Purplebricks
1.2/5, 265 reviews
8% recommended
42% sales valuation accuracy
25% sales fee satisfaction
42% lettings valuation accuracy
20% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 42% 20% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 31 0 24 19 125 1 29 0 34
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“I viewed a well-presented house which was marketed with Purple ......”

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Jun 29,2017
Minithumbdown
By: 'Houseowner'
Jun 29,2017
46 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can assure you this is a genuine review..."
I viewed a well-presented house which was marketed with Purple Bricks, and was very close to putting in an offer. Unfortunately, there were some aspects of the property description which turned out to be inaccurate and misleading. Firstly the house was described as having gas ...
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“Do not use PB , they give poor service ! sold me ......”

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Jun 28,2017
Minithumbdown
By: 'Disgusted customer'
Jun 28,2017
49 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Do not use PB , they give poor service ! sold me a PB plus deal product with lower fee and now trying to get me to pay for full service fee . They did not sell my house , no help whatsoever and now trying to debit my ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Purple bricks was going to sell my house I changed ......”

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Jun 28,2017
Minithumbdown
By: 'David'
Jun 28,2017
45 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Purple bricks was going to sell my house I changed my mind after 48 hours now I've just had £1499 come out of my account a week later saying first payment. When I spoke to bank a direct debit had been set up. God knows how much ...
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Comment on agent fees
Awful
Was this helpful? Yes

“It is not an estate agency it is a circus. ......”

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Jun 23,2017
Minithumbdown
By: 'Lydia'
Jun 23,2017
26 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
It is not an estate agency it is a circus. I booked one viewing at least 5 times (in Leeds) and had emails confirmed it every time. But an hour later the appointment was changed and changed and... non stop. I called a person with the ...
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Was this helpful? Yes

“Signed up with Purplebricks. Justin was great at the beginning. ......”

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Jun 22,2017
Minithumbdown
By: 'Lewisham1979'
Jun 22,2017
52 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can confirm that this was my genuine review."
Signed up with Purplebricks. Justin was great at the beginning. I only met him twice. First when he valued the property and second to take pics. I never seen him again. I never had a marketing review. I was totlaly forgotten. I signed up for ...
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Was this helpful? Yes
By: Lewisham 1979
Sep 12, 2017
View all comments (2)
Still a bad service Cherry Anderson. They are disgusting. Waste of absolute time. I am actually annoyed with myself for ever going near them. Stay with the street agents. DONT go NEAR PURPLE pricks I mean Bricks ...

“I was selling and also buying a house through purple ......”

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Jun 22,2017
Minithumbdown
By: 'Let down'
Jun 22,2017
10 people found
this helpful
I was selling and also buying a house through purple bricks, the person I was buying off where dragging their feet, I kept relaying this to purple bricks. Eventually the lady buying mine pulled out. I was so upset I took mine off the market ...
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Comment on agent fees
Appalling
Was this helpful? Yes

“Brilliant job at selling - sold within the first week. ......”

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Jun 05,2017
Minithumbup
By: 'TrKi'
Jun 05,2017
26 people found
this helpful
Brilliant job at selling - sold within the first week. However, we did all the viewings, not a problem and we did not pay extra for them to do this. The problem is the after sales team - in our experience non existent. They called ...
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Comment on agent fees
The fees make it tolerable and the solicitor they chose for us is brilliant.
Was this helpful? Yes

“Do not use under any circumstances you will regret it. ......”

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May 29,2017
Minithumbdown
By: 'Debora Hunt'
May 29,2017
40 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Do not use under any circumstances you will regret it. He does absolutely nothing to sell your house. He does not even do the viewings that we paid an extra £300 for. Horrendous....
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Comment on agent fees
Very bad.
Was this helpful? Yes

“For a starter, do what they promise! We did our ......”

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May 26,2017
Minithumbdown
By: 'Adorable22u'
May 26,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Yes I am a customer of Purplebricks..."
For a starter, do what they promise! We did our own viewing even though we paid for that service. Negotiate our own offer even though we paid for the service. We missed out 2 properties that we want to buy as Joe does not return calls ...
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Comment on agent fees
BAD BAD BAD. PAID FOR A FULL SERVICE GOT NOTHING BACK!
Was this helpful? Yes

“didnt sell the property but still charged the fee. As ......”

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May 25,2017
Minithumbdown
By: 'Alice'
May 25,2017
36 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
didnt sell the property but still charged the fee. As you pay the fee regardless they aren't proactive. Feedback following viewings rarerly received. Didn't check out the offers received meaning we had 2 offers fall through. Uncommunicative agent, sold via a high street agent eventually meaning ...
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“If I could give ZERO, I would. Deciding to rent ......”

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May 16,2017
Minithumbdown
By: 'AG'
May 16,2017
45 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "It's not a fake review, I would not be able to make up such a detailed story to write a review. Unfortunately, I had to deal with the company."
If I could give ZERO, I would. Deciding to rent a flat in London with Purplebricks is just one of the WORST DECISIONS of my life so far which unfortunately is not concluded yet. They give wrong information for a start (wrong info about deposit ...
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Was this helpful? Yes
By: Joanne
Jun 09, 2017
View all comments (1)
Not great. High staff turnover. The estate agents seem really over-worked and not contactable most of the time. Since I've rented my property with them, two staff members left with no notice and no update to myself. Seems an awful company's to work for. Leaving a message for a call back is pointless. Their phone system cuts you off if nobody is available to take your call. And there's a serious lack of information communication between different parties. All they want to do is arrange group book ...

“the only strategy seems to be to reduce the asking ......”

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May 15,2017
Minithumbdown
By: 'John Smith'
May 15,2017
46 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "This is a genuine review."
the only strategy seems to be to reduce the asking price, there's nothing proactive about Purple Bricks or their local 'expert' and on that point he wasn't familiar with local service charges or other useful information to encourage the odd viewing over the past few ...
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“I contacted Purple Bricks on the 18th December 2015 and asked ......”

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May 09,2017
Minithumbdown
By: 'Joanne'
May 09,2017
71 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...it's identical to the review I posted on Trustpilot"
I contacted Purple Bricks on the 18th December 2015 and asked them to value my 1 bedroom flat which is 50% shared ownership. I was given the price after looking at the other adverts on right move that the local expert had complied and she gave me my ...
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Comment on agent fees
very very very bad
Was this helpful? Yes

“In over two months with Purplebricks we have had only 2 ......”

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May 07,2017
Minithumbdown
By: 'geetee'
May 07,2017
33 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
In over two months with Purplebricks we have had only 2 or 3 viewings, even after the price was reduced. We now have a buyer, thanks to a local estate agent The very pleasant PB agent was initially very positive about selling this property within a month. ...
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Comment on agent fees
Fee feedback: A not inconsiderable amount of money when there is no guarantee of a successful outcome.
Was this helpful? Yes

“Very poor service, positive first meeting with the agent then ......”

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May 03,2017
Minithumbdown
By: 'Kevin Rooney'
May 03,2017
41 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Please don't remove my review as I feel other customers need to know who they would be dealing with."
Very poor service, positive first meeting with the agent then went down hill from there, viewings cancelled because there were no agents to meet prospective buyers, complaints about the agents when viewing,viewing arranged and then prospective buyers not told it had been cancelled so ...
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“Rubbish. Didn't do anything. Took our money and disappeared. We ......”

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Apr 29,2017
Minithumbdown
By: 'RobbedByPurpleBricks'
Apr 29,2017
40 people found
this helpful

allAgents says

.
Rubbish. Didn't do anything. Took our money and disappeared. We were already listed on zoopla etc so we had no sign that they did anything at all for our £1200. In the three weeks our house was listed we got no viewings through purple bricks but ...
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Comment on agent fees
£1200 to turn up once and take some shoddy pictures with his phone is extremely poor value
Was this helpful? Yes

“Purplebricks have been absolutely horrendous. The customer service has been ......”

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Apr 27,2017
Minithumbdown
By: 'Anthony'
Apr 27,2017
39 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Purplebricks have been absolutely horrendous. The customer service has been terrible and genuinely, you are just a payment to them. I had been recommended Purplebricks by a family member who had had a good experience with them out of the area however, the so-called expert ...
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Was this helpful? Yes

“Imagine you're making the biggest purchase of your life. Now ......”

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Apr 24,2017
Minithumbdown
By: 'Bob X'
Apr 24,2017
32 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Imagine you're making the biggest purchase of your life. Now imagine that process is being overseen by a company who's got their commission already and couldn't give a toss about anyone after that. No less than three times over the space of a month did ...
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Was this helpful? Yes

“Angela was well spoken and knowledgeable when I spoke to ......”

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Apr 21,2017
Minithumbdown
By: 'In shock'
Apr 21,2017
43 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "The public deserves to hear my review and Purplebricks needs to provide a better service that doesn't affect sellers negatively. My experience was stressful and costly - it put me back weeks that I could of been looking for tenants and possibly renting my house earlier."
Angela was well spoken and knowledgeable when I spoke to her. I already had advertised my property and just needed her to do the viewings but told her I was happy paying the full price for extras that I would not use. I signed up ...
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Comment on agent fees
Fee fedback The fee of almost £1000 for doing nothing would have been steep. If she had signed a tenant it would have been very reasonable.
Was this helpful? Yes

“Very very bad experience. It is a terrible unprofessional company. ......”

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Apr 14,2017
Minithumbdown
By: 'Unhappy customer'
Apr 14,2017
61 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Very very bad experience. It is a terrible unprofessional company. We were in the process of buying a house, had our valuation and searches done coming nearly to the end to exchange contracts. We had even chosen all of our furniture and what we wanted ...
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Was this helpful? Yes

“My wife and I recently decided to put our house ......”

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Apr 13,2017
Minithumbup
By: 'Alan Wright'
Apr 13,2017
11 people found
this helpful
My wife and I recently decided to put our house on the market. So we agreed we would get four valuations - two from the traditional on the High Street Estate Agents and two from the On-Line Companies. In a four horse race the outright ...
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
By: Alan Wright
Apr 14, 2018
View all comments (8)
I wonder if some of the comments engendered by my review are down to a sheer envy of my prestigious linguistic/literary skills at writing a review! ...

“Prior to agreeing to go live all was well and ......”

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Apr 05,2017
Minithumbdown
By: 'Ian'
Apr 05,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can confirm that this is a genuine review..."
Prior to agreeing to go live all was well and appeared competent and keen to help. Advert and photos done, description done, back and forth a couple of times to make changes. Went live. As soon as you go live you are tied into their ...
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Was this helpful? Yes
By: Alan
Apr 13, 2017
View all comments (1)
Very useful and, I fear, confirming everything I suspected about this new type of agency, especially the bit about being tied to them regardless, or risk losing your outlay. I was seriously considering using PB as I will be selling my own house in a desirable N.Yorks village near Skipton, but I will now definitely look elsewhere. Thanks for the heads-up. ...

“It was really difficult arranging viewings. The Agent was to ......”

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Apr 04,2017
Minithumbup
By: 'A buyer'
Apr 04,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
It was really difficult arranging viewings. The Agent was to busy covering a wide area. Our first viewing was in the dark at 9pm and necessarily involved 1 of us staying at home as our son was in bed. The agent was not available on the ...
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Was this helpful? Yes
By: The buyer
Mar 03, 2018
View all comments (1)
I can assure you this review is not only genuine but completely factual - unfortunately as I only wish we hadn't had to deal with these agents. compared to the ones we used to sell our house I can see exactly why they are so cheap. How cheap to suggest a review is not genuine rather than verify the details with their own staff. ...

“Our initial valuation meeting with David went fine and he ......”

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Mar 31,2017
Minithumbdown
By: 'Stuart and Margaret'
Mar 31,2017
36 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "It is not a fake review, they tried the same gambit with my Trustpilot review..."
Our initial valuation meeting with David went fine and he explained how the selling procedure should progress and how the online sale worked. He gave a range between £575000 and £625000 which was way above local agents' valuation, theirs being between £550000 and £575000 which I must admit seemed ...
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Comment on agent fees
Go for a no sale no fee all the time
Was this helpful? Yes

“Well it all started quite positively Our local agent came ......”

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Mar 23,2017
Minithumbdown
By: 'Dave'
Mar 23,2017
37 people found
this helpful
Well it all started quite positively Our local agent came to see us and gave us the sales pitch which sounded great i e the agents fees and also on average the property should sell within 14 days. However after that things went downhill. Firstly the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Long story short I put an offer in for a ......”

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Mar 16,2017
Minithumbdown
By: 'Roz'
Mar 16,2017
31 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Long story short I put an offer in for a property back in the first week of January. Recently it came to light that attic space they had 'converted' for extra storage space wasn't actually included in the lease. Subsequently my mortgage lender has reduced ...
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Was this helpful? Yes

“Purple Bricks were excellent from start to finish can't thank ......”

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Mar 15,2017
Minithumbup
By: 'Dawsy212'
Mar 15,2017
5 people found
this helpful
Purple Bricks were excellent from start to finish can't thank them enough they sold out house within a week and we saved 4 grand in fees....
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Comment on agent fees
Amazing
Was this helpful? Yes

“Felt really let down, he didn't reply to my emails, ......”

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Mar 14,2017
Minithumbdown
By: 'Person u ignored.... One prob of many'
Mar 14,2017
30 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Felt really let down, he didn't reply to my emails, even regarding stuff like the survey, I only actually got to speak to him day b4 exchange after I liaised with buyer myself and I was to scared to pull him up for ignoring me ...
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“Absolutely outstanding customer service from Kelly, made what can be ......”

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Mar 13,2017
Minithumbup
By: 'Satisfied customer'
Mar 13,2017
3 people found
this helpful
Absolutely outstanding customer service from Kelly, made what can be a stressful time effortless, I cannot recommend Kelly and purplebricks highly enough....
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Comment on agent fees
Excellent
Was this helpful? Yes

“After paying £800 plus upfront,(non refundable) and having the property ......”

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Mar 12,2017
Minithumbup
By: 'Let Down'
Mar 12,2017
27 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
After paying £800 plus upfront,(non refundable) and having the property on the market for just over a month,we feel very let down. There has been lack of communication and feedback. The description and write up was very poor,I could have done a better ...
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Comment on agent fees
Very expensive for little work and no result.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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