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    Katie
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    Chris
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    Donna Gaskarth
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    Mike De Mel
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    Christian Cloke
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    sydney smith
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    Rachel Hatton
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    Emma Franklin
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    Chelsea Ellis
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    Jane Jorden
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    Chelsea Ellis
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    Jane Jorden
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    Chelsea Ellis
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Properties for sale
Properties for rent
Nov 07,2016
Minithumbdown
By:
Nov 07,2016
5 people found
this helpful
Incredibly unprofessional and dishonest! I booked to a view a property that was advertised on their website for 795 upon showing this online advert to a family member I notice the price had changed to 950. I called the branch and all they could say is they're sorry the system wouldn't let them put in the price of 950 originally so they put the figure 795. To which this information was not disclosed to me upon booking the viewing. This is an outright lie for one because upon booking the vi...
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Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Both of these individuals have been very diligent and worked hard to find me a suitable property. They have offered me great service and I am very happy to be doing business with them...
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Was this helpful? Yes
Sep 29,2016
Minithumbdown
By:
Sep 29,2016
1 people found
this helpful
Charge you for everything, no follow up when you report problems, no need for landlord to clean the propert before you move in, slow service when its not beneficial to them....
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Comment on agent fees
Reference fee of £24.00 is very unreasonable, especially considering how long it then takes for this to be provided.
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
I recently moved in to Moreton in Marsh and would like to say that RA Bennett and staff made my purchase and move so smooth and efficient. I can't praise Zoe and Amy highly enough. Their enthusiasm and professionalism, and 'going above and beyond' for my purchase made one of life's most stressful experiences stress free! You should all be very proud of the exceptional client care your company offers, a lesson that you should share with all the big companies out there. You have a winning formu...
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Comment on agent fees
Excellent - just the best!
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
I cannot praise this agency highly enough, I am the buyer but they have supported me through the whole process. They have woked tirelessly to hold my sale together because the agent I was using wasn't pulling their weight. They are so on the ball, know their jobs inside out and are so friendly and helpful. Do not hesitate to contact either Julie or Chelsea to help you with your sale or purchase. Superb!...
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Was this helpful? Yes
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
We had a very long and hard trip to get to completion, Chelsea and Julie worked tirelessly to make this fraught and hard journey as smooth as possible. Leading up to our completion we were in Spain on holiday but this didn't stop either Chelsea or Julie keeping us informed of progress. The sale of our own property went very smoothly. Desiree and I would strongly recommend this hard working and pleasurable team to anyone wishing to sell their property. Nigel and Desireè Osborne....
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Comment on agent fees
Yes the fees were explained fully and very competitive.Β°Γ…ΒΈΓ’β‚¬ΛœΓ‚Β
Was this helpful? Yes
Jun 14,2016
Minithumbup
By:
Jun 14,2016
3 people found
this helpful
I found both of the managers to be unhelpful and overly sensitive (for example: 'Have I done something wrong?' in response to a query about whether a mortgage had been agreed in principle, and conclusion of a phone conversation where it later transpired, i.e. 6 weeks later that the mortgage broker had not received all of the paperwork and thus the mortgage had not been agreed in principle); also at times, difficult with regard to, e.g. chasing a survey result some 7 working days after the survey...
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Comment on agent fees
Expensive for the amount of hassle.
Was this helpful? Yes
Apr 22,2016
Minithumbdown
By:
Apr 22,2016
1 people found
this helpful
unprofessional crew. don't waste your time or money on them you will only come out of it completely dissatisfied. they were dropped after only 3 days. no promises were kept. had no option otherwise we would have concluded in their ineptitude....
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Comment on agent fees
luckily we didn't get that far
Was this helpful? Yes
Mar 02,2016
Minithumbdown
By:
Mar 02,2016
1 people found
this helpful
The worst estate agent I have ever dealt with. Two viewings in four months in a buoyant market and a string of excuses as to why the property wasn't selling that just didn't stack up. The sale was a shared ownership, my father's flat, so it wasn't a very lucrative sale for the agent. They just didn't make much effort with it. They put only one photo on Rightmove, then when I queried this they denied it and when I checked the website some time later six other photos had miraculously appeared! The...
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What agent could do to change your mind?
Average
Comment on agent fees
Average
Was this helpful? Yes
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
1 people found
this helpful
Absolutely terrible from start to finish. We had next to no communication from RA once they took our money for the initial posting with very poor photos. We had people coming to view our property without any notification at all from RA and no feedback afterwards leaving feeling lost to what was happening. Very long completion time with no involvement from RA to keep us informed, leaving it to me to deal with. Would not recommend to my worst enemy....
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Was this helpful? Yes
Aug 06,2015
Minithumbdown
By:
Aug 06,2015
1 people found
this helpful
They convinced us to take their Gold photography, for about £300. Pictures were very poor. their advert on Rightmove was short, unimaginative and had grammatical errors. We supplied our own to replace them. The floor-plan was all wrong in the advert. The agency would phone and say we had a party wanting to come and look, but would we mind showing the party around ourselves, as they were short-staffed. The final straw was that they sent me and my solicitor the invoice, and I didn't re...
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What agent could do to change your mind?
Too high. You did the minimum work for your fees and didn't deserve them.
Comment on agent fees
Too high. You did the minimum work for your fees and didn't deserve them.
Was this helpful? Yes
May 04,2015
Minithumbdown
By:
May 04,2015
2 people found
this helpful
Decided to rent a house from them, and that was my biggest mistake. When I looked at the property to rent, they were very friendly and helpful. However, this disappeared once I paid the deposit and all the fees. Had to ask for copy of my tenancy agreement which turned to be a hassle for the person dealing with me. A few day after we moved in, I reported an issue with shower tap. Despite 6 phone calls were made and 4 emails to them and their property management services, it took 7 weeks for the...
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Was this helpful? Yes
Apr 24,2015
Minithumbup
By:
Apr 24,2015
1 people found
this helpful
This company has no regard for the client once they get the fees it is imposible yo get anybody to do repairs at the house they also charged me for fees for references they did not do.the house was also filthy this must be the worst company in the uk...
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Feb 26,2015
Minithumbdown
By:
Feb 26,2015
0 people found
this helpful
The litany of gaffes are too numerous to list. suffice it to say that I cancelled the contract after one year only to be stung for ANOTHER 600. In addition they stated they expected to stay managing andtaking income for as long as THEIR tenant was in residence. This, after taking 300 for setting up the contract, the monthly percentage and an outrageous severance fee. They manage the property from a call centre in a different county and never once in the three incidents, were efficient. They were...
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What agent could do to change your mind?
manage the property from their office not from a call centre. Represent landlord.from whom they.derive their income. Go quietly after the year \"managing\"
Comment on agent fees
Severance fee absolutely extortionate
Was this helpful? Yes
Dec 08,2014
Minithumbdown
By:
Dec 08,2014
0 people found
this helpful
After a rental period of a few years I've left the property for almost two months now, but still haven't seen anything back from the deposit. The landlord was happy to release it, but the agency still did not manage to transfer the money back to me, after many phone calls with numerous excuses and false promises....
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Was this helpful? Yes
Oct 09,2014
Minithumbdown
By:
Oct 09,2014
1 people found
this helpful
Wow.......What an awful company !! Rude on the phone is an absolute understatement, Christian is one of the rudest people I have ever had to speak to in my life and I have worked in the police force for over 15 years. False promises from Mike when he came out to my property and guess what ? nothing materialised from this, not even my house going on Rightmove for 2 weeks after he came to do the photographs. I kept my house on the market with them for 12 weeks as this was the minimum time they c...
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What agent could do to change your mind?
I would never use them again in a million years and would recommend the same to anyone else.
Comment on agent fees
Their fee was around β€š£5000 plus vat, I found another agent who were far better for β€š£3000 plus vat
Was this helpful? Yes
Jul 27,2014
Minithumbdown
By:
Jul 27,2014
1 people found
this helpful
The property was left in a dreadful state after 12mths. The tenants left owing 3mth rent, they stole items from the property. These tenants in my opinion were not properly vetted, as they owed money all over the place. The garage door was completely wrecked and all RA Bennett were interested in was taking their 10 per cent commission. We would not recommend them at all. In order for the house to be re-let it cost lots to put right the damage that was done. The agent did take a deposit for this, ...
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Was this helpful? Yes
Jul 10,2014
Minithumbdown
By:
Jul 10,2014
0 people found
this helpful
I believe R A Bennett are in breach of the estate agents act, they call me today and advised that if I didn't have a mortgage appointment with their in-house team that 'I would lose out on properties' as they would prefer to pass on offers from people they had met. The law says that the estate agent MUST pass on all offers to the vendor, they don't have the right to withhold offers just because they won't make mortgage commission on it. Estate agents get away with this because there is next t...
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Jul 07,2014
Minithumbdown
By:
Jul 07,2014
1 people found
this helpful
Terrible service. Pushy sales people. No concern about how you feel when you are moving. Trick you in to get home insurance as it is part of the contract. You will only hear about it once you have put a deposit down so you are stuck!!! Any changes you want to make they will charge you all sort of fees. Ask them to do one thing and you will end up in chasing it forever. What is going on? I will never use them again and will advice you to stay away too!!!...
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What agent could do to change your mind?
Agent needs to get some people\'s skill. You are in a profession where you deal with the customer face to face and over the phone. Thats the basic part of the job before anything else.
Was this helpful? Yes
Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
Sold our property in Rosebay Gardens which had been on the market with two other agents, Erling came to our property and recommended we try a different strategy by increasing the price but advertising it as a Guide Price, well it certainly worked, 7 viewers the first weekend (although only 4 were in a position to buy (sold their own) two offers and we ended up accepting one £6700 over the price we were on the market for originally. The team in the Cheltenham branch are very pushy but t...
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Was this helpful? Yes
Mar 28,2014
Minithumbdown
By:
Mar 28,2014
1 people found
this helpful
We haven\'t sold yet, not surprising when they are never in the office. One is always on holiday or at a wedding or races or just having a day off. No one answers the phone or returns messages. Emails are your best bet but don\'t expect a reply for a few days. They don\'t give correct information and if a viewing is cancelled they don\'t tell you. In one case they made up a story about a viewing and potential buyer however, they were found out and in that list our trust. They don\'t ad...
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What agent could do to change your mind?
Answer phones, advertise in homebuyer, give feedback. Turn up on time for viewing. Tell the truth.
Was this helpful? Yes
Dec 10,2013
Minithumbdown
By:
Dec 10,2013
0 people found
this helpful
From moving in 4 November 2013 and submitting property defects,we have been without a stove for the first 3 weeks and without a working oven since we moved in.All external doors are too hard to open for my 88 year old mother-in-law.In case of an emergency this is a problem....
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What agent could do to change your mind?
The agent could at least respect the safety of his/her tenants with a good after sales service.
Was this helpful? Yes
Sep 30,2013
Minithumbup
By:
Sep 30,2013
0 people found
this helpful
A Bennets of Solihull recently sold our house for us, and we would definitely recommend Katie, Chris and the team to other sellers. Our house was a small sixteenth-century listed cottage; and, as such, its appeal was limited to a niche market. Having previously been up for sale for eighteen months with three other agents, we decided to let Bennets have a go at selling it. We are very glad we did, for the cottage sold very quickly. From start to finish the selling team's performance was profes...
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Was this helpful? Yes
Jun 14,2013
Minithumbdown
By:
Jun 14,2013
3 people found
this helpful
I registered with RA Bennett last year looking in this area. I was bombared with phone calls and so was my other half about properties all over the areas they cover. None of them were suitable or matched the criteria stipulated. So today I see a place that has not even been marketed publically as sold on rightmove, even though it never featured as "for sale". I thought this was dodgey, and phoned them up and they said they had sold it without public marketing from a handful of bu...
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Was this helpful? Yes
May 16,2013
Minithumbdown
By:
May 16,2013
2 people found
this helpful
I cannot believe what a waste of space these people are. I put an offer in at the end of February and had it accepted. We stipulated that the move had to be completed mid-May. We chased constantly to get the paperwork from them. They don\'t answer calls, they don\'t respond to email and they don\'t have answer machine facilities. When you do get through, the person you want is not there, they person on the end of the phone can\'t find the file and promises they will call you back; a call that ne...
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What agent could do to change your mind?
Answer the phone, respond to messages, reply to emails, get an answer machine, invest in some customer service, learn that you may act for the seller but shouldn\'t treat buyers with such poor service.
Was this helpful? Yes
By: Dr. Paul
Sep 15, 2013
View all comments (1)
R A Bennets of Solihull recently sold our house for us, and we would definitely recommend Katie, Chris and the team to other sellers. Our house was a small sixteenth-century listed cottage; and, as such, its appeal was limited to a niche market. Having previously been up for sale for eighteen months with three other agents, we decided to let Bennets have a go at selling it. We are very glad we did, for the cottage sold very quickly. From start to finish the selling teamÒ€ℒs performanc....
Mar 31,2012
Minithumbdown
By:
Mar 31,2012
3 people found
this helpful
I have just sold my house in Cheltenham with another agent, after having my property on the market for several months with RA Bennetts before. It is my first house sale so I guess I was pretty inexperienced in picking a good agent. RA Bennetts were not good, I would advise anyone to avoid them as a company. They had no strategy for selling my house, they did not return phone calls promptly, they never gave feedback after a viewing until we had chased twice, they never qualified prospective pu...
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Was this helpful? Yes



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Awards won by RA Bennett

Individual Branch Awards

Firm rankings



Bourton On The Water Branch
Station Road, Glouceste
(0)
Branch
41-43 High Street, Broadway WR12 7DP
(0)
Branch
3 Bath Road, Cheltenham GL53 7HG
(3)
show all branches (21)
Branch
219 Bath Road, Cheltenham GL53 7NA
(0)
Branch
31 Castle Street, Cirencester GL7 1QD
(0)
Branch
7 Long Street, Dursley GL11 4HL
(1)
Branch
21 Vine Street, Evesham WR11 4RL
(2)
Branch
22 High Street, Moreton-in-Marsh GL56 0AF
(1)
Branch
19 Market Place, Tetbury GL8 8DD
(1)
Branch
65 Foregate Street, Worcester WR1 1DX
(1)
Branch
1 High Street, Wotton-under-Edge GL12 7DE
(0)
High Street Branch
Island Cottage, High Street, Chipping Campden GL55 6AL
(0)
The Square Branch
2 Crossways House, Glouceste
(0)
Leamington Spa
1-2 Euston Place, Leamington Spa CV32 4LW
(1)
Office 1
3 Ormond Terrace Regent Street, Cheltenham GL50 1HR
(1)
Solihull
Poplar Road, Solihull B91 3AB
(3)
Stow on the Wold - Cheltenham
The Square, Cheltenham GL54 1AB
(0)
Stratford
46 Sheep Street, Warwickshire CV37 6EE
(5)
Thornbury Branch
9 The Plain, Bristol BS35 2AG
(2)
Winchcombe Branch
13A North Street, Winchcombe GL54 5LH
(3)
Yate Branch
80-82 Station Road, Bristol BS37 4PH
(0)

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