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    Savio Wokingham
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    Rinki
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    Imran Alam
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    Richard De Souza
Queensgate is fast becoming a name that is synonymous with delivering an excellent level of service and dealing with a wide variety of property.

11-12 Gun Street
Reading
Berkshire
RG1 2JR
01189 590001

 
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Properties for sale
Properties for rent
Mar 07,2016
Minithumbdown
By:
Mar 07,2016
0 people found
this helpful
Queensgate Residential have hidden fees, extorted money from us and forced us to pay high and unreasonable fees at difficult moments, knowingly. Will never deal with them in my entire life....
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Comment on agent fees
Extremely high fees and very bad service.
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Jun 10,2015
Minithumbdown
By:
Jun 10,2015
1 people found
this helpful
I am shocked at the amount of hidden fees. Not mentioning the extoritionate admin fees to be paid at the beginning of the tenancy, but when the contract is to be renewed after 12 months, you have to pay renewal fees (the same as the admin charges at the beginning of the tenancy) and when I told them I will not be renewing, they said they would charge me cancellation fees for the same amount as the renewal fees (despite not cancelling the contract, but leaving at the end of the contract, which me...
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What agent could do to change your mind?
Fees too high and hidden fees - look into a more transparent system.
Comment on agent fees
Fees too high and hidden fees - look into a more transparent system.
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Feb 16,2015
Minithumbdown
By:
Feb 16,2015
2 people found
this helpful
The worst experience ever in my life, I don't recommend the agency to anyone. I had to count with Reading Council support to get my deposit back. It is absolutely rip off. Go away!!...
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What agent could do to change your mind?
It the worst agent I have seen in my life
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
I lived in a property rented to me by Queensgate for about 18 months in Reading. They have always attended to my requests rather promptly and made every possible attempt to make my stay quite comfortable. I would like to mention the promptness they had shown in servicing my concerns when I had guests over who stayed with us for a couple of weeks. Special thanks to Rinki and Savio for being patient with my requests everytime....
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Oct 13,2014
Minithumbup
By:
Oct 13,2014
0 people found
this helpful
Team is really very polite and supportive. The response when need was very impressive. I surely recommend Queensgate to my friends just because of their kind nature....
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Comment on agent fees
I suggest the letting agent\'s fee should be relaxed some thing
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Oct 13,2014
Minithumbup
By:
Oct 13,2014
0 people found
this helpful
Property was manged in good condition and Agents responses were on time. Quite generous while netotiation and friendly towards tenents....
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Sep 29,2014
Minithumbup
By:
Sep 29,2014
0 people found
this helpful
Very efficient personnel, very friendly, they helped me promptly whenever needed. I was very happy with their attitude and approach and I would be really happy to deal with them again in the future. I highly recommend this agency....
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Comment on agent fees
Pehaps a bit pricy but given the location it was ok.
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Sep 24,2014
Minithumbup
By:
Sep 24,2014
0 people found
this helpful
The contact points from the agent (Rinki and Savio) were especially prompt with the various requirements we had right from having rented the property. Their communication was clear and carefully anticipated to such an extent that the entire process right from renting the property till settling the advance was extremely smooth. I appreciate that. Regards, George...
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Comment on agent fees
Reasonable.
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Aug 13,2014
Minithumbdown
By:
Aug 13,2014
2 people found
this helpful
I had a terrible experience with Queensgate Residential. I have to admit the flat I rented with them was great and I chose it because it ticked all the boxes: central Reading location, new flat (my flatmate and I were the first tenants), very nicely decorated and new furnitures, rent towards the expensive side but ok for the location and flat conditions. However, the fact that the flat was in a new development turned out to be a nightmare and Queensgate did nothing to help us. First of all, ...
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What agent could do to change your mind?
The agents were really nice and comforting but they just didn\'t do what they say.
Comment on agent fees
I usually don\'t mind paying this kind of fees but I would expect a service in exchange. I felt that I wasted my money renting with Queensgate as I got no service whatsoever from them, apart from actually providing a flat to rent. Also, we had to pay both move in fees and move out fees which I thought was ridiculous, I think it should be on or the other.
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Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
Having been a landlord in this area for over 15 years I have been dealing with many agents in the area. I would like to thank Savio and all his team for a great service and advice during the last five years. Queensgate have not only assisted in finding me great properties to add to my portfolio but also let and mange them with great enthusiasm. Well done and many thanks. SL...
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Apr 14,2014
Minithumbup
By:
Apr 14,2014
1 people found
this helpful
I bought my second house(first buy to let) through Queensgate Residential, great company to deal with and following my purchase I am now renting with them at above market price, better still it only took a few weeks for the property to rent ! Great stuff keep it up guys !...
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Apr 14,2014
Minithumbup
By:
Apr 14,2014
0 people found
this helpful
I have been renting out my property through them for over a year now. Most os the time I\'m out of the country and do deal with all the issues with property for me. I can\'t thank them enough! Once when I was out of the cow country there was a leek in the roof and the agents kindly used their maintenance workers on the same day. I didn\'t have to come back and overlook the works either. Everything was done by them. The staff are very professional yet friendly and always willing to help, unlike...
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Mar 31,2014
Minithumbup
By:
Mar 31,2014
3 people found
this helpful
i use queensgate residential all the time and have done so for many years, I have a great relationship with savio who is a fantastic professional and always answers my emails and phonecalls fast and efficiently. i am now using them for a holiday rental for 2 weeks whilst the property i want becomes free and am using them for that also. the company is more like a friendship than a company....
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Mar 24,2014
Minithumbup
By:
Mar 24,2014
1 people found
this helpful
Rented a property through Queensgate Residential on a short term basis for 2 months - First Class Service, all my questions were dealt with promptly, went back again to renew the property on another 2 months basis. My only slight gripe is they aren\'t open on a Sunday !...
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Mar 19,2014
Minithumbup
By:
Mar 19,2014
1 people found
this helpful
Bought an investment property to rent out in Reading through Queensgate Residential, all together from first approach, sale to finding a tennant everything just felt like a breeze, proactive staff who know the market very well and can secure the best possible rent !...
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Mar 17,2014
Minithumbup
By:
Mar 17,2014
0 people found
this helpful
Friendly staff, answered all email and telephone calls promptly , 2 of my properties now let in reading for above market price...
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Mar 07,2014
Minithumbdown
By:
Mar 07,2014
4 people found
this helpful
Most pathetic experience. Runaway at your top speed from these agents or you will regret ! To cut long story short was given wrong viewing address. Got there eventually but was shocked to find that what was depicted as a perfectly clean 2 bed sd in pics was actually a dirty stinking property with no light bulbs in loo or latch at door. Lo & behold i rent the next property shown due to time constraint,paid deposit, next day i get a call saying landlord is asking another 50 quids on top...
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Feb 22,2014
Minithumbup
By:
Feb 22,2014
0 people found
this helpful
I was impressed with the professional manner of the Queensgate management team, my property went live for sale soon after the advertisement and the sale was very quick .I got the asking price, all these things happened within 5 days. The whole team were very positive and refreshing to deal with at all times. I will definitely use queensgate again and recommend highly....
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Feb 19,2014
Minithumbup
By:
Feb 19,2014
2 people found
this helpful
The services I have received from Queensgate staff was fantastic, I have always received a thoroughly professional service with minimal hassle from my end. All my queries are responded promptly and very satisfactorily. I would not think of changing agent in near future and glad to recommend Queensgate Residential as an agent....
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
1 people found
this helpful
I had a problem with washing machine and in central heating system, may be some repair was required, but they got it replaced and gave a brand new washer dryer within 2 days!! and the the heating problem also resolved. I really appreciate their quick action....
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Nov 07,2013
Minithumbup
By:
Nov 07,2013
4 people found
this helpful
I started looking for properties visited many other agencies most of them were showing properties which were not at all of good standard, very old, dirty, stinking. I lost faith in myself, I saw a property in Rightmove posted by Queensgate it looked very nice but I was unsure what it will be exactly but when I physically went and saw the property it was more beautiful compared with the photograph and the rent was also very reasonable, I took the property very quickly. Its been 3 months now I am ...
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Oct 14,2013
Minithumbdown
By:
Oct 14,2013
4 people found
this helpful
This real agent deserves to be at the bottom of the league. I lived in one property managed by them for 2.5 years. After 1 year living there they told me they wanted to increase rent. If I didnt agree they will throw me out! (really, they threatened in their email). At the renewal of contract they charged me lots of unnecessary admin fees. ( I found out later that it was unlawful for them to charge such fees). Lots of admin fees when I first signed the contract, at the renewal and at termina...
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What agent could do to change your mind?
They should be prosecuted by the authority.
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By: Leo
Oct 15, 2013
View all comments (3)
I just want to add:- how do you justify charging check-out fees of £78, Deposit protection fees of £60 and cleaning fees of £160? Hammonds could not produce invoice for cleaning and the inventory checking list when i asked for them. I admit the flat needed a bit of cleaning (there was nothing broken / damaged in the flat). and wanted to get professional cleaners then but Hammonds assured me that they could ask someone to do the cleaning after I moved out, for a small fees, they said. ....
Sep 15,2013
Minithumbup
By:
Sep 15,2013
4 people found
this helpful
Very good company to deal with - sold our apartment in two weeks for 5k more than valued by another company highly recommended! K.S....
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Aug 30,2013
Minithumbup
By:
Aug 30,2013
3 people found
this helpful
My company rents five apartments from Queensgate and we have been staying at these flats for the last sixteen months. We have been well looked after and when anything goes wrong it is dealt with quickly. Rinki, is very professional and always updates us and informs us when anything needs to be done or access required. I am very happy to recommend them to my other colleagues. Keep it up....
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Aug 28,2013
Minithumbup
By:
Aug 28,2013
2 people found
this helpful
I rented my apartment last October from these agents and we have been very pleased with the property and the agents. Savio and Rinki have always done their best to help me and now I can buy a property are also helping me to locate something suitable. Many thanks and well done....
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Aug 08,2013
Minithumbdown
By:
Aug 08,2013
5 people found
this helpful
Thank Heavens I read the reviews. These guys are a bunch of *****. The property we saw was of a very poor standard. Look elsewhere...
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Feb 07,2013
Minithumbup
By:
Feb 07,2013
5 people found
this helpful
When i came to UK i needed a place to stay very quickly as possible, i visited many other agent , first the properties the other agents showed us were rubbish and the location was like you will reach moon so faaaaaarrrrr away from Reading central and also asking too much rent, then i found this property right in central perfect location, and they processed everything so quickly that i selected the property in one day and on the same day i moved in very smoothly no difficulties at all. I would lo...
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Feb 02,2013
Minithumbdown
By:
Feb 02,2013
5 people found
this helpful
I was booked in for two viewings out of which one was dropped as the property was picked up and I was informed only when I had almost reached the venue. This was desptie the fact that I called them up the evening before. On my very civil protest I was shouted upon on the phone and blamed for cooking up excuses. This was after I had apologised for being late for the appointment and after my repeated requests to calm down. FInally the lady on the line hung up the phone on me - what a great start w...
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What agent could do to change your mind?
All the agent shoudl have done was to offer a different date and time for the viewing and definitely not raise the voice.
Was this helpful? Yes
Jan 08,2013
Minithumbdown
By:
Jan 08,2013
8 people found
this helpful
Please do not use unless you are clear about all the hidden fees and happy to pay them all. What scam artists this company are. I have never heard anything run so badly with so many hidden fees. I am the mother of a young daughter who has moved away from home to be independant and wished to handle things on her own. But she has been ripped off so much by this letting agent. She had a 12 month contract and wished to cancel giving notice and oh the fees emerged. You are charged extra fees on top o...
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What agent could do to change your mind?
Explain fully all the charges from the start in a way a young person would understand starting out on their own in the first time. Be more approachable to their customers. Cut back on all the expensive admin charges.
Was this helpful? Yes
Nov 28,2012
Minithumbup
By:
Nov 28,2012
2 people found
this helpful
When my last landlord had the property reposessed without telling us we had to find a place and move very quickly. I viewed the new property with Queensgate and it was barnd new. I explained my situation and they confirmed i could move in in 24hrs. They kept to their word and everything was as stated and eight months on i am very happy. My last agents werent bothered to help me at all, a lot of my neighbours also rent through Queensgate and they too are happy and recommended me to them in ...
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Awards won by Queensgate Residential

Individual Branch Awards

Reading, RG1 2JR

Savio Wokingham - upload your photo Savio Wokingham
10 reviews

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Rinki  - upload your photo Rinki
6 reviews

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Imran Alam - upload your photo Imran Alam
2 reviews

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Richard De Souza - upload your photo Richard De Souza
2 reviews

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