5 star

4

4

4 star

0

3 star

0

2 star

0

1 star

2

2

Customer Reviews

Showing 1-6 of 6

“ Lovely experience... ”

5 Star Review

May 24,2018

By: 'EllieMonaghan'

May 24,2018

Branch: Manchester, 111 Piccadilly
Services: Lettings (as a Tenant)
Rent PCM: £630
Would you recommend?: Yes
Postcode: M6

Branch: Manchester, 111 Piccadilly
Lettings (as a Tenant)
Rent PCM: £630
Postcode: M6

0 people found
this helpful

Had a great letting experience with Sandra, very fair, no nonsense and efficient. Was very efficient with getting things sorted quockly when needed, very helpful throughout the whole process....
read full review

Comment on agent fees

Reasonable for the type of property.

Comments (1) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

By: Sandra Savage-Fisher

May 24, 2018

View all comments (1)

Thank you Ellie for your kind review. ...

5 Star Review

Mar 05,2018

By: 'James D'

Mar 05,2018

Branch: Manchester, 111 Piccadilly
Services: Lettings (as a Tenant)
Rent PCM: £460
Would you recommend?: Yes
Postcode: M7

Branch: Manchester, 111 Piccadilly
Lettings (as a Tenant)
Rent PCM: £460
Postcode: M7

0 people found
this helpful

I moved in to a house share and It was genuinely a smooth process for me. There has been problems in the house and are currently still ongoing issues but when I email the agency they come back to me very quickly and if they ...
read full review

Comment on agent fees

competitive fee's

Comments (0) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

1 Star Review

Nov 07,2017

By: 'Poor communication'

Nov 07,2017

Branch: Manchester, 111 Piccadilly
Services: Lettings (as a Tenant)
Rent PCM: £395
Would you recommend?: No
Postcode: M72

Branch: Manchester, 111 Piccadilly
Lettings (as a Tenant)
Rent PCM: £395
Postcode: M72

0 people found
this helpful

I had a bad experience with this agency, they make me feel like they work only in the interest of the landlord, they don't care if you are not happy or not as long as you pay, it takes ages to sort out any ...
read full review

Comments (2) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

By: George

Nov 08, 2017

View all comments (2)

You know it's not only about a cleaner, all the problems are getting sorted out very slow, it takes even 3-4 months to fix something properly on a property!!! The agency doesn't represent the interests of their tenants... BY THE WAY IN THE CONTRACT Doesn't said the cleaning is not provided by qualety, said clearly every 2 weeks someone should do the cleaning! ...

5 Star Review

Nov 02,2017

By: 'Ben'

Nov 02,2017

Branch: Manchester, 111 Piccadilly
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: m30

Branch: Manchester, 111 Piccadilly
Lettings (as a Tenant)
Postcode: m30

0 people found
this helpful

QuaLETy has been a breath of fresh air. They were the third letting agent in 6 months for the property I was staying in and I've not had a single complaint with them. The property has been maintained well and promises have been followed through ...
read full review

Comments (0) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

1 Star Review

Aug 11,2015

By: 'Gareth'

Aug 11,2015

Branch: Manchester, 111 Piccadilly
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M16

Branch: Manchester, 111 Piccadilly
Lettings (as a Tenant)
Postcode: M16

0 people found
this helpful

I had a really poor experience with this letting company. More than happy to answer the phone when you want to put a deposit down, then only reply via email when living in the house due to all the issues. The house was in a ...
read full review

Comments (1) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

By: Sandra

Aug 26, 2015

View all comments (1)

I am grateful for the right to reply that the site provides as I find this claim most offensive, my agency takes pride in delivering the highest standards of service to both it's tenants and it's landlords. Customers have not only a mobile number and an email address but also an office answering service to ensure that all calls can be dealt with promptly and efficiently. With regard to the statement regarding the house being damp the only site within the property was a corridor wall where a leak ...

5 Star Review

Feb 25,2012

By: 'Ian T Price'

Feb 25,2012

Branch: Manchester, 111 Piccadilly
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:

Branch: Manchester, 111 Piccadilly
Lettings (as a Landlord)
Postcode:

0 people found
this helpful

Qualety provides a full quality service that covers all aspects of property letting. As an overseas landlord I require a comprehensive service that includes tenant sourcing & ref. checking, rent collection and full maintenance provision. Qualety has admirably provided all these aspects of a lettings ...
read full review

Comments (0) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

Areas covered

M1
Sale
M14
Manchester
M16
Salford
M20
M7
M4
M6
M15
M25
M8

Advertise on

allAgents Portal
OnTheMarket
Rightmove
Zoopla

Services offered

Sales

Lettings

Block Management
Surveys
Conveyancing
Mortgage Advice

Valuation and Fee Performance

75% customers were satisfied with fees 80% accuracy of agent's valuations

Price range of properties reviewed

Sales

Min: £0
Max: £0

Letting

Min: £395
Max: £0

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

1	0	3	2	0	0	0	0	0	0

Agent Fees

Referencing fee £69.00 per tenant
Guarantor fee £39.00 (although the first guarantor on anyone property is free if submitted at the same time as the tenant referencing)
Checkout fee £60.00 per tenant
Missed appointment fee £35.00 (charged in the event of not being ready for check-out and the appointment
having to be rebooked). This may also incur additional rent payments
Holding fee £200 (charged in the event that an applicant wishes to hold the property for longer than a week). The fee forms part of the first months rent when the applicant moves in but is non refundable if they withdraw for any
reason.
Keys - If we have to let someone into their property, however accidently caused, there will be a charge of £20 and double this amount if it is a bank holiday or after midnight.
Keys - Replacement keys are £15 in addition to the above.
Please note these fees are non refundable

Last updated at 12:48 PM 22/08/2016 by

Complaints Procedure

As a firm accredited by the National Approved Letting Scheme QuaLETy Ltd aims to provide the highest standards of service to all landlords and tenants. To ensure your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write in the first instance to Mrs Sandra Savage-Fisher at the address
below:
QuaLETy Ltd, 111 Piccadilly, Manchester, M1 2HY
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with
established âin-houseâ procedures. A formal written outcome of the complaint will be sent to you within 21 days. If
we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to
Ombudsman Services, Brew House, Wilderspool Park, Greenhall's Avenue, Warrington, WA4 6HL
www.ombudsman-services.org

Last updated at 12:48 PM 22/08/2016 by

QuaLETy Ltd