Redstones
1.6/5, 19 reviews
16% recommended
33% lettings valuation accuracy
31% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 33% 31% £400 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 3 11 0 0 0 0 0 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Great Letting Agent... Amazing Service!...”

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Dec 12,2019
Minithumbup
By: 'Osazuwa'
Dec 12,2019
0 people found
this helpful
I am writing to thank you very much for your prompt response to my query and to inform you that the Landlord took immediate action to fix the leak on the boiler. British Gas visited later that night to fix the boiler and everything is ...
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Was this helpful? Yes

“Bunch of crooks in suits, do not rent off the......”

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Dec 05,2019
Minithumbdown
By: 'Dan'
Dec 05,2019
0 people found
this helpful
Bunch of crooks in suits, do not rent off these thieves and con men they will RIP u off with your deposit, if u are foolish enough to rent off them video or photograph the property in detail or u will regret it....
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Was this helpful? Yes
By: Amanda Bird
Dec 05, 2019
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Can you please let us know which property you rented from us so we can look into this? ...

“Very helpful...”

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Mar 26,2019
Minithumbup
By: 'Miss'
Mar 26,2019
0 people found
this helpful
I have always found Katie Hammonds to be very friendly and helpful member of staff. If i have have a problem she gets onto it start away and lets me know what is going on....
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Comment on agent fees
good for the area
Was this helpful? Yes

“Mr...”

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Mar 01,2019
Minithumbdown
By: 'Matthew'
Mar 01,2019
0 people found
this helpful
worst company to deal with very unprofessional, they over promise and under deliver they take you money and then never hear again. poor customer service poor management style , staff are unfriendly and do not know what they are doing . the worst experience...
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Comment on agent fees
they take your money, dont conduct global credit checks as they said they would.
Was this helpful? Yes

“Poor Management of my rental property...”

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Feb 05,2019
Minithumbdown
By: 'ANON'
Feb 05,2019
2 people found
this helpful
I was absolutely disgusted in the way my property was managed by Redstones. My house was given to them to manage in pristine condition and is a new build house, different tenants had left it in an appalling state. I was extremely disappointed, to say ...
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Comment on agent fees
Very bad ..as property left in a sorry state.
Was this helpful? Yes
By: Anon
Feb 07, 2019
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Complain to Trading Standards and the Property ombudsman. The more of us that make them aware of this rogue agent the more likely something will be done. ...

“I am not a fan of letting agents and this ......”

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Oct 04,2017
Minithumbdown
By: 'Noirlequin'
Oct 04,2017
6 people found
this helpful
I am not a fan of letting agents and this company optimises why! When I moved in it hadn't been cleaned (We all know the previous tenant would of been charged for it). Dirty oven was on the inventory and as it turns out doesn't ...
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“4th MayRang this morning for a rental viewing. Staff rude, ......”

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May 04,2017
Minithumbdown
By: 'Raj'
May 04,2017
6 people found
this helpful
4th May Rang this morning for a rental viewing. Staff rude, bored, uninterested and wasted my time. You are letting your landlords down....
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Was this helpful? Yes

“I wish there was a '0' option for starExtremely ......”

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Aug 14,2016
Minithumbdown
By: 'Priya'
Aug 14,2016
6 people found
this helpful
I wish there was a '0' option for star Extremely unprofessional, extremely rude and no customer service. I viewed a property. Told me to fill application forms. Soon as they received all payments from me they didn't want to know me. I made phone ...
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What agent could do to change your mind?
BAD! Especially if they have taken your fees and then don't want to know you
Attached Filesnbsp;
Comment on agent fees
BAD! Especially if they have taken your fees and then don't want to know you
Was this helpful? Yes

“Unprofessional staff! Rude! Quick to take your rented property money ......”

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Aug 01,2016
Minithumbdown
By: 'N'
Aug 01,2016
4 people found
this helpful
Unprofessional staff! Rude! Quick to take your rented property money but not quick to hand over the keys! Save your time and energy and don't bother with these scam artist...
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Comment on agent fees
Bad
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“I viewed two rental properties on Friday. There were no ......”

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Apr 11,2016
Minithumbdown
By: 'Disgruntled'
Apr 11,2016
4 people found
this helpful
I viewed two rental properties on Friday. There were no instructions on how to get in to the gated development. When I eventually did I was ordered to move my car by the rather surly agent I was meeting. One property was tired and dated ...
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What agent could do to change your mind?
Fees were required upfront before they would ask the agent if a urine stained mattress could be replaced (offered at my own expense)
Attached Filesnbsp;
Comment on agent fees
Fees were required upfront before they would ask the agent if a urine stained mattress could be replaced (offered at my own expense)
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“I've used Redstone's for nearly 2 years now and have never ......”

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Feb 29,2016
Minithumbup
By: 'Graham'
Feb 29,2016
0 people found
this helpful
I've used Redstone's for nearly 2 years now and have never had any major issues. Whenever anything happens in the house (boiler last year) they are quick to deal with. The girls on the phones are really approachable and always contact my landlord if I have ...
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Comment on agent fees
Good
Was this helpful? Yes

“Redstones are a complete joke! Since moving into our property ......”

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Sep 26,2014
Minithumbdown
By: 'Kelly'
Sep 26,2014
4 people found
this helpful
Redstones are a complete joke! Since moving into our property my partner and I have had water problems. We contacted red stones and spoke to Rajj, she said she'd call back within a week. When we heard nothing I called again only to be folded ...
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Was this helpful? Yes
By: Sarah
Jul 07, 2015
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Redstones in walsall are an absolute joke aswell keeping apartments for friends!!! Saying tgey don't have the keys do I got my partner to ring straight back and they told him it had already been let!!!! Idiots ...

“The people who dealt with our house were unprofessional and ......”

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Aug 04,2014
Minithumbdown
By: 'd.m.k'
Aug 04,2014
2 people found
this helpful
The people who dealt with our house were unprofessional and had a lack of communication between each other. They are the worst i have used and provide poor tenants. Poor service stay away...
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Comment on agent fees
Very high for poor service.
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“I have lost count of the amount of problems with ......”

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Jun 30,2014
Minithumbdown
By: 'Rachel'
Jun 30,2014
3 people found
this helpful
I have lost count of the amount of problems with Redstones. From the start Lindsey from Redstones made an appointment with myself for the key hand over and did not even turn up! Then when I emailed Lindsey regarding leaking tap ect she said that ...
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What agent could do to change your mind?
Staff to stick to appointments and times! especially Lindsey!! Staff to call back when tenants have problems. Raj to get her facts right before emailing & demanding money. Neil to actually be a manager over his staff and sort serious problems out. Redstones seriously needs customer service lessons and to learn how to speak properly on the phone.
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“Redstones have been a terrible letting agent the property was ......”

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Sep 05,2013
Minithumbdown
By: 'Manjit'
Sep 05,2013
3 people found
this helpful
Redstones have been a terrible letting agent the property was let with me paying six months rent up front. Within two days I noticed the damp in all wardrobes and some external walls Redstones chose to do nothing. I noticed that the property did not ...
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What agent could do to change your mind?
see above and there is more
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“When I arrived to move in on the fixed date, ......”

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Jul 25,2013
Minithumbdown
By: 'UnhappyDisappointingTenant'
Jul 25,2013
4 people found
this helpful
When I arrived to move in on the fixed date, the tenant was still at the house and I was handed over the keys at 11 PM :( The house was left in a messy state and even after 3 week of continuous requests to landlord/letting agent, ...
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“Poor service - not returning calls - not helping with ......”

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Apr 07,2013
Minithumbdown
By: 'Unimpressed'
Apr 07,2013
2 people found
this helpful
Poor service - not returning calls - not helping with the purchase - I had to keep chasing - sale fell through on property because redstones failed to inform me the property has a dangerous building with no building planning approval or building regulations permissions. ...
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What agent could do to change your mind?
Improve staff training to provide a better service Answer telephone after 2 or 3 rings Provide an estate agent service (to secure a sale) Get a better mortgage broker who isn't intimidating. Use correct information about property to avoid issues with sale.
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“Terrible agent with bad service, poor organization and terrible personal ......”

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Jul 24,2012
Minithumbdown
By: 'VeryGrumpy'
Jul 24,2012
2 people found
this helpful
Terrible agent with bad service, poor organization and terrible personal skills. Took over a month from paying the deposit to moving into the house as the paper work was not ready on their end. When we finally arranged a moving in date it was delayed ...
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What agent could do to change your mind?
Respond to my complaint in a timely manner. Not being so rude. Be contactable via phone.
Attached Filesnbsp;
Was this helpful? Yes
By: Me
Feb 21, 2013
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Hi I am having problems with redstones too were you successful with the ombudsman? ...

“Very poor service when it comes to maintenance, owner is ......”

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Apr 21,2011
Minithumbdown
By: 'rich'
Apr 21,2011
3 people found
this helpful
Very poor service when it comes to maintenance, owner is only interested when it comes to getting his money. I had a window that took a year to fix, it was locked therefore a health and safety risk if ever there was a fire. I ...
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By: Redstones
Aug 20, 2011
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i agree the maintenance jobs took a long time to fix, but you have to understand, all works required need to be authorised by the Landlord. Any charges are set out from day one , we dont have any hidden charges or costs. We do our upmost to keep landlords and tenants happy but in the industry you cannot please everyone, but we do try.. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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