Purplebricks
1.2/5, 265 reviews
8% recommended
42% sales valuation accuracy
25% sales fee satisfaction
42% lettings valuation accuracy
20% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 42% 20% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 31 0 24 19 125 1 29 0 34
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“What an awful company, absolute lies and bare faced denial ......”

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Jan 12,2018
Minithumbdown
By: 'Mark Whelan'
Jan 12,2018
39 people found
this helpful
What an awful company, absolute lies and bare faced denial of no action. Local agent has missed appointments, lied about contacting potential buyers and done nothing to sell the property. DO NOT USE THIS COMPANY. After a complaint not being answered for 48 hours they simply ...
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Comment on agent fees
Not worth one pound
Was this helpful? Yes
By: Bernice
Feb 04, 2018
View all comments (1)
Couldn't agree more. Bookings via agent do not go through Purplebricks on line system. Same problems as you and many others with ? phantom viewers. Complaints not dealt with effectively. Total waste of money for both Purplebricks and their agents (yes had two assigned, neither worth the fee). ...

“Avoid at all costs! They managed a rental for us. ......”

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Jan 10,2018
Minithumbdown
By: 'Jules'
Jan 10,2018
27 people found
this helpful
Avoid at all costs! They managed a rental for us. We never saw or were able to check references and ended up with terrible tenants who left us in debt as well as electricity debts and lots of other debt but then just move around! ...
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Comment on agent fees
Hidden extras
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By: Mark
Sep 28, 2019
View all comments (1)
Couldn't agree more. Have charged me for Fully managed service but i have not received rent for 5 months,tenant has left with no forwarding address ,checkout completed 12 August- PB say tenants left in June (was not told .asked for evidence of this ,none forthcoming }was handed one set of keys (other set still missing),no sign of DPS deposit,thousands pounds damage to property,3 dogs at property (agreed to one small dog) no extra payments received.Total nightmare. Off to Ombudsman and legal re ...

“Really they deserve 0 stars. We employed Purplebricks to "fully manage" ......”

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Jan 10,2018
Minithumbdown
By: 'Northscarf'
Jan 10,2018
26 people found
this helpful
Really they deserve 0 stars. We employed Purplebricks to "fully manage" our rental property. They did not deliver what they promised from beginning to end and I would strongly advise against using them. Communication with them throughout has been abysmal. They have not completed or responded ...
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Comment on agent fees
Fees were relatively cheap, but that does appear to reflect the poor service received.
Was this helpful? Yes

“Whilst I have to say Emma Orchard was great friendly ......”

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Jan 08,2018
Minithumbdown
By: 'Mick'
Jan 08,2018
22 people found
this helpful
Whilst I have to say Emma Orchard was great friendly and helpful.. the company and everything else was appalling. I advise to steer clear of this company if you are a tenant especially. Because they have no base everyone is in different towns and cities ...
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Comment on agent fees
Too high and especially deposit very high.
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“Dont bother. They out right lie to your face about ......”

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Dec 20,2017
Minithumbdown
By: 'PIE'
Dec 20,2017
45 people found
this helpful
Dont bother. They out right lie to your face about actively selling your flat & entice you with an overblown vaulation just to get you to sign up. Once you do sign up your advert quality is below average, inaccurate floor plans & above all incredibly bad ...
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Comment on agent fees
Its cheap
Was this helpful? Yes

“Purplebricks Portsmouth sold my property in 10 days and for 100% of ......”

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Dec 20,2017
Minithumbdown
By: 'DON'T USE PURPLEBRICKS' CONVEYANCERS!'
Dec 20,2017
34 people found
this helpful
Purplebricks Portsmouth sold my property in 10 days and for 100% of the asking price which I was very satisfied about. However, I made the mistake of accepting the conveyancing firm allocated to me through the house sale: LawComm. I am now into my fifth month waiting ...
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Comment on agent fees
I think Purplebricks' estate agents fees are fine. As I stated above the conveyancers fees are not worth the wait. You could not pay me to use LawComm Solicitors (Whiteley) again.
Was this helpful? Yes
By: kay kendall
Nov 28, 2018
View all comments (3)
I was considering using this company and even had the women come out to the house. She was very rude about my house and its potential price, when I know other houses in the street have been sold for considerably more that she quoted it was worth. Not sure what her game was, but now I have read all these reviews, has completely put me off. I will go for a local agent instead, who I know sell houses well ...

“Couldn't organise a p__ up in a brewery. OMG purple ......”

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Dec 15,2017
Minithumbdown
By: 'David Harvey'
Dec 15,2017
52 people found
this helpful
Couldn't organise a p__ up in a brewery. OMG purple bricks were dreadful. I chose them to manage a rental property for me and was attracted by their competitive ongoing monthly management fees. Getting an advert online and the initial visit by James Favas the ...
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Comment on agent fees
Bad value
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“Don't make the same mistake as us, AVOID! Go to ......”

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Dec 15,2017
Minithumbdown
By: 'JS'
Dec 15,2017
45 people found
this helpful
Don't make the same mistake as us, AVOID! Go to a high street agent, who is trained in customer service, knowledgeable and competent to see their role through! Talks a good speech until you sign up and the service becomes abysmal. Photo's that look appalling, ...
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“Well I put my two bed flat on the market ......”

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Dec 14,2017
Minithumbdown
By: 'Wasted time through PurpleB.....'
Dec 14,2017
39 people found
this helpful
Well I put my two bed flat on the market through Purple bricks at the price they recommended. When I chased progress two so called buyers made appointments to view neither arrived. After 5 weeks and no progress I approached a local agent and the flat ...
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Comment on agent fees
Bad
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“Purplebricks in my area, promised me that the property would ......”

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Dec 14,2017
Minithumbdown
By: 'mortrc'
Dec 14,2017
34 people found
this helpful
Purplebricks in my area, promised me that the property would sell, although the price was well over the value, months and no viewings dropping the price so low that no profit only loss, to be left with a bill of over £900.00 for me to pay. ...
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Comment on agent fees
Really bad, they are misleading with their words and false claims to the value of your property.
Was this helpful? Yes

“Thank you Mark Bruce and the isle of wight team ......”

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Dec 14,2017
Minithumbup
By: 'Caroline Boot'
Dec 14,2017
9 people found
this helpful
Thank you Mark Bruce and the isle of wight team for all your help with our sale. Mark has been there every step of the way and the team closely behind. Purplebricks is a good way to sell, I would definitely recommend it....
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Comment on agent fees
Good
Was this helpful? Yes

“I can only sum up my experience with trying to ......”

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Sep 12,2017
Minithumbdown
By: 'Dido6096'
Sep 12,2017
65 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can absolutely assure you that it was a genuine review."
I can only sum up my experience with trying to sell through Purple Bricks by saying that it was awful, distressing and the most expensive mistake I've ever made :( I am writing to Watchdog with a full report of what happened to me to hopefully ...
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Comment on agent fees
Bad as once you've signed on the dotted line and committed to payment, they lose incentive.
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“DO NOT USE PURPLE BRICKS - The business model is ......”

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Aug 30,2017
Minithumbdown
By: 'Curls'
Aug 30,2017
59 people found
this helpful
DO NOT USE PURPLE BRICKS - The business model is appalling. Once they have the money (I paid upfront) they are not interested in anything further. I had very few viewings, agent (or "Local Property expert") was not very good or proactive. Lady undertaking the ...
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Comment on agent fees
Fees were no different to using a high street agent due to the value of the property
Was this helpful? Yes
By: Peter Mullen
Sep 12, 2017
View all comments (6)
Flower your right, watchdog did investigate Purplebricks, take a look for yourself. https://www.youtube.com/watch?v=tW4t33UYHvc ...

“DO NOT USE PURPLE BRICKS! They promise you everything at ......”

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Aug 23,2017
Minithumbdown
By: 'WarwickWoman'
Aug 23,2017
56 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "My review is genuine."
DO NOT USE PURPLE BRICKS! They promise you everything at the start and as my properties target market is young adults, I thought the fact that they are online only wouldnt be an issue. As soon as they have your money they dont care about ...
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Comment on agent fees
Bad
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“Purple Bricks are unbelievable!! 1. On instruction, the, for sale sign ......”

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Aug 19,2017
Minithumbdown
By: 'Lucy Whitaker'
Aug 19,2017
70 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Purple Bricks are unbelievable!! 1. On instruction, the, for sale sign was put up incorrectly and was not visible, except to our neighbours opposite. Despite this lack of common sense, we rang the 'contact centre' about this, but nothing was done to rectify this problem. 2. We ...
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By: Lucy Whitaker
Aug 24, 2017
View all comments (2)
Yep! They are absolutely horrendous! Now onto the final stage of the complaints procedure... although they seem unable to follow that!! ...

“Awful, i wouldn't even consider using them.We signed up ......”

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Aug 19,2017
Minithumbdown
By: 'Scott'
Aug 19,2017
52 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...my review was genuine."
Awful, i wouldn't even consider using them. We signed up with Purplebricks in June and were confident with the process. Then after 11 weeks without a single viewing have realised something is seriously wrong. The agent put the house on the market at an inflated price ...
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What agent could do to change your mind?
That was an expensive lesson to learn, about ‚£849 worth.
Attached Filesnbsp;
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“If I could rate it zero I would. 6 months we ......”

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Aug 04,2017
Minithumbdown
By: 'Pete'
Aug 04,2017
74 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "My review was not a fake..."
If I could rate it zero I would. 6 months we had our property up with Purple Bricks and had about 6-7 timewasters as viewers. I asked numerous times for them to improve the awful pictures but nothing was ever done. Eventually we gave up trying ...
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“Pre sale very good, listing on websites Rightmove & Purple Bricks ......”

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Aug 04,2017
Minithumbdown
By: 'michael'
Aug 04,2017
28 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Pre sale very good, listing on websites Rightmove & Purple Bricks ok. Photography very amateurish, did not show the house in its best light.if you are prepared to do all the work, ie photocopy sales documents and arrange viewings PB are ok. Post sales VERY ...
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Comment on agent fees
For the work involved - overpriced.
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By: Lee
Dec 13, 2017
View all comments (1)
Why would they challenge a three star review...? They really do want to brainwash the public! ...

“*Over value property, dishonestly tie you in to a loan ......”

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Aug 02,2017
Minithumbdown
By: 'Kathi'
Aug 02,2017
76 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
*Over value property, dishonestly tie you in to a loan deal, now 6 weeks later, not a text, viewing or even a phone call update. tried to cancel after 5 days which is within the cooling off period, but these guys do not accept this well known ...
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Comment on agent fees
Money taken under false pretence, misrepresentation and covering up the real terms and conditions. I feel I have been the victim of a 'legal' scam!
Was this helpful? Yes
By: AEIOU
Jan 03, 2018
View all comments (1)
You are not obliged to pay if they fail to provide a service to a professional standard or provide they service they intended to charge for, it is no different to buying a faulty product, you can either return it and have a full refund or a replacement at your own discretion not at the discretion of the vendor. Estate agents will be liable for criminal prosecution as of this year for any misleading claims. Purple Bricks have been on Watchdog with their misleading rhetoric. The finance company ar ...

“Disgusting company. We put a property up with Purple Bricks ......”

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Aug 02,2017
Minithumbdown
By: 'Sarah Jones'
Aug 02,2017
55 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Disgusting company. We put a property up with Purple Bricks around the middle of June and i wish i had listen to everyone. The "Property Expert" who lived no where near me mis-sold me from the start, didn't mention the cooling off period even when ...
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Comment on agent fees
Fees were i thought fair but they did charge us £99 to put it as a 'Premium listing' on right move.
Was this helpful? Yes

“Did not make it clear that they want paying within 10 ......”

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Aug 02,2017
Minithumbdown
By: 'P'
Aug 02,2017
42 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Did not make it clear that they want paying within 10 months weather house has sold or not. Agent was hungover so maybe that's why it wasn't mentioned. Fee feedback: They are cheap but you have to pay them in 10 months if they sell your house ...
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“Appalling - we have had 3 viewings in 5 months, when other ......”

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Jul 31,2017
Minithumbdown
By: 'Tracy Palazzo'
Jul 31,2017
54 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...this is a very genuine review and I am angry that they brand themselves as a 'proper estate agents' - they are not - they profit from getting customers ONTO the market what happens after that is irrelevant. people may still wish to take this risk - but they need to know the difference and why one service costs a lot more money after sale and the latter charges a much reduced fee - but charges"
Appalling - we have had 3 viewings in 5 months, when other agents have seen selling properties in our local area! The agent came to value our property and couldn't give us a valuation as he didn't know the area ( so much for local experts). But said ...
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Comment on agent fees
A Rip Off - don't do it!! They charge whether you sell your house or not - so they have absolutely no interest in helping you to sell your house.
Was this helpful? Yes
By: R Bruce
Aug 31, 2017
View all comments (1)
Seems a perfectly good summary of the PB business model to me. ...

“The adverts say they are just like an ordinary estate ......”

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Jul 26,2017
Minithumbdown
By: 'RMK2327'
Jul 26,2017
54 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can confirm my review of Purplebricks is definitely not fake. On the contrary, it is an honest account of my experience of the service they provide."
The adverts say they are just like an ordinary estate agent just not on the high street. That's utter nonsense! Here is my situation:- Vacant duplex apartment Well presented First time buyer No chain Almost 15 weeks later there is still no sign of completion. ...
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Comment on agent fees
The agent gets the fee regardless of whether they actually sell your property! There are plenty of online agents who offer no sale no fee if you have to use one of the on line alternatives that offer no sale no fee. After the Purple Bricks experience though, as stated above, I would wholeheartedly recommended going to a well established high street agent and negotiate the fee - most of them are willing to negotiate.
Was this helpful? Yes

“Awful !! I arranged to view a property and was given ......”

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Jul 25,2017
Minithumbdown
By: 'Elizabeth'
Jul 25,2017
48 people found
this helpful
Awful !! I arranged to view a property and was given a provisional appointment. I turned up for appointment and there was no no one at the property. I called them to complain and spoke to a very rude woman who told me it was my ...
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“First thing to understand about Purple Bricks is that the ......”

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Jul 18,2017
Minithumbdown
By: 'Very Unhappy of Norfolk'
Jul 18,2017
61 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I have told the truth about my experience of dealing with PB..."
First thing to understand about Purple Bricks is that the contract is NOT with an estate agent but a finance company ( Close Brothers), and is essentially a credit agreement. This means that complaints are NOT taken seriously by PB. They will simply fob you off ...
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By: gravy train
Sep 08, 2017
View all comments (5)
I guess you could say that you get what you pay for....... ...

“When I first met with Lauren, she seemed knowledgeable and ......”

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Jul 18,2017
Minithumbdown
By: 'K'
Jul 18,2017
49 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
When I first met with Lauren, she seemed knowledgeable and showed passion and interest in our property. It made the decision between Purplebricks and an established high street estate agent extremely difficult. However, Lauren's initial eagerness and energy was enough to win us over. As ...
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Comment on agent fees
It's good value in the same way as flushing a grand down the toilet is cheaper than flushing five grand down the toilet
Was this helpful? Yes

“Absoultly regret going with purple bricks. We started off impressed ......”

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Jul 15,2017
Minithumbdown
By: 'Taylor'
Jul 15,2017
42 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Absoultly regret going with purple bricks. We started off impressed when we sat round the table discussing potentiality going with purple bricks and felt confident that our property expert James was the person to sell our house, I guess he was a good sales man ...
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Comment on agent fees
Good if they provided the service
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“This company is a absolute nightmare to deal with, they ......”

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Jul 13,2017
Minithumbdown
By: 'S.slack'
Jul 13,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
This company is a absolute nightmare to deal with, they do nothing for there payment, and we are in the process of going to our ombudsman and watchdog as we were mis- sold there product please stay away from these people they have so many ...
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Comment on agent fees
bad as they do nothing for it.
Was this helpful? Yes

“Absolutely awful agent and terrible company to use. Ive had ......”

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Jul 11,2017
Minithumbdown
By: 'M'
Jul 11,2017
44 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I know Purplebricks might not like what I have to say about them but they have no right to ask for my opinion to be removed, it's my opinion. I wouldn't make it up. I did it because I have had a bad experience with them."
Absolutely awful agent and terrible company to use. Ive had nothing but issues from the start to the board being put in the wrong place and finally being moved after 6 weeks (only when I got head office involved). To the absolute mess up of my ...
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Comment on agent fees
Not worth a penny, either way they've made their money so theres no incentive at all to keep on top of things, your on your own when purple bricks get your signature on the dotted line! GO WITH A PROPER ESTATE AGENT!
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“I have been with this lot for nearly seven months ......”

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Jul 06,2017
Minithumbdown
By: 'G Buckham'
Jul 06,2017
39 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
I have been with this lot for nearly seven months and had one viewer. I have been absolutely disgusted by her lack of contact and guidance to promote or get viewers to look at the property. the only contact was her offer to redo the ...
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Comment on agent fees
SHOCKING
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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