Purplebricks
1.2/5, 265 reviews
8% recommended
42% sales valuation accuracy
25% sales fee satisfaction
42% lettings valuation accuracy
20% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 42% 20% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 31 0 24 19 125 1 29 0 34
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Disappointing experience...”

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Apr 16,2018
Minithumbdown
By: 'Chorleygirl'
Apr 16,2018
58 people found
this helpful
It all started so well but as I prepare to pay up 10 months after I first put our house on the market with Purple Bricks I want to share my experience with others. I wish I had looked further than Trustpilot for reviews as it ...
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Was this helpful? Yes
By: Sherri McLain
May 28, 2018
View all comments (1)
Hi Sorry to hear that. I think the business model of "we get paid our fee regardless of whether actually get your house sold" is likely the issue. I come from the US and the commissions estate agents charge are much higher than here, but they do a lot more for the money, are much hungrier and they get nothing if the house doesn't sell. I know people in the UK feel the 1.5% or whatever commission is very high, but you tend to get what you pay for. ...

“Poor Service...”

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Apr 16,2018
Minithumbdown
By: 'James'
Apr 16,2018
32 people found
this helpful
The agent was nice enough, but the listing was lacklustre, the interest generated was almost nothing (one viewing), and so we used a local agent who sold our house within a week. Thus the purported saving due to their low fees just ends up beign ...
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Comment on agent fees
An unnecessary additional cost for us now
Was this helpful? Yes
By: Jason
Oct 23, 2018
View all comments (1)
I notice all of the reviews are for the Solihull branch. Am I correct in assuming these are nation wide reviews. Any reviews on Lincoln? ...

“Renting nightmare...”

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Apr 16,2018
Minithumbdown
By: 'Ruth'
Apr 16,2018
23 people found
this helpful
After an initial really positive experience with viewing agent, things went on a downward spiral. To cut short, on the date I was due to move in I met the inventory agent and found that none of the agreed conditions of my taking the property ...
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Comment on agent fees
I didn’t pay any fees but the company cost me an additional £620 which they never refunded despite saying they would
Was this helpful? Yes

“Use a traditional agent!...”

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Apr 10,2018
Minithumbdown
By: 'Mick F'
Apr 10,2018
29 people found
this helpful
Take your money and then hear nothing. Unsupportive and uncommunicative. Over 4000 views on Rightmove and one review (albeit a dubious review, I won't say no more). I've sold 4 houses in the past, please stay clear of PB unless you have a spare £1000 to burn....
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Comment on agent fees
Bad
Was this helpful? Yes

“Awful for Buyer...”

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Apr 10,2018
Minithumbdown
By: 'Jamie Hobbis'
Apr 10,2018
27 people found
this helpful
I can see the attraction as a seller for the cheap fees, but as a buyer the experience was beyond annoying. There's no agent to speak to. I had to book an appointment over the internet and as we were camping (while house hunting) I ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Service apalling...”

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Mar 29,2018
Minithumbdown
By: 'Chev'
Mar 29,2018
26 people found
this helpful
Allocated a day and time by central operation to view then local agent sought to change time from morning to afternoon but this was not convenient for me. Looked at alternatives on line - all early morning and up to 10.30 am - not convenient so ...
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Comment on agent fees
Don't know.
Was this helpful? Yes

“DO NOT, I repeat, DO NOT use this agency!...”

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Mar 28,2018
Minithumbdown
By: 'Richard'
Mar 28,2018
32 people found
this helpful
Firstly, this company does not offer no sale, no fee. When asked he told us this. The website waited two weeks before telling us this, just when it was conveniently passed the contractual period where we could withdraw without losing our money. When you tell ...
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Comment on agent fees
The fees sound good, however, considering that they do not want to sell and are keen on upselling + incompetence, you can actually pay more than a high-street agent in money and stress.
Was this helpful? Yes
By: Eren
Apr 06, 2018
View all comments (1)
Well said excatly ivam going through same process ...

“Shocking...”

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Mar 28,2018
Minithumbdown
By: 'James'
Mar 28,2018
0 people found
this helpful
The agent didn't turn up to the viewing, didn't answer his phone and didn't call to apologise or explain why. No follow up calls from purple bricks to apologise or rebook or explain as promised. 3 complaint emails then sent with no reply until I called ...
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Comment on agent fees
NA
Was this helpful? Yes

“Rude/Abrupt...”

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Mar 27,2018
Minithumbdown
By: 'EG'
Mar 27,2018
22 people found
this helpful
I had my viewing of a property cancelled on the Friday before the Sunday viewing. I had stated I was a cash buyer, nothing to sell and keen to buy. I spoke to the vendors and they had accepted £3000 less than I was willing to ...
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Comment on agent fees
Rude/abrupt and not acting in the vendors' best interest
Was this helpful? Yes

“Horrendous...”

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Mar 18,2018
Minithumbdown
By: 'Blueplant23'
Mar 18,2018
0 people found
this helpful
Unprofessional and rude from the start. Made me feel extremely uncomfortable to the point where I could not communicate with her any more. The whole experience was upsetting and intrusive....
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Was this helpful? Yes

“We have been absolutely appalled at the quality of Purplebricks' ......”

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Mar 15,2018
Minithumbdown
By: 'Sarah C'
Mar 15,2018
28 people found
this helpful
We have been absolutely appalled at the quality of Purplebricks' maintenance services. We are trying to organise for the flush button on our toilet to be repaired. This is a straightforward fix. Over an eight week period, we have now had four appointments with their ...
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Was this helpful? Yes

“The system works fine, however my Purple Bricks representative on ......”

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Mar 15,2018
Minithumbdown
By: 'Avoid, Avoid, Avoid!!'
Mar 15,2018
25 people found
this helpful
The system works fine, however my Purple Bricks representative on two occassions failed to properly communicate my negotiating position - this led to one purchaser not proceeding and for the purchaser will did proceed, I had to give up £500 to ensure the purchaser would remain. ...
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Comment on agent fees
Fees are irrelevant if service is terrible
Was this helpful? Yes

“I really wish I had found this web site before ......”

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Mar 14,2018
Minithumbup
By: 'Paul'
Mar 14,2018
42 people found
this helpful
I really wish I had found this web site before I signed up with purple bricks. I am selling my house and decided to give them a try after reading the reviews on trust pilot. The first bit of the process went well, the house ...
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Comment on agent fees
seems good but when you add up all the extras they are not too dissimilar to a high street estate agent - fee paid upfront gives them little incentive to sell.
Was this helpful? Yes
By: Eileen George
Mar 24, 2018
View all comments (1)
Yes, I experienced this from the other side. I booked a viewing, stated on my request to view I was a cash buyer with nothing to sell. The viewing was booked for Sunday on Friday night I received a text cancelling my viewing. The house was near my sister's so on the Sunday I popped around to the house and the vendors, really nice couple said they did not know of my position they just got a list of names and they had accepted £3000 less than I was willing to pay. They said they would speak to th ...

“I too wish I had read these reviews before appointing ......”

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Mar 14,2018
Minithumbdown
By: 'Puffer74'
Mar 14,2018
24 people found
this helpful
I too wish I had read these reviews before appointing Purplebricks to sell my property. I feel very disappointed, stressed and upset with the process. Initially when I met the representative from PB I was very pleased and assured that I was making the right ...
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Was this helpful? Yes
By: Dissapointed
Apr 27, 2018
View all comments (1)
Couldn't agree more. Exactly the same as our own situation. Our local expert, (or as I more appropriately call them, local comedian) has admitted they haven't a clue why our house hasn't sold but can't see that another agent would do any better.... Well they couldn't do any worse! :( ...

“I wish I had found this site before I choose ......”

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Mar 09,2018
Minithumbdown
By: 'Jon&Flo'
Mar 09,2018
25 people found
this helpful
I wish I had found this site before I choose to go with Purple Bricks... As it's a pay up front fee (or agree to pay 10 months later) once you are in they have no incentive to sell for you. I was replied to and ...
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Comment on agent fees
good if it sold your property but given the way it was going, it would have rided out to 10 months with no more viewings...
Was this helpful? Yes

“DO NOT WASTE YOUR MONEYI thought i was saving £3k, ......”

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Mar 08,2018
Minithumbup
By: 'ALEX CLEARY'
Mar 08,2018
23 people found
this helpful
DO NOT WASTE YOUR MONEY I thought i was saving £3k, but instead i just wasted £1.5k. A complete waste of money, i had to list it with an actual estate agent to tried to sell my property STAY AWAY...
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Comment on agent fees
TERRIBLE
Was this helpful? Yes

“I honestly wish I had read these reviews before we ......”

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Mar 06,2018
Minithumbdown
By: 'Reviewer'
Mar 06,2018
25 people found
this helpful
I honestly wish I had read these reviews before we tried to rent a house through purple bricks. I felt bad because some of the people were nice, but there was so little communication that it was inexcusable. Constant promises of calls 'tomorrow' that were ...
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Comment on agent fees
We will be in touch to try and have our fees refunded.
Was this helpful? Yes
By: kaylor partridge
Mar 10, 2018
View all comments (1)
Why did they just turn you away before the move in date? Sounds very confusing! ...

“WARNING TO ALL LANDLORDS ...... 1 stars has been given because this ......”

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Mar 02,2018
Minithumbdown
By: 'Angry Landlord!'
Mar 02,2018
2 people found
this helpful
WARNING TO ALL LANDLORDS ...... 1 stars has been given because this site does not allow you to give no stars. Do not touch Purplebricks under any circumstances. I was stupid enough to listen to the rubbish I was told by their local agent in April 2017 and ...
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Comment on agent fees
Not sure how they have the audacity to charge full management fees, when you as a landlord are chasing them up every step of the way, in effect managing your own property!
Was this helpful? Yes

“What an absolutely disgraceful company. DO NOT WASTE YOUR TIME!!!!......”

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Feb 22,2018
Minithumbdown
By: 'Jenny123'
Feb 22,2018
43 people found
this helpful
What an absolutely disgraceful company. DO NOT WASTE YOUR TIME!!!! House was damaged by a leak while empty and estate agent neglected to inform me. Then denies even seeing it, was she blind. They left lights on and doors unlocked, but its ok because I ...
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Comment on agent fees
Too much for no work
Was this helpful? Yes

“This was the worse experience ever. The first part of ......”

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Feb 19,2018
Minithumbup
By: 'Dissatisfied Customer'
Feb 19,2018
32 people found
this helpful
This was the worse experience ever. The first part of the sale went quiet smoothly even though the estate agent asked us to get the price down after 2 weeks on the market, but the sale itself was the worse experience ever. Their partner lawcomm solicitor ...
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Comment on agent fees
Cheap like the service received and I don't even know how working with lawcomm didn't ruine their business yet !!!!!
Was this helpful? Yes
By: David Johnson
Mar 22, 2018
View all comments (4)
Don't use this company. Appalling service be warned Your wasting your money I was misled from start to finish. House still not sold. Only 4 viewings and hidden fees they don't tell you about from the start. Waste of time put complaint in about there appalling service not paying there fee. I was told when it's sold you pay the fee. Was told by agent to take the house off the market as it was dead. Some 5-6 months after. Still not heard from her. Don't know what's going on now not hear ...

“Rude, unhelpful with bad attitude. Spoke to Alex on behalf ......”

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Feb 15,2018
Minithumbdown
By: 'JLA'
Feb 15,2018
23 people found
this helpful
Rude, unhelpful with bad attitude. Spoke to Alex on behalf of my friend as she was getting distressed with the lack of information as to when she would get the key to her new house. Monies were exchanged and yet it was another 2 hours before ...
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Was this helpful? Yes

“I had the misfortune of using Purplebricks to let my ......”

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Feb 07,2018
Minithumbdown
By: 'Miss Appropriate'
Feb 07,2018
39 people found
this helpful
I had the misfortune of using Purplebricks to let my property. A complete waste of time and money. It turned out the letting agent never met the tenant. The vetting process was totally inadequate. They are rude, obstructive and unprofessional. Avoid them at all costs ...
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Comment on agent fees
Extortion comes to mind
Was this helpful? Yes

“Purchased a property which vendor had listed with Purple Bricks. ......”

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Feb 05,2018
Minithumbdown
By: 'WIsaacs'
Feb 05,2018
40 people found
this helpful
Purchased a property which vendor had listed with Purple Bricks. Arranged completion date. Vendor was going to be away so arrangement was we'd get keys from PB at the property. On completion day the PB representative who was supposed to meet us with the keys ...
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“This agency should be avoided at all costs. Very very ......”

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Jan 29,2018
Minithumbdown
By: 'Munro'
Jan 29,2018
36 people found
this helpful
This agency should be avoided at all costs. Very very poor, in 6 months failed to get one single offer on the sale of my property. Whilst other similar ones in the area at a similar price sold. More than one complaint from the viewers regarding ...
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Comment on agent fees
Money wasted, I should be refunded my fees.
Was this helpful? Yes
By: Munro Arnold
Mar 08, 2018
View all comments (1)
STILL FIGHTING after 6 weeks to review and investigate my complaint, PBs report was far from thorough and incomplete, missing many items. But they admitted failures and accepted blame, but made a totally unacceptable offer of £1,000. I ve lost £1,350 in rent since January, next week it will be another month. The tenant left the house in a poor state, items were lost or missing, plus damages, but PBs were not able to do a Post Tenancy and Inventory check until 3 weeks after the tenant had le ...

“I made the mistake of using Purplebricks to sell my ......”

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Jan 29,2018
Minithumbdown
By: 'JC'
Jan 29,2018
32 people found
this helpful
I made the mistake of using Purplebricks to sell my flat last year. Suffice it to say, I still own the flat and am almost £1600 out of pocket. We had ten viewings in five months, including two open days with a total of just one ...
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Comment on agent fees
A total waste of money.
Was this helpful? Yes

“Our property expert was great no faults there hence the ......”

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Jan 23,2018
Minithumbdown
By: 'Kah1019'
Jan 23,2018
31 people found
this helpful
Our property expert was great no faults there hence the star otherwise would be -5 stars. However you have to pay over 300 GBP to not use their solicitors. The solicitors were useless from start to sale collapse of the sale. Sadly due to this I ...
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Comment on agent fees
Fees are good but if the solicitors are useless you are back to square one. In our case completed and utter waste of money go to the High Street.
Was this helpful? Yes
By: Kah1019
Jan 24, 2018
View all comments (2)
It was referred for someone to look at who sent me a poor response. I replied with a response giving them a last try to reply and CC'd CEO in that response. But I have noticed other reviews where others are unhappy with the same solicitors. ...

“All depends on the agent you get. First we got ......”

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Jan 18,2018
Minithumbdown
By: 'V Reiser'
Jan 18,2018
29 people found
this helpful
All depends on the agent you get. First we got Kim Jones who took poor quality overexposed photos of the flat with a very basic pocket camera and we had about 4 viewings over a 7 month period. After came Graham Colliss, who retook the photos, with ...
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Comment on agent fees
Fees are very competitive but useless if they result in no sale
Was this helpful? Yes

“I have been trying to sell my property through Purplebricks ......”

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Jan 18,2018
Minithumbdown
By: 'AGW_London'
Jan 18,2018
44 people found
this helpful
I have been trying to sell my property through Purplebricks for a year and have had NOTHING but time wasters. I can also confirm that other experiences listed in these review are correct, once Purplebricks have your money they lose interest in helping you sell, ...
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Comment on agent fees
Low fixed fees sound good, until you realise that in the bigger picture they cost you more (when you can't get as much for your property and the level of service that you actually get is probably down to them being paid no matter how bad their service is!).
Was this helpful? Yes
By: B Smith
Feb 04, 2018
View all comments (1)
It really would not matter whether you paid up front or, like me, later. The service is apauling at best. I can assure you your findings are not better than mine. I will be posting a more details when my official complaint is over. By the way the CEO Mr M Bruce has not responded to complaints. Would suggest to anyone thinking of using Purplebricks not to. ...

“Time wasters. They managed to cancel my viewing 12 minutes before ......”

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Jan 15,2018
Minithumbdown
By: 'Z'
Jan 15,2018
31 people found
this helpful
Time wasters. They managed to cancel my viewing 12 minutes before appointed time, after I called them that the landlord is surprised to see me as the house is not supposed to be on the market at all... Even the phone number in the advert was ...
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“In the past I have actively recommended Purple Bricks and ......”

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Jan 15,2018
Minithumbdown
By: 'P.Ritchens'
Jan 15,2018
27 people found
this helpful
In the past I have actively recommended Purple Bricks and have been a happy customer selling a house and letting two properties for a year or so. However I think someone in the boardroom in the last six months has passed a memo stating "sod ...
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Comment on agent fees
Average.
Was this helpful? Yes
By: Miss appropriate
Feb 07, 2018
View all comments (1)
I totally appreciate your frustrations at dealing with this company. They continually ignore your emails and then when you call, no one is ever available. They then tell you not to call back and put it in writing. This company are charlatans. I have had to seek legal advice as they refused to return the keys of my property despite the tenant vacating the property for weeks and not paying rent for 4 months ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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