Purplebricks
1.3/5, 249 reviews
9% recommended
42% sales valuation accuracy
25% sales fee satisfaction
38% lettings valuation accuracy
20% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 38% 20% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 27 0 22 19 119 1 29 0 30
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Waste of time...”

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Apr 18,2019
Minithumbdown
By: 'none'
Apr 18,2019
14 people found
this helpful
Really disappointed with this agent. They make too many simple mistakes like missing appointments, etc wasting your time. Please avoid. Not worth it....
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“I believe I lost 10k because of there incompetence...”

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Apr 18,2019
Minithumbdown
By: 'Purple bricks are terrible'
Apr 18,2019
31 people found
this helpful
DO NOT USE PURPLE BRICKS. I decided to sell my home and foolishly fell for the none commission advert that cost me dearly. I contacted Purple Bricks and a Craig Tokley came to see me. He was friendly and looking back I was foolish to ...
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Comment on agent fees
Cost me loads more than I am supposed to have saved
Was this helpful? Yes
By: A S
Jun 03, 2019
View all comments (5)
Similar to the above experience I am trapped. Spoke to regional director who had nothing much to say. They think we are fools....shocking! ...

“Do not be taken in by their advert like I did...”

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Apr 17,2019
Minithumbdown
By: 'Christctc'
Apr 17,2019
14 people found
this helpful
UPDATE TO THIER RESPONSE. Yes they offered me £200 which I declined. I will take this to the ombudsman for statistical purposes and will be filing a motion in the small claims court. IF IT IS CHEAPER GUYS, DONT FALL INTO THE TRAP. GO FOR A ...
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Was this helpful? Yes
By: Elaine
May 04, 2019
View all comments (2)
I would be interested to know how you get on with the small claims court. I am in the same situation as you. Trying to sell with PURPLE BRICKS is a waste of time and money. They are not proactive and their ‘service’ does not work. They do not stick to their side of the agreement. ...

“AVOID...”

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Apr 17,2019
Minithumbdown
By: 'rhosboy'
Apr 17,2019
12 people found
this helpful
They overpriced by £35k to start with and I did discuss this with the agent but she was adamant. She was most helpful and kept in touch the first 4 weeks after which never heard from her again. Nearly 12m and 3 viewings later still not sold. ...
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Comment on agent fees
overpaid for no work done
Was this helpful? Yes

“AVOID,AVOID,AVOID...”

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Apr 15,2019
Minithumbdown
By: 'LIARS!!'
Apr 15,2019
13 people found
this helpful
I'm afraid I join the hundreds out there that have been bitten by these thieves!! I signed up to Purple Bricks in June 2018 after I was told that my property will have access to over 400 000 potential buyers. Rubbish, rubbish, rubbish!!!! It is now April 2019 and ...
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Comment on agent fees
FEES ARE VERY BAD BECAUSE YOU ARE TIED INTO PAYING THEM. WHETHER YOUR PROPERTY SELLS OR NOT,YOU HAVE TO PAY THE FEES!
Was this helpful? Yes

“Awful estate agents...”

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Apr 11,2019
Minithumbdown
By: 'Dissatisfied'
Apr 11,2019
8 people found
this helpful
Absolutely disgraceful service provided, I suggest avoiding this company like the plague! Had a viewing for a house and didnt get notified that the property had been sold days prior, wasted our time and had to find out ourselves the property had been sold when ...
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Comment on agent fees
Awful
Was this helpful? Yes

“Website doesn't work - entered different mile radius from.chosenocation and it's throwing me up properties 50+ miles away...”

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Apr 03,2019
Minithumbdown
By: 'Website doesn't work'
Apr 03,2019
6 people found
this helpful
Website location selection doesn't work. Throwing me up properties 50+ miles away from chosen location for every option eg. 1 mile radius, 2 miles, 5 miles, 10 message etc. Complete waste of time...
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Comment on agent fees
N/a
Was this helpful? Yes

“MAGIC...”

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Apr 03,2019
Minithumbup
By: 'Brian robinson'
Apr 03,2019
1 people found
this helpful
Joe Grundy took control of the sale of my property and had it sold in less than a week . He kept in touch with me through the process and was there when ever I needed him AN ABSOLUTE GENT!! A TOP AGENT Cheers Joe...
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Comment on agent fees
good deserved every penny
Was this helpful? Yes

“AVOID AT ALL COST!!!...”

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Apr 02,2019
Minithumbdown
By: 'Kentish Lass'
Apr 02,2019
11 people found
this helpful
Highly unprofessional approach to selling your property. When you complain about the service and are then made to feel it its your fault and not down to their lack of duty of care to the client. This agent wins every time they take a fee ...
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Comment on agent fees
The fee would be good if they provided a service.
Was this helpful? Yes

“Terrible experience...”

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Mar 25,2019
Minithumbdown
By: 'Kawasakibob'
Mar 25,2019
14 people found
this helpful
Got pb to value and market our property . Agent was full of ,I'll do this etc for you all bells and whistles . Ended up after we were locked into contract he sent his wife to do viewings . someone we had never met never mind she ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Nightmare...”

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Mar 25,2019
Minithumbdown
By: 'Unhappy customer'
Mar 25,2019
9 people found
this helpful
Once you have signed they are not interested as they get paid regardless. Will have to instruct a proper agent as well to get the job done....
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Comment on agent fees
Too much for nothing.
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“Not recommended...”

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Mar 19,2019
Minithumbdown
By: 'London client'
Mar 19,2019
9 people found
this helpful
Used Purple Bricks to try to try to sell flat last year. Flat was on market for around 2 months and only attracted one viewing and no offers. Yet Purple Bricks is still demanding payment of nearly £1200. I regret using their service, as the service provided ...
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Comment on agent fees
Excessively high given the service
Was this helpful? Yes

“BEWARE AVOID !!!!...”

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Mar 19,2019
Minithumbdown
By: 'STAY AWAY !!'
Mar 19,2019
8 people found
this helpful
WORST EXPERIANCE EVER INCOMPETENCE TO THE HIGHEST DEGREE , THEY WILL TRY Their best to deduct from your deposit at the most minute of things professional theifs you've been warned stay away !!...
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Comment on agent fees
Useless
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“Disgraceful...”

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Mar 19,2019
Minithumbdown
By: 'Sumit Lakhanpal'
Mar 19,2019
13 people found
this helpful
I will comment about them based on the disgraceful experience I received from purple bricks. My property is on the market for almost a year now which has been a matter of concern for me about their performance and their approach. When I first put ...
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“You get what you pay for - not a lot!...”

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Mar 08,2019
Minithumbdown
By: 'dissatisfiedclient1'
Mar 08,2019
15 people found
this helpful
Decided to go with Purplebricks to try and save money and it worked, but the stress of having to deal with everything myself was hardly worth it. An agent came and took some poor quality photos, and wrote up a generic description that wasn't even ...
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Comment on agent fees
Good compared to high street agents but for just the listing might as well go for the cheapest online one.
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“Untrustworthy...”

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Mar 07,2019
Minithumbdown
By: 'pebblymarm'
Mar 07,2019
10 people found
this helpful
Was completely sucked into Purple bricks by the charismatic actor, Mike Emery, who promised the world and delivered nothing. After the initial rosy period, the communication disappeared. Upon checking the empty property, someone had left a nasty mess in the loo and he had the ...
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Comment on agent fees
cheap and nasty contract, you pay whatever
Was this helpful? Yes
By: Malaika
Mar 11, 2019
View all comments (1)
Worse agency ever.... just took my money and I didn't get house and money back... people working there whorse ever... never ever again... I'm homeless and they don't care about anything... ...

“WASTE OF SPACE...”

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Mar 07,2019
Minithumbdown
By: 'StuieN'
Mar 07,2019
6 people found
this helpful
I don't know where to start, I didn't know incompetence could be run this high! We are tenants through Purplebricks. There are some issues, but Pbricks just don't bother to respond to those issues. I have gone direct to the landlord, landlord instructs Pbricks to ...
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Comment on agent fees
Fee's !!!! I am in the process of starting the small claims procedure! Paid a fee for a service we haven't received, court time...........
Was this helpful? Yes

“Dreadful! Avoid them !...”

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Mar 04,2019
Minithumbdown
By: 'Maria'
Mar 04,2019
11 people found
this helpful
My experience with Purplebrick was a nightmare! They are negligent, incompetent and unresponsive ! They have cost me thousands of pounds in lost income. Do not ever use them! I am not surprised why their share price tanked On the 21st Feb....
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Comment on agent fees
They cost me thousands of pounds of lost revenue
Was this helpful? Yes

“Poor Communication & Poor service...”

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Mar 01,2019
Minithumbdown
By: 'DisappointedLondon'
Mar 01,2019
20 people found
this helpful
Purplebricks- poor communication, poor service. I will list my experience objectively so that readers can make up their own mind. My property was on the market for 90 days with Purplebricks and had just 6 viewings. I believe that the low number of viewings was due to ...
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Comment on agent fees
Figure seems attractive but as you are only paying to have your property listed on the internet it can be a gamble.
Was this helpful? Yes

“Poor service and terrible agents...”

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Feb 15,2019
Minithumbdown
By: 'Titch_86'
Feb 15,2019
26 people found
this helpful
During our house buying process we have come across a number of properties that are on the market with Purple Bricks. I have yet to have a positive experience with arranging and confirming viewings that have taken place with Purple Bricks Representatives. Many of them ...
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“They just can't sell properly...”

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Jan 28,2019
Minithumbdown
By: 'NeilHutch'
Jan 28,2019
14 people found
this helpful
Been up with purple bricks since June 2018. Loads of offers from people sending through poor offers. One buyer wasn't checked out properly as real agents do...
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Comment on agent fees
They have your money if they sell lol or not
Was this helpful? Yes

“Dreadful - AVOID !!...”

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Jan 24,2019
Minithumbdown
By: 'Peter'
Jan 24,2019
19 people found
this helpful
Dreadful experience as would be purchaser. Really difficult to establish contact with vendor (even with something as simple as trying to find the property when visiting) but WORST part was the "Local Property expert" we had to make offer through. Completely unprofessional know-all who wound ...
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“Dreadful and fraudulent...”

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Jan 15,2019
Minithumbdown
By: 'A Karim’s'
Jan 15,2019
17 people found
this helpful
At least ten members of a family rented my house and one son was mentally disabled. The disable child destroyed my house.Everything was hide from me. The Europian family did not pay one year rent but Purple brick took their fees for that year. ...
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Comment on agent fees
This is a awful letting agent.
Was this helpful? Yes

“Truly useless...”

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Jan 11,2019
Minithumbdown
By: 'Unhappy lanlord'
Jan 11,2019
13 people found
this helpful
To anyone out there, please do not be duped by Purple Bricks 'full management' fees and promises of dealing with all queries with tenants - they just won't. They refer everything back to you to make a decision (often on problems that can be easily ...
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Comment on agent fees
we are being charged the full rate for us to do most of the sorting out of tenants problems.
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“Fraudulent and Misleading...”

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Jan 10,2019
Minithumbdown
By: 'Pufflemuff'
Jan 10,2019
10 people found
this helpful
Sent a contractor to perform an inspection on checkout of our rented property. No issues raised. Later received a checkout report saying there was a scorch mark on the kitchen counter (which there isn't). See the picture from the checkout report which just shows some ...
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Attachments

Review file
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“Disgraceful...”

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Jan 04,2019
Minithumbdown
By: 'A.T.'
Jan 04,2019
35 people found
this helpful
I feel it is disgraceful that Purple bricks are allowed to advertise as "Purple bricks do everything for you". It is also concerning that they remove negative trust pilot reviews making their company seem fantastic. We feel absolutely misled into using them. Helpful to start ...
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Comment on agent fees
Their fees would be fantastic if you are lucky enough to sell. However you must remember you pay the fee in advance. So when they go non existent after you've handed over your money and you have no choice but to go elsewhere you are effectively paying estate agent fees twice. So in reality they are a very expensive mistake
Was this helpful? Yes
By: Laura Hamblin
Jan 07, 2019
View all comments (1)
I have had a similar experience with Purple Bricks. They were very keen before signing up with them, ringing nearly every day but when their sign went up, no viewings, a call once a week at best. Tried to end the agreement and they charged us £1300 to break the contract even though they had not done any viewings. I spoke to an adviser who lodged my complaint but the area manager never telephoned. My TruePilot review got removed. Appalling. ...

“Terrible lettings service...”

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Jan 02,2019
Minithumbup
By: 'Ankur'
Jan 02,2019
11 people found
this helpful
I could write a book on this but will i summarise with DO NOT USE FOR LETTINGS. Failed to transfer the rent to me for two months in a row and even after I cancelled the services they haven't returned the keys to my property (...
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Comment on agent fees
Rip off. Taken my money for no service
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“worst costumer service...”

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Dec 21,2018
Minithumbdown
By: 'laszlo szucs Brighton'
Dec 21,2018
10 people found
this helpful
Meter reading for water and electricity is still not finished (since our inventory and key handover on Saturday 24th November) because nobody could locate the meters. I was told i have to contact a maintenance company, i did. I did all what i have to, ...
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“Dreadful!...”

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Dec 21,2018
Minithumbdown
By: 'Amanda'
Dec 21,2018
16 people found
this helpful
Avoid at all costs! They truly are the worst agents I've ever dealt with. They offer the promise of selling your home with no fees and literally do nothing to sell it, once they've hooked you. They've cost me time and money. The pictures taken ...
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Comment on agent fees
The fees wouldn’t be so bad if they had the ability to sell a property.
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“dodgy service dodgy letting team...”

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Dec 04,2018
Minithumbdown
By: 'laszlo szucs Brighton'
Dec 04,2018
0 people found
this helpful
Our experience with Purple Bricks was (all the way) very unrespectful & dodgy. Just for example, when we asked about lack of parking spaces on the street, we were told we also okay to park next door, by that big building front of our flat. Sounds ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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