• Emma Wallington
    Emma Wallington
  • Ryan Gruzinski
    Ryan Gruzinski
  • Mark Harris
    Mark Harris
  • Michael O'Brien
    Michael O'Brien
  • Tony Matthews
    Tony Matthews
  • claim your profile
    Robyn Fox
  • Jade McKenzie
    Jade McKenzie
  • Daniel Leverton
    Daniel Leverton
  • Robyn Fox
    Robyn Fox
  • Lauren Taylor
    Lauren Taylor
  • Francesca Harris
    Francesca Harris
  • Tommy O'Brien
    Tommy O'Brien
  • Amy Kennett
    Amy Kennett
  • Michelle Salmon
    Michelle Salmon
  • claim your profile
    Mark Harris
  • Ryan Williams
    Ryan Williams
  • Reda Giniotyte
    Reda Giniotyte
We have fully referenced tenants waiting to move into available properties.
Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
0 people found
this helpful
We have been dealing with this agent for around 5 years. We have total trust in them and can always rely on their professionalism and advice to ensure we obtain not only the highest quality tenants, but the required rental income. Once the tenants are living in the property. the maintenance team take over and once again keep us updated with everything that we need to be aware of. They have gone above and beyond the expected service for us in dealing with a poor quality utility provider on our b...
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Comment on agent fees
Whilst it would be great never to pay any agents fees, we have peace of mind that they are carrying out all the relevant checks and in the long run, the fee pays for itself eventually!!
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
this helpful
Used for buying and selling many times now and couldn't be more helpful. Fast, friendly and professional excatly what you want when dealing with an already stressful situation like buying and selling property! Thanks again to all the staff that helped make this transaction smooth and stress free...
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Comment on agent fees
Good
Was this helpful? Yes
By: Michelle
Nov 30, 2016
View all comments (2)
Thanks for your kind words and we wish you all the best in the future!........
Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
0 people found
this helpful
I am really happy with the level of service received by the branch, especially the speed of responding to queries and the general communication between parties. Daniel was extremely helpful with providing me with suitable property details over the course of months and showed great understanding and patience of my requirements. Thank you to Mark also in helping to close the final deal....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Michelle
Nov 29, 2016
View all comments (1)
Thank you for your kind words and we wish you all the best in the future!................
Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
I am really glad that I have chosen Ramsey Moore. I recommend this Agency. Really nice to be in touch with Lauren and I do appreciate that she was looking after us all the time. Very good costumer expericence....
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Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
Featured Review
0 people found
this helpful
Very helpful and professional service. For a first time buyer I believe Daniel bent over backwards to help make the process as quick and easy as possible. Will be looking forward to approach Daniel directly to help with the next step up the ladder. Highly recommended professional !...
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Comment on agent fees
From a buyers point of view, No Fees
Was this helpful? Yes
By: michelle
Nov 17, 2016
View all comments (1)
Thank you for your kind words and we wish you all the best in the future!............
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
All of our interactions with members of staff were fine. They are all friendly people, easy to talk to and kept us informed of our progress every step of the way....
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Comment on agent fees
we felt the agents fees were fairly reasonable.
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
I so grateful for the assistance you gave me to buy my property. I want to thank Tom profoundly for the effort he made in ensuring I got the property also his recommendation of the Solicitor I used . Thank you all for the effort you made on the 4th of November when contract was exchanged. I'm happy to be on the property ladder. Thank you all....
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Comment on agent fees
Moderately high
Was this helpful? Yes
By: Michelle
Nov 17, 2016
View all comments (1)
Thank you for your kind words and we wish you all the best in the future!............
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
I would highly recommend Ramsey Moore as the who,e process from start to finish was completely professional and any questions were replied to very promptly. Ramsey Moore were a pleasure to deal with and I would not hesitate to use again. Many thanks for all you hard work in selling our property...
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Comment on agent fees
Good
Was this helpful? Yes
By: Michelle
Nov 03, 2016
View all comments (1)
Thank you for your kind words and we wish you all the best in the future!........
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Keeping up to date, representing the information really understandable; very punctual person-kind and good professionalist! I would Recommend him to all my friends needed an agent....
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Comment on agent fees
Good
Was this helpful? Yes
By: Michelle
Nov 03, 2016
View all comments (1)
Thank you for your kind words, all the best for the future.....
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Great customer service, quick feedbacks and bespoke service. I will highly recommend Ramsey Moore for all your property needs; selling or buying...
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Comment on agent fees
Always willing to think out of the box -
Was this helpful? Yes
By: Michelle
Oct 27, 2016
View all comments (1)
Thank you for your kind words and letting us act on your behalf, if we can be of any further assistance to you in the future, please do not hesitate to contact us. Many thanks again....
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Very professional and very helpful from start to finish , felt confident with their ability and would be very happy to use Ramsey Moore again in the future. The whole team was very good and efficient with dealing with any problems, keeping us aware of the situation at all times....
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Comment on agent fees
Value for money for the work given.
Was this helpful? Yes
By: Michelle
Oct 26, 2016
View all comments (1)
Thank you for all your kind words and letting us sell your parents home. If we can be of any further assistance in the future, please do not hesitate to contact us. Many Thanks....
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Daniel was fantastic with us he did it all he was fantastic if we had any worries we just rang him and he explained it to us he was very good .Thank you...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Michelle
Oct 27, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....................
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Ramsey Moore is the best Estate Agency ever. Really good communication with staff being available by phone and email and updates received from the team. Quick replies to inquiries. Every stage was completed very fast and effectively. At any point I could ask them what was going on and they got back within the hour with the latest updates - well above and beyond what I expected so a big thank you to Mark, Tony and the team!...
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Was this helpful? Yes
By: michelle
Oct 13, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!................
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Robyn Fox has been charming, helpful, understanding and supportive throughout all stages of the sale and I'm grateful for her help....
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Comment on agent fees
very fair
Was this helpful? Yes
By: Michelle
Oct 06, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!............
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Following the initial visit made by Tony Mathews, his enthusiasm and professionalism to sell our property gave us confidence that a quick and good price could be obtained for our property. Within a day or so we had three offers on the property. We accepted the highest Offer. This was then followed up with regular calls and Information by Tommy O'Brien. The whole operation ran Very smoothly with the appropriate letters sent to all parties on our behalf....
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Comment on agent fees
The fees were very good
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Ramsey Moore staff, especially tony Matthews and mark Harris made the sale of my house smooth, quick and hassle free. They answered all my questions, by email, text and phone and was always more than willing to help)even with form filling). I will definitely recommend Ramsey Moore to anyone I know looking to move....
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Comment on agent fees
Fees good
Was this helpful? Yes
By: Michelle
Sep 15, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
I have had a pleasant and great service from Tony and the team. With any questions or general feedback he had been on top. I hope to do further business with them in the future...
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Comment on agent fees
The fees are similar to all other agents
Was this helpful? Yes
By: Michelle
Aug 23, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!............
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
. Is very good agent,I recommend is very seriously,worked very quickly,we are very satisfied,is very good agency.Thank you Ramsey Moore....
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Was this helpful? Yes
By: Michelle
Jul 20, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!........
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
Good overall experience.We were first time buyers and the Ramsey Moore team was very helpful.Thank you very much....
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Was this helpful? Yes
By: Michelle
Jul 20, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!........
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
A big thank you to the Ramsey Moore team for their tireless effort in selling our house recently. Tony carried out our valuation and it was breath of fresh air to not be given the typical sales patter and over valuation just to try to win our business. He was professional throughout, had great market knowledge but most importantly, he was direct and honest. A usually uber stressful process was definitely made easier thanks to Tony and the teams responsiveness, answering any questions I had pro...
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Comment on agent fees
Very competitive and well worth it for the service received
Was this helpful? Yes
By: Michelle
Jul 08, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Jul 05,2016
Minithumbdown
By:
Jul 05,2016
0 people found
this helpful
Really good help from them ! As us were first time buyers ! Everybody from Ramsey more has give us some help ! Many thanks !! Profesional and really helpful !...
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Was this helpful? Yes
By: Michelle
Jul 05, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Although I did not meet Tony, Michelle or Amy face to face they provided an excellent service. At the outset Tony left me with confidence that I would achieve the market value and higher for the sale of my property. On a few occasions I had to chase for updates on progress but on the whole both Michelle and Amy were efficient and productive. Thank you all very much,...
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Comment on agent fees
Fees seemed reasonable
Was this helpful? Yes
By: Michelle
Jul 05, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
Emma is someone i would not hesitate to refer to family or friends. I have had the pleasure of dealing with Emma when looking for my most recent flat. The whole process was smooth from start to finish and it has been genuinely enjoyable working with Ramsey Moore....
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Comment on agent fees
Agent fees were presented from the start and no hidden charges.
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
Robyn was fantastic and ensured that the process was as stress-free as possible. At the viewing, she was friendly, helpful, and didn't pressure anyone, and after the viewing was quick to respond to messages. I would highly recommend both Robyn and Ramsey Moore, and send sincere thanks for a great service....
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Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
I would highly recommend Tony Matthews who did everything he could to help me in such a stressful time. He was always just a phone call away offering advice and reassurance when most needed....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mark Harris
May 26, 2016
View all comments (1)
Thank you for entrusting us to sell your home Lesley. Wishing you the very best for the future from all at Ramsey Moore.....
May 25,2016
Minithumbup
By:
May 25,2016
0 people found
this helpful
the service was good from the beginning and they kept in touch with me all the way through the process. also a friendly bunch. i would definitely use them again....
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Comment on agent fees
the fees aren't cheap but i got the price i wanted for my property which covered my fees and the service was good too.
Was this helpful? Yes
By: Michelle
May 26, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
May 08,2016
Minithumbup
By:
May 08,2016
0 people found
this helpful
Top class service and guidance on approaching the market and how to find the best buyer. kept me informed of progress and involved in the selection of a buyer from the offers received. A good job well done by Tony and the team...
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Comment on agent fees
very reasonable and simple structure
Was this helpful? Yes
By: Michelle
May 26, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
Buying our house was the most stressful experience of my life, but this was greatly eased by the really helpful and friendly team at Ramsey Moore. I wasn't a big fan of the open house viewings as it felt a bit rushed because there was such a queue of people. But from the time that we made our offer, I found the agency to be really quick and efficient. There was always someone in the office who could answer my questions and they really made me feel at ease with the process. A few weeks into our p...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
Very efficient member of the staff at Ramsey Moore, just like the tin, he does what he says and follows it up. Will recommend him and others to anyone looking for an efficient Estate agent....
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Comment on agent fees
good
Was this helpful? Yes
Apr 12,2016
Minithumbup
By:
Apr 12,2016
0 people found
this helpful
We have bought and sold several houses in the Dagenham area with different agents each time. Ramsey Moore is the only agent we have used that we would go back to. They worked quickly to put my property on the market and were in direct contact with my solicitor and the buyer's solicitor to keep things moving once we had accepted an offer....
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Comment on agent fees
Agents fees are always painful because they are the biggest expense when selling a property. The Ramsey Moore fees were completely reasonable though and because they worked from start to finish to keep the sale on track, I didn't mind paying the fee.
Was this helpful? Yes
By: Tommy
Apr 15, 2016
View all comments (2)
Thank you for your kind words. I hope all is well.....
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
I am very glad for choosing Ramsey Moore (Barking) for the sale of my property. Both Ryan and Robyn were very professional and overall the services I received from them could be rated as excellent. Ryan was very accurate in property valuation and forward-thinking when advising on potential buyers. Robyn was providing day-to-day support of the deal with the great attention to details, giving friendly well-mannered services, effectively resolving any problems, always being in touch with me when ne...
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Comment on agent fees
The Agent's fee was reasonably good.
Was this helpful? Yes
By: Michelle
Apr 15, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!....
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Fantastic service throughout. The sale progressed very smoothly and I was given regular updates. I would definitely recommend Ramsey Moore....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
1 people found
this helpful
It was refreshing to deal with such a professional agent, a no nonsense approach and Mark kept me informed on every part of the transaction. Thank You...
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Was this helpful? Yes
Mar 23,2016
Minithumbup
By:
Mar 23,2016
0 people found
this helpful
Lauren has been very helpful and in constant communication with me throughout the entire process, I really appreciated that she tried her best to make things more convenient for me and assisted me in completing the entire tenancy! Thank you Lauren :)...
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Was this helpful? Yes
Mar 22,2016
Minithumbup
By:
Mar 22,2016
0 people found
this helpful
Everything has been handled very smoothly and correspondence has been prompt. All dealings with the team at Ramsey Moore have been professional and cordial. The whole sale process from the initial issue of instructions to completion has taken less than 12 weeks...
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Comment on agent fees
acceptable no issues with the fee
Was this helpful? Yes
By: Michelle
Mar 22, 2016
View all comments (1)
Thanks for your kind words Phil and we wish you all the best in the future!....

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Last updated at 9:58 AM 15/02/2016 by allAgents

Complaints Procedure

Ramsey Moore Complaints Procedure



nformation for Customers



As we are a member of the The Property Ombudsman (TPOS) we aim to provide the highest level of customer service to all customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. Ramsey Moore is owned and run by the Directors, Michael O'Brien and Mark Harris. We therefore ask which ensures that all complaints are dealt with promptly.

Firstly - Talk to us


We pride ourselves on ensuring our clients are happy at every stage of their transaction and should you wish to discuss any aspect of our service that you are dissatisfied with all our staff are here to listen and would work tirelessly to resolve your issues.



Formal Complaint to Directors


Should your concerns not be suitably addressed by a member of staff and you remain dissatisfied, then you must further your complaint, to the Directors of the business, either Mark Harris or Michael O'Brien. Once received, we will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.



The Property Ombudsman


After you have received a response from the Directors, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this can be found by sourcing The Property Ombudsman) Consumer Guide, or online at http://www.tpos.co.uk. Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.

Last updated at 9:58 AM 15/02/2016 by allAgents

Firm rankings



Barking
4 Clockhouse Parade, Barking IG11 8EY
(35)
Dagenham
294 Heathway, Dagenham RM10 8LU
(244)

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