• Jakub Orna
    Jakub Orna
  • Elena Orna
    Elena Orna
  • Daniel Siebel
    Daniel Siebel
  • Vishal Pattni
    Vishal Pattni
  • luke Thomas
    luke Thomas
  • Victoria Harvey
    Victoria Harvey
  • Marina Georgiou
    Marina Georgiou
  • Monika Chovancova
    Monika Chovancova
We are an independent, specialist estate agency covering the North London area. With a combined in-house experience of over 20 years working in lettings, management and sales in the prime markets of North London, we are well-equipped to assist you with all your property needs. Hard work, coupled with technology, innovation and our in-depth understanding of the property market give us the edge in a highly competitive industry.

37a Broadway Parade
Crouch End,London
Greater London
N8 9DB
020 3640 8888

 
Feb 21,2018
Minithumbup
luke Thomas
By: 'James'
Feb 21,2018
0 people found
this helpful
Just signed for the perfect flat having been searching for weeks and trawling the streets with very little joy. Hadn't even originally planned on looking at this flat but when the one we tried to book was unavailable, Luke suggested this one and it turned out to be exactly what I was looking for! Honestly couldn't quite believe it when we saw it. Then it was just a question of paying and signing which was very smooth and painless. And now, less than two weeks later I have a flat!...
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Comment on agent fees
I have no real point of comparison but as far as Iā€™m concerned, all agency fees are fairly extortionate.
Was this helpful? Yes
Feb 09,2018
Minithumbup
luke Thomas
By: 'Olga'
Feb 09,2018
0 people found
this helpful
Luke has given a good tour around the house, whilst allowing us to look around for longer than expected, which assisted us to make the final decision to move in. Thank you...
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Was this helpful? Yes
Feb 09,2018
Minithumbup
luke Thomas
By: 'Anastasija'
Feb 09,2018
0 people found
this helpful
Luke was friendly and helpful. He reassured and gave us a chance and adjusted the time to provide certain documentation and referencing that we initially had issues with obtaining. Great....
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Was this helpful? Yes
Feb 09,2018
Minithumbup
luke Thomas
By: 'Arturas'
Feb 09,2018
0 people found
this helpful
Luke has been helping continually and was always eager to help and answer any questions in regards to the property and the documentation. Very happy with the process....
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Comment on agent fees
Fees charged are not the lowest, but also not the highest. I would say in comparison to other agencies it is a fair deal for the quality you get.
Was this helpful? Yes
Jan 24,2018
Minithumbup
luke Thomas
By: 'Nunt'
Jan 24,2018
0 people found
this helpful
Luke is friendly, easy to talk to and accommodating. He keeps me update all the time, which makes it easier for the tenant to understand the situation....
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Was this helpful? Yes
Jan 23,2018
Minithumbup
Daniel Siebel
Elena Orna
By: 'Reliable Agency'
Jan 23,2018
0 people found
this helpful
Daniel was wonderful and very efficient during the entire process. Made us feel very secure in dealing with Reliable Homes and how professional your company is. If we need to move to another house in this area, thanks to Daniel, you will be the first we will contact. Congratulations for all the amazing work you provide to your customers. In the last two days we have also been in contact with Elena e she is also high level professional. Congratulations for your staff....
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Was this helpful? Yes
Jan 20,2018
Minithumbup
luke Thomas
By: 'Kadir'
Jan 20,2018
0 people found
this helpful
i am very pleased with the agency and Luke in particular. He made sure we are happy and spend extra time explaining things we weren't sure of....
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Was this helpful? Yes
Jan 19,2018
Minithumbup
Daniel Siebel
By: 'Allan'
Jan 19,2018
0 people found
this helpful
Really good agent, which had always answers to all my questions and to my calls. He listened to my needs to find the best solutions for me....
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Was this helpful? Yes
Jan 19,2018
Minithumbup
luke Thomas
By: 'Asheley'
Jan 19,2018
0 people found
this helpful
Me and my husband were looking for a home and found this amazing agency, Reliable Homes. Luke was the agent who we met and showed the house to us. Very friendly and always making sure we were happy about the property. He helped us with agency requirement process and was very proactive at all times. We're very happy to be looked after by such nice agent. Much appreciated Luke!...
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Comment on agent fees
Fair.
Was this helpful? Yes
Jan 18,2018
Minithumbup
By: 'Rayna'
Jan 18,2018
0 people found
this helpful
Very pleased with Luke. He had spent extra time to answer all my questions even after working hours. Recommend this agency if you need a new home!...
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Was this helpful? Yes
Jan 10,2018
Minithumbup
luke Thomas
By: 'Laura'
Jan 10,2018
0 people found
this helpful
Luke was really nice with us. He made everything he could so we can move quickly in the room. Thanks to you a lot....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 09,2018
Minithumbup
luke Thomas
By: 'Mathieu'
Jan 09,2018
0 people found
this helpful
Very good, we had to find a flat very quickly and with luke it was all good. Thank you very much !...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 07,2018
Minithumbup
luke Thomas
By: 'Tamara'
Jan 07,2018
0 people found
this helpful
I had the greatest experience with Reliable Homes, specifically with Luke Thomas. As I was not located in England when I was searching for a property, I thought it would be extremely hard to find one. But Luke helped me all the way: Viewing via FaceTime, sending me all details about the process and more importantly walked me through all documents as I had a lot of questions. As I arrived at the Reliable Homes Office the staff was extremely welcoming. And the support didn't end here: I got a...
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Was this helpful? Yes
Dec 22,2017
Minithumbup
luke Thomas
By: 'Shunji'
Dec 22,2017
0 people found
this helpful
We had to move out from previous address in such a short period. Luke Thomas helped me a lot,I appreciate his work....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2017
Minithumbup
Jakub Orna
luke Thomas
By: 'Vladimira'
Dec 13,2017
0 people found
this helpful
Agents were really good and cooperation without problems. I am happy with property and that's important. I can recommend both of them....
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Comment on agent fees
Both Agents were really good
Was this helpful? Yes
Dec 06,2017
Minithumbup
Daniel Siebel
By: 'Steve'
Dec 06,2017
0 people found
this helpful
Daniel did a great job, he made the whole process of securing my new flat extremely straight forward, efficient and stress free from start to finish. He was very professional and kept me fully informed at every stage, with regular updates. Really liked the on-line forms too, which saved a lot of time. Really pleased and happy with the service and can highly recommend both Daniel and Reliable Homes....
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Comment on agent fees
I guess they are about average
Was this helpful? Yes
Nov 25,2017
Minithumbup
Daniel Siebel
By: 'Ana Herrero'
Nov 25,2017
0 people found
this helpful
Daniel has been really helpful and nice. He has been attending my request and although there was a delay in the date for moving on, he has tried to do it as fast as possible....
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Comment on agent fees
Expensive
Was this helpful? Yes
Nov 16,2017
Minithumbup
Jakub Orna
Elena Orna
By: 'Antonia Bridge'
Nov 16,2017
0 people found
this helpful
Having dealt with many Estate and Letting Agents, i can safely say that Reliable Homes is an agency that i will happily use again and have already recommended them to friends and colleagues. Fantastic customer service and knowledge of properties. 100% Perfect....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2017
Minithumbup
luke Thomas
By: 'Yan'
Nov 11,2017
0 people found
this helpful
Would recommend, friendly agent to help with getting tenancy done. Very efficient service to get everything set up for the contract....
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Was this helpful? Yes
Nov 11,2017
Minithumbup
Daniel Siebel
By: 'Dilara Kus'
Nov 11,2017
0 people found
this helpful
Smart, presentable, helpful, you name it!, I have never come across a helpful representative and thought he was the owner of the business as that's they way Daniel made me feel about the whole process, checkup and paper works. I'm sure the manager/owner is aware of how Daniel works and he has made me feel so glad to come across reliable homes, I will be promoting this company for all family and friends. thank you for everything daniel!! you deserve appraisal...
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Comment on agent fees
agent fees is yes high, but denial explained everything and made sure i am aware of all costs. The fee's are only an issue when tenants are not given full information and daniel explained everything so i knew there was no hidden cost. thank you so much!
Was this helpful? Yes
Nov 06,2017
Minithumbup
Daniel Siebel
By: 'JMG'
Nov 06,2017
0 people found
this helpful
Daniel was very professional and helpful in helping me find a suitable flat. He made sure that I had all the information I needed and continued to keep in touch during the referencing and move in period to ensure there were no issues in the process....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Nov 06,2017
Minithumbup
Elena Orna
By: 'Marco'
Nov 06,2017
0 people found
this helpful
The service provided by Reliable Homes is amazing so far. Communications are quick and really professional, so if you an issue or a question about your flat they will be ready to sort it out....
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Was this helpful? Yes
Oct 27,2017
Minithumbup
Vishal Pattni
luke Thomas
By: 'Tony Immordino'
Oct 27,2017
0 people found
this helpful
The agents of reliable homes were lovely and efficient, they helped us to do the right things in the right time. They managed us in a professional and comfortable way. Also, the propriety is the best I seen on 15 visits, you can trust them.. I recommend them....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2017
Minithumbup
Vishal Pattni
By: 'Manuela'
Oct 26,2017
0 people found
this helpful
Excellent service. Vishal provided two lodgers with a 10/10 match with our requirements. Self-motivated, we haven't had to chase him at all....
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 25,2017
Minithumbup
Daniel Siebel
By: 'Clare'
Oct 25,2017
0 people found
this helpful
Daniel was friendly, knowledgeable and presented us with all the facts and figures right from the start. He was also extremely patient with our particular situation and supportive where required....
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Comment on agent fees
The fees were standard compared to other agents
Was this helpful? Yes
Oct 25,2017
Minithumbup
Daniel Siebel
By: 'Julia Schroder'
Oct 25,2017
0 people found
this helpful
I have no hesitation to recommend Daniel! He did a great job in finding and securing us our flat. He was very helpful and happy to answer all of our questions throughout the whole process at any time. Unlike other agents in this industry, Daniel is absolutely honest and reliable and always kept us updated!...
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Was this helpful? Yes
Oct 25,2017
Minithumbup
luke Thomas
By: 'Kaloyan'
Oct 25,2017
0 people found
this helpful
The experience with Luke and Reliable Homes was enjoyable from the very begining. The agent is enthusiastic about his work and was very efficient in booking viewings for several places as my girlfriend and me needed to move ASAP. Luke has a good understanding of what his client might need at the moment and all of the places he proposed were great. We did not need much time to decide that we want to move on with one of the flats he showed us. As a couple that is experiencing moving in the UK fo...
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Comment on agent fees
The fees were good and fair.
Was this helpful? Yes
Aug 28,2017
Minithumbup
By: 'celeste'
Aug 28,2017
0 people found
this helpful
Fast, efficient and friendly, very knowledgeable team. They introduced us to a great space we're looking forward to calling home....
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Comment on agent fees
Fair on fees
Was this helpful? Yes
Aug 22,2017
Minithumbup
Daniel Siebel
By: 'Choi'
Aug 22,2017
0 people found
this helpful
Just found a studio to live in, and I have to say it's mostly thanks to Daniel. He was extremely helpful, professional, and available. Whenever I had problems or questions, he was always determined to take care of them. For instance, I moved in on Saturday and the keys didn't work; the concierge told me to wait until Monday. However, Daniel called in to check if everything was all right, which was a lifesaver. I personally thought his job was practically done the moment I moved in, but Daniel w...
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Comment on agent fees
The fees are a bit higher than what I heard was the norm- but I felt it was completely worth it, and I'm certain that most people would feel that way.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Jakub Orna
Jakub Orna
By: 'Miroslav'
Aug 15,2017
0 people found
this helpful
ReliableHomes with Jakub leading the company is the most professional real estate agency I had a chance to encounter. What is absolutely rare is how Jakub and his team try to help the actual tenant, listen to needs of them and advise with absolute honesty. You really can feel they care about you and they find the best solution that works for you. The whole process of getting an apartment with them was seamless, professional, they communicate, they follow-up, they go an extra mile and they genuin...
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Areas covered
  • N2
  • Islington
  • N3
  • Crouch End
  • N4
  • Muswell Hill
  • N6
  • N7
  • N11
  • N12
  • N13
  • N14
  • N15

ARLA TPOS DPS


Review statistics

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Agent Fees

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Last updated at 3:31 PM 04/05/2016 by allAgents

Complaints Procedure

We are committed to providing a highly professional service to all our clients and customers. In the unlikely event
that something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing to Reliable Homes, 37a Broadway Parade, London, N8 9DB,
including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it
within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it,
enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the managing director.
We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street
Salisbury
Wiltshire, SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 3:31 PM 04/05/2016 by allAgents
Jakub Orna Jakub Orna
Managing Director
45 reviews

About Jakub Highly motivated and energetic, very experienced property professional with an enormous drive to succeed in such a competitive industry and with a passion to provide all customers with an excellent se View full profile
Elena Orna Elena Orna
Director
22 reviews

About Elena Elena has first started in Lettings back in 2004 as a Short let serviced apartments booking assistant and quickly worked her way up to the top. She masters the legislative fields of the industry as we View full profile
Daniel Siebel Daniel Siebel
Lettings Negotiator/Consultant
35 reviews

About Daniel No description set View full profile
Vishal Pattni Vishal Pattni
Branch Manager
5 reviews

About Vishal Branch Manager View full profile
luke Thomas luke Thomas
Estate Agent
18 reviews

About luke No description set View full profile
Victoria Harvey Victoria Harvey
Senior Property Consultant
0 reviews

About Victoria Victoria's colleagues would describe her as a Senior Property professional who is always smiling, ambitious, positive, always on hand to assist and go out of her way to provide excellent customer ser View full profile
Marina Georgiou Marina Georgiou
Property Manager & PA to Directors
0 reviews

About Marina A bubbly, outgoing person with extensive knowledge of the industry and a real passion for property in general. View full profile
Monika Chovancova Monika Chovancova
Office Administrator/ Property Manager
0 reviews

About Monika Monika's colleagues would describe her as an extreme hard worker and a real go getter. No task is too hard and she won't give up until the job is done 100%. A real nice person to have in the team and View full profile

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