Purplebricks
1.2/5, 222 reviews
8% recommended
41% sales valuation accuracy
23% sales fee satisfaction
31% lettings valuation accuracy
14% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 41% 23% £74,000 £3,500,000
Lettings 31% 14% £400 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 25 0 17 16 108 1 27 0 27
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“AVOID...”

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May 14,2019
Minithumbdown
By: 'Bev'
May 14,2019
16 people found
this helpful
Absolute useless it's all a con DO NOT fall for the no commission advert, they do not help you one bit Cost hell of a lot more than proper estate agents...
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Comment on agent fees
Catch after catch con
Was this helpful? Yes

“Access Unavailable...”

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May 13,2019
Minithumbdown
By: 'Ed L'
May 13,2019
15 people found
this helpful
We made an appointment to view a property with Purplebricks' local agent, but we were unable to access the property. The agent has made no attempt to reschedule the visit...
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Was this helpful? Yes

“AVOID...”

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May 07,2019
Minithumbdown
By: 'RonF'
May 07,2019
15 people found
this helpful
You Pay For What You Get My home was on the market for over 3 months and I had not one viewing or even one call of interest with PB. Every time I contacted them using the message system, I never had a reply, not one, ...
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Comment on agent fees
Cheap but too much for this lack of attention and replies.
Was this helpful? Yes
By: PHILLIP FAIRBROTHER
May 14, 2019
View all comments (2)
I just told the PB agent that I was unhappy and that he was to remove the house from sale and to no longer act on my behalf. ...

“Appalling Service from the start...”

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May 01,2019
Minithumbdown
By: 'Purplebricks in Somerset'
May 01,2019
16 people found
this helpful
Upon three attempts to provide a property description to advertise my home for sale, following requests to amend mistakes in grammar, an incorrect number of bedrooms and several mentions of uPVC windows which were infact wooden. The agreement was cancelled and refunded. When I politely ...
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Was this helpful? Yes

“Purple Bricks donot actively sell your home...”

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Apr 30,2019
Minithumbdown
By: 'very disappointed customer'
Apr 30,2019
23 people found
this helpful
I have to start by saying that our agent seemed like a nice guy, I felt he was just working for the wrong company, although he probably can't sleep at night knowing what said company does. Purple bricks do nothing to sell your property, no ...
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Comment on agent fees
Awful
Was this helpful? Yes

“Purplebricks...”

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Apr 29,2019
Minithumbdown
By: 'A very fed up customer'
Apr 29,2019
11 people found
this helpful
All I can say - if you pay peanuts you get monkeys. I think that saying says it all - no other description needed!!...
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Was this helpful? Yes

“Complicated, frustrating, unreliable...”

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Apr 25,2019
Minithumbdown
By: 'Mark'
Apr 25,2019
14 people found
this helpful
As feedback: 1. I've only tried to make appointments to view two properties with Purplebricks. 2. I've received 24 emails since yesterday (Tues). 3. I've spoken to the central switchboard three times. Dealing with PB is complicated and frustratingly time consuming, especially with PB's errors in making bookings, confirming ...
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Was this helpful? Yes

“Waste of time...”

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Apr 18,2019
Minithumbdown
By: 'none'
Apr 18,2019
14 people found
this helpful
Really disappointed with this agent. They make too many simple mistakes like missing appointments, etc wasting your time. Please avoid. Not worth it....
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Was this helpful? Yes

“I believe I lost 10k because of there incompetence...”

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Apr 18,2019
Minithumbdown
By: 'Purple bricks are terrible'
Apr 18,2019
31 people found
this helpful
DO NOT USE PURPLE BRICKS. I decided to sell my home and foolishly fell for the none commission advert that cost me dearly. I contacted Purple Bricks and a Craig Tokley came to see me. He was friendly and looking back I was foolish to ...
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Comment on agent fees
Cost me loads more than I am supposed to have saved
Was this helpful? Yes
By: A S
Jun 03, 2019
View all comments (5)
Similar to the above experience I am trapped. Spoke to regional director who had nothing much to say. They think we are fools....shocking! ...

“Do not be taken in by their advert like I did...”

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Apr 17,2019
Minithumbdown
By: 'Christctc'
Apr 17,2019
13 people found
this helpful
UPDATE TO THIER RESPONSE. Yes they offered me £200 which I declined. I will take this to the ombudsman for statistical purposes and will be filing a motion in the small claims court. IF IT IS CHEAPER GUYS, DONT FALL INTO THE TRAP. GO FOR A ...
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Was this helpful? Yes
By: Elaine
May 04, 2019
View all comments (1)
I would be interested to know how you get on with the small claims court. I am in the same situation as you. Trying to sell with PURPLE BRICKS is a waste of time and money. They are not proactive and their ‘service’ does not work. They do not stick to their side of the agreement. ...

“AVOID...”

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Apr 17,2019
Minithumbdown
By: 'rhosboy'
Apr 17,2019
12 people found
this helpful
They overpriced by £35k to start with and I did discuss this with the agent but she was adamant. She was most helpful and kept in touch the first 4 weeks after which never heard from her again. Nearly 12m and 3 viewings later still not sold. ...
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Comment on agent fees
overpaid for no work done
Was this helpful? Yes

“AVOID,AVOID,AVOID...”

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Apr 15,2019
Minithumbdown
By: 'LIARS!!'
Apr 15,2019
13 people found
this helpful
I'm afraid I join the hundreds out there that have been bitten by these thieves!! I signed up to Purple Bricks in June 2018 after I was told that my property will have access to over 400 000 potential buyers. Rubbish, rubbish, rubbish!!!! It is now April 2019 and ...
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Comment on agent fees
FEES ARE VERY BAD BECAUSE YOU ARE TIED INTO PAYING THEM. WHETHER YOUR PROPERTY SELLS OR NOT,YOU HAVE TO PAY THE FEES!
Was this helpful? Yes

“Awful estate agents...”

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Apr 11,2019
Minithumbdown
By: 'Dissatisfied'
Apr 11,2019
8 people found
this helpful
Absolutely disgraceful service provided, I suggest avoiding this company like the plague! Had a viewing for a house and didnt get notified that the property had been sold days prior, wasted our time and had to find out ourselves the property had been sold when ...
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Comment on agent fees
Awful
Was this helpful? Yes

“Website doesn't work - entered different mile radius from.chosenocation and it's throwing me up properties 50+ miles away...”

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Apr 03,2019
Minithumbdown
By: 'Website doesn't work'
Apr 03,2019
6 people found
this helpful
Website location selection doesn't work. Throwing me up properties 50+ miles away from chosen location for every option eg. 1 mile radius, 2 miles, 5 miles, 10 message etc. Complete waste of time...
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Comment on agent fees
N/a
Was this helpful? Yes

“MAGIC...”

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Apr 03,2019
Minithumbup
By: 'Brian robinson'
Apr 03,2019
1 people found
this helpful
Joe Grundy took control of the sale of my property and had it sold in less than a week . He kept in touch with me through the process and was there when ever I needed him AN ABSOLUTE GENT!! A TOP AGENT Cheers Joe...
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Comment on agent fees
good deserved every penny
Was this helpful? Yes

“AVOID AT ALL COST!!!...”

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Apr 02,2019
Minithumbdown
By: 'Kentish Lass'
Apr 02,2019
11 people found
this helpful
Highly unprofessional approach to selling your property. When you complain about the service and are then made to feel it its your fault and not down to their lack of duty of care to the client. This agent wins every time they take a fee ...
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Comment on agent fees
The fee would be good if they provided a service.
Was this helpful? Yes

“Terrible experience...”

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Mar 25,2019
Minithumbdown
By: 'Kawasakibob'
Mar 25,2019
14 people found
this helpful
Got pb to value and market our property . Agent was full of ,I'll do this etc for you all bells and whistles . Ended up after we were locked into contract he sent his wife to do viewings . someone we had never met never mind she ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Nightmare...”

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Mar 25,2019
Minithumbdown
By: 'Unhappy customer'
Mar 25,2019
9 people found
this helpful
Once you have signed they are not interested as they get paid regardless. Will have to instruct a proper agent as well to get the job done....
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Comment on agent fees
Too much for nothing.
Was this helpful? Yes

“Not recommended...”

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Mar 19,2019
Minithumbdown
By: 'London client'
Mar 19,2019
9 people found
this helpful
Used Purple Bricks to try to try to sell flat last year. Flat was on market for around 2 months and only attracted one viewing and no offers. Yet Purple Bricks is still demanding payment of nearly £1200. I regret using their service, as the service provided ...
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Comment on agent fees
Excessively high given the service
Was this helpful? Yes

“BEWARE AVOID !!!!...”

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Mar 19,2019
Minithumbdown
By: 'STAY AWAY !!'
Mar 19,2019
8 people found
this helpful
WORST EXPERIANCE EVER INCOMPETENCE TO THE HIGHEST DEGREE , THEY WILL TRY Their best to deduct from your deposit at the most minute of things professional theifs you've been warned stay away !!...
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Comment on agent fees
Useless
Was this helpful? Yes

“Disgraceful...”

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Mar 19,2019
Minithumbdown
By: 'Sumit Lakhanpal'
Mar 19,2019
13 people found
this helpful
I will comment about them based on the disgraceful experience I received from purple bricks. My property is on the market for almost a year now which has been a matter of concern for me about their performance and their approach. When I first put ...
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Was this helpful? Yes

“You get what you pay for - not a lot!...”

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Mar 08,2019
Minithumbdown
By: 'dissatisfiedclient1'
Mar 08,2019
15 people found
this helpful
Decided to go with Purplebricks to try and save money and it worked, but the stress of having to deal with everything myself was hardly worth it. An agent came and took some poor quality photos, and wrote up a generic description that wasn't even ...
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Comment on agent fees
Good compared to high street agents but for just the listing might as well go for the cheapest online one.
Was this helpful? Yes

“Untrustworthy...”

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Mar 07,2019
Minithumbdown
By: 'pebblymarm'
Mar 07,2019
10 people found
this helpful
Was completely sucked into Purple bricks by the charismatic actor, Mike Emery, who promised the world and delivered nothing. After the initial rosy period, the communication disappeared. Upon checking the empty property, someone had left a nasty mess in the loo and he had the ...
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Comment on agent fees
cheap and nasty contract, you pay whatever
Was this helpful? Yes
By: Malaika
Mar 11, 2019
View all comments (1)
Worse agency ever.... just took my money and I didn't get house and money back... people working there whorse ever... never ever again... I'm homeless and they don't care about anything... ...

“WASTE OF SPACE...”

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Mar 07,2019
Minithumbdown
By: 'StuieN'
Mar 07,2019
6 people found
this helpful
I don't know where to start, I didn't know incompetence could be run this high! We are tenants through Purplebricks. There are some issues, but Pbricks just don't bother to respond to those issues. I have gone direct to the landlord, landlord instructs Pbricks to ...
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Comment on agent fees
Fee's !!!! I am in the process of starting the small claims procedure! Paid a fee for a service we haven't received, court time...........
Was this helpful? Yes

“Dreadful! Avoid them !...”

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Mar 04,2019
Minithumbdown
By: 'Maria'
Mar 04,2019
11 people found
this helpful
My experience with Purplebrick was a nightmare! They are negligent, incompetent and unresponsive ! They have cost me thousands of pounds in lost income. Do not ever use them! I am not surprised why their share price tanked On the 21st Feb....
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Comment on agent fees
They cost me thousands of pounds of lost revenue
Was this helpful? Yes

“Poor Communication & Poor service...”

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Mar 01,2019
Minithumbdown
By: 'DisappointedLondon'
Mar 01,2019
20 people found
this helpful
Purplebricks- poor communication, poor service. I will list my experience objectively so that readers can make up their own mind. My property was on the market for 90 days with Purplebricks and had just 6 viewings. I believe that the low number of viewings was due to ...
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Comment on agent fees
Figure seems attractive but as you are only paying to have your property listed on the internet it can be a gamble.
Was this helpful? Yes

“Poor service and terrible agents...”

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Feb 15,2019
Minithumbdown
By: 'Titch_86'
Feb 15,2019
26 people found
this helpful
During our house buying process we have come across a number of properties that are on the market with Purple Bricks. I have yet to have a positive experience with arranging and confirming viewings that have taken place with Purple Bricks Representatives. Many of them ...
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Was this helpful? Yes

“They just can't sell properly...”

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Jan 28,2019
Minithumbdown
By: 'NeilHutch'
Jan 28,2019
14 people found
this helpful
Been up with purple bricks since June 2018. Loads of offers from people sending through poor offers. One buyer wasn't checked out properly as real agents do...
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Comment on agent fees
They have your money if they sell lol or not
Was this helpful? Yes

“Dreadful - AVOID !!...”

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Jan 24,2019
Minithumbdown
By: 'Peter'
Jan 24,2019
19 people found
this helpful
Dreadful experience as would be purchaser. Really difficult to establish contact with vendor (even with something as simple as trying to find the property when visiting) but WORST part was the "Local Property expert" we had to make offer through. Completely unprofessional know-all who wound ...
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“Dreadful and fraudulent...”

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Jan 15,2019
Minithumbdown
By: 'A Karim’s'
Jan 15,2019
17 people found
this helpful
At least ten members of a family rented my house and one son was mentally disabled. The disable child destroyed my house.Everything was hide from me. The Europian family did not pay one year rent but Purple brick took their fees for that year. ...
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Comment on agent fees
This is a awful letting agent.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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