Properties Glasgow - Infiniti Properties
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    Alastair Macdonald
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    R Campbell
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103 West Regent Street
City Centre,Glasgow
Glasgow City
G2 2DQ
0141 332 9041

 
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Mar 21,2017
Minithumbdown
By:
Mar 21,2017
1 people found
this helpful
In my experience this company falls very far short of any kind of acceptable professional standard. Their written communication is appalling, and appears designed to be unclear, and they do very little for the fees. I had a leak - clearly coming from the flat above, which they also manage - which took over 6 weeks to fix, during which we had water running down the bedroom walls. Recently they informed us that they've failed to collect fees from other flats in the block, and that we're liable ...
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Comment on agent fees
Very high, particularly for t awful service - £200 monthly for a two-bed flat in a modern block.
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Jan 13,2017
Minithumbdown
By:
Jan 13,2017
6 people found
this helpful
Inept, lazy, uncommunicative, & absent are 4 words that spring to mind when I think about this company. They managed a development in Edinburgh (from Glasgow) where I own a flat for just over 10 years and all of us owners have just terminated their contract. They sit back in Glasgow collecting fees with absolutely no attempt over the years to proactively contact owners to arrange meetings (never mind them even inspecting the developments once in a while!). On more than one occasion I have...
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Comment on agent fees
Extremely bad value for money!
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Jan 13,2017
Minithumbdown
By:
Jan 13,2017
2 people found
this helpful
Incompetent and company are verging on * behaviour. I have instructed a lawyer to review charges they have levied as a factor and work they have claimed has been done that blatantly hasn't or is nothing like they have charged for. DO NOT consider this company to act as factors for your building. When you do pay for work in advance (eg roof repairs) they will hold onto it for at least 6 months before anything happens. When it is done the job completed bears no resemblance to the quote the...
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Comment on agent fees
Atrocious
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Jun 22,2016
Minithumbdown
By:
Jun 22,2016
2 people found
this helpful
Unreliable. Water pouring into flat for months before even temporary roof repair done. Not responding to communication, unable to take calls, not returning calls. Misleading information given regarding surveys - was told a survey for a new roof had been done and they are awaiting report, but in fact over a month later I have been informed the survey has not yet been done....
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What agent could do to change your mind?
Seem happy to ignore problems and repairs required, but are very quick to send out their invoices. They charge extra fees for having to deal with problems/repairs; in my opinion, dealing with these problems is part of their job, for which they are already paid.
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Comment on agent fees
Seem happy to ignore problems and repairs required, but are very quick to send out their invoices. They charge extra fees for having to deal with problems/repairs; in my opinion, dealing with these problems is part of their job, for which they are already paid.
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Jan 19,2015
Minithumbdown
By:
Jan 19,2015
4 people found
this helpful
Generally the issue is mainly due to the way she speaks to people. I have had 2 other people complain about her condescending tone & abruptness when you try to resolve an issue with her. It is almost as if She is constantly having a bad day & takes it out on certain people or she genuinely has a problem with foreigners. She needs to treat me like a customer because ultimately my rent pays her salary. She is a rude individual who should work with bricks not people. This is a problem that...
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What agent could do to change your mind?
Just be polite.
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Dec 10,2014
Minithumbdown
R Campbell
By:
Dec 10,2014
3 people found
this helpful
Unexpected fees, long waits for repairs, inability to contact when required, vague responses to specific questions. Everyone I speak to in our property has lost faith in the ability of Redpath Bruce to factor our property and we all question that they are working in our best interests and not their own....
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Oct 21,2014
Minithumbdown
Alastair Macdonald
By:
Oct 21,2014
2 people found
this helpful
Where to start? Failure to respond to communication, failure to arrange essential works despite constant badgering from tenants and owners. Eventually owners arrange and pay for works themselves and still get charged for "a service" No maintenance or inspection visits. They are sending bills for doing absolutely nothing other than have there name down as the property factor. Sickening behaviour....
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What agent could do to change your mind?
Our named contact could be fired or moved to another department for retraining and a competent member of staff could take over.
Attached Files
Comment on agent fees
Fees should be relative to service provided. We are getting NO service so why are we being billed for fees.
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Alastair Macdonald - upload your photo Alastair Macdonald
1 reviews

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R Campbell - upload your photo R Campbell
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