Purplebricks
1.2/5, 401 reviews
6% recommended
43% sales valuation accuracy
23% sales fee satisfaction
45% lettings valuation accuracy
21% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 43% 23% £25,000 £3,500,000
Lettings 45% 21% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 48 0 42 22 161 1 38 1 86
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“They engage in conditional selling...”

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Feb 24,2021
Minithumbdown
By: 'cc'
Feb 24,2021
1 people found
this helpful
They engage in conditional selling by telling the seller you are not a qualified buyer if you refuse their broker. They will also reject any other bids from you to ensure the buyer who uses their services has their offer accepted. Avoid at all costs ...
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“Unprofessional, unreliable and disorganised. ......”

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Feb 18,2021
Minithumbdown
By: 'Mel'
Feb 18,2021
2 people found
this helpful
Unprofessional, unreliable and disorganised. Do not use Purplebricks! The agents put little to no effort in trying to sell your property once they have your money and when confronted they just lie and get defensive. The app is useless and not helpful. Stay clear of ...
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“Absolutely dreadful company to deal with rip ......”

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Feb 10,2021
Minithumbdown
By: 'Maria'
Feb 10,2021
1 people found
this helpful
Absolutely dreadful company to deal with rip off listed our house with wrong details price, number of bedrooms, took our boards away after we complained yet still invoiced us for listing our property for 1 month with incorrect everything can't believe our experience with purple bricks...
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“Martyn Robson - Terrible!...”

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Feb 05,2021
Minithumbdown
By: 'Tom'
Feb 05,2021
1 people found
this helpful
Martyn Robson - Stockton on Tees Mistake within property description (incorrect date for open day) resulted in mass confusion and in turn had a terrible adverse effect on my properties introduction to the market. Problem was dealt with terribly, passed from pillar to post to ...
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“If you're a buyer, steer clear from Purplebri......”

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Feb 03,2021
Minithumbdown
By: 'SteerClear'
Feb 03,2021
2 people found
this helpful
If you're a buyer, steer clear from Purplebricks. Firstly, the sellers arrange their own viewings so on occasion I have shown up for a viewing only to be stood up because the seller forgot or couldn't make it. Worse yet, I went through the process ...
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“Poor service and not very helpful....”

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Feb 01,2021
Minithumbdown
By: 'Geoffrey'
Feb 01,2021
1 people found
this helpful
Poor service and not very helpful. Paid upfront and continued to chase for payment even after sold! The after sales service never got in touch unless I chased....
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“Exceptional Poor Service...”

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Jan 27,2021
Minithumbdown
By: 'Delahunty'
Jan 27,2021
1 people found
this helpful
Exceptional Poor Service They won't communicate, they won't admit their faults and they certainly won't pay you what you're owed... They hang up the phone on you, and refuse your calls when you call back... Heartbreaking and frustrating to be treating anyone like this... Please ...
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“Terrible experience. Don't believe the hype. ......”

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Jan 26,2021
Minithumbdown
By: 'Eric'
Jan 26,2021
1 people found
this helpful
Terrible experience. Don't believe the hype. The whole process as you sign up is designed to protect PurpleBricks from you, their own customer. I complained on the grounds that the services were not provided as described and certainly not professional. Sadly, once you sign up, ...
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“These guys are a joke.....…bunch of liars, sc......”

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Jan 25,2021
Minithumbdown
By: 'peter'
Jan 25,2021
2 people found
this helpful
These guys are a joke.....…bunch of liars, scammers and thieves... These guys are a joke.....We had tenants leave our house in November (2020) and tonight (22/1/21) they have informed us that we are not getting money owing (in excess of £400) and it is our fault ...
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“Rude agent and booking viewing close to impossible!...”

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Jan 25,2021
Minithumbdown
By: 'Estera'
Jan 25,2021
1 people found
this helpful
I've tried to book an appointment to see the property to buy a few times. Every time I choose viewing suitable for myself (and also available in the system to book) I get information that my viewing is rescheduled for a very different time. It's ...
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“Worst customer experience ever. I had a viewi......”

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Jan 23,2021
Minithumbdown
By: 'Sidiqullah'
Jan 23,2021
0 people found
this helpful
Worst customer experience ever. I had a viewing confirmation in 72 lonsdale road bolton for 15 minutes and I was only 5 minutes late. The viewer showed an aggressive attitude and didn't let us view the property. After we left for home disappointed, the same viewer rang me ...
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“Lack of communication, complete ignorance...”

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Jan 15,2021
Minithumbdown
By: 'Malwina'
Jan 15,2021
3 people found
this helpful
I have been a landlord with Purple Bricks since March 2020. First property manager was excellent, fantastic manners and open communication. He left and Hardev Johal took over! It's been appalling since. I have an ongoing complaint that has been raised in late November due to ...
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“have given 1 star as otherwise the forum woul......”

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Jan 12,2021
Minithumbdown
By: 'Ellie'
Jan 12,2021
2 people found
this helpful
have given 1 star as otherwise the forum wouldn't let me post. my property has had about 10 different 'managers' within the 3 years it's been with them. the rent is never paid on time - it sits in their account until they can be bothered to transfer ...
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“Use Purple Bricks at your peril...”

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Dec 31,2020
Minithumbdown
By: 'Stephen'
Dec 31,2020
9 people found
this helpful
first they will try and tell you they are the best value estate agents, then they will over value your property by a few thousand . They don't tell you but its hidden in the small print that you either pay up front or pay at ...
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By: Michelle Walsh
Jan 08, 2021
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I haven’t heard from Purple Bricks since the first day in December. I have sent Dustin a message but still no response in over a month. The solicitor received all or documents signed and completed on 16th December. The buyer has tried to get in touch with Purple Bricks to chase it up. I can’t bra red solicitors yesterday and he said he apologised and explained he was waiting on a document from Land registry but he just so happens to have received it right now. He said he will get it over to ...

“I don't even want to give them 1 star, I lite......”

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Dec 16,2020
Minithumbdown
By: 'Emily'
Dec 16,2020
6 people found
this helpful
I don't even want to give them 1 star, I literally do not understand how this company have got such good reviews on Trust Pilot. Have been trying to view a house- had to cancel first appointment due to work so understand that was a pain ...
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“Great agency until the first problem. They ha......”

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Nov 30,2020
Minithumbdown
By: 'Attila'
Nov 30,2020
2 people found
this helpful
Great agency until the first problem. They have no problem solving skills, i had no cold water in the property for over 4 months, and the agency did nothing about it however i requested for a repair at least 10 times. I moved out a month ago ...
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“Con Artists... Take your money and vanish.On......”

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Nov 23,2020
Minithumbdown
By: 'Rebecca'
Nov 23,2020
3 people found
this helpful
Con Artists... Take your money and vanish. Only speaking from Doncaster views... If you get a guy called Jonathon as your agent then I'm really sorry in advance. He came and took photos on HIS PHONE. He kept on promising me that the advert was ...
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“Suspicious offer....”

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Nov 20,2020
Minithumbdown
By: 'Kim'
Nov 20,2020
5 people found
this helpful
I viewed a property all went very smoothly. Then I put forward an offer that's when things started to get suspicious. I was contacted by the agent and asked “is this your final offer”. Obviously you offer what you think the property is worth and ...
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“Worst experience ever, shocking service, no f......”

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Nov 19,2020
Minithumbdown
By: 'Bruce'
Nov 19,2020
4 people found
this helpful
Worst experience ever, shocking service, no feedback, pathetic viewings, zero expertise. Do not get drawn in by their fees. I switched to a high street agent....
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“As a buyer crap. I book an appointment in ev......”

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Nov 02,2020
Minithumbdown
By: 'Christopher'
Nov 02,2020
3 people found
this helpful
As a buyer crap. I book an appointment in evening as I can only do evenings and they cancel it and put on a Tuesday morning. I can't do Tuesday am so I book another day. They cancel it and offer me Tuesday morning again!!! ...
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“Unprofessional Estate Agent...”

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Oct 20,2020
Minithumbdown
By: 'Ridgy'
Oct 20,2020
4 people found
this helpful
I had a viewing on a property managed where the estate agent "Lauren Blease" has been unprofessional and made us feel unwelcomed. She did not know the property details, was on her phone all the time and refused to open negotiation. I strongly believe the ...
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“Do not let your property through purplebricks......”

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Oct 16,2020
Minithumbdown
By: 'Leanne'
Oct 16,2020
3 people found
this helpful
Do not let your property through purplebricks!! They took money each month for full management but didn't tell me that there wasn't actually anyone available to manage my property. It wasn't until a week before my property was due to be empy that I contacted ...
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“If you value your properties or your reputat......”

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Oct 12,2020
Minithumbdown
By: 'A'
Oct 12,2020
0 people found
this helpful
If you value your properties or your reputation as a landlord stay away from this company. In the past my experience of a letting agency is someone who vets the tenants, authorises and arranges the repairs and documents this and deals with any insurance claims ...
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“Avoid...”

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Oct 12,2020
Minithumbdown
By: 'Hannah'
Oct 12,2020
6 people found
this helpful
We had our house on twice with purple brick the first time was with Jill she was really friendly but after a week she wanted us to drop our house price by £5,000! I had people message me on social media to arrange a viewing or ...
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“Discusting service by purple bricks,...”

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Oct 08,2020
Minithumbdown
By: 'Martin'
Oct 08,2020
4 people found
this helpful
Discusting service by purple bricks, I have now had 7 different property managers with no notification of the new contact, they continually failed to do the 6 monthly condition reports, myself and the tennant never receive a reply to emails and they dont answer the phone. I ...
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“Good experience overall, depends on the local agent and the type of property you're selling...”

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Oct 07,2020
Minithumbup
By: 'Jochi'
Oct 07,2020
7 people found
this helpful
We've recently sold with Purple Bricks and thought I'd share our experience as there's obviously a lot of negativity around them. Overall we had a positive experience although I can understand why people could have a bad time with them. I had a lot of ...
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“Disgrace...”

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Oct 05,2020
Minithumbdown
By: 'IMRAN'
Oct 05,2020
2 people found
this helpful
Overview Reviews About Purplebricks UK Logo Purplebricks UK Reviews 75,962 • Excellent 4.5 stars: Excellent 4.6 Reviews Excellent 88% Great 7% Average 1% Poor...
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“Summary: Do not use Purple Bricks. The custom......”

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Oct 02,2020
Minithumbdown
By: 'Jamie'
Oct 02,2020
3 people found
this helpful
Summary: Do not use Purple Bricks. The customer experience and service is indefensible. Below is an outline of our initial complaint followed by a response from their complaint department supporting Tomasz Ros' (The estate agent) actions because they "feel" he had done nothing wrong. They ...
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“DIDN'T TURN UP 4 TIMES!...”

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Sep 30,2020
Minithumbdown
By: 'Paul'
Sep 30,2020
0 people found
this helpful
'Adam' couldn't get through to me by phone although we E-Mails were exchanged so didn't turn up. Another agent didn't bother replying to my voicemails or text and didn't turn up. Waste of time....
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By: Paul Megson
Sep 30, 2020
View all comments (1)
Apparently the agents need to speak to you BEFORE they attend although you get CONFIRMATION of a time and date without a phone call happening! ...

“I think there has been a dodgy thing during m......”

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Sep 29,2020
Minithumbdown
By: 'Deepti'
Sep 29,2020
2 people found
this helpful
I think there has been a dodgy thing during my viewing of a property ...i tried for days and did not get an appointment as it didnt show any dates but realized that the negotiator was showing the property to different people ..and even putting ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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