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    Suzanne Dunne
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Dec 11,2017
Minithumbdown
By: 'Susan'
Dec 11,2017
0 people found
this helpful
Dreadful company! warning do not go with this company! I was a Tenant and given section21 as Landlord sold the property between the Landlord and Agents they allowed me an early exit but due to being ill I could no longer leave so waited for the next available property to rent (Never Happened do to demands) I had to take action and asked the agents if I could leave early as I am a mum of two young boys, the stress and anxiety it caused for me to find a home was very slim, so my dad asked me to go...
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Aug 03,2017
Minithumbdown
By: 'Not great if you are selling'
Aug 03,2017
3 people found
this helpful
Not selling with them I am a prospective cash buyer. Saw a property I wanted to see in Hawarden but impossible to get a viewing, answered every question possible to view but still refused as no evidence that I had sold a property or had the cash. Not sure the vendor would be happy!...
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By: Jonathan Reade - Managing Director
Nov 16, 2017
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Hello Thank you for expressing your concerns. I am always looking for ways to improve the service Reades provides and am therefore grateful for any feedback people take the time to provide. I am sure the Negotiator you spoke with didn't intend to offend or inconvenience you and can only apologise if you feel they have. Please allow me to offer an insight into why we ask prospective purchasers the questions we do, before arranging a viewing. Prior to carrying out a viewing, the vendor wi ...
Aug 16,2016
Minithumbdown
Suzanne Dunne
By: 'Amy'
Aug 16,2016
0 people found
this helpful
As a tenant their letters/actions can be very intimidating. I had problems with my heating which took months to resolve as they continued to send cowboys to look at the boiler. After leaving the property in spotless condition & making lots of improvements, they tried to charge me nearly 80 for gardening & cleaning services (they also did this to the previous tenant!). After more chasing and battling, causing me unnecessary stress & anxiety, I eventually received my deposit in full 4 ...
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What agent could do to change your mind?
Shockingly over priced compared to other agents
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Shockingly over priced compared to other agents
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Sep 17,2013
Minithumbdown
By: 'hskerst'
Sep 17,2013
6 people found
this helpful
We are from New Zealand and spent a year in the UK on a Teacher Exchange. We need to thank Reades Residential for giving us an experience of what it is to be treated as low class in the UK. We rented our own house in NZ and approached out tenancy in the UK with an open and positive attitude. We had no idea how the smallest things worked in the UK and it wasn\'t long before Reades labeled us as needy. They literary told us as much. Rather than help us to set up and explain how things worked they ...
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What agent could do to change your mind?
Coming from overseas. They made no allowance to meet us at the house (1 mile away) even though they new we had a family with small children and had come from a 6 hour flight. At no point did they contact us to see if everything was OK, ie appliances etc work differently in the UK. They should be more proactive is getting bonds sorted especially given the immaculate way we left the house. No issues, we were to get it all back. Then why did it take 8 weeks for Reades to make it happen. It was a lot of money and needed. Its just shocking. They should learn to take responsibility for there actions. Sent me the rudest letter and just went cold when I made an appointment to talk about it. They are operating in the old class structure. Time to change.
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Last updated at 11:43 AM 16/11/2017 by allAgents

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Last updated at 11:43 AM 16/11/2017 by allAgents

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