• Jakub Orna
    Jakub Orna
  • Elena Orna
    Elena Orna
  • Maja Visnikar
    Maja Visnikar
  • claim your profile
    Maria
  • Daniel Siebel
    Daniel Siebel
We are an independent, specialist estate agency covering the North London area. With a combined in-house experience of over 20 years working in lettings, management and sales in the prime markets of North London, we are well-equipped to assist you with all your property needs. Hard work, coupled with technology, innovation and our in-depth understanding of the property market give us the edge in a highly competitive industry.

37a Broadway Parade
Crouch End,London
Greater London
N8 9DB
020 3640 8888

 


Properties for sale
Properties for rent
May 06,2016
Minithumbup
By:
May 06,2016
Featured Review
0 people found
this helpful
From the first contact with Thomas arrange a viewing up until the moment i signed the tenacy agreement ,I found every part of Thomas' service to be excellent, effiicient and friendly. I had 2 weeks from viewing to get all the references and payments done to ensure we could move in on our desired date, which thanks to hes endeavours, we managed to do. The viewing was informative, and he was friendly and helpful when showing me the property. And once i had decided to put down the holding deposit a...
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Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
Featured Review
1 people found
this helpful
We had been fishing in the estate market for weeks with no luck, only just days before our previous tenancy ends, we saw one of RH's ad on Rightmove.com. We emailed them in Friday evening and received a call from Jakub in Saturday morning, viewing was arranged immediately. Jakub was extremely punctual and helpful, he managed to show us 2 of their newly listed properties. He is the most professional agent out of all we came across, with full knowledge to all of our questions and paperwork ready...
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Comment on agent fees
Agent fee ‚£300 + ‚£50pp referencing fee
Was this helpful? Yes
Mar 22,2016
Minithumbup
By:
Mar 22,2016
Featured Review
0 people found
this helpful
Thomas helped us move into our new home, and we couldn't praise him more highly. He is a fantastic agent - kind, efficient, honest and genuine (qualities that are usually very hard to come by!) We instantly loved the house, but Thomas was a big reason for our decision to choose it. He was also as attentive and helpful through the referencing and moving in process as he was when we were house hunting. We were equally impressed by all the Reliable Homes staff we dealt with (Elena, Andre and Jakub...
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Mar 09,2016
Minithumbup
By:
Mar 09,2016
Featured Review
0 people found
this helpful
Me and two friend of mine decided to find a flat suitable for us. As my friend's wife is expecting a baby we needed to find a ground floor flat possibly with a garden. I found the advertisement,called the number and spoke with Thomas, who was eager to help .We arranged a viewing on the same day. I told him our situation (most of the landlords or agents turned us down,because of the baby )and Thomas said they will follow up with the landlord. The next day we received the positive answer from Jaku...
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Comment on agent fees
The fees are not high not cheap. No hidden prices, in one amount you paid everything.
Was this helpful? Yes
Aug 25,2015
Minithumbup
By:
Aug 25,2015
Featured Review
2 people found
this helpful
After having a terrible experience with an agent in the N8 vicinity my girlfriend and I were delighted to realise Jakub and his team. Speaking to Jakub from the outset put us at ease, clearly this gentleman is professional and courteous. We met David Kutas at the property concerned, he was professional and extremely friendly too, David allowed for some small talk in the garden with myself whilst my girlfriend spoke with the landlords' mother, this made me feel at ease from the very beginning.. T...
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
First class professional, responsive service, excellent commmunication and focus on customer service. Totally reliable. Would certainly use again (and have done). Highly recommended....
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Reliable Homes found me a great tenant, for my property on Muswell Hill Broadway. Great service throughout, extremely helpful and very responsive. I would highly recommend Reliable Homes...
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Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Jakub and Elena were excellent agents in helping us to negotiate a good deal. Their service is outstanding!!! They are the best and most reliable letting agents in North London!! I would strongly recommend Reliable Homes to anyone!...
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Comment on agent fees
Agent's fees were very reasonable!!
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
Amazing husband and wife team. Professional, friendly and great problem solvers. One of the best choices I've ever made....
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Comment on agent fees
Agent fees are worth it for the service you receive.
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Great service, kept me up to date on progress all the time, looked to inform me all the time, everything was up to date, well done for a great service....
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Comment on agent fees
Good service fees
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
What a wonderful service from RH , introduction of the tenant, during and after the tenancy. I am very please with RH technology, they use to provided make me wonder all made simple. I wish I have more investment in Crouch End area and managed by RH...
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Comment on agent fees
Good Fees
Was this helpful? Yes
Nov 20,2016
Minithumbdown
By:
Nov 20,2016
0 people found
this helpful
I rented an apartment through Reliable Homes and paid for the whole stay (around three months) in advance, only to discover three days after moving in that the company managing the building is bankrupt and I had to leave the apartment on the same day! I called Reliable Homes, as I thought this has to be a prank but no they confirmed the information. They did not give me back the money I paid for the duration, or any sort of compensation (not even the deposit - to be given back at end of stay), n...
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Was this helpful? Yes
By: Jakub Orna
Nov 25, 2016
View all comments (1)
Dear Dalal, so sorry to hear about your negative experience with the short stay provider. I spoke to you on the phone the moment I was informed about this but unfortunately, we were only the broker and the contract was between you and City Marque, we had nothing to do with this and couldn't do anything for you unfortunately. We received no money, it was all paid to City Marque. Again, apologies for the bad experience but Reliable Homes were not at fault. Kind regards, Jakub Orna....
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Elena has been very helpful and useful in just two days of talking to her about my accommodation search. She understands my concerns and tries her best to answer all questions i ask and help with whatever requests i may also have. She's very professional as well, she never sends a smiley face back no mater how many times i send them at the end of my conversations lol i think she just takes her work seriously (which is a good thing)...
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
I would highly recommend Reliable Homes. I found Elena very friendly, helpful and reliable and when asked for something, I found she responded straight away with exactly what was requested. Thank you!...
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Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
Thomas was extremely attentive, organised and knowledgeable. He was always at hand and it was easy to contact him with questions that he could answer immediately....
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Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
Fantastic agent, they help me to find property very quickly, they are so nice and if you have any questions that are always happy to help you. Thank you very much for Reliable Homes Limited, with them I find the right property and we are very happy. Thank you Maja nad Elena you are the best....
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Comment on agent fees
Brilliant agency, they are happy to help you with that what you need.
Was this helpful? Yes
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Always helpful when we had any issues and efficient at liaising between us and the landlord. Staff are friendly and keen to help....
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Very professional agency, attentive to our needs and listened to our concerns. They quickly found the right renters for us and adjusted according to our requests. Nice, friendly and professional agency with a strong local presence....
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Comment on agent fees
Fees were fair and straightforward
Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
Thomas was extremely helpful at a moment when we were worried we wouldn't be able to find a student flat for our son. Thanks to his advice and help, we were able to secure a very very satisfactory student apartment. We're really grateful!...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Thomas was really helpful and reliable - we love our new home! He made the process of moving in very quick and easy....
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Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Phone-call is being picked up on time, he is good and knowledgeable in the particular field, he looks very busy....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Thomas has been very helpful and reliable throughout the process. He made the process feel secure and hassle free. I only have good things to say and would recommend him to anyone searching for a property....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
I really appreciated Thomas' work and effort in helping us secure our amazing apartment. He made the paper work process simple and pain-free and we are really thankfull for that. I would highly recommend Thomas to any couples who are looking for a new apartment....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 10,2016
Minithumbup
By:
Aug 10,2016
0 people found
this helpful
Maria has been extremely helpful and kind from start to finish. Elena ensured that the finalisation of the process went smooth and was extremely approachable as well....
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Comment on agent fees
Friendly staff, going out of their way to help wherever possible
Was this helpful? Yes
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
Jakub, has a confident pragmatic approach to marketing and finding the right tenants. He builds trust by his refreshing honesty and can do approach. Elena, has been super organised and thoughtful to make the transition as smooth as possible. I feel confident to entrust her to manage the property...
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
Jul 31,2016
Minithumbdown
By:
Jul 31,2016
0 people found
this helpful
As a professional landlord, I found the service provided by Reliable Homes to be first class. Jakub and his team did a good job of marketing the property and their advice, feedback and communication were all excellent. New tenants were found in no time at all at a rent I was delighted with. I'd be very happy indeed to use them again and will be recommending them to my friends and family....
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What agent could do to change your mind?
The fees were very reasonable, and well below some other agents.
Comment on agent fees
The fees were very reasonable, and well below some other agents.
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
Professional, Reliable & Honest. These are the only three words that I can describe them I would strongly recommend them. whether you are a Landlord or Tenant, you are going to be happy...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
1 people found
this helpful
Maja and Thomas were both nice and friendly, helped us with the paperwork and were very patient when dealing with the process....
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Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
1 people found
this helpful
I am very impressed from the excellent service that I have received from Reliable Homes. Thanks to Thomas I manage to get my dream house. I cannot explain haw happy I am in my new house.Thomas was very helpful through out the whole process , which went so smooth and very fast with ranging the viewing, securing the place. Genuinely nice and honest person, Thomas is fantastic agent. I would highly recommend him ....
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Was this helpful? Yes
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
So basically I've contacted the agency by mail to answer the ad about a unite students (The North Lodge one) and the day after I've received a call from Thomas who speaks french so it went very fast because we didn't have any language gap. One week later we booked in with affordable fees and a very good follow from him since he's continuing to send us mail to keep in touch with the state of our situation in the unite. A very efficient and clear agent! 10/10 Would book again....
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
Excellent service with all involved. Jakub you and your team are a credit to the industry, and you will go a long way if you continue this level of service - unlike most agents you fell that they go that extra mile to make you totally satisfied!...
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Comment on agent fees
VERY REASONABLE FEES- GREAT VALUE
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
1 people found
this helpful
Maja was very prompt and professional. She even went out of her way to help me arrange furniture delivery before the start of my lease....
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Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Thomas was extremely helpful finding out new property. Thomas was always available to answer any queries we had and constantly kept us updated. Thomas was a pleasure to deal with and I would highly recommend him....
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Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
Thomas's knowledge was great and he was very helpful. He was always easy to get hold of and happy to help. He understood my frustrations with certain processes attached to moving home and he guided me through the whole process...
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Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
Maja was specially helfull to me given that she guided me through the steps from a week before I moved to London. Extremely kind and very saavy on understanding my needs. Jakub was the one that helped me finalize all the conditions and paper work. Both talented agents, should try to negotiate better individual deals with landlord....
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Comment on agent fees
The 300‚£ fee is about a 100‚£ more expensive than what it should be market-wise and that amount should include referencing costs.
Was this helpful? Yes
Areas covered
  • N2
  • Islington
  • N3
  • Crouch End
  • N4
  • Muswell Hill
  • N6
  • N7
  • N11
  • N12
  • N13
  • N14
  • N15

ARLA TPOS DPS


Review statistics

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25 1 35 1 0 0 2 0 4 0

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Last updated at 3:31 PM 04/05/2016 by allAgents

Complaints Procedure

We are committed to providing a highly professional service to all our clients and customers. In the unlikely event
that something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing to Reliable Homes, 37a Broadway Parade, London, N8 9DB,
including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it
within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it,
enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the managing director.
We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street
Salisbury
Wiltshire, SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 3:31 PM 04/05/2016 by allAgents
Jakub Orna Jakub Orna
Managing Director
38 reviews

About Jakub Highly motivated and energetic, very experienced property professional with an enormous drive to succeed in such a competitive industry and with a passion to provide all customers with an excellent se View full profile
Elena Orna Elena Orna
Director
13 reviews

About Elena No description set View full profile
Maja Visnikar Maja Visnikar
Property Consultant
5 reviews

About Maja No description set View full profile
Maria  - upload your photo Maria
1 reviews

About Maria No description set View full profile
Daniel Siebel Daniel Siebel
Lettings Negotiator/Consultant
0 reviews

About Daniel No description set View full profile


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