.... read full review
Very helpful, well spoken, explained every detail and kept me informed of progress during referencing, picked up the telephone promtly too. All documents were provided I am very satisfied with Daniel's service. Only downside is the ever expensive fees which should be reduced or not charged at all... read full review
I want to thank Daniel becasue he has always been very profesional, helpful and friendly.
He has been far the best agent I have meet during my research of a flat in North London.
Thank you... read full review
Reliable homes were very professional and all forms were signed electronically within 4 days of placing the offer. I will definitely be using their services again and would highly recommend them to any prospective customers.... read full review
I primarily worked with Daniel who was very personable and helpful. He was happy to show me around and answer my questions and concerns. Elena also has been very responsive and on-top-of-things now that I am in my flat.... read full review
Daniel was so helpful and kind with me. In fact I owe him that I got this flat. Because when he phoned first time I misunderstood when he asked my salary. I said to him my net salary which was couldn't be enough that I got this flat. ( In the reference form need the gross salary ) But he spoke the landlord and told to him that I am reliable people and hardworker, but he didn't know me before. This things make me really happy, because it is really rare situation, that somebody trust to someone a... read full review
Comment on agent fees
I think a little bit expensive, but if I compare that I got an amazing new flat, and my agent was really helpful and he answer every small maybe silly question, well I can say that this amount it was a good investment
I would like to say that Daniel Siebel has been fantastic member of your team. He was very helpful in get me this property always there on the phone of I had any problems or questions... read full review
Maja was fantastic very professional. found me lovely tenants within a day.
well mannered at all times. Always delivered on any promises made.
very happy with the overall service of the branch.
There was one English lady who answered the phone when Maja was away, she was not professional, she did not answer the phone well, she did not give company name or her name and was very abrupt and rude, which was so unlike all the other times I called and spoke to various other people who were excellent.... read full review
Comment on agent fees
fees a little high and i was not ready for the whole fee for three years to be collected all up front. As none of the previous agents I dealt with did not do this.
However Maja and the team did reduce the fee to help reduce the blow.
Daniel was very interested in meeting all my needs, he fixed a Skype viewing of the property and even when I stated some financial difficulties he helped me to get a solution for these.... read full review
I and my partner extremley happy with Mr Daniel Siebel, he is very punctual, serious, friendly, helpful and supportive person. he put lots of his time to help us. Every time we called him, he respond us quickly with lots of information.He loves his job and because of him we could finally found nice place to live.
We are very grateful for all you have done for us.
Thanks Daniel... read full review
Daniel was very helpful and friendly from when I first met him at the viewing. He explained the letting process from making an offer and helped me decide what type of offer to make the landlord. I made an offer the same evening and he stayed working late to make sure it went through ok. He's been guiding me through the rest of the process and is always available to answer questions.... read full review
Comment on agent fees
They are a bit high, but I guess it might be pretty standard now (and I've seen worth). It felt worth paying for the service I got though.
This has been a positive experience working with Reliable Homes Limited. We are from the States and are so grateful we were able to make a more or less easy transition into the living in the UK. We found our agents to be very helpful and we loved being able to call and email with questions and sign documents online. It made the transition much easier. :-).... read full review
Helpful and friendly, quick to reply and engaged.
Resolved my questions and replied to my phone calls.
A little more clarity of the overall process would have been a small improvement but nothing that impeded me.
Many thanks! Recommended.... read full review
Daniel was really helpful and showed me al the 20 studios and spoke to the landlord to clarify things and to agree on certain fair price adjustments and explained me all inforamation I needed.
Elena as well clarified many points in the contract and was really helpful.... read full review
We are committed to providing a highly professional service to all our clients and customers. In the unlikely event
that something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing to Reliable Homes, 37a Broadway Parade, London, N8 9DB,
including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it
within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it,
enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the managing director.
We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street
Wiltshire, SP1 2BP
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
About JakubHighly motivated and energetic, very experienced property professional with an enormous drive to succeed in such a competitive industry and with a passion to provide all customers with an excellent seView full profile