Raine and Co
4.3/5, 95 reviews
84% recommended
88% sales valuation accuracy
97% sales fee satisfaction
89% lettings valuation accuracy
88% lettings fee satisfaction
Raine and Co have been successfully selling and renting properties in Hatfield since 1993. With local offices also located in Potters Bar and Brookmans Park they offer a complete moving service. show more Raine and Co have been successfully selling and renting properties in Hatfield since 1993. With local offices also located in Potters Bar and Brookmans Park they offer a complete moving service.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 97% £80,000 £600,000
Lettings 89% 88% £600 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 7 5 28 2 36 2 2 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA DPS Relocation Agent Network
Latest Properties

No Properties

“Great customer service, really ,really helpfu......”

Share on :
Mar 30,2020
Minithumbup
By: 'Daniel'
Mar 30,2020
1 people found
this helpful
Great customer service, really ,really helpful, I am really happy that I had Caroline to help us out. Thank you for everything! I will definitely recommend them, especially Caroline! Thank you, Alex for showing us the perfect house for us....
read full review
Was this helpful? Yes

“Difficulties faced with your vetting agent...”

Share on :
Mar 25,2020
Minithumbup
By: 'joynur rahman'
Mar 25,2020
0 people found
this helpful
Hi Tom I have just had a difficult conversation with my sister, the guarantor. She has sent the employers reference to your vetting agent but later received further requests for payslips and for her boss to send the letter from his email account. These last ...
read full review
Was this helpful? Yes

“Very responsive and obliging. As a buyer, Car......”

Share on :
Mar 24,2020
Minithumbup
By: 'Cathy Heller Jones'
Mar 24,2020
1 people found
this helpful
Very responsive and obliging. As a buyer, Caroline West and Gemma Matthews both gave excellent service, from the viewings stage to the onward sale transaction. They both provided an excellent link with the vendor who was resident abroad. Five star ratings to both Caroline and ...
read full review
Was this helpful? Yes

“Jackie was great throughout the whole process......”

Share on :
Mar 20,2020
Minithumbup
By: 'peter collins'
Mar 20,2020
1 people found
this helpful
Jackie was great throughout the whole process. Extremely knowledgeable, personable and overall a very good estate agent. We highly recommended her....
read full review
Was this helpful? Yes

“After being let down by several estate agents......”

Share on :
Mar 18,2020
Minithumbup
By: 'Khadeesha Goodman'
Mar 18,2020
1 people found
this helpful
After being let down by several estate agents whilst being 6 months pregnant, I started to lose hope. However as soon as our property came online with Raine and co, I called straight away and Alex prioritised my viewing due to the stress and the pregnancy ...
read full review
Was this helpful? Yes

“Sold our first property with Raine and Co. Th......”

Share on :
Feb 19,2020
Minithumbup
By: 'E Riley'
Feb 19,2020
1 people found
this helpful
Sold our first property with Raine and Co. The estate agent Gemma was so helpful and found us a buyer within a week of listing. Caroline the sales progresser went above and beyond communicating with a difficult buyer and their unorganised solicitors. We could not ...
read full review
Was this helpful? Yes

“Thank you Alex and Caroline. Alex was very kn......”

Share on :
Jan 14,2020
Minithumbup
By: 'Annemarie Andrews'
Jan 14,2020
1 people found
this helpful
Thank you Alex and Caroline. Alex was very knowledgable and efficient when listing my property. Caroline was key in keeping things moving when communication was limited between solicitors. Definitely worth having an agent with a sales progressor! Thank you...
read full review
Was this helpful? Yes

“I would highly recommend Raine & Co. Codicote...”

Share on :
Dec 17,2019
Minithumbup
By: 'Annie Pilbeam'
Dec 17,2019
0 people found
this helpful
I would highly recommend Raine & Co. I purchaed a property with the Codicote branch and everything was great. Jackie and the team are friendly and helpful and made the whole process run smoothly...
read full review
Was this helpful? Yes

“Excellent professional Service, we are delighted....”

Share on :
Dec 03,2019
Minithumbup
By: 'Terry Newcombe'
Dec 03,2019
2 people found
this helpful
I have used Raine & Co to find tenants for a rental property in Hatfield for about 10 years, they have always been totally professional, helpful and have ensured the property was up to local authority standards and fully let. Maria Marsh has been excellent in this ...
read full review
Was this helpful? Yes

“Caroline West was so helpful throughout the w......”

Share on :
Nov 27,2019
Minithumbup
By: 'Lillie Marks'
Nov 27,2019
2 people found
this helpful
Caroline West was so helpful throughout the whole process, keeping us up to date with everything. Her kind and understanding nature really was so helpful. I couldn't recommend her highly enough Alex was also fantastic, he was the first one to show us round the ...
read full review
Was this helpful? Yes

“Raine and Co, Hatfield, and especially Caroli......”

Share on :
Nov 14,2019
Minithumbup
By: 'Jolyon Dodgson'
Nov 14,2019
2 people found
this helpful
Raine and Co, Hatfield, and especially Caroline and Alex, have provided an excellent service with prompt communication while dealing with a very difficult buyer for my property....
read full review
Was this helpful? Yes

“My experience with Raine and Co was surprisin......”

Share on :
Nov 10,2019
Minithumbdown
By: 'Shiva Fouladi'
Nov 10,2019
2 people found
this helpful
My experience with Raine and Co was surprising considering all the positive reviews I'd read. The manager, Alex, misread an accurately-completed form and wrongly and intemperately accused me of lying. He did not apologise when his error was pointed out to him. Alex was frequently ...
read full review
Was this helpful? Yes
By: Shiva Fouladi
Nov 11, 2019
View all comments (2)
Hello Michael, Thank you for your prompt and thoughful response. The "with you" was a mistype; my mother's property was on the market with another agency. The sales for which were going to be the gifted amount for the sale. However, the remark was still made about the property not selling, hence why I mentioned it in my review. I apologise for any confusion on that point. I was not made aware of the anonymous channels for complaint during the sale period. I agree that it would be a go ...

“Very professional and supportive...”

Share on :
Nov 01,2019
Minithumbup
By: 'Annie Walker'
Nov 01,2019
0 people found
this helpful
Very professional and supportive, Jackie provides the kind of service you can rely on. She knows the market, even for unusual properties...
read full review
Was this helpful? Yes

“Top estate agent and very helpful staff, spec......”

Share on :
Oct 21,2019
Minithumbup
By: 'Ionut Catalin Ghera'
Oct 21,2019
1 people found
this helpful
Top estate agent and very helpful staff, specially Gemma and Caroline, they helped me a lot in the process of purchasing the house....
read full review
Was this helpful? Yes

“Brilliant service...”

Share on :
Aug 29,2019
Minithumbup
By: 'Hannah Beach'
Aug 29,2019
2 people found
this helpful
Jackie was the best estate agent we have worked with by a country mile. She is always completely honest with us, she made the process simple + was always avaliable for viewings. I never felt (as I have with many others...) that I was being pushed ...
read full review
Was this helpful? Yes

“Customer Focus throughout...”

Share on :
Jul 30,2019
Minithumbup
By: 'Customer Focus'
Jul 30,2019
5 people found
this helpful
Purchased a property through Raine and Co Hatfield. The tag team approach adopted by Gemma and Caroline never left me without a contact person or an answer to my questions. Great service...
read full review
Was this helpful? Yes

“Alex and Caroline have both been marvellous i......”

Share on :
Jun 26,2019
Minithumbup
By: 'Mrs Maureen Harrison'
Jun 26,2019
4 people found
this helpful
Alex and Caroline have both been marvellous in acting for us in the sale of my mother's house. They have kept in constant communication with us which has been excellent when we live 125 miles away. They acted on our behalf promptly and liaised with our ...
read full review
Was this helpful? Yes

“Very helpful and professional service...”

Share on :
Jun 22,2019
Minithumbup
By: 'Gillian Elliott'
Jun 22,2019
4 people found
this helpful
Alex and his team were very helpful, frequently doing more than we expected and updating us weekly. As remote sellers this was especially important. We had no need to chase solicitors as they did this for us and if there were issues found during viewings, ...
read full review
Was this helpful? Yes

“Excellent customer service throughout the sales process...”

Share on :
Jun 03,2019
Minithumbup
By: 'Codicote'
Jun 03,2019
3 people found
this helpful
Jackie was very attentive and informative throughout the sales process, so I was always kept up-to-date with progress at every step. She was extremely professional, whilst providing me with a personalised service. She is very approachable and clearly has a love for her job, which ...
read full review
Comment on agent fees
Competitive rate in relation to other agents in the vicinity
Was this helpful? Yes

“Fantastic professional service...”

Share on :
May 26,2019
Minithumbup
By: 'LandS'
May 26,2019
4 people found
this helpful
Jackie at Raine & Co is really knowledgeable about the property market in Codicote. She gave us sound advice and provided prompt feedback after every viewing. When our initial sale fell through, she was enthusiastic and upbeat about remarketing our house. We were kept informed throughout ...
read full review
Was this helpful? Yes

“Very professional and made easy for us to sell our property and purchase our property...”

Share on :
May 19,2019
Minithumbup
By: 'Marios constantinou'
May 19,2019
4 people found
this helpful
Alex and caroline made things very easy for us to sell and purchase our new property. Always kept us informed on everything and we felt relaxed that they were just a phone call or email away. Would gladly use and recommend again Great team Thank ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Dream home!...”

Share on :
May 17,2019
Minithumbup
By: 'Katy'
May 17,2019
4 people found
this helpful
Jackie and Caroline have been superb - so lovely to deal with and found me my dream home. Always accommodating and no pressure at any stage - found them to be very straightforward and sensible throughout....
read full review
Was this helpful? Yes

“Excellent...”

Share on :
May 13,2019
Minithumbup
By: 'LT'
May 13,2019
4 people found
this helpful
I was very happy with everything Jackie did to help me. She went above and beyond to help us get the house we wanted. Caroline was very good at progressing the sale through the process....
read full review
Comment on agent fees
buyer so no comment
Was this helpful? Yes

“Excellent Service...”

Share on :
May 11,2019
Minithumbup
By: 'D Vasani'
May 11,2019
4 people found
this helpful
We received excellent service from both Alex and Caroline throughout the whole process. They both worked hard dealing with the solicitors and buyer to make the sale go as smoothly as possible despite the many delays caused by the buyer...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“No pressure...”

Share on :
May 10,2019
Minithumbup
By: 'Peter'
May 10,2019
3 people found
this helpful
Jackie is a consummate professional who does not pressure you but provides a friendly personal service. She knowledgeable and sensible offering clear advice....
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Purchase of house...”

Share on :
Apr 18,2019
Minithumbup
By: 'Karen arden'
Apr 18,2019
4 people found
this helpful
Caroline has been a total Diamond, she has done much more than expected of her and I am extremely grateful for all her hard word. Credit to the company...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Apr 01,2019
Minithumbup
By: 'PandJ'
Apr 01,2019
4 people found
this helpful
Our property was sold very quickly thanks to all the help we received from Jackie and Caroline. The extra assistance given when finalising the purchase of our next residence was very much appreciated and when we were having problems with solicitors their interventions on our ...
read full review
Comment on agent fees
We considered this Agent's fees to be very good value for money.
Was this helpful? Yes

“House purchase...”

Share on :
Mar 12,2019
Minithumbup
By: 'Sue'
Mar 12,2019
4 people found
this helpful
Jackie and Caroline were extremely helpful, friendly and professional. They responded quickly to my questions and requests and were great to deal with....
read full review
Was this helpful? Yes

“Carolien is a Star!...”

Share on :
Mar 11,2019
Minithumbup
By: 'Lucy'
Mar 11,2019
4 people found
this helpful
I dealt with Caroline while she mediated the purchase of my first property - she was proactive, knowledgeable and showed a true and genuine care for my interests and needs....
read full review
Was this helpful? Yes

“Hassle free letting...”

Share on :
Feb 06,2019
Minithumbup
By: 'Steve'
Feb 06,2019
4 people found
this helpful
Jackie was professional, courteous and helpful from our viewing (from a distance!) right through to our final dealings with the property. Any issues we had during our tenancy were dealt with by Raine and Co. in a prompt manor. Communication channels with our landlords, via ...
read full review
Comment on agent fees
Fees in line with Industry standards.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure
Raine and Co

In-House Complaints Procedure

At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.

If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?

â?¢ We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
â?¢ We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
â?¢ If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
â?¢ We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: (01722) 333306

www.tpos.co.uk

Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 1:39 PM 23/09/2019 by allAgents

.
As Seen On

Find the Best Agent to
Sell or Rent Your Home