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Reades



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Properties to Rent

“Poor customer service not recommended...”

Feb 19,2019
Minithumbdown
By: 'N Melville'
Feb 19,2019
0 people found
this helpful
This will be my first and last time using Reades estate agents. I appreciate we can not determine who chooses to use which estate agents to rent out properties. Renting as a tenant, I would not recommend using this company. And if you are a ...
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By: Jonathan Reade
Mar 03, 2019
View all comments (2)
Dear Nichola Having now reviewed your claims, I am satisfied Reades acted appropriately during your tenancy and in dealing with the refund of your deposit after your tenancy finished. I am aware that you left your review after being informed that the landlord was looking to make a deduction from your deposit and that prior to this you had expressed no concerns with the service you had received from Reades. As for communications, I can see from our logs that we had great difficulty con ...

“Awful...”

Dec 04,2018
Minithumbdown
By: 'T Roberts'
Dec 04,2018
0 people found
this helpful
I never leave negative reviews but Reades have let me down on a number of occasions! Called to book a viewing on a property (I am a cash buyer) on a Thursday, not heard anything and now found out an offer was accepted today (Monday!) ...
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Comment on agent fees
Higher compared to competitors that do their job competently!
Was this helpful? Yes
By: Jonathan Reade
Mar 03, 2019
View all comments (2)
Dear Nichola Having now reviewed your claims, I am satisfied Reades acted appropriately during your tenancy and in dealing with the refund of your deposit after your tenancy finished. I am aware that you left your review after being informed that the landlord was looking to make a deduction from your deposit and that prior to this you had expressed no concerns with the service you had received from Reades. As for communications, I can see from our logs that we had great difficulty conta ...

“Dreadful company! warning do not go with this company! I ......”

Dec 11,2017
Minithumbdown
By: 'Susan'
Dec 11,2017
1 people found
this helpful
Dreadful company! warning do not go with this company! I was a Tenant and given section21 as Landlord sold the property between the Landlord and Agents they allowed me an early exit but due to being ill I could no longer leave so waited for ...
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Was this helpful? Yes
By: Jonathan Reade - Managing Director
Dec 15, 2017
View all comments (1)
Hello Susan Thank you for raising your concerns. We really want to help, but as a professional agency, we are unable to discuss either yours or your landlord's affairs in a public forum. Our Property Management Team is best placed to help you and will be happy to meet in person at our head office in Hawarden to discuss things further. Alternatively, you can call them on 01244560747 or send an email to property@reades.co.uk. If you choose to get in touch via email, please include you ...

“Not selling with them I am a prospective cash buyer. ......”

Aug 03,2017
Minithumbdown
By: 'Not great if you are selling'
Aug 03,2017
5 people found
this helpful
Not selling with them I am a prospective cash buyer. Saw a property I wanted to see in Hawarden but impossible to get a viewing, answered every question possible to view but still refused as no evidence that I had sold a property or had ...
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Was this helpful? Yes
By: Jonathan Reade - Managing Director
Nov 16, 2017
View all comments (1)
Hello Thank you for expressing your concerns. I am always looking for ways to improve the service Reades provides and am therefore grateful for any feedback people take the time to provide. I am sure the Negotiator you spoke with didn't intend to offend or inconvenience you and can only apologise if you feel they have. Please allow me to offer an insight into why we ask prospective purchasers the questions we do, before arranging a viewing. Prior to carrying out a viewing, the vendor wi ...

“As a tenant their letters/actions can be very intimidating. ......”

Aug 16,2016
Minithumbdown
By: 'Amy'
Aug 16,2016
0 people found
this helpful
As a tenant their letters/actions can be very intimidating. I had problems with my heating which took months to resolve as they continued to send cowboys to look at the boiler. After leaving the property in spotless condition & making lots of improvements, they tried ...
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What agent could do to change your mind?
Shockingly over priced compared to other agents
Attached Files
Comment on agent fees
Shockingly over priced compared to other agents
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“We are from New Zealand and spent a year in ......”

Sep 17,2013
Minithumbdown
By: 'hskerst'
Sep 17,2013
6 people found
this helpful
We are from New Zealand and spent a year in the UK on a Teacher Exchange. We need to thank Reades Residential for giving us an experience of what it is to be treated as low class in the UK. We rented our own house ...
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What agent could do to change your mind?
Coming from overseas. They made no allowance to meet us at the house (1 mile away) even though they new we had a family with small children and had come from a 6 hour flight. At no point did they contact us to see if everything was OK, ie appliances etc work differently in the UK. They should be more proactive is getting bonds sorted especially given the immaculate way we left the house. No issues, we were to get it all back. Then why did it take 8 weeks for Reades to make it happen. It was a lot of money and needed. Its just shocking. They should learn to take responsibility for there actions. Sent me the rudest letter and just went cold when I made an appointment to talk about it. They are operating in the old class structure. Time to change.
Attached Files
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Last updated at 11:43 AM 16/11/2017 by allAgents

Awards won by Reades

Individual Branch Awards


Hawarden
Reades House, 3-5 The Highway, Hawarden CH5 3DG
(6)
Mold
8 Chester Street, Mold CH7 1EG
(0)


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