• Emma Wallington
    Emma Wallington
  • Ryan Gruzinski
    Ryan Gruzinski
  • Kirstie Crosby
    Kirstie Crosby
  • Mark Harris
    Mark Harris
  • Michael O'Brien
    Michael O'Brien
  • Tony Matthews
    Tony Matthews
  • claim your profile
    Robyn Fox
  • Jade McKenzie
    Jade McKenzie
  • Daniel Leverton
    Daniel Leverton
  • Robyn Fox
    Robyn Fox
  • Lauren Taylor
    Lauren Taylor
  • Francesca Harris
    Francesca Harris
  • Tommy O'Brien
    Tommy O'Brien
  • Amy Kennett
    Amy Kennett
  • Michelle Salmon
    Michelle Salmon
  • claim your profile
    Mark Harris
  • Ryan Williams
    Ryan Williams
  • Reda Giniotyte
    Reda Giniotyte
We have fully referenced tenants waiting to move into available properties.
Mar 21,2017
Minithumbup
By:
Mar 21,2017
Featured Review
0 people found
this helpful
Ramsey Moore have recently helped me to find a tenant for my 1-Bed apartment. Most of my interaction during this process has been with Lauren. I am highly impressed with the level of service and professionalism provided by Lauren and other members of her lettings team viz. Kirstie and Ryan Williams. All communications with Lauren and the rest of the team have been professional, timely and accurate. Lauren also helped me in the speedy resolution of an issue with my statements. I would have no hes...
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Comment on agent fees
Fees seem reasonable for the level of service being provided.
Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
Featured Review
1 people found
this helpful
Let me start by saying that the house that I sold through Ramsey Moore team in Dagenham were also the agents that I bought it from when I bought the property. The reason I decided to sell my house again with Ramsey Moore in Dagenham was that I believe that the team is honest, fair and professional. First of all I have to mention the two people who I dealt with more which is Mark Harris (The Director) & Daniel Leverton. Mark is an easy going guy, who even in evenings at his own time found som...
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Comment on agent fees
Really happy with the agent's fees.
Was this helpful? Yes
By: Michelle
Mar 20, 2017
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Really appreicate the positive feedback and thank you for letting us act on your behalf on the sale of your property, All the best in your New Home. Thank you again ... ... ...
Mar 15,2017
Minithumbup
By:
Mar 15,2017
Featured Review
0 people found
this helpful
Tony worked so hard in ensuring us a sale of our property. He knew exactly how to "read" the market, thus we were living in our new house, within three months. Tony oversaw all of our particulars, and was on hand to answer any queries that arose. I could call him on any matter and he was always polite, courteous and very professional. My husband and I will always be very grateful to Tony st Ramsey Moore, and it is definitely through his hard work that our sale went through so smoot...
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Comment on agent fees
Very good and reasonable.
Was this helpful? Yes
By: Michelle
Mar 15, 2017
View all comments (1)
Really appreicate the positive feedback and thank you for letting us act on your behalf on the sale of your property, All the best in your New Home. Thank you again ... ...
Mar 02,2017
Minithumbup
By:
Mar 02,2017
Featured Review
0 people found
this helpful
As moving is one of the most stressful things imaginable, the whole of the Ramsey Moore team were so brilliant from start to finish, taking away any worries I may of had. Nothing was ever too much, I had every faith in the team which is very important I feel in this area always friendly and happy to help. I especially would like to thank Tommy who helped tremendously in the completion of our sale, without his professional knowledge and experience it would have never been possible for us to rel...
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Was this helpful? Yes
By: Michelle
Mar 08, 2017
View all comments (1)
Really appreicate the positive feedback and thank you for letting us act on your behalf on the sale of your property, All the best in your New Home. Thank you again ...
Mar 01,2017
Minithumbup
By:
Mar 01,2017
Featured Review
0 people found
this helpful
I just wanted to say a big thank you to Ryan Williams for all your help. Your communication was amazing and it really did help. Also wanted to thank you Reda Giniotyte. Your drive and desire to make things happen and resolve issues was outstanding....
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Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
We recently sold a house via Ramsey Moore and its safe to say we had a fantastic experience. From start to finish we had an easy run. Whenever an issue would arise we would know about it straight away so it could be sorted out. Tony was great. Very Professional! Great conversations about the area we was selling in memories of what it was like as he has many years experience selling houses. Robyn was also Great. Robyn was always very proactive and responsive when it come to letting us know o...
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Comment on agent fees
Agent fees at Ramsey Moore were much better than other well known high street Estate Agents. The other well known Estate Agents were constantly on my case and my general feel was they was just after the money and didnt care about the seller at all. Ramsey Moore are well worth any sellers consideration! My go to Estate Agent!
Was this helpful? Yes
By: Michelle
Feb 20, 2017
View all comments (1)
Hi Lenny, thank you for your kinds words, it truly was a pleasure to act on your behalf. All the best for the future from all the Team at Ramsey Moore. ...
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
always kept me updated throughout process. great customer service. I would recommend Ramsey Moore to anyone. very good service. friendly and helpful agent...
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Was this helpful? Yes
By: Michelle
Feb 21, 2017
View all comments (1)
Many thanks for your kind words, wishing you all the very best wishes in your New Home. ...
Feb 05,2017
Minithumbup
By:
Feb 05,2017
0 people found
this helpful
really helpful to find the correct and suitable property for my needs. Happy with everything as it was quick response...
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Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
after a first aborted sale due to the property we were buying falling through ,where tony had worked tirelessly to help us secure a purchase ,we returned to Tony to sell our property again,which he did with Dans assistance, they kept us in touch worked to our timescale and were very informative ,which assisted us after such a bad experience the year before. i would recommend them ....
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Comment on agent fees
very competitive
Was this helpful? Yes
By: Michelle
Mar 08, 2017
View all comments (1)
Many thanks for your kind words, wishing you all the very best wishes in your New Home ...
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
Great customer service, and responded to every enquiry with a high level of professionalism. Will use Ramsey Moore again, 5 star service....
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Was this helpful? Yes
Jan 26,2017
Minithumbup
By:
Jan 26,2017
0 people found
this helpful
At the beginning when we started to look for a house, we got in touch with Ramsey Moore.Daniel has showed us a few properties.He was very professional but at the same time with a good sense of humour.He left a good impression about this agency. However, when we have found the property we like, we got another agent (I don't want to mention the name) and were left disappointed.He did never let us know what's going on in regards to out purchase...We had to chase him always trying to find out where ...
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Was this helpful? Yes
By: Mark Harris
Jan 26, 2017
View all comments (1)
Thank you very much for the above review. Here at Ramsey Moore we take all comments on board and really appreciate constructive criticism which will then allow us to focus on our weaknesses and turn them into strengths. Thank you for choosing Ramsey Moore as the agent you choose to buy your house from we really hope you are happy in your new home. If you do ever need any advice please do not hesitate to contact us and we will do our very best to assist you in anyway we can. Once again good luck ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
Robyn and the team members that I met and dealt with were highly professional. They managed all of the viewings for me and kept me regularly appraised. The property that I was selling had a couple of minor issues that came to light as the sale process progressed, Robyn did not shy away from delivering both the good and the bad news. The advice and guidance that I sought from her throughout the process was always open and honest and helped me with my decision making. When the sale was agreed Roby...
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Comment on agent fees
Good - Fees on market.
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
I am pleased to say I had very positive experience with Ramsey Moore. Tony in particular was very helpful leasing with the vendors on many occasions. I was being kept informed about any issues on regular basis. I would definitely recommend RM to any friends or my family....
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Comment on agent fees
I didn't have to pay any fees, people who were selling probably had to pay.
Was this helpful? Yes
By: Michelle
Jan 17, 2017
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!............ ...
Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
I've personally used Ramsey Moore on a number of occasions to buy and sell properties and could not recommend more highly. The level of customer service provided at all times was first class. Robyn Fox gave me good honest advice and kept in touch at all times to update me on the progress of my sale, she was an absolute pleasure to deal with. Thank you very much Ramsey Moore!...
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Comment on agent fees
competitive
Was this helpful? Yes
By: Robyn
Jan 11, 2017
View all comments (1)
Hi Stacey, Thank you so much for the positive review. It was a roller-coaster ride but we did eventually get there. Anytime you need anything please do not hesitate to contact us and we will be more than happy to assist you in any way we can. Good luck in your next venture. Kind regards, Robyn ...
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
A big thank you for making the sale of our house go so smoothly, we were kept up to date every step of the way, excellent service, would recommend...
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Comment on agent fees
Market rate
Was this helpful? Yes
By: michelle
Jan 06, 2017
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!........ ...
Dec 28,2016
Minithumbup
By:
Dec 28,2016
0 people found
this helpful
Daniel and toney both have done a lot on this deal were very help full danil has hrlp me out before last year in buying lucey gardens can not get better agents then him...
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Comment on agent fees
Goods
Was this helpful? Yes
Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
Have recently appointed Ramsey Moore to manage my flat in Barking. Have been very pleased with the service to date. In particular I've have been kept informed of progress and Kirstie has helped me get my flat on the market quickly and with a higher income than expected. It's early days yet, but from what I've seen so far I think I've made the right choice, so would definitely recommend to others....
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Comment on agent fees
Its true what they say, you get what you pay for. I feel they are reasonable for the support I've received to date. The proof is also in the pudding, Ramsey Moore have talked the talk and so far have walked the walk!
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
We have been dealing with this agent for around 5 years. We have total trust in them and can always rely on their professionalism and advice to ensure we obtain not only the highest quality tenants, but the required rental income. Once the tenants are living in the property. the maintenance team take over and once again keep us updated with everything that we need to be aware of. They have gone above and beyond the expected service for us in dealing with a poor quality utility provider on our b...
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Comment on agent fees
Whilst it would be great never to pay any agents fees, we have peace of mind that they are carrying out all the relevant checks and in the long run, the fee pays for itself eventually!!
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Used for buying and selling many times now and couldn't be more helpful. Fast, friendly and professional excatly what you want when dealing with an already stressful situation like buying and selling property! Thanks again to all the staff that helped make this transaction smooth and stress free...
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Comment on agent fees
Good
Was this helpful? Yes
By: Michelle
Nov 30, 2016
View all comments (2)
Thanks for your kind words and we wish you all the best in the future!.... ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
I am really happy with the level of service received by the branch, especially the speed of responding to queries and the general communication between parties. Daniel was extremely helpful with providing me with suitable property details over the course of months and showed great understanding and patience of my requirements. Thank you to Mark also in helping to close the final deal....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Michelle
Nov 29, 2016
View all comments (1)
Thank you for your kind words and we wish you all the best in the future!............ ...
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
All of our interactions with members of staff were fine. They are all friendly people, easy to talk to and kept us informed of our progress every step of the way....
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Comment on agent fees
we felt the agents fees were fairly reasonable.
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
I am really glad that I have chosen Ramsey Moore. I recommend this Agency. Really nice to be in touch with Lauren and I do appreciate that she was looking after us all the time. Very good costumer expericence....
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Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Very helpful and professional service. For a first time buyer I believe Daniel bent over backwards to help make the process as quick and easy as possible. Will be looking forward to approach Daniel directly to help with the next step up the ladder. Highly recommended professional !...
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Comment on agent fees
From a buyers point of view, No Fees
Was this helpful? Yes
By: michelle
Nov 17, 2016
View all comments (1)
Thank you for your kind words and we wish you all the best in the future!........ ...
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
I so grateful for the assistance you gave me to buy my property. I want to thank Tom profoundly for the effort he made in ensuring I got the property also his recommendation of the Solicitor I used . Thank you all for the effort you made on the 4th of November when contract was exchanged. I'm happy to be on the property ladder. Thank you all....
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Comment on agent fees
Moderately high
Was this helpful? Yes
By: Michelle
Nov 17, 2016
View all comments (1)
Thank you for your kind words and we wish you all the best in the future!........ ...
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
I would highly recommend Ramsey Moore as the who,e process from start to finish was completely professional and any questions were replied to very promptly. Ramsey Moore were a pleasure to deal with and I would not hesitate to use again. Many thanks for all you hard work in selling our property...
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Comment on agent fees
Good
Was this helpful? Yes
By: Michelle
Nov 03, 2016
View all comments (1)
Thank you for your kind words and we wish you all the best in the future!.... ...
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Keeping up to date, representing the information really understandable; very punctual person-kind and good professionalist! I would Recommend him to all my friends needed an agent....
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Comment on agent fees
Good
Was this helpful? Yes
By: Michelle
Nov 03, 2016
View all comments (1)
Thank you for your kind words, all the best for the future. ...
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Great customer service, quick feedbacks and bespoke service. I will highly recommend Ramsey Moore for all your property needs; selling or buying...
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Comment on agent fees
Always willing to think out of the box -
Was this helpful? Yes
By: Michelle
Oct 27, 2016
View all comments (1)
Thank you for your kind words and letting us act on your behalf, if we can be of any further assistance to you in the future, please do not hesitate to contact us. Many thanks again ...
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Very professional and very helpful from start to finish , felt confident with their ability and would be very happy to use Ramsey Moore again in the future. The whole team was very good and efficient with dealing with any problems, keeping us aware of the situation at all times....
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Comment on agent fees
Value for money for the work given.
Was this helpful? Yes
By: Michelle
Oct 26, 2016
View all comments (1)
Thank you for all your kind words and letting us sell your parents home. If we can be of any further assistance in the future, please do not hesitate to contact us. Many Thanks ...
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Daniel was fantastic with us he did it all he was fantastic if we had any worries we just rang him and he explained it to us he was very good .Thank you...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Michelle
Oct 27, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!................ ...
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Ramsey Moore is the best Estate Agency ever. Really good communication with staff being available by phone and email and updates received from the team. Quick replies to inquiries. Every stage was completed very fast and effectively. At any point I could ask them what was going on and they got back within the hour with the latest updates - well above and beyond what I expected so a big thank you to Mark, Tony and the team!...
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Was this helpful? Yes
By: michelle
Oct 13, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!............ ...
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Robyn Fox has been charming, helpful, understanding and supportive throughout all stages of the sale and I'm grateful for her help....
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Comment on agent fees
very fair
Was this helpful? Yes
By: Michelle
Oct 06, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!........ ...
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Following the initial visit made by Tony Mathews, his enthusiasm and professionalism to sell our property gave us confidence that a quick and good price could be obtained for our property. Within a day or so we had three offers on the property. We accepted the highest Offer. This was then followed up with regular calls and Information by Tommy O'Brien. The whole operation ran Very smoothly with the appropriate letters sent to all parties on our behalf....
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Comment on agent fees
The fees were very good
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Ramsey Moore staff, especially tony Matthews and mark Harris made the sale of my house smooth, quick and hassle free. They answered all my questions, by email, text and phone and was always more than willing to help)even with form filling). I will definitely recommend Ramsey Moore to anyone I know looking to move....
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Comment on agent fees
Fees good
Was this helpful? Yes
By: Michelle
Sep 15, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future! ...
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
I have had a pleasant and great service from Tony and the team. With any questions or general feedback he had been on top. I hope to do further business with them in the future...
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Comment on agent fees
The fees are similar to all other agents
Was this helpful? Yes
By: Michelle
Aug 23, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!........ ...
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
. Is very good agent,I recommend is very seriously,worked very quickly,we are very satisfied,is very good agency.Thank you Ramsey Moore....
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Was this helpful? Yes
By: Michelle
Jul 20, 2016
View all comments (1)
Thanks for your kind words and we wish you all the best in the future!.... ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
81 1 52 1 94 1 52 2 9 2

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Last updated at 9:58 AM 15/02/2016 by allAgents

Complaints Procedure

Ramsey Moore Complaints Procedure



nformation for Customers



As we are a member of the The Property Ombudsman (TPOS) we aim to provide the highest level of customer service to all customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. Ramsey Moore is owned and run by the Directors, Michael O'Brien and Mark Harris. We therefore ask which ensures that all complaints are dealt with promptly.

Firstly - Talk to us


We pride ourselves on ensuring our clients are happy at every stage of their transaction and should you wish to discuss any aspect of our service that you are dissatisfied with all our staff are here to listen and would work tirelessly to resolve your issues.



Formal Complaint to Directors


Should your concerns not be suitably addressed by a member of staff and you remain dissatisfied, then you must further your complaint, to the Directors of the business, either Mark Harris or Michael O'Brien. Once received, we will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.



The Property Ombudsman


After you have received a response from the Directors, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this can be found by sourcing The Property Ombudsman) Consumer Guide, or online at http://www.tpos.co.uk. Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.

Last updated at 9:58 AM 15/02/2016 by allAgents

Firm rankings



Barking
4 Clockhouse Parade, Barking IG11 8EY
(41)
Dagenham
294 Heathway, Dagenham RM10 8LU
(254)

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