Purplebricks
1.2/5, 336 reviews
8% recommended
44% sales valuation accuracy
24% sales fee satisfaction
44% lettings valuation accuracy
19% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 44% 24% £66,000 £3,500,000
Lettings 44% 19% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 42 0 30 22 146 1 32 1 60
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“So disappointed. Not worth the saving....”

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Jun 17,2019
Minithumbdown
By: 'Nix'
Jun 17,2019
9 people found
this helpful
I would never recommend this company. Brilliant at selling you the package, then can't contact people when needed. Don't return calls. Don't negotiate for you. Don't bother!! Did a better job selling my own....
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“Avoid at all Costs....”

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Jun 14,2019
Minithumbdown
By: 'David. Pagham W Sussex'
Jun 14,2019
9 people found
this helpful
Paul Gates Worthing West Sussex from PB overpriced my house by £50.000 with a hard sell sign up fast approach and after 125 days and not one interest or viewing, and then told me to lower it by £50000 to gain a sale. I complained to Paul Gates, ...
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Comment on agent fees
Purplebricks have treated me appalling and they have ended my contract half way through its term, because I had the nerve to complain......they should not be paid a penny.
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“Not impressed...”

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Jun 12,2019
Minithumbdown
By: 'Selby Buyer'
Jun 12,2019
8 people found
this helpful
Bought a house that was on the market with Purple Bricks. During the entire purchasing process I never received one update one call or even advice on how to collect keys. I've given one star I wouldn't give any if I could. I certainly would ...
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Comment on agent fees
Used as a buyer not a seller.
Was this helpful? Yes

“failure after failure...”

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Jun 06,2019
Minithumbdown
By: 'Craig'
Jun 06,2019
10 people found
this helpful
I used Purplebricks Lettings after poor service from the previous agent. I was sure that Purplebricks could offer improved and fresh service/support. Every part of the 12-month rental was a disaster. The communication was terrible and dealing with problems was worse. They had no ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Awful, just awful...”

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Jun 04,2019
Minithumbdown
By: 'Stobby256'
Jun 04,2019
9 people found
this helpful
Booked a viewing of the house opposite, fourdays in advance, confirmed by phone and email. They could not do evenings. The booking was then cancelled by txt on that morning, followed by "...as you have not replied to our text, please contact us to reschedule..." ...
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Was this helpful? Yes

“Purple bricks Stay away...”

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Jun 04,2019
Minithumbdown
By: 'paul'
Jun 04,2019
24 people found
this helpful
Purple bricks, where shall I start. Undisclosed fees, not made clear, especially the use of their conveyancing company, otherwise there is a £360 extra fee. Lost set of keys to the house, no mention of offering to pay for a new set to be cut, even ...
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Comment on agent fees
poor for what you receive
Was this helpful? Yes

“Excellent...”

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May 30,2019
Minithumbup
By: 'V Hill'
May 30,2019
1 people found
this helpful
I cannot understand all the negative reviews for Purple Bricks. I have sold two properties in the last six months with them and am in the process of selling two more, which are both about to complete. Fast, efficient and sold all properties within a ...
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Comment on agent fees
Excellent - much cheaper than other estate agents.
Was this helpful? Yes

“Rubbish...”

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May 28,2019
Minithumbdown
By: 'Mrs Metcalfe'
May 28,2019
8 people found
this helpful
Rubbish no help at all just wanted the commission would never use purpleBricks ever give me my money back you are just robbers ....
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Comment on agent fees
as a company you don't deliver told everyone I've talked to don't go near touch you with a 10 foot porch poll.
Was this helpful? Yes

“Avoid...”

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May 28,2019
Minithumbdown
By: 'John B'
May 28,2019
10 people found
this helpful
I was really gobsmacked. Then three months into things I found out that PurpleBricks did not check the buyers source of funds. Everyone makes mistakes I thought at the time I then accepted a great offer a second time two months later the same happened. ...
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Comment on agent fees
Cheap fees even if not sold
Was this helpful? Yes

“Buying joke!...”

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May 28,2019
Minithumbdown
By: 'On the hunt'
May 28,2019
8 people found
this helpful
Have time to waste? Purplebricks is one for you! The team covering south west 16 are so unprofessional it is unreal. They have cancelled our viewings for the same property three times in one week! The problem is the first cancellation my husband basically become a ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Appalling service...”

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May 28,2019
Minithumbdown
By: 'Disgraceful service'
May 28,2019
8 people found
this helpful
Absolute appalling service in Leeds, the only thing that was carried out satisfactory was the EPC rating. We signed no agreement nor was told about the set fee then landed with a bill 10 months later even though they'd not sold the property. After waiting almost 2 ...
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Comment on agent fees
They do nothing to promote the sale, the fees are unjustified and not communicated clearly, absolutely unacceptable.
Was this helpful? Yes

“Horrendous...”

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May 22,2019
Minithumbdown
By: 'Gemma123'
May 22,2019
10 people found
this helpful
I decided to use purple bricks so that I could have full control over the viewings etc, guy came out talked us through the process etc decided to go ahead, he stood in my house and read out the T&C to myself and my ...
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Comment on agent fees
Terrible hidden costs
Was this helpful? Yes

“Diabolicle, shoddy and unprofessional...”

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May 22,2019
Minithumbdown
By: 'Ripped off and furious'
May 22,2019
19 people found
this helpful
Worst experience of an estate agent ever. Initially the agent put house on sale for one hundred thousand less than the asking price leading us to be inundated with requests to view. Although he rectified this on the website, no apology and I had the ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Thief's without the masks...”

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May 20,2019
Minithumbdown
By: 'john25'
May 20,2019
17 people found
this helpful
I could go on about how bad this company is. £600 fee if you decide to cancel the management fee even though the contract term has finished. £132 boiler call out fee (just to inspect) even though you are paying for Fully Managed service. Hidden charges that ...
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Comment on agent fees
shocking
Was this helpful? Yes

“AVOID...”

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May 14,2019
Minithumbdown
By: 'Bev'
May 14,2019
16 people found
this helpful
Absolute useless it's all a con DO NOT fall for the no commission advert, they do not help you one bit Cost hell of a lot more than proper estate agents...
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Comment on agent fees
Catch after catch con
Was this helpful? Yes

“Access Unavailable...”

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May 13,2019
Minithumbdown
By: 'Ed L'
May 13,2019
15 people found
this helpful
We made an appointment to view a property with Purplebricks' local agent, but we were unable to access the property. The agent has made no attempt to reschedule the visit...
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Was this helpful? Yes

“AVOID...”

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May 07,2019
Minithumbdown
By: 'RonF'
May 07,2019
15 people found
this helpful
You Pay For What You Get My home was on the market for over 3 months and I had not one viewing or even one call of interest with PB. Every time I contacted them using the message system, I never had a reply, not one, ...
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Comment on agent fees
Cheap but too much for this lack of attention and replies.
Was this helpful? Yes
By: PHILLIP FAIRBROTHER
May 14, 2019
View all comments (2)
I just told the PB agent that I was unhappy and that he was to remove the house from sale and to no longer act on my behalf. ...

“Appalling Service from the start...”

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May 01,2019
Minithumbdown
By: 'Purplebricks in Somerset'
May 01,2019
16 people found
this helpful
Upon three attempts to provide a property description to advertise my home for sale, following requests to amend mistakes in grammar, an incorrect number of bedrooms and several mentions of uPVC windows which were infact wooden. The agreement was cancelled and refunded. When I politely ...
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“Purple Bricks donot actively sell your home...”

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Apr 30,2019
Minithumbdown
By: 'very disappointed customer'
Apr 30,2019
24 people found
this helpful
I have to start by saying that our agent seemed like a nice guy, I felt he was just working for the wrong company, although he probably can't sleep at night knowing what said company does. Purple bricks do nothing to sell your property, no ...
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Comment on agent fees
Awful
Was this helpful? Yes

“Purplebricks...”

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Apr 29,2019
Minithumbdown
By: 'A very fed up customer'
Apr 29,2019
12 people found
this helpful
All I can say - if you pay peanuts you get monkeys. I think that saying says it all - no other description needed!!...
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Was this helpful? Yes

“Complicated, frustrating, unreliable...”

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Apr 25,2019
Minithumbdown
By: 'Mark'
Apr 25,2019
14 people found
this helpful
As feedback: 1. I've only tried to make appointments to view two properties with Purplebricks. 2. I've received 24 emails since yesterday (Tues). 3. I've spoken to the central switchboard three times. Dealing with PB is complicated and frustratingly time consuming, especially with PB's errors in making bookings, confirming ...
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Was this helpful? Yes

“Waste of time...”

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Apr 18,2019
Minithumbdown
By: 'none'
Apr 18,2019
16 people found
this helpful
Really disappointed with this agent. They make too many simple mistakes like missing appointments, etc wasting your time. Please avoid. Not worth it....
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“I believe I lost 10k because of there incompetence...”

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Apr 18,2019
Minithumbdown
By: 'Purple bricks are terrible'
Apr 18,2019
65 people found
this helpful
DO NOT USE PURPLE BRICKS. I decided to sell my home and foolishly fell for the none commission advert that cost me dearly. I contacted Purple Bricks and a Craig Tokley came to see me. He was friendly and looking back I was foolish to ...
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Comment on agent fees
Cost me loads more than I am supposed to have saved
Was this helpful? Yes
By: Craig Birch
Oct 17, 2020
View all comments (12)
I made an offer on a property which was accepted on 21 June 20, the client who is selling the property stated Purple Bricks insisted the seller would have to go through there recommended solicitor Birchallblackpburn.co.uk, my solicitor again requested information 4 weeks ago and still has not received anything, after 17 weeks I am withdrawing my offer, as I find Purple Bricks incompetent of the sale of houses. ...

“Do not be taken in by their advert like I did...”

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Apr 17,2019
Minithumbdown
By: 'Christctc'
Apr 17,2019
14 people found
this helpful
UPDATE TO THIER RESPONSE. Yes they offered me £200 which I declined. I will take this to the ombudsman for statistical purposes and will be filing a motion in the small claims court. IF IT IS CHEAPER GUYS, DONT FALL INTO THE TRAP. GO FOR A ...
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Was this helpful? Yes
By: Chris
Nov 18, 2019
View all comments (3)
Unfortunately they ruled against me also. Stating that it is clear in the terms and conditions that they are not liable for unsold properties etc etc etc. They are scum and i advise to steer clear ...

“AVOID...”

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Apr 17,2019
Minithumbdown
By: 'rhosboy'
Apr 17,2019
12 people found
this helpful
They overpriced by £35k to start with and I did discuss this with the agent but she was adamant. She was most helpful and kept in touch the first 4 weeks after which never heard from her again. Nearly 12m and 3 viewings later still not sold. ...
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Comment on agent fees
overpaid for no work done
Was this helpful? Yes

“AVOID,AVOID,AVOID...”

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Apr 15,2019
Minithumbdown
By: 'LIARS!!'
Apr 15,2019
14 people found
this helpful
I'm afraid I join the hundreds out there that have been bitten by these thieves!! I signed up to Purple Bricks in June 2018 after I was told that my property will have access to over 400 000 potential buyers. Rubbish, rubbish, rubbish!!!! It is now April 2019 and ...
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Comment on agent fees
FEES ARE VERY BAD BECAUSE YOU ARE TIED INTO PAYING THEM. WHETHER YOUR PROPERTY SELLS OR NOT,YOU HAVE TO PAY THE FEES!
Was this helpful? Yes

“Awful estate agents...”

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Apr 11,2019
Minithumbdown
By: 'Dissatisfied'
Apr 11,2019
8 people found
this helpful
Absolutely disgraceful service provided, I suggest avoiding this company like the plague! Had a viewing for a house and didnt get notified that the property had been sold days prior, wasted our time and had to find out ourselves the property had been sold when ...
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Comment on agent fees
Awful
Was this helpful? Yes

“Website doesn't work - entered different mile radius from.chosenocation and it's throwing me up properties 50+ miles away...”

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Apr 03,2019
Minithumbdown
By: 'Website doesn't work'
Apr 03,2019
6 people found
this helpful
Website location selection doesn't work. Throwing me up properties 50+ miles away from chosen location for every option eg. 1 mile radius, 2 miles, 5 miles, 10 message etc. Complete waste of time...
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Comment on agent fees
N/a
Was this helpful? Yes

“MAGIC...”

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Apr 03,2019
Minithumbup
By: 'Brian robinson'
Apr 03,2019
1 people found
this helpful
Joe Grundy took control of the sale of my property and had it sold in less than a week . He kept in touch with me through the process and was there when ever I needed him AN ABSOLUTE GENT!! A TOP AGENT Cheers Joe...
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Comment on agent fees
good deserved every penny
Was this helpful? Yes

“AVOID AT ALL COST!!!...”

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Apr 02,2019
Minithumbdown
By: 'Kentish Lass'
Apr 02,2019
11 people found
this helpful
Highly unprofessional approach to selling your property. When you complain about the service and are then made to feel it its your fault and not down to their lack of duty of care to the client. This agent wins every time they take a fee ...
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Comment on agent fees
The fee would be good if they provided a service.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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