Purplebricks
1.2/5, 265 reviews
8% recommended
42% sales valuation accuracy
25% sales fee satisfaction
42% lettings valuation accuracy
20% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 42% 20% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 31 0 24 19 125 1 29 0 34
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Absolutely terrible service, no support, no proactive calls. Feel like ......”

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Mar 10,2017
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By: 'Sheffield321'
Mar 10,2017
29 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Absolutely terrible service, no support, no proactive calls. Feel like I've been robbed especially when they are still trying to charge for an EPC which was never completed 2 months after the sale. There's absolutely no incentive for them to try and sell your property as ...
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Comment on agent fees
Upfront fees, avoid.
Was this helpful? Yes

“We're currently trying to buy a house through PB and ......”

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Mar 09,2017
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By: 'JJ'
Mar 09,2017
29 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can assure you my review is genuine..."
We're currently trying to buy a house through PB and the experience is horrendous. We've submitted feedback after the viewing, made an offer but apart from a declined offer (I've no issues with that) we've had no feedback, no one to talk to. We don't ...
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“I cannot complain enough about the service we have had, ......”

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Mar 01,2017
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By: 'Gavin Wilson'
Mar 01,2017
37 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
I cannot complain enough about the service we have had, signed up for all the extras and assured our house would be sold within the month. This agent arrived once with a viewing, brought in an offer way below the asking price, we gave a ...
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Comment on agent fees
I have asked to have my fees reduced from all the extras we signed up for and clearly never got, to date hardly ant sot of response.
Was this helpful? Yes

“It all started positive with an over eager salesman who ......”

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Feb 28,2017
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By: 'Andrew'
Feb 28,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
It all started positive with an over eager salesman who comes to your house. They tell you exactly what you want to hear I.e house price and how quickly they think they can sell your property. They then offered to do the viewings etc ...
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Comment on agent fees
£1 would have been too much but was originally charged £979 but was given a poultry £200 reduction.
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By: gk1uk2001
Apr 19, 2017
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It's illegal for them not to give you a 14 day cooling off period if they have got you to sign the contract in your own home. ?You need to raise this with your local trading standards office ASAP. ...

“Any buyer or seller who thinks they will save money ......”

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Feb 17,2017
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By: 'PBRBBSH'
Feb 17,2017
33 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "This was indeed my experience with Purplebricks."
Any buyer or seller who thinks they will save money Purplebricks, will not! This company will waste time and money every time. The model does not work for either buyer or seller. No communication, lies when signing up, misleading charges. Basically poor service and unprofessional ...
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Comment on agent fees
Much more than advertised, additional fees not explained at all and service not delivered all for £1499
Was this helpful? Yes

“OK. The online purchasing of our home was quick and ......”

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Feb 13,2017
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By: 'Leebeegeebee'
Feb 13,2017
42 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
OK. The online purchasing of our home was quick and easy. That's where our good experience of purplebricks ended. 15 phone calls in 3 days asking duplicate, sometimes triplicate questions. Are we happy with a mortgage provider, do we want a quote for conveyancing blah blah blah. ...
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Comment on agent fees
Cheap. Says it all.
Was this helpful? Yes

“the worst experience of my life we were selling my ......”

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Jan 31,2017
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By: 'sue coughlan'
Jan 31,2017
37 people found
this helpful
the worst experience of my life we were selling my mothers house. Hardly any contact and never a phonecall, any contact had was by text message..when I decided to back out and go with a proper estate agency I requested my keys back..they ...
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Comment on agent fees
bad
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“This company is a joke! After taking us on she ......”

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Jan 13,2017
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By: 'Nss1'
Jan 13,2017
31 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
This company is a joke! After taking us on she jetted away on holiday promising someone else would take care of us... we lost 6 viewings! Calls were never returned and now another estate agent sold our property (quickly) they think they are still owed commission! ...
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Comment on agent fees
If Jessica had done her job then yes acceptable but no you should be embarrassed!
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“Where do I start - we were a buyer and ......”

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Jan 11,2017
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By: 'Emily'
Jan 11,2017
39 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...my review was completely genuine."
Where do I start - we were a buyer and Purple Bricks seemed to have no interest in us what so ever, we were chain free as had already sold our property so we were ideal clients. The communication at first when we were negotiating ...
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By: David
Jan 17, 2017
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'PB are all about the seller and literally don't care about the buyer - clearly they forget if they didn't have a buyer they wouldn't have sold the house' Purple bricks get paid from day one from the loan company, so selling the house is not important to them. If the owner does not sell their property they still have to pay purple bricks, so selling is just in the interests of the home owner. I would recommend on viewings take their number and speak to them directly. ...

“Really wish I had put in an offer on a ......”

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Dec 09,2016
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By: 'beckie'
Dec 09,2016
40 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Really wish I had put in an offer on a nine purplebricks property! Was 6 weeks almost before my solicitor got a draft contract. Even then they had put the wrong price on (6500 pound more) Now 3.5 months nearly post offer, solicitor is still awaiting responses from ...
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“I went with PB as they offer on their TV ......”

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Dec 07,2016
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By: 'SE'
Dec 07,2016
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
I went with PB as they offer on their TV ad a good level of customer service at a very good price. Sadly you get the level of customer service you pay for... Very little. In an 11 month period (due to various drop-outs in the ...
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“Rubbish website. First I couldn't find the property I was ......”

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Dec 06,2016
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By: 'Unhappy'
Dec 06,2016
33 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Just to let you know, we are genuine buyers, the house was looked at with Purplebricks was nothing how it looked on the photos unfortunately, however, we did find a house 2 days later and we took possession of that one."
Rubbish website. First I couldn't find the property I was looking for on their site, then it wouldn't let me register, then I tried to leave feedback 3 times on the property we visited but when I pressed submit nothing happened. I am fed up of ...
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“Absolutely terrible service, no support, no viewings in nearly 10 months. ......”

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Dec 02,2016
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By: 'Kris MB'
Dec 02,2016
39 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Unfortunately this is a genuine review, I've eventually sold through Stoneacre Properties, and even now Purplebricks have still got their for sale sign up even though I have told them it's sold and off the market. This is 100% genuine review and I can't believe I was duped into using Purplebricks!"
Absolutely terrible service, no support, no viewings in nearly 10 months. Feel like I've been robbed. There's absolutely no incentive for them to try and sell your property as they get paid either way. Fee feedback: considering all they've done is put the house on rightmove ...
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“I arranged a viewing to see a flat and took ......”

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Nov 30,2016
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By: 'previousestateagent'
Nov 30,2016
32 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
I arranged a viewing to see a flat and took the day off of work to see it. I booked it on the same day the property became live on rightmove. the day before the viewing I noticed it was missing so I called the ...
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Comment on agent fees
worst
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“Worst experience as a buyer of a Purple Bricks house ......”

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Nov 11,2016
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By: 'Reed'
Nov 11,2016
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...it is 100% not a fake review..."
Worst experience as a buyer of a Purple Bricks house no one cared about person buying the property hard to get keys handed over no correspondence unhelpful. House I bought was left in a disgusting state with broken items stated ok on property information forms. ...
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By: Jane Peel
Nov 18, 2016
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The estate agent acts for the person selling the house not the buyer. If the house was left in a bad condition, you should take that up with your own solicitor. I would not expect any estate agent to help with that. ...

“Worst service ever.We signed up after watching the adverts ......”

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Oct 23,2016
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By: 'Mthornton'
Oct 23,2016
40 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Worst service ever. We signed up after watching the adverts on TV expecting to get an excellent service and support from the local expert and how disappointed were we. The valuation was carried out and the board arrived quickly and then it stopped. No support ...
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Comment on agent fees
Bad
Was this helpful? Yes

“I instructed these so called property experts to market my 3 ......”

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Oct 09,2016
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By: 'Deutchlander196'
Oct 09,2016
37 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "If we are fakes, then why have we paid them a fee for selling our house?"
I instructed these so called property experts to market my 3 bedroomed house in Aldridge, West Midlands at the end of July 2016 having marketed it with another agent previously (at a higher price...the more you learn the more you know)! Things started...slowly but got ...
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“There are to many problems with this company to mention ......”

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Sep 26,2016
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By: 'Miles C'
Sep 26,2016
31 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Sorry to hear that Purplebricks is attacking your site, your site is probably one of the last sites that gives a true review of Purplebricks. They seem to be trying to clear the internet of all negative reviews after their apperance on the BBC watch dog program."
There are to many problems with this company to mention here and I ended up going to the Property Ombudsman, so here are a couple. First problem is the company, they do nothing for the fee except list it on the property sites. If you ...
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Comment on agent fees
The Agent was fine just doing his job selling a product. The company was the problem.
Was this helpful? Yes

“Very disappointed with Purple Bricks!! We did absolutely everything ourselves ......”

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Sep 07,2016
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By: 'Unhappy from WSM'
Sep 07,2016
27 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I am not a fake reviewer!!"
Very disappointed with Purple Bricks!! We did absolutely everything ourselves and now they want to charge us for conveyancing even tho going by their previous service we decided this would probably not be up to standard! Very very disappointed all round!!!...
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Comment on agent fees
Money for old rope it seems
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By: Mia
Sep 19, 2016
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We had a similar experience with Purplebricks. Absolute rubbish, got the valuation wrong, poor communication and even though we haven't sold the property they want their money for doing basically nothing?? ...

“Purple Bricks were efficient at the opening stages of marketing ......”

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Aug 31,2016
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By: 'Never again'
Aug 31,2016
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Yes I did use Purple Bricks to try and sell my house and yes I can honestly say I would never use them again or recommend them to anyone."
Purple Bricks were efficient at the opening stages of marketing our house through them. We had a few viewings but not a huge amount . I never felt they were pursuing possible buyers and their advertising service is purely online . After we received an offer I ...
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Comment on agent fees
The fees are exceptionally cheap and I'm afraid to say you get what you pay for .
Was this helpful? Yes
By: Tony Procter
Oct 31, 2016
View all comments (1)
You also state the following "The fact that a house buying deal for properties costing £900k can be cancelled just like that, with no mediation or advice given to the potential buyer from purplebricks is absolutely shocking and deeply unprofessional . I have made my feelings clear to the Area Manager Richard Elphick that this system , which has left us high and dry , needs to be changed immediately" Do you really think they care, I can almost hear the laughter from here, they are already loo ...

“I would avoid a house in the future if I ......”

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Aug 11,2016
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By: 'Catherine'
Aug 11,2016
33 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
I would avoid a house in the future if I saw Purple Bricks was the estate agents. We attended an open house viewing and put in asking price that the seller was asking for. 5 days later we still hadn't received any sort of communication from ...
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“We had the first agent over in May, who then ......”

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Aug 10,2016
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By: 'Aidan'
Aug 10,2016
33 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
We had the first agent over in May, who then disappeared & did not answer calls or emails. 2 months later we had another agent come over. He undervalued by 40k but when I later spoke to him this changed the original quote. He even suggested we ...
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Was this helpful? Yes
By: DDJ Bennett
Sep 01, 2016
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I am currently experiencing the same problems with Purple bircks and the agent did not disclosing that if you have defered payment you have to use their Solicitors who charge a ridiculously higher fee which purple bricks takes either a commission or fee from. They despite several calls have not got back to me and we are currently in a limbo situation as all the documentation sent by their appointed overcharing solicitors was incorrect. I have contacted the TV Program Rip of Britain ( and sugges ...

“A terrible experience from start to finish. At no point ......”

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Apr 27,2016
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By: 'Lauren'
Apr 27,2016
33 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
A terrible experience from start to finish. At no point was the agent involved in our purchase, from booking the viewing, making the offer through to the actual purchase going through - 6 months later! I believe the lack of input from the agency contributed greatly ...
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“My experience with purplebricks means I would never use nor ......”

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Feb 27,2016
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By: 'Paul'
Feb 27,2016
24 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
My experience with purplebricks means I would never use nor recommend their service to anyone. Infact entirely the opposite.I made several offers on a property the first time it came on the market and enquired as to the reason twice it relisted with the ...
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“Prestatyn Listing I listed my property with PurpleBricks in January ......”

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Feb 08,2016
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By: 'Please read! Genuine Warning!'
Feb 08,2016
37 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...my review was not fake."
Prestatyn Listing I listed my property with PurpleBricks in January of this year. Unfortunately within 19 days of listing I had a financial issue that was out of my control resulting in me no longer being able to sell. When I reported this to my agent ...
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Comment on agent fees
BAD!! Hidden Fees!
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By: Andy
Feb 22, 2018
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Sorry Mr Angel. I work for a high street independent agent. This really is not the case with regards withdrawal fees. Goodness knows where you get your info from ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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