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    Karen Daley
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    Bradley Cooper
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    Alex unknown
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    Mike Marsh
  • Harry Leonard
    Harry Leonard
  • Tom Ebbrell
    Tom Ebbrell
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    Steve Threadgold
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    Jackie Alexander
Raine and Co have been successfully selling and renting properties in Hatfield since 1993. With local offices also located in Potters Bar and Brookmans Park they offer a complete moving service.
Dec 06,2016
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Dec 06,2016
0 people found
this helpful
I contacted this agency with regards to a property listed for rent. I explained that me and my partner did not have the greatest credit, however, we did have an guarantor available. They told me this would be perfectly fine, however, five hours before viewing, they called me to say they will not go ahead, because we will not pass the checks, even though they previously said different. Me and my partner were very open and honest about our circumstances and sexuality, however, with no clear explan...
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Mar 07,2016
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Mar 07,2016
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I used Alex via Raine and Co in Hatfield for my 2 most recent HMO purchases. I would like to say Alex was the upmost professional and friendly throughout the whole process from arranging viewings/ submitting offers/acceptance and managing the whole purchase process. Having dealings with pretty much every estate agent in Hatfield over the last 20 years I've had many a bad experience in buying and selling! There is not a lot more I can say that dealing with Alex was the best by a country mile! I ...
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Comment on agent fees
Good fees but the service more than makes up for it. Buyers are screened well to make sure they can get a mortgage and are not wasting the vendors time!!
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Feb 19,2016
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Feb 19,2016
1 people found
this helpful
I researched my local estate agents and found that Raine & Co had very impressive customer testimonials. I was impressed with Harry and the team at Raine & Co , they have sold my home for a price much higher than what other local estate agents valued my home for. What impressed me the most was the efficiency as all was completed within six weeks. A highly reconmended and professional service....
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Comment on agent fees
Well deserved fee
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Feb 17,2016
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Feb 17,2016
1 people found
this helpful
I was very happy with Raine and co, Harry was always very helpful and professional I would be happy to recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 09,2016
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Feb 09,2016
3 people found
this helpful
Harry was extremely helpful towards our buying and selling. He was always responsive and honest regarding all our questions. We had so many bad experience with other agents. But dealing with Harry gave us confident again and he certainly deliver the professional service....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Dec 23,2015
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Dec 23,2015
0 people found
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Tom was a fantastic help to us throughout, from initial viewing through to completion. Always friendly and helpful and very easy to get in touch with when we had queries. Thoroughly recommended!...
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Dec 04,2015
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Dec 04,2015
1 people found
this helpful
Tom and Jackie were fantastic with assisting me with purchasing this property. I was a first time buyer with limited to no knowledge about purchasing a home and they made it the easiest and simplest process for me and I am very grateful for that. The whole process has been very easy and I am delighted to say that I am now a home owner....
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Nov 13,2015
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Nov 13,2015
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An absolute pleasure dealing with Raine and Co. Customer focused staff, prompt responses and professional throughout. Tom Ebbrell went out of his way to help me buy a property and was supportive from start to finish. For a first time buyer, everything was new and confusing but with Tom's help and patience it all went as smoothly as it possibly could and I felt informed all the way through. Steve Threadgold then handled the letting of my property and again made the whole process as smooth as p...
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Comment on agent fees
Really reasonable and competitive in the market.
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Nov 13,2015
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Nov 13,2015
0 people found
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I contacted the agent to register my details for rentals. Too which I was turned away. The agent responded with as soon as properties come on they go. No concern that I could be a potential tenant if they had bothered to take down my details and contact me if a potential property should come available. I was turned away before any of my requirements where listened too. Will not use this agent found them to be extremely lazy....
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What agent could do to change your mind?
Because I was shut down so quickly I had no idea what the agency fees would be
Comment on agent fees
Because I was shut down so quickly I had no idea what the agency fees would be
Was this helpful? Yes
By: Mike Marsh
Nov 16, 2015
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Good Morning Amber. I am very sorry that you are unhappy with the way you were treated by my office. Raine and Co has been established in Hatfield since 1993 and are experts in the local lettings and sales markets. My office is contacted by hundreds of tenants each week and unfortunately sometimes we do not have suitable properties for all of them. We advise potential tenants to keep an eye on the many websites that we advertise on, this ensures that all tenants have an equal opportunity to view....
Oct 29,2015
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Oct 29,2015
0 people found
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Extremely disgusted the way they pretend to help you to buy a property. Plays arround and make you get involved in a fake bidding war and doesn't even bother to communicate the actual offers that's been made. Simply avoid this company. Complete waste of time dealing with them and such disgrace they project about the industry. Just don't even bother dealing with liers such as this. Avoid avoid avoid !...
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By: Mike Marsh
Nov 23, 2015
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Hi Frank. I believe the property that you offered on was in Talbot Road, Hatfield. I can assure you that we had more than one prospective purchaser offering on the property and the owner decided to accept an offer from a buyer in a better position than yourself. I understand that you were offered the opportunity offer on a similar but slightly cheaper property that we had available in the same road. Raine and Co strongly adheres to all of the legislation within the Estate Agency industry and mak....
Sep 03,2015
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Sep 03,2015
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Always a pleasure dealing with the Staff at Raine and Co. I've bought 1 house and let two properties through them. Very efficient and always get great results....
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Jul 11,2015
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Jul 11,2015
9 people found
this helpful
Have dealt with 10 agents over the last 30 years and these are by far the worst. Very unknowledgable about the vendors property bordering on hindering. Too afraid to ask or challenge the vendor. Overpriced property just based on a previous estate agents failed sale. Patronising and presumptious that we as buyers wouldn't know the process therefore could be told anything. Very unhelpful on moving day....
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What agent could do to change your mind?
Be more knowledgeable and less sales process driven. Be prepared to assist your buyers as without them you have nothing! !
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By: The Manager
Aug 14, 2015
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Thank you so much for responding to my comment, just to clarify, you mentioned being more knowledgeable, me being the branch manager I was born and bred in Stevenage, the knowledge we have is impeccable. Also, when you mention about the sales process, a good estate agent will put every force possible to the sales process as this makes things happen to achieve a successful completion. I would finish this comment with buyers correctly so, without them you there would be no sales. Not forgetting ho....
Jun 22,2015
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Jun 22,2015
1 people found
this helpful
Absolutely awful service post rental. As soon as the contract was signed, no one wanted to know of the issues involved. Many promises were made and not kept. New carpets, bed, wardrobe were meant to be installed but weren't. Still not able to occupy despite already paying a week's rent. When I complained to one of the directors, he just passed it on to a colleague who is absent on annual leave! Not impressed at all. Would not use this firm!!!...
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What agent could do to change your mind?
To keep their promises and respond to our concerns post sale
Was this helpful? Yes
By: Michael Marsh
Jun 29, 2015
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All of the problems the tenants highlighted have been rectified within 48 hours including a new bed and mattress. The tenancy has also been adjusted to ensure that the tenant is not out of pocket.....
Jan 25,2015
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Jan 25,2015
1 people found
this helpful
Scheduled for a viewing but Mr. Harry never showed up, despite waiting for 1 hour in cold and windy weather and calling them three times....
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By: Mike Marsh
Feb 06, 2015
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My name is Michael Marsh, I am one of the Directors of Raine and Co. I have spoken to the sales team at Hatfield regarding this matter and understand that you turned up for the appointment 45 minutes late. Saturday is our busiest day of the week and our sales team are expected to be booked out doing show rounds for most of the day. Appointments are spaced to allow our sales team adequate time to devote to the prospective purchaser and to travel between properties. Unfortunately if people turn up....
Jan 10,2014
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Jan 10,2014
2 people found
this helpful
I haven\'t had a good experience with this agent and I think that other potential buyers should know about what they are like before they deal with them. So please see the string of emails below between myself and the agent. Sensitive information such as my name, address of the property and amount offered have been removed and replaced with X\'s: 09/01/2014 --12:51, Buyer Wrote: Dear Alex / Michael / Office Manager Following your calls today regarding the other person who has made the sam...
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What agent could do to change your mind?
The agent could have taken the ethical approach and kept their word. I was the first person to view the property and I offered asking price. No further viewings should have been arranged and no further offers should have even been considered. The agent has obviously already replied to my emails as seen above, so I don\'t expect a further response. I have posted this review for the sole purpose of ensuring that other potential buyers are aware of what they did.
Was this helpful? Yes
By: Michael Marsh
Mar 13, 2014
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By law we have to put all offers forward to the seller and confirm them in writing to both the seller and the potential purchaser as we did on this occasion. Other people did view the property between this lady viewing and the vendor accepting her offer which resulted in another person offering. If we had not put the second offer forward we would not only have broken laws but this would have been completely unethical. As an agent it is not our decision as to which offer the property owner accep....
Sep 16,2010
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Sep 16,2010
2 people found
this helpful
Paul Jackson the senior negotiator was the most helpful agent that i had dealt with in the area He informed me of the most suitable area to live and made me feel at ease as I have never rented before. I will strongly recommend Paul and Raine & Co to anyone I know....
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Aug 27,2010
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Aug 27,2010
1 people found
this helpful
I have been a tenant in one of Raine and cos let properties for the past 16 months. Despite me paying my rent on time every month without fail I still find myself in a situation where they are incredibly unhelpful. 1) At the end of my tenancy the landlord stated I could take all furniture as it was not needed, I took a large wooden chair (value maybe ...
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By: Michael
May 25, 2013
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[[EDIT ORIGINAL START]] My name is Michael Marsh and I am one of the Directors of Raine and Co. Since we started the company in 1991 we have sold and let many properties and as a result we have many, many people who are confident to recommend our services to other people (http://www.raineandco.com/testimonials). This and our reputation are something that we are very proud of and also something that we are very protective of so we invite any person that has a compliant about our company to speak....
Oct 17,2009
Minithumbup
By:
Oct 17,2009
1 people found
this helpful
I was very happy with the level of knowledge of the letting chap in the office and was made to feel welcome and have been given some very useful iadvice. I will be useing them to rent out my house....
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Was this helpful? Yes



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