Purplebricks
1.2/5, 336 reviews
8% recommended
44% sales valuation accuracy
24% sales fee satisfaction
44% lettings valuation accuracy
19% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 44% 24% £66,000 £3,500,000
Lettings 44% 19% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 42 0 30 22 146 1 32 1 60
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Terrible experience...”

Share on :
Mar 25,2019
Minithumbdown
By: 'Kawasakibob'
Mar 25,2019
15 people found
this helpful
Got pb to value and market our property . Agent was full of ,I'll do this etc for you all bells and whistles . Ended up after we were locked into contract he sent his wife to do viewings . someone we had never met never mind she ...
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Comment on agent fees
Bad
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“Nightmare...”

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Mar 25,2019
Minithumbdown
By: 'Unhappy customer'
Mar 25,2019
9 people found
this helpful
Once you have signed they are not interested as they get paid regardless. Will have to instruct a proper agent as well to get the job done....
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Comment on agent fees
Too much for nothing.
Was this helpful? Yes

“Not recommended...”

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Mar 19,2019
Minithumbdown
By: 'London client'
Mar 19,2019
9 people found
this helpful
Used Purple Bricks to try to try to sell flat last year. Flat was on market for around 2 months and only attracted one viewing and no offers. Yet Purple Bricks is still demanding payment of nearly £1200. I regret using their service, as the service provided ...
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Comment on agent fees
Excessively high given the service
Was this helpful? Yes

“BEWARE AVOID !!!!...”

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Mar 19,2019
Minithumbdown
By: 'STAY AWAY !!'
Mar 19,2019
9 people found
this helpful
WORST EXPERIANCE EVER INCOMPETENCE TO THE HIGHEST DEGREE , THEY WILL TRY Their best to deduct from your deposit at the most minute of things professional theifs you've been warned stay away !!...
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Comment on agent fees
Useless
Was this helpful? Yes

“Disgraceful...”

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Mar 19,2019
Minithumbdown
By: 'Sumit Lakhanpal'
Mar 19,2019
13 people found
this helpful
I will comment about them based on the disgraceful experience I received from purple bricks. My property is on the market for almost a year now which has been a matter of concern for me about their performance and their approach. When I first put ...
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Was this helpful? Yes

“You get what you pay for - not a lot!...”

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Mar 08,2019
Minithumbdown
By: 'dissatisfiedclient1'
Mar 08,2019
15 people found
this helpful
Decided to go with Purplebricks to try and save money and it worked, but the stress of having to deal with everything myself was hardly worth it. An agent came and took some poor quality photos, and wrote up a generic description that wasn't even ...
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Comment on agent fees
Good compared to high street agents but for just the listing might as well go for the cheapest online one.
Was this helpful? Yes

“Untrustworthy...”

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Mar 07,2019
Minithumbdown
By: 'pebblymarm'
Mar 07,2019
11 people found
this helpful
Was completely sucked into Purple bricks by the charismatic actor, Mike Emery, who promised the world and delivered nothing. After the initial rosy period, the communication disappeared. Upon checking the empty property, someone had left a nasty mess in the loo and he had the ...
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Comment on agent fees
cheap and nasty contract, you pay whatever
Was this helpful? Yes
By: Antoinette Delaney-Ellwood
Aug 05, 2020
View all comments (3)
Same here, Mike Emery, self obsessed and completely useless estate agent. We ended up getting a partial refund and didn't have the time or inclination to take it any further. ...

“WASTE OF SPACE...”

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Mar 07,2019
Minithumbdown
By: 'StuieN'
Mar 07,2019
7 people found
this helpful
I don't know where to start, I didn't know incompetence could be run this high! We are tenants through Purplebricks. There are some issues, but Pbricks just don't bother to respond to those issues. I have gone direct to the landlord, landlord instructs Pbricks to ...
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Comment on agent fees
Fee's !!!! I am in the process of starting the small claims procedure! Paid a fee for a service we haven't received, court time...........
Was this helpful? Yes

“Dreadful! Avoid them !...”

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Mar 04,2019
Minithumbdown
By: 'Maria'
Mar 04,2019
12 people found
this helpful
My experience with Purplebrick was a nightmare! They are negligent, incompetent and unresponsive ! They have cost me thousands of pounds in lost income. Do not ever use them! I am not surprised why their share price tanked On the 21st Feb....
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Comment on agent fees
They cost me thousands of pounds of lost revenue
Was this helpful? Yes

“Poor Communication & Poor service...”

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Mar 01,2019
Minithumbdown
By: 'DisappointedLondon'
Mar 01,2019
20 people found
this helpful
Purplebricks- poor communication, poor service. I will list my experience objectively so that readers can make up their own mind. My property was on the market for 90 days with Purplebricks and had just 6 viewings. I believe that the low number of viewings was due to ...
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Comment on agent fees
Figure seems attractive but as you are only paying to have your property listed on the internet it can be a gamble.
Was this helpful? Yes

“Poor service and terrible agents...”

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Feb 15,2019
Minithumbdown
By: 'Titch_86'
Feb 15,2019
26 people found
this helpful
During our house buying process we have come across a number of properties that are on the market with Purple Bricks. I have yet to have a positive experience with arranging and confirming viewings that have taken place with Purple Bricks Representatives. Many of them ...
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Was this helpful? Yes

“They just can't sell properly...”

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Jan 28,2019
Minithumbdown
By: 'NeilHutch'
Jan 28,2019
15 people found
this helpful
Been up with purple bricks since June 2018. Loads of offers from people sending through poor offers. One buyer wasn't checked out properly as real agents do...
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Comment on agent fees
They have your money if they sell lol or not
Was this helpful? Yes

“Dreadful - AVOID !!...”

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Jan 24,2019
Minithumbdown
By: 'Peter'
Jan 24,2019
19 people found
this helpful
Dreadful experience as would be purchaser. Really difficult to establish contact with vendor (even with something as simple as trying to find the property when visiting) but WORST part was the "Local Property expert" we had to make offer through. Completely unprofessional know-all who wound ...
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“Dreadful and fraudulent...”

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Jan 15,2019
Minithumbdown
By: 'A Karim’s'
Jan 15,2019
17 people found
this helpful
At least ten members of a family rented my house and one son was mentally disabled. The disable child destroyed my house.Everything was hide from me. The Europian family did not pay one year rent but Purple brick took their fees for that year. ...
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Comment on agent fees
This is a awful letting agent.
Was this helpful? Yes

“Truly useless...”

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Jan 11,2019
Minithumbdown
By: 'Unhappy lanlord'
Jan 11,2019
13 people found
this helpful
To anyone out there, please do not be duped by Purple Bricks 'full management' fees and promises of dealing with all queries with tenants - they just won't. They refer everything back to you to make a decision (often on problems that can be easily ...
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Comment on agent fees
we are being charged the full rate for us to do most of the sorting out of tenants problems.
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“Fraudulent and Misleading...”

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Jan 10,2019
Minithumbdown
By: 'Pufflemuff'
Jan 10,2019
11 people found
this helpful
Sent a contractor to perform an inspection on checkout of our rented property. No issues raised. Later received a checkout report saying there was a scorch mark on the kitchen counter (which there isn't). See the picture from the checkout report which just shows some ...
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Attachments

Review file
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“Disgraceful...”

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Jan 04,2019
Minithumbdown
By: 'A.T.'
Jan 04,2019
35 people found
this helpful
I feel it is disgraceful that Purple bricks are allowed to advertise as "Purple bricks do everything for you". It is also concerning that they remove negative trust pilot reviews making their company seem fantastic. We feel absolutely misled into using them. Helpful to start ...
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Comment on agent fees
Their fees would be fantastic if you are lucky enough to sell. However you must remember you pay the fee in advance. So when they go non existent after you've handed over your money and you have no choice but to go elsewhere you are effectively paying estate agent fees twice. So in reality they are a very expensive mistake
Was this helpful? Yes
By: Laura Hamblin
Jan 07, 2019
View all comments (1)
I have had a similar experience with Purple Bricks. They were very keen before signing up with them, ringing nearly every day but when their sign went up, no viewings, a call once a week at best. Tried to end the agreement and they charged us £1300 to break the contract even though they had not done any viewings. I spoke to an adviser who lodged my complaint but the area manager never telephoned. My TruePilot review got removed. Appalling. ...

“Terrible lettings service...”

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Jan 02,2019
Minithumbup
By: 'Ankur'
Jan 02,2019
11 people found
this helpful
I could write a book on this but will i summarise with DO NOT USE FOR LETTINGS. Failed to transfer the rent to me for two months in a row and even after I cancelled the services they haven't returned the keys to my property (...
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Comment on agent fees
Rip off. Taken my money for no service
Was this helpful? Yes

“Rude, pushy agent...”

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Dec 23,2018
Minithumbdown
By: 'Perry'
Dec 23,2018
0 people found
this helpful
Tried to arrange a valuation and the local agent was both rude and pushy. The property isn't now on the market with the local, independent agent....
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“worst costumer service...”

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Dec 21,2018
Minithumbdown
By: 'laszlo szucs Brighton'
Dec 21,2018
11 people found
this helpful
Meter reading for water and electricity is still not finished (since our inventory and key handover on Saturday 24th November) because nobody could locate the meters. I was told i have to contact a maintenance company, i did. I did all what i have to, ...
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“Dreadful!...”

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Dec 21,2018
Minithumbdown
By: 'Amanda'
Dec 21,2018
16 people found
this helpful
Avoid at all costs! They truly are the worst agents I've ever dealt with. They offer the promise of selling your home with no fees and literally do nothing to sell it, once they've hooked you. They've cost me time and money. The pictures taken ...
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Comment on agent fees
The fees wouldn’t be so bad if they had the ability to sell a property.
Was this helpful? Yes

“Worst Service and Company...”

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Dec 17,2018
Minithumbdown
By: 'TBeaks'
Dec 17,2018
0 people found
this helpful
Used Purple Bricks on a fully managed basis to let out our flat whilst abroad. There have been a multitude of problems. They asked us to conduct the viewings for them then they called our tenant the night before she was meant to move in ...
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“dodgy service dodgy letting team...”

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Dec 04,2018
Minithumbdown
By: 'laszlo szucs Brighton'
Dec 04,2018
1 people found
this helpful
Our experience with Purple Bricks was (all the way) very unrespectful & dodgy. Just for example, when we asked about lack of parking spaces on the street, we were told we also okay to park next door, by that big building front of our flat. Sounds ...
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Was this helpful? Yes

“No post sales support...”

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Nov 19,2018
Minithumbdown
By: 'kkagora'
Nov 19,2018
0 people found
this helpful
Purple Bricks is good value if you think some photos and a listing on Rightmove and Zoopla is good value for £1K+. However, despite "promises" to the contrary, they offer very little in the way of post sales support. It is hard to get them ...
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Comment on agent fees
Poor value. £1K+ plus for some photos and a listing on some real estate websites
Was this helpful? Yes

“Great experience with Purple Bricks...”

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Nov 16,2018
Minithumbup
By: 'SLB'
Nov 16,2018
2 people found
this helpful
When we found a house we really liked we invited some local agents to come value our house for sale. We also asked Purplebricks and Bryan Tyler was our consultant. We respected Bryan's friendly and honest approach. He was not pushy at all and we ...
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Comment on agent fees
Bargain fees compared to high street estate agents. Paid up front and chose our own solicitors
Was this helpful? Yes
By: SLB
Dec 20, 2018
View all comments (2)
The original review was not written by Purplebricks. Purplebricks did not even ask me to write it. It's my experience. ...

“Poor experience...”

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Nov 16,2018
Minithumbdown
By: 'Graeme Bell'
Nov 16,2018
13 people found
this helpful
At the start I was impressed, the tenancy signing and moving in process was all very eficient and quick. However, I've lived here since February, it got to June, July time after months of asking them to take the Let sign down, I had to ...
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By: Leah johnson
Dec 06, 2018
View all comments (1)
he same has happened to us, the week we moved in we had an issue with the kitchen lights so they were unusable, it took 2 weeks for those to be fixed. we are currently without a boiler so no hot water or heating in December, this has been ongoing for 6 days despite daily emails and phonecalls to them. today we got up to a massive leak in the utility room, nobody has been sent out, its an utter joke . thankfully we have managed to get in contact with our landlord who was appalled as he di ...

“If I could give zero stars then I would...”

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Nov 06,2018
Minithumbdown
By: 'Matt Burden'
Nov 06,2018
30 people found
this helpful
I can only assume there is some kind of bot leaving positive reviews on Trust Pilot. Either that or it's compulsory for staff to leave them. This is an assumption of course as I'm just a bit angry that this company continues to exist. Please, ...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes
By: Dan
Mar 04, 2019
View all comments (2)
Quite funny review this one. I had an interview with them and stopped the skype when no less than the MD told me they don't chase up chains and see the sale through the sale will go through naturally and you need to be chasing instructions. I thanked him for his time (my wife was out of view from the skype call but her face visibly dropped when she heard that). Full service agent, at least be honest (like they were in my interview) and say you do 30% of the job, then people can see why you ar ...

“Terrible for buyers...”

Share on :
Nov 03,2018
Minithumbdown
By: 'Craigibabu'
Nov 03,2018
22 people found
this helpful
Tried to arranged viewing as a prospective cash buyer via online booking , took way too long to confirm , rebooked several times due to local agent being unavailable every time , phoned purple bricks directly , sent a query email , no outcome recieved , as a buyer i will ...
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Was this helpful? Yes
By: Suechap
Jan 29, 2019
View all comments (1)
I agree wholeheartedly. Twice now, as buyers, we've had properties sold out from under us even though we had appointments booked to view. On one occasion it was a second viewing. The first we knew was when we phoned to find out why our viewing hadn't been confirmed. How can this possibly be the way to do business. Totally lacking in professionalism and manners. We've lost two properties we would probably have made offers on. ...

“unhappy/disappointed...”

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Nov 02,2018
Minithumbdown
By: 'Jules55'
Nov 02,2018
17 people found
this helpful
I do realize that this complaint is overdue but its only now that i am going down the process of putting my property on the market again... and not with purple bricks as before... I am upset about the service i received and the costs ...
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Comment on agent fees
I felt the fees were bad. Due to the fact that bad advice was given about a sitting tenant and the fact that i took the flat off the market very soon.
Was this helpful? Yes

“Awful experience, very unprofessional...”

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Nov 02,2018
Minithumbdown
By: 'Matilda'
Nov 02,2018
14 people found
this helpful
I had a phone call from Purple Bricks less than 48 hours prior to my tenant's move in date, asking if I'd 'heard the update' and casually mentioned that they were no longer moving in due to 'being arrested.' There was no further explanation or ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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