Red Rentals Limited
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We are a letting agency and Property Management Company based in South East London covering London and the surrounding areas. The rental market has seen substantial growth over the years, creating a high demand for rental properties all over the country. Whilst embracing the principles of quality and customer care, ... show more We are a letting agency and Property Management Company based in South East London covering London and the surrounding areas.


The rental market has seen substantial growth over the years, creating a high demand for rental properties all over the country.


Whilst embracing the principles of quality and customer care, we have total freedom to adapt the services we provide to meet the exact needs of our clients. Whatever your requirements we have a full list of services to cater to your needs, whether that be Assisted viewings or Full management of your property we are dedicated to taking you on an excellent client journey at Red Rentals.


We are very well placed to provide the most efficient service possible which will naturally include the expertise to deal with the increasingly strict legislation that governs the industry as a whole.


We look forward to hearing from you.

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Areas covered
  • se6
  • Lewisham
  • se13
  • Southwark
  • se14
  • Tower hamlets
  • se9
  • se3
  • se12
  • se4
  • se23
  • se26
  • se19
Address

Lee Church Street
Lewisham,London
Greater London
SE13 5SF
02037129535

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TDS Property Redress Scheme
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Latest Properties

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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to provide a first class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has been your contact and explain that you are dissatisfied with an aspect of the service you have received.

If you still remain unhappy with the way your complaint has been dealt with then you should set out your complaint in writing by email to:

Red Rentals Limited
complaints@redrentals.co.uk

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
• An outline of your complaint explaining why you feel that we have fallen short of our first class service
• What you would like us to do to resolve it
• Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:

o Names of Advisors you have spoken to in connection with the complaint
o The Branch Name in connection with the complaint
o Time(s) and Date(s) of the incidence(s)
o Telephone number(s) and or Address(es) you have used to contact us o Any written correspondence in connection with your complaint
o Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly.

The timescales for dealing with a complaint are as follows:

• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.


We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint. In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• Made an official complaint to us, in writing;
• You have waited 8 weeks for your complaint to have been resolved by the Member in writing;
• It is still within 12 months from the our last communication with you regarding this complaint

The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response. The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.

In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form. The Property Redress Scheme contact details are as follows:

Website: www.theprs.co.uk

By Email: info@theprs.co.uk

By post at:

The Property Redress Scheme
Premiere House 1st Floor
Elstree Way Borehamwood Hertfordshire WD6 1JH
Last updated at 9:11 AM 27/02/2019 by Nichaela Da Silva

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