Purplebricks
1.3/5, 249 reviews
9% recommended
42% sales valuation accuracy
25% sales fee satisfaction
38% lettings valuation accuracy
20% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 38% 20% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 27 0 22 19 119 1 29 0 30
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“If I could rate it zero I would. 6 months we ......”

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Aug 04,2017
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By: 'Pete'
Aug 04,2017
74 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "My review was not a fake..."
If I could rate it zero I would. 6 months we had our property up with Purple Bricks and had about 6-7 timewasters as viewers. I asked numerous times for them to improve the awful pictures but nothing was ever done. Eventually we gave up trying ...
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“Pre sale very good, listing on websites Rightmove & Purple Bricks ......”

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Aug 04,2017
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By: 'michael'
Aug 04,2017
28 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Pre sale very good, listing on websites Rightmove & Purple Bricks ok. Photography very amateurish, did not show the house in its best light.if you are prepared to do all the work, ie photocopy sales documents and arrange viewings PB are ok. Post sales VERY ...
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Comment on agent fees
For the work involved - overpriced.
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By: Lee
Dec 13, 2017
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Why would they challenge a three star review...? They really do want to brainwash the public! ...

“*Over value property, dishonestly tie you in to a loan ......”

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Aug 02,2017
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By: 'Kathi'
Aug 02,2017
76 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
*Over value property, dishonestly tie you in to a loan deal, now 6 weeks later, not a text, viewing or even a phone call update. tried to cancel after 5 days which is within the cooling off period, but these guys do not accept this well known ...
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Comment on agent fees
Money taken under false pretence, misrepresentation and covering up the real terms and conditions. I feel I have been the victim of a 'legal' scam!
Was this helpful? Yes
By: AEIOU
Jan 03, 2018
View all comments (1)
You are not obliged to pay if they fail to provide a service to a professional standard or provide they service they intended to charge for, it is no different to buying a faulty product, you can either return it and have a full refund or a replacement at your own discretion not at the discretion of the vendor. Estate agents will be liable for criminal prosecution as of this year for any misleading claims. Purple Bricks have been on Watchdog with their misleading rhetoric. The finance company ar ...

“Disgusting company. We put a property up with Purple Bricks ......”

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Aug 02,2017
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By: 'Sarah Jones'
Aug 02,2017
55 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Disgusting company. We put a property up with Purple Bricks around the middle of June and i wish i had listen to everyone. The "Property Expert" who lived no where near me mis-sold me from the start, didn't mention the cooling off period even when ...
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Comment on agent fees
Fees were i thought fair but they did charge us £99 to put it as a 'Premium listing' on right move.
Was this helpful? Yes

“Did not make it clear that they want paying within 10 ......”

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Aug 02,2017
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By: 'P'
Aug 02,2017
42 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Did not make it clear that they want paying within 10 months weather house has sold or not. Agent was hungover so maybe that's why it wasn't mentioned. Fee feedback: They are cheap but you have to pay them in 10 months if they sell your house ...
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“Appalling - we have had 3 viewings in 5 months, when other ......”

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Jul 31,2017
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By: 'Tracy Palazzo'
Jul 31,2017
54 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...this is a very genuine review and I am angry that they brand themselves as a 'proper estate agents' - they are not - they profit from getting customers ONTO the market what happens after that is irrelevant. people may still wish to take this risk - but they need to know the difference and why one service costs a lot more money after sale and the latter charges a much reduced fee - but charges"
Appalling - we have had 3 viewings in 5 months, when other agents have seen selling properties in our local area! The agent came to value our property and couldn't give us a valuation as he didn't know the area ( so much for local experts). But said ...
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Comment on agent fees
A Rip Off - don't do it!! They charge whether you sell your house or not - so they have absolutely no interest in helping you to sell your house.
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By: R Bruce
Aug 31, 2017
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Seems a perfectly good summary of the PB business model to me. ...

“The adverts say they are just like an ordinary estate ......”

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Jul 26,2017
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By: 'RMK2327'
Jul 26,2017
54 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can confirm my review of Purplebricks is definitely not fake. On the contrary, it is an honest account of my experience of the service they provide."
The adverts say they are just like an ordinary estate agent just not on the high street. That's utter nonsense! Here is my situation:- Vacant duplex apartment Well presented First time buyer No chain Almost 15 weeks later there is still no sign of completion. ...
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Comment on agent fees
The agent gets the fee regardless of whether they actually sell your property! There are plenty of online agents who offer no sale no fee if you have to use one of the on line alternatives that offer no sale no fee. After the Purple Bricks experience though, as stated above, I would wholeheartedly recommended going to a well established high street agent and negotiate the fee - most of them are willing to negotiate.
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“Awful !! I arranged to view a property and was given ......”

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Jul 25,2017
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By: 'Elizabeth'
Jul 25,2017
48 people found
this helpful
Awful !! I arranged to view a property and was given a provisional appointment. I turned up for appointment and there was no no one at the property. I called them to complain and spoke to a very rude woman who told me it was my ...
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“First thing to understand about Purple Bricks is that the ......”

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Jul 18,2017
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By: 'Very Unhappy of Norfolk'
Jul 18,2017
60 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I have told the truth about my experience of dealing with PB..."
First thing to understand about Purple Bricks is that the contract is NOT with an estate agent but a finance company ( Close Brothers), and is essentially a credit agreement. This means that complaints are NOT taken seriously by PB. They will simply fob you off ...
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By: gravy train
Sep 08, 2017
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I guess you could say that you get what you pay for....... ...

“When I first met with Lauren, she seemed knowledgeable and ......”

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Jul 18,2017
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By: 'K'
Jul 18,2017
49 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
When I first met with Lauren, she seemed knowledgeable and showed passion and interest in our property. It made the decision between Purplebricks and an established high street estate agent extremely difficult. However, Lauren's initial eagerness and energy was enough to win us over. As ...
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Comment on agent fees
It's good value in the same way as flushing a grand down the toilet is cheaper than flushing five grand down the toilet
Was this helpful? Yes

“Absoultly regret going with purple bricks. We started off impressed ......”

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Jul 15,2017
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By: 'Taylor'
Jul 15,2017
42 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Absoultly regret going with purple bricks. We started off impressed when we sat round the table discussing potentiality going with purple bricks and felt confident that our property expert James was the person to sell our house, I guess he was a good sales man ...
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Comment on agent fees
Good if they provided the service
Was this helpful? Yes

“This company is a absolute nightmare to deal with, they ......”

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Jul 13,2017
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By: 'S.slack'
Jul 13,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
This company is a absolute nightmare to deal with, they do nothing for there payment, and we are in the process of going to our ombudsman and watchdog as we were mis- sold there product please stay away from these people they have so many ...
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Comment on agent fees
bad as they do nothing for it.
Was this helpful? Yes

“Absolutely awful agent and terrible company to use. Ive had ......”

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Jul 11,2017
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By: 'M'
Jul 11,2017
44 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I know Purplebricks might not like what I have to say about them but they have no right to ask for my opinion to be removed, it's my opinion. I wouldn't make it up. I did it because I have had a bad experience with them."
Absolutely awful agent and terrible company to use. Ive had nothing but issues from the start to the board being put in the wrong place and finally being moved after 6 weeks (only when I got head office involved). To the absolute mess up of my ...
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Comment on agent fees
Not worth a penny, either way they've made their money so theres no incentive at all to keep on top of things, your on your own when purple bricks get your signature on the dotted line! GO WITH A PROPER ESTATE AGENT!
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“I have been with this lot for nearly seven months ......”

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Jul 06,2017
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By: 'G Buckham'
Jul 06,2017
39 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
I have been with this lot for nearly seven months and had one viewer. I have been absolutely disgusted by her lack of contact and guidance to promote or get viewers to look at the property. the only contact was her offer to redo the ...
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Comment on agent fees
SHOCKING
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“I viewed a well-presented house which was marketed with Purple ......”

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Jun 29,2017
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By: 'Houseowner'
Jun 29,2017
46 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can assure you this is a genuine review..."
I viewed a well-presented house which was marketed with Purple Bricks, and was very close to putting in an offer. Unfortunately, there were some aspects of the property description which turned out to be inaccurate and misleading. Firstly the house was described as having gas ...
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“Do not use PB , they give poor service ! sold me ......”

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Jun 28,2017
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By: 'Disgusted customer'
Jun 28,2017
49 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Do not use PB , they give poor service ! sold me a PB plus deal product with lower fee and now trying to get me to pay for full service fee . They did not sell my house , no help whatsoever and now trying to debit my ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Purple bricks was going to sell my house I changed ......”

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Jun 28,2017
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By: 'David'
Jun 28,2017
45 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Purple bricks was going to sell my house I changed my mind after 48 hours now I've just had £1499 come out of my account a week later saying first payment. When I spoke to bank a direct debit had been set up. God knows how much ...
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Comment on agent fees
Awful
Was this helpful? Yes

“It is not an estate agency it is a circus. ......”

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Jun 23,2017
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By: 'Lydia'
Jun 23,2017
26 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
It is not an estate agency it is a circus. I booked one viewing at least 5 times (in Leeds) and had emails confirmed it every time. But an hour later the appointment was changed and changed and... non stop. I called a person with the ...
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Was this helpful? Yes

“Signed up with Purplebricks. Justin was great at the beginning. ......”

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Jun 22,2017
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By: 'Lewisham1979'
Jun 22,2017
52 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can confirm that this was my genuine review."
Signed up with Purplebricks. Justin was great at the beginning. I only met him twice. First when he valued the property and second to take pics. I never seen him again. I never had a marketing review. I was totlaly forgotten. I signed up for ...
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By: Lewisham 1979
Sep 12, 2017
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Still a bad service Cherry Anderson. They are disgusting. Waste of absolute time. I am actually annoyed with myself for ever going near them. Stay with the street agents. DONT go NEAR PURPLE pricks I mean Bricks ...

“I was selling and also buying a house through purple ......”

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Jun 22,2017
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By: 'Let down'
Jun 22,2017
10 people found
this helpful
I was selling and also buying a house through purple bricks, the person I was buying off where dragging their feet, I kept relaying this to purple bricks. Eventually the lady buying mine pulled out. I was so upset I took mine off the market ...
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Comment on agent fees
Appalling
Was this helpful? Yes

“Brilliant job at selling - sold within the first week. ......”

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Jun 05,2017
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By: 'TrKi'
Jun 05,2017
26 people found
this helpful
Brilliant job at selling - sold within the first week. However, we did all the viewings, not a problem and we did not pay extra for them to do this. The problem is the after sales team - in our experience non existent. They called ...
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Comment on agent fees
The fees make it tolerable and the solicitor they chose for us is brilliant.
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“Do not use under any circumstances you will regret it. ......”

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May 29,2017
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By: 'Debora Hunt'
May 29,2017
40 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Do not use under any circumstances you will regret it. He does absolutely nothing to sell your house. He does not even do the viewings that we paid an extra £300 for. Horrendous....
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Comment on agent fees
Very bad.
Was this helpful? Yes

“For a starter, do what they promise! We did our ......”

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May 26,2017
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By: 'Adorable22u'
May 26,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Yes I am a customer of Purplebricks..."
For a starter, do what they promise! We did our own viewing even though we paid for that service. Negotiate our own offer even though we paid for the service. We missed out 2 properties that we want to buy as Joe does not return calls ...
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Comment on agent fees
BAD BAD BAD. PAID FOR A FULL SERVICE GOT NOTHING BACK!
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“didnt sell the property but still charged the fee. As ......”

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May 25,2017
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By: 'Alice'
May 25,2017
36 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
didnt sell the property but still charged the fee. As you pay the fee regardless they aren't proactive. Feedback following viewings rarerly received. Didn't check out the offers received meaning we had 2 offers fall through. Uncommunicative agent, sold via a high street agent eventually meaning ...
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“If I could give ZERO, I would. Deciding to rent ......”

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May 16,2017
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By: 'AG'
May 16,2017
45 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "It's not a fake review, I would not be able to make up such a detailed story to write a review. Unfortunately, I had to deal with the company."
If I could give ZERO, I would. Deciding to rent a flat in London with Purplebricks is just one of the WORST DECISIONS of my life so far which unfortunately is not concluded yet. They give wrong information for a start (wrong info about deposit ...
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By: Joanne
Jun 09, 2017
View all comments (1)
Not great. High staff turnover. The estate agents seem really over-worked and not contactable most of the time. Since I've rented my property with them, two staff members left with no notice and no update to myself. Seems an awful company's to work for. Leaving a message for a call back is pointless. Their phone system cuts you off if nobody is available to take your call. And there's a serious lack of information communication between different parties. All they want to do is arrange group book ...

“the only strategy seems to be to reduce the asking ......”

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May 15,2017
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By: 'John Smith'
May 15,2017
46 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "This is a genuine review."
the only strategy seems to be to reduce the asking price, there's nothing proactive about Purple Bricks or their local 'expert' and on that point he wasn't familiar with local service charges or other useful information to encourage the odd viewing over the past few ...
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“I contacted Purple Bricks on the 18th December 2015 and asked ......”

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May 09,2017
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By: 'Joanne'
May 09,2017
71 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...it's identical to the review I posted on Trustpilot"
I contacted Purple Bricks on the 18th December 2015 and asked them to value my 1 bedroom flat which is 50% shared ownership. I was given the price after looking at the other adverts on right move that the local expert had complied and she gave me my ...
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Comment on agent fees
very very very bad
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“In over two months with Purplebricks we have had only 2 ......”

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May 07,2017
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By: 'geetee'
May 07,2017
33 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
In over two months with Purplebricks we have had only 2 or 3 viewings, even after the price was reduced. We now have a buyer, thanks to a local estate agent The very pleasant PB agent was initially very positive about selling this property within a month. ...
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Comment on agent fees
Fee feedback: A not inconsiderable amount of money when there is no guarantee of a successful outcome.
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“Very poor service, positive first meeting with the agent then ......”

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May 03,2017
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By: 'Kevin Rooney'
May 03,2017
41 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Please don't remove my review as I feel other customers need to know who they would be dealing with."
Very poor service, positive first meeting with the agent then went down hill from there, viewings cancelled because there were no agents to meet prospective buyers, complaints about the agents when viewing,viewing arranged and then prospective buyers not told it had been cancelled so ...
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“Rubbish. Didn't do anything. Took our money and disappeared. We ......”

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Apr 29,2017
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By: 'RobbedByPurpleBricks'
Apr 29,2017
40 people found
this helpful

allAgents says

.
Rubbish. Didn't do anything. Took our money and disappeared. We were already listed on zoopla etc so we had no sign that they did anything at all for our £1200. In the three weeks our house was listed we got no viewings through purple bricks but ...
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Comment on agent fees
£1200 to turn up once and take some shoddy pictures with his phone is extremely poor value
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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