Purplebricks
1.2/5, 265 reviews
8% recommended
42% sales valuation accuracy
25% sales fee satisfaction
42% lettings valuation accuracy
20% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 42% 20% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 31 0 24 19 125 1 29 0 34
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Purple bricks Stay away...”

Share on :
Jun 04,2019
Minithumbdown
By: 'paul'
Jun 04,2019
24 people found
this helpful
Purple bricks, where shall I start. Undisclosed fees, not made clear, especially the use of their conveyancing company, otherwise there is a £360 extra fee. Lost set of keys to the house, no mention of offering to pay for a new set to be cut, even ...
read full review
Comment on agent fees
poor for what you receive
Was this helpful? Yes

“Excellent...”

Share on :
May 30,2019
Minithumbup
By: 'V Hill'
May 30,2019
1 people found
this helpful
I cannot understand all the negative reviews for Purple Bricks. I have sold two properties in the last six months with them and am in the process of selling two more, which are both about to complete. Fast, efficient and sold all properties within a ...
read full review
Comment on agent fees
Excellent - much cheaper than other estate agents.
Was this helpful? Yes

“Rubbish...”

Share on :
May 28,2019
Minithumbdown
By: 'Mrs Metcalfe'
May 28,2019
8 people found
this helpful
Rubbish no help at all just wanted the commission would never use purpleBricks ever give me my money back you are just robbers ....
read full review
Comment on agent fees
as a company you don't deliver told everyone I've talked to don't go near touch you with a 10 foot porch poll.
Was this helpful? Yes

“Avoid...”

Share on :
May 28,2019
Minithumbdown
By: 'John B'
May 28,2019
10 people found
this helpful
I was really gobsmacked. Then three months into things I found out that PurpleBricks did not check the buyers source of funds. Everyone makes mistakes I thought at the time I then accepted a great offer a second time two months later the same happened. ...
read full review
Comment on agent fees
Cheap fees even if not sold
Was this helpful? Yes

“Buying joke!...”

Share on :
May 28,2019
Minithumbdown
By: 'On the hunt'
May 28,2019
8 people found
this helpful
Have time to waste? Purplebricks is one for you! The team covering south west 16 are so unprofessional it is unreal. They have cancelled our viewings for the same property three times in one week! The problem is the first cancellation my husband basically become a ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Appalling service...”

Share on :
May 28,2019
Minithumbdown
By: 'Disgraceful service'
May 28,2019
8 people found
this helpful
Absolute appalling service in Leeds, the only thing that was carried out satisfactory was the EPC rating. We signed no agreement nor was told about the set fee then landed with a bill 10 months later even though they'd not sold the property. After waiting almost 2 ...
read full review
Comment on agent fees
They do nothing to promote the sale, the fees are unjustified and not communicated clearly, absolutely unacceptable.
Was this helpful? Yes

“Horrendous...”

Share on :
May 22,2019
Minithumbdown
By: 'Gemma123'
May 22,2019
10 people found
this helpful
I decided to use purple bricks so that I could have full control over the viewings etc, guy came out talked us through the process etc decided to go ahead, he stood in my house and read out the T&C to myself and my ...
read full review
Comment on agent fees
Terrible hidden costs
Was this helpful? Yes

“Diabolicle, shoddy and unprofessional...”

Share on :
May 22,2019
Minithumbdown
By: 'Ripped off and furious'
May 22,2019
16 people found
this helpful
Worst experience of an estate agent ever. Initially the agent put house on sale for one hundred thousand less than the asking price leading us to be inundated with requests to view. Although he rectified this on the website, no apology and I had the ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Thief's without the masks...”

Share on :
May 20,2019
Minithumbdown
By: 'john25'
May 20,2019
17 people found
this helpful
I could go on about how bad this company is. £600 fee if you decide to cancel the management fee even though the contract term has finished. £132 boiler call out fee (just to inspect) even though you are paying for Fully Managed service. Hidden charges that ...
read full review
Comment on agent fees
shocking
Was this helpful? Yes

“AVOID...”

Share on :
May 14,2019
Minithumbdown
By: 'Bev'
May 14,2019
16 people found
this helpful
Absolute useless it's all a con DO NOT fall for the no commission advert, they do not help you one bit Cost hell of a lot more than proper estate agents...
read full review
Comment on agent fees
Catch after catch con
Was this helpful? Yes

“Access Unavailable...”

Share on :
May 13,2019
Minithumbdown
By: 'Ed L'
May 13,2019
15 people found
this helpful
We made an appointment to view a property with Purplebricks' local agent, but we were unable to access the property. The agent has made no attempt to reschedule the visit...
read full review
Was this helpful? Yes

“AVOID...”

Share on :
May 07,2019
Minithumbdown
By: 'RonF'
May 07,2019
15 people found
this helpful
You Pay For What You Get My home was on the market for over 3 months and I had not one viewing or even one call of interest with PB. Every time I contacted them using the message system, I never had a reply, not one, ...
read full review
Comment on agent fees
Cheap but too much for this lack of attention and replies.
Was this helpful? Yes
By: PHILLIP FAIRBROTHER
May 14, 2019
View all comments (2)
I just told the PB agent that I was unhappy and that he was to remove the house from sale and to no longer act on my behalf. ...

“Appalling Service from the start...”

Share on :
May 01,2019
Minithumbdown
By: 'Purplebricks in Somerset'
May 01,2019
16 people found
this helpful
Upon three attempts to provide a property description to advertise my home for sale, following requests to amend mistakes in grammar, an incorrect number of bedrooms and several mentions of uPVC windows which were infact wooden. The agreement was cancelled and refunded. When I politely ...
read full review
Was this helpful? Yes

“Purple Bricks donot actively sell your home...”

Share on :
Apr 30,2019
Minithumbdown
By: 'very disappointed customer'
Apr 30,2019
23 people found
this helpful
I have to start by saying that our agent seemed like a nice guy, I felt he was just working for the wrong company, although he probably can't sleep at night knowing what said company does. Purple bricks do nothing to sell your property, no ...
read full review
Comment on agent fees
Awful
Was this helpful? Yes

“Purplebricks...”

Share on :
Apr 29,2019
Minithumbdown
By: 'A very fed up customer'
Apr 29,2019
11 people found
this helpful
All I can say - if you pay peanuts you get monkeys. I think that saying says it all - no other description needed!!...
read full review
Was this helpful? Yes

“Complicated, frustrating, unreliable...”

Share on :
Apr 25,2019
Minithumbdown
By: 'Mark'
Apr 25,2019
14 people found
this helpful
As feedback: 1. I've only tried to make appointments to view two properties with Purplebricks. 2. I've received 24 emails since yesterday (Tues). 3. I've spoken to the central switchboard three times. Dealing with PB is complicated and frustratingly time consuming, especially with PB's errors in making bookings, confirming ...
read full review
Was this helpful? Yes

“Waste of time...”

Share on :
Apr 18,2019
Minithumbdown
By: 'none'
Apr 18,2019
14 people found
this helpful
Really disappointed with this agent. They make too many simple mistakes like missing appointments, etc wasting your time. Please avoid. Not worth it....
read full review
Was this helpful? Yes

“I believe I lost 10k because of there incompetence...”

Share on :
Apr 18,2019
Minithumbdown
By: 'Purple bricks are terrible'
Apr 18,2019
31 people found
this helpful
DO NOT USE PURPLE BRICKS. I decided to sell my home and foolishly fell for the none commission advert that cost me dearly. I contacted Purple Bricks and a Craig Tokley came to see me. He was friendly and looking back I was foolish to ...
read full review
Comment on agent fees
Cost me loads more than I am supposed to have saved
Was this helpful? Yes
By: A S
Jun 03, 2019
View all comments (5)
Similar to the above experience I am trapped. Spoke to regional director who had nothing much to say. They think we are fools....shocking! ...

“Do not be taken in by their advert like I did...”

Share on :
Apr 17,2019
Minithumbdown
By: 'Christctc'
Apr 17,2019
14 people found
this helpful
UPDATE TO THIER RESPONSE. Yes they offered me £200 which I declined. I will take this to the ombudsman for statistical purposes and will be filing a motion in the small claims court. IF IT IS CHEAPER GUYS, DONT FALL INTO THE TRAP. GO FOR A ...
read full review
Was this helpful? Yes
By: Chris
Nov 18, 2019
View all comments (3)
Unfortunately they ruled against me also. Stating that it is clear in the terms and conditions that they are not liable for unsold properties etc etc etc. They are scum and i advise to steer clear ...

“AVOID...”

Share on :
Apr 17,2019
Minithumbdown
By: 'rhosboy'
Apr 17,2019
12 people found
this helpful
They overpriced by £35k to start with and I did discuss this with the agent but she was adamant. She was most helpful and kept in touch the first 4 weeks after which never heard from her again. Nearly 12m and 3 viewings later still not sold. ...
read full review
Comment on agent fees
overpaid for no work done
Was this helpful? Yes

“AVOID,AVOID,AVOID...”

Share on :
Apr 15,2019
Minithumbdown
By: 'LIARS!!'
Apr 15,2019
13 people found
this helpful
I'm afraid I join the hundreds out there that have been bitten by these thieves!! I signed up to Purple Bricks in June 2018 after I was told that my property will have access to over 400 000 potential buyers. Rubbish, rubbish, rubbish!!!! It is now April 2019 and ...
read full review
Comment on agent fees
FEES ARE VERY BAD BECAUSE YOU ARE TIED INTO PAYING THEM. WHETHER YOUR PROPERTY SELLS OR NOT,YOU HAVE TO PAY THE FEES!
Was this helpful? Yes

“Awful estate agents...”

Share on :
Apr 11,2019
Minithumbdown
By: 'Dissatisfied'
Apr 11,2019
8 people found
this helpful
Absolutely disgraceful service provided, I suggest avoiding this company like the plague! Had a viewing for a house and didnt get notified that the property had been sold days prior, wasted our time and had to find out ourselves the property had been sold when ...
read full review
Comment on agent fees
Awful
Was this helpful? Yes

“Website doesn't work - entered different mile radius from.chosenocation and it's throwing me up properties 50+ miles away...”

Share on :
Apr 03,2019
Minithumbdown
By: 'Website doesn't work'
Apr 03,2019
6 people found
this helpful
Website location selection doesn't work. Throwing me up properties 50+ miles away from chosen location for every option eg. 1 mile radius, 2 miles, 5 miles, 10 message etc. Complete waste of time...
read full review
Comment on agent fees
N/a
Was this helpful? Yes

“MAGIC...”

Share on :
Apr 03,2019
Minithumbup
By: 'Brian robinson'
Apr 03,2019
1 people found
this helpful
Joe Grundy took control of the sale of my property and had it sold in less than a week . He kept in touch with me through the process and was there when ever I needed him AN ABSOLUTE GENT!! A TOP AGENT Cheers Joe...
read full review
Comment on agent fees
good deserved every penny
Was this helpful? Yes

“AVOID AT ALL COST!!!...”

Share on :
Apr 02,2019
Minithumbdown
By: 'Kentish Lass'
Apr 02,2019
11 people found
this helpful
Highly unprofessional approach to selling your property. When you complain about the service and are then made to feel it its your fault and not down to their lack of duty of care to the client. This agent wins every time they take a fee ...
read full review
Comment on agent fees
The fee would be good if they provided a service.
Was this helpful? Yes

“Terrible experience...”

Share on :
Mar 25,2019
Minithumbdown
By: 'Kawasakibob'
Mar 25,2019
14 people found
this helpful
Got pb to value and market our property . Agent was full of ,I'll do this etc for you all bells and whistles . Ended up after we were locked into contract he sent his wife to do viewings . someone we had never met never mind she ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Nightmare...”

Share on :
Mar 25,2019
Minithumbdown
By: 'Unhappy customer'
Mar 25,2019
9 people found
this helpful
Once you have signed they are not interested as they get paid regardless. Will have to instruct a proper agent as well to get the job done....
read full review
Comment on agent fees
Too much for nothing.
Was this helpful? Yes

“Not recommended...”

Share on :
Mar 19,2019
Minithumbdown
By: 'London client'
Mar 19,2019
9 people found
this helpful
Used Purple Bricks to try to try to sell flat last year. Flat was on market for around 2 months and only attracted one viewing and no offers. Yet Purple Bricks is still demanding payment of nearly £1200. I regret using their service, as the service provided ...
read full review
Comment on agent fees
Excessively high given the service
Was this helpful? Yes

“BEWARE AVOID !!!!...”

Share on :
Mar 19,2019
Minithumbdown
By: 'STAY AWAY !!'
Mar 19,2019
8 people found
this helpful
WORST EXPERIANCE EVER INCOMPETENCE TO THE HIGHEST DEGREE , THEY WILL TRY Their best to deduct from your deposit at the most minute of things professional theifs you've been warned stay away !!...
read full review
Comment on agent fees
Useless
Was this helpful? Yes

“Disgraceful...”

Share on :
Mar 19,2019
Minithumbdown
By: 'Sumit Lakhanpal'
Mar 19,2019
13 people found
this helpful
I will comment about them based on the disgraceful experience I received from purple bricks. My property is on the market for almost a year now which has been a matter of concern for me about their performance and their approach. When I first put ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

Awards won by Purplebricks

Individual Branch Awards


As Seen On

Find the Best Agent to
Sell or Rent Your Home