• Emma Wallington
    Emma Wallington
  • Ryan Gruzinski
    Ryan Gruzinski
  • Mark Harris
    Mark Harris
  • Michael O'Brien
    Michael O'Brien
  • Tony Matthews
    Tony Matthews
  • Jade McKenzie
    Jade McKenzie
  • Daniel Leverton
    Daniel Leverton
  • Robyn Fox
    Robyn Fox
  • Lauren Taylor
    Lauren Taylor
  • Francesca Harris
    Francesca Harris
  • Tommy O'Brien
    Tommy O'Brien
  • Amy Kennett
    Amy Kennett
  • Michelle Salmon
    Michelle Salmon
  • claim your profile
    Mark Harris
We have fully referenced tenants waiting to move into available properties.
Sep 19,2016
Minithumbup
By:
Sep 19,2016
Featured Review
0 people found
this helpful
Following the initial visit made by Tony Mathews, his enthusiasm and professionalism to sell our property gave us confidence that a quick and good price could be obtained for our property. Within a day or so we had three offers on the property. We accepted the highest Offer. This was then followed up with regular calls and Information by Tommy O'Brien. The whole operation ran Very smoothly with the appropriate letters sent to all parties on our behalf....
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Comment on agent fees
The fees were very good
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
Featured Review
0 people found
this helpful
Ramsey Moore staff, especially tony Matthews and mark Harris made the sale of my house smooth, quick and hassle free. They answered all my questions, by email, text and phone and was always more than willing to help)even with form filling). I will definitely recommend Ramsey Moore to anyone I know looking to move....
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Comment on agent fees
Fees good
Was this helpful? Yes
By: Michelle
Sep 15, 2016
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Thanks for your kind words and we wish you all the best in the future!....
Aug 11,2016
Minithumbup
By:
Aug 11,2016
Featured Review
0 people found
this helpful
I have had a pleasant and great service from Tony and the team. With any questions or general feedback he had been on top. I hope to do further business with them in the future...
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Comment on agent fees
The fees are similar to all other agents
Was this helpful? Yes
By: Michelle
Aug 23, 2016
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Thanks for your kind words and we wish you all the best in the future!............
Jul 15,2016
Minithumbup
By:
Jul 15,2016
Featured Review
0 people found
this helpful
. Is very good agent,I recommend is very seriously,worked very quickly,we are very satisfied,is very good agency.Thank you Ramsey Moore....
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By: Michelle
Jul 20, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!........
Jul 11,2016
Minithumbup
By:
Jul 11,2016
Featured Review
0 people found
this helpful
Good overall experience.We were first time buyers and the Ramsey Moore team was very helpful.Thank you very much....
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By: Michelle
Jul 20, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!........
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
A big thank you to the Ramsey Moore team for their tireless effort in selling our house recently. Tony carried out our valuation and it was breath of fresh air to not be given the typical sales patter and over valuation just to try to win our business. He was professional throughout, had great market knowledge but most importantly, he was direct and honest. A usually uber stressful process was definitely made easier thanks to Tony and the teams responsiveness, answering any questions I had pro...
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Comment on agent fees
Very competitive and well worth it for the service received
Was this helpful? Yes
By: Michelle
Jul 08, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Jul 05,2016
Minithumbdown
By:
Jul 05,2016
0 people found
this helpful
Really good help from them ! As us were first time buyers ! Everybody from Ramsey more has give us some help ! Many thanks !! Profesional and really helpful !...
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Was this helpful? Yes
By: Michelle
Jul 05, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Although I did not meet Tony, Michelle or Amy face to face they provided an excellent service. At the outset Tony left me with confidence that I would achieve the market value and higher for the sale of my property. On a few occasions I had to chase for updates on progress but on the whole both Michelle and Amy were efficient and productive. Thank you all very much,...
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Comment on agent fees
Fees seemed reasonable
Was this helpful? Yes
By: Michelle
Jul 05, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
Emma is someone i would not hesitate to refer to family or friends. I have had the pleasure of dealing with Emma when looking for my most recent flat. The whole process was smooth from start to finish and it has been genuinely enjoyable working with Ramsey Moore....
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Comment on agent fees
Agent fees were presented from the start and no hidden charges.
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
Robyn was fantastic and ensured that the process was as stress-free as possible. At the viewing, she was friendly, helpful, and didn't pressure anyone, and after the viewing was quick to respond to messages. I would highly recommend both Robyn and Ramsey Moore, and send sincere thanks for a great service....
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May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
I would highly recommend Tony Matthews who did everything he could to help me in such a stressful time. He was always just a phone call away offering advice and reassurance when most needed....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mark Harris
May 26, 2016
View all comments (1)
Thank you for entrusting us to sell your home Lesley. Wishing you the very best for the future from all at Ramsey Moore.....
May 25,2016
Minithumbup
By:
May 25,2016
0 people found
this helpful
the service was good from the beginning and they kept in touch with me all the way through the process. also a friendly bunch. i would definitely use them again....
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Comment on agent fees
the fees aren't cheap but i got the price i wanted for my property which covered my fees and the service was good too.
Was this helpful? Yes
By: Michelle
May 26, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
May 08,2016
Minithumbup
By:
May 08,2016
0 people found
this helpful
Top class service and guidance on approaching the market and how to find the best buyer. kept me informed of progress and involved in the selection of a buyer from the offers received. A good job well done by Tony and the team...
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Comment on agent fees
very reasonable and simple structure
Was this helpful? Yes
By: Michelle
May 26, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
Buying our house was the most stressful experience of my life, but this was greatly eased by the really helpful and friendly team at Ramsey Moore. I wasn't a big fan of the open house viewings as it felt a bit rushed because there was such a queue of people. But from the time that we made our offer, I found the agency to be really quick and efficient. There was always someone in the office who could answer my questions and they really made me feel at ease with the process. A few weeks into our p...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
Very efficient member of the staff at Ramsey Moore, just like the tin, he does what he says and follows it up. Will recommend him and others to anyone looking for an efficient Estate agent....
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Comment on agent fees
good
Was this helpful? Yes
Apr 12,2016
Minithumbup
By:
Apr 12,2016
0 people found
this helpful
We have bought and sold several houses in the Dagenham area with different agents each time. Ramsey Moore is the only agent we have used that we would go back to. They worked quickly to put my property on the market and were in direct contact with my solicitor and the buyer's solicitor to keep things moving once we had accepted an offer....
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Comment on agent fees
Agents fees are always painful because they are the biggest expense when selling a property. The Ramsey Moore fees were completely reasonable though and because they worked from start to finish to keep the sale on track, I didn't mind paying the fee.
Was this helpful? Yes
By: Tommy
Apr 15, 2016
View all comments (2)
Thank you for your kind words. I hope all is well.....
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
I am very glad for choosing Ramsey Moore (Barking) for the sale of my property. Both Ryan and Robyn were very professional and overall the services I received from them could be rated as excellent. Ryan was very accurate in property valuation and forward-thinking when advising on potential buyers. Robyn was providing day-to-day support of the deal with the great attention to details, giving friendly well-mannered services, effectively resolving any problems, always being in touch with me when ne...
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Comment on agent fees
The Agent's fee was reasonably good.
Was this helpful? Yes
By: Michelle
Apr 15, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Fantastic service throughout. The sale progressed very smoothly and I was given regular updates. I would definitely recommend Ramsey Moore....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
1 people found
this helpful
It was refreshing to deal with such a professional agent, a no nonsense approach and Mark kept me informed on every part of the transaction. Thank You...
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Mar 23,2016
Minithumbup
By:
Mar 23,2016
0 people found
this helpful
Lauren has been very helpful and in constant communication with me throughout the entire process, I really appreciated that she tried her best to make things more convenient for me and assisted me in completing the entire tenancy! Thank you Lauren :)...
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Mar 22,2016
Minithumbup
By:
Mar 22,2016
0 people found
this helpful
Everything has been handled very smoothly and correspondence has been prompt. All dealings with the team at Ramsey Moore have been professional and cordial. The whole sale process from the initial issue of instructions to completion has taken less than 12 weeks...
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Comment on agent fees
acceptable no issues with the fee
Was this helpful? Yes
By: Michelle
Mar 22, 2016
View all comments (1)
Thanks for your kind words Phil and we wish you all the best in the future!....
Mar 19,2016
Minithumbup
By:
Mar 19,2016
0 people found
this helpful
Great people and very enjoyable service. We have been dealing with Lauren mainly she was great. Thank you. Maggie&Eric...
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Comment on agent fees
Ok
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
After reviewing several letting agents in the Barking area I'm very happy to have chosen Ramsey Moore and feel I made the right choice. Great service, most importantly finding a suitable tenant incredibly quickly and offered help with many other aspects of the process. Thank you Lauren and Ryan....
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Comment on agent fees
good
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
I have used Ramsey Moore to buy and sell properties within Dagenham and Chadwell Heath a few times over the last few years and have always found them to be extremely professional, friendly and efficient. Tony's knowledge and experience of the local property market has been a great help and Amy has been invaluable at dealing with often difficult conveyancers and steering the process through to completion....
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Comment on agent fees
very competitive fees.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
I bought 4 properties 8 years ago with the help of Ramseymoore. Amy is just amazing she is very efficient.l have been diagnosed with cancer recently. The sale took longer than l expected and cost me a lot of money. Thank you all Ramseymoore team for your support. YM...
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Comment on agent fees
Fees are excellent.
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
I would recommend Ramsey Moore because they treated me with respect and great kindness, they were very professional but care about their clients well done and thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
Excellent service. Very efficient, professional and swift on getting things done. Kept me updated every step of the way and we're excellent when following up on things....
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Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
we were very satisfied with the excellent service we received from Ramsey Moore We want to say a special thanks to Amy Vorley for her excellent dedication to us by keeping us informed and updated of all that was going on throughout our sale of our property Not forgetting Daniel Leverton whom also helped us immensely Anyone looking to sell or buy a property Ramsey Moore Dagenham are a fantastic Team Once again thank you Rosa and Gennaro...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 11,2016
Minithumbup
By:
Feb 11,2016
0 people found
this helpful
Amy has been extremely helpful and I feel she went above and beyond to help keep me informed about selling my property she's friendly and very approachable. Tony has also been great and helped in all the right ways to selling my house Would recommend them both to anyone...
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Comment on agent fees
Fees are very fair
Was this helpful? Yes
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
Michael and Amy went above and beyond to help us first time home buyers. Throughout the whole process they were extremely professional,responsive and navigated us through every step....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
I'm not going to point out any single member of staff as i have had excellent service from everyone. First met Mark who sold himself and did every thing he promised with great efficiency, it was handed over to the staff who acted brilliantly, leading myself and my brother all the way, advising and helping us and some times beyond the call of duty resulting in a stress free sale of my mothers old house. We both expected lots of problems and we are amazed how easy you all made Thank you all and lo...
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Comment on agent fees
Very good , worth every penny
Was this helpful? Yes
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
Highly professional approach toward dealing with clients. She is helpfull and available all the time.She solve issues in minutes as for letting management or selling is concerned....
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Comment on agent fees
Agent fees are very reasonable and good value for money
Was this helpful? Yes
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
this helpful
Tony Matthews was absolutely brilliant. He went above and beyond what I expected ensuring that I sold my house and got the one I wanted. He was friendly, helpful, and professional. Amy also dealth with my sale and again, she was fantastic. Very helpful and friendly. I spoke to/dealt with several other members of staff also, Michelle, Lee, Dave? (sorry if I have missed some) each and everyone showed me the same courtesy, were friendly, helpful and never made me feel that I was bothering them. ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
this helpful
All staff have been great in helping us with the sale of our house, all very helpful and there for us when we have needed help with any paperwork and are always on the phone with information,lovely friendly people to have help with our move thank you very much....
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Comment on agent fees
Fees are reasonable competitive price
Was this helpful? Yes
Jan 07,2016
Minithumbup
By:
Jan 07,2016
0 people found
this helpful
Lauren was really helpful during all our renting process keeping us updated all the time. We were really satisfied and even now that we moved we still receive guidance on how to work everything out....
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Last updated at 9:58 AM 15/02/2016 by allAgents

Complaints Procedure

Ramsey Moore Complaints Procedure



nformation for Customers



As we are a member of the The Property Ombudsman (TPOS) we aim to provide the highest level of customer service to all customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. Ramsey Moore is owned and run by the Directors, Michael O'Brien and Mark Harris. We therefore ask which ensures that all complaints are dealt with promptly.

Firstly - Talk to us


We pride ourselves on ensuring our clients are happy at every stage of their transaction and should you wish to discuss any aspect of our service that you are dissatisfied with all our staff are here to listen and would work tirelessly to resolve your issues.



Formal Complaint to Directors


Should your concerns not be suitably addressed by a member of staff and you remain dissatisfied, then you must further your complaint, to the Directors of the business, either Mark Harris or Michael O'Brien. Once received, we will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.



The Property Ombudsman


After you have received a response from the Directors, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this can be found by sourcing The Property Ombudsman) Consumer Guide, or online at http://www.tpos.co.uk. Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.

Last updated at 9:58 AM 15/02/2016 by allAgents

Firm rankings



Barking
4 Clockhouse Parade, Barking IG11 8EY
(32)
Dagenham
294 Heathway, Dagenham RM10 8LU
(233)

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