Purplebricks
1.3/5, 251 reviews
9% recommended
42% sales valuation accuracy
25% sales fee satisfaction
39% lettings valuation accuracy
19% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 39% 19% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 28 0 23 19 119 1 29 0 30
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Poor service...”

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Jul 11,2019
Minithumbdown
By: 'Ivan arena'
Jul 11,2019
4 people found
this helpful
Agent who came to valuate my flat had not clue about the price market and the area. Im still waiting for an email and details he supposed share with me. Poor service...
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“We went through months of calls and emails wi......”

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Jul 11,2019
Minithumbdown
By: 'Mrs Frances Flynn'
Jul 11,2019
4 people found
this helpful
We went through months of calls and emails with customer service and management due to being insulted in our own home by the supposed "expert" estate agent Richard, whom also put in my advert we were located by a certain park which is 3 miles away! ...
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“DIABOLICAL SERVICE...”

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Jul 09,2019
Minithumbdown
By: 'Dissapointed Landlord'
Jul 09,2019
11 people found
this helpful
I am a landlord and as soon as problems were encountered with my tenants, Purple Bricks tried to cancel our service agreement because it was "taking up too much of their time" - yes that was actually the reason. Basically the message is, Purple Bricks ...
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Comment on agent fees
The fees are extremely poor value for money.
Was this helpful? Yes
By: Linda Murphy
Aug 24, 2019
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I've just read your review and would like to say they don't work in the tenants best interests either, they took months to sort out a wasp problem, weeks to sort washing machine, at the end of my tenancy they charged me £30 to clean an already clean flat and £200 to replace an already damaged coffee table, it had a black water mark from the previous tenants, which was covered with flyers on my inventory and also when i moved in! the dps found their claim excessive and decided on £20 which i'm ...

“Zero viewings in 100 days. A year of misery. ......”

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Jul 08,2019
Minithumbdown
By: 'Rhm a'
Jul 08,2019
3 people found
this helpful
Zero viewings in 100 days. A year of misery. Zero professionalism, integrity and customer service. Use a high street agent. Delivered 20 viewings within weeks and a result. The first Purple Bricks 'agent' promised the world, took my money and promptly disappeared. After chasing him for a ...
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“Use literally any Agent other than Purplebricks...”

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Jul 08,2019
Minithumbdown
By: 'Chris Hurdiss'
Jul 08,2019
3 people found
this helpful
My experience has been absolutely appalling. Their TV ads are totally misleading. The whole service is automated, your local property 'expert' is conspicuous by their absence. If you have any concerns no one will listen or accept any responsibility. They will take photos and put ...
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“***BEWARE THESE ARE NOT NO WIN NO FEE***...”

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Jul 04,2019
Minithumbdown
By: 'Shannelle Anderson'
Jul 04,2019
3 people found
this helpful
As soon as you instruct Purplebricks to proceed with your advert you are liable to pay the full £899 fee even if you decide to take your property off the market. I asked Purplebricks if I could take my property off the market as I'm finding ...
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“Terrible...”

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Jul 03,2019
Minithumbdown
By: 'Rough'
Jul 03,2019
4 people found
this helpful
Have used Purplebricks for two months now and the tennant thinks it's acceptable to pay part payments and doesnt even pay in full and Purplebricks will take no responsibility in fact they issue me with a additional charge of £60 to collect the outstanding rent as ...
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“An agent of PB came to my home for a valuatio......”

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Jul 02,2019
Minithumbdown
By: 'Christina'
Jul 02,2019
4 people found
this helpful
An agent of PB came to my home for a valuation request. He said that there are hardly any four bedroomed houses in the area for sale Wow\'d at the rooms and then checked the house prices in the area to give me a ...
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“Very simple advice BELIEVE EVERYTHING BAD!!!...”

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Jun 26,2019
Minithumbdown
By: 'munro1962@'
Jun 26,2019
5 people found
this helpful
Very simple advice. BELIEVE EVERYTHING you read about these totally idiots in the reviews on here and elsewhere. Real people who have real gripes, write these. Honest people who have been let down, disappointed and suffered. Just maje sure you re not another one of ...
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“Incredibly disappointing service from Purpleb......”

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Jun 24,2019
Minithumbdown
By: 'Carmen'
Jun 24,2019
7 people found
this helpful
Incredibly disappointing service from Purplebricks. When initially looking to rent our property as we're emigrating, we were given a valuation figure, which we were quite happy with and seemed in line with other similar properties in our area. After 3 weeks of zero viewings, we were ...
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By: Brian Brown
Jun 25, 2019
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Sorry to hear your story,bit it's an all too often recital of woe and disappointment from 80% of Purplebricks customens. Myself also!! Could nt sell my house after 6 months on the market with these fools and 7 or 8 viewings, whilst 2 in our street had sold. Tried renting the house through Purplebricks signed us up wurh the first client who showed interest. This was a disastrous tenancy, costing myself and partner over £1800 is losses plus six months of stress and anxiety. STAY AWAY from ...

“Appalling service Allison Melia - Sorenson ou......”

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Jun 21,2019
Minithumbdown
By: 'stuart gorbutt'
Jun 21,2019
5 people found
this helpful
Appalling service Allison Melia - Sorenson our agent promised us a professional thorough service to ensure we found the right tenant , including visiting them and checking references. This couldn't have been further from what happened ,recommending to us that we have 2 Polish HGV drivers as ...
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“So disappointed. Not worth the saving....”

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Jun 17,2019
Minithumbdown
By: 'Nix'
Jun 17,2019
9 people found
this helpful
I would never recommend this company. Brilliant at selling you the package, then can't contact people when needed. Don't return calls. Don't negotiate for you. Don't bother!! Did a better job selling my own....
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“Avoid at all Costs....”

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Jun 14,2019
Minithumbdown
By: 'David. Pagham W Sussex'
Jun 14,2019
9 people found
this helpful
Paul Gates Worthing West Sussex from PB overpriced my house by £50.000 with a hard sell sign up fast approach and after 125 days and not one interest or viewing, and then told me to lower it by £50000 to gain a sale. I complained to Paul Gates, ...
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Comment on agent fees
Purplebricks have treated me appalling and they have ended my contract half way through its term, because I had the nerve to complain......they should not be paid a penny.
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“Not impressed...”

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Jun 12,2019
Minithumbdown
By: 'Selby Buyer'
Jun 12,2019
8 people found
this helpful
Bought a house that was on the market with Purple Bricks. During the entire purchasing process I never received one update one call or even advice on how to collect keys. I've given one star I wouldn't give any if I could. I certainly would ...
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Comment on agent fees
Used as a buyer not a seller.
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“failure after failure...”

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Jun 06,2019
Minithumbdown
By: 'Craig'
Jun 06,2019
10 people found
this helpful
I used Purplebricks Lettings after poor service from the previous agent. I was sure that Purplebricks could offer improved and fresh service/support. Every part of the 12-month rental was a disaster. The communication was terrible and dealing with problems was worse. They had no ...
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Comment on agent fees
Reasonable
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“Awful, just awful...”

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Jun 04,2019
Minithumbdown
By: 'Stobby256'
Jun 04,2019
9 people found
this helpful
Booked a viewing of the house opposite, fourdays in advance, confirmed by phone and email. They could not do evenings. The booking was then cancelled by txt on that morning, followed by "...as you have not replied to our text, please contact us to reschedule..." ...
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“Purple bricks Stay away...”

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Jun 04,2019
Minithumbdown
By: 'paul'
Jun 04,2019
24 people found
this helpful
Purple bricks, where shall I start. Undisclosed fees, not made clear, especially the use of their conveyancing company, otherwise there is a £360 extra fee. Lost set of keys to the house, no mention of offering to pay for a new set to be cut, even ...
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Comment on agent fees
poor for what you receive
Was this helpful? Yes

“Excellent...”

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May 30,2019
Minithumbup
By: 'V Hill'
May 30,2019
1 people found
this helpful
I cannot understand all the negative reviews for Purple Bricks. I have sold two properties in the last six months with them and am in the process of selling two more, which are both about to complete. Fast, efficient and sold all properties within a ...
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Comment on agent fees
Excellent - much cheaper than other estate agents.
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“Rubbish...”

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May 28,2019
Minithumbdown
By: 'Mrs Metcalfe'
May 28,2019
8 people found
this helpful
Rubbish no help at all just wanted the commission would never use purpleBricks ever give me my money back you are just robbers ....
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Comment on agent fees
as a company you don't deliver told everyone I've talked to don't go near touch you with a 10 foot porch poll.
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“Avoid...”

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May 28,2019
Minithumbdown
By: 'John B'
May 28,2019
10 people found
this helpful
I was really gobsmacked. Then three months into things I found out that PurpleBricks did not check the buyers source of funds. Everyone makes mistakes I thought at the time I then accepted a great offer a second time two months later the same happened. ...
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Comment on agent fees
Cheap fees even if not sold
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“Buying joke!...”

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May 28,2019
Minithumbdown
By: 'On the hunt'
May 28,2019
8 people found
this helpful
Have time to waste? Purplebricks is one for you! The team covering south west 16 are so unprofessional it is unreal. They have cancelled our viewings for the same property three times in one week! The problem is the first cancellation my husband basically become a ...
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Comment on agent fees
N/A
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“Appalling service...”

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May 28,2019
Minithumbdown
By: 'Disgraceful service'
May 28,2019
8 people found
this helpful
Absolute appalling service in Leeds, the only thing that was carried out satisfactory was the EPC rating. We signed no agreement nor was told about the set fee then landed with a bill 10 months later even though they'd not sold the property. After waiting almost 2 ...
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Comment on agent fees
They do nothing to promote the sale, the fees are unjustified and not communicated clearly, absolutely unacceptable.
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“Horrendous...”

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May 22,2019
Minithumbdown
By: 'Gemma123'
May 22,2019
10 people found
this helpful
I decided to use purple bricks so that I could have full control over the viewings etc, guy came out talked us through the process etc decided to go ahead, he stood in my house and read out the T&C to myself and my ...
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Comment on agent fees
Terrible hidden costs
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“Diabolicle, shoddy and unprofessional...”

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May 22,2019
Minithumbdown
By: 'Ripped off and furious'
May 22,2019
16 people found
this helpful
Worst experience of an estate agent ever. Initially the agent put house on sale for one hundred thousand less than the asking price leading us to be inundated with requests to view. Although he rectified this on the website, no apology and I had the ...
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Comment on agent fees
Bad
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“Thief's without the masks...”

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May 20,2019
Minithumbdown
By: 'john25'
May 20,2019
17 people found
this helpful
I could go on about how bad this company is. £600 fee if you decide to cancel the management fee even though the contract term has finished. £132 boiler call out fee (just to inspect) even though you are paying for Fully Managed service. Hidden charges that ...
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Comment on agent fees
shocking
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“AVOID...”

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May 14,2019
Minithumbdown
By: 'Bev'
May 14,2019
16 people found
this helpful
Absolute useless it's all a con DO NOT fall for the no commission advert, they do not help you one bit Cost hell of a lot more than proper estate agents...
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Comment on agent fees
Catch after catch con
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“Access Unavailable...”

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May 13,2019
Minithumbdown
By: 'Ed L'
May 13,2019
15 people found
this helpful
We made an appointment to view a property with Purplebricks' local agent, but we were unable to access the property. The agent has made no attempt to reschedule the visit...
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“AVOID...”

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May 07,2019
Minithumbdown
By: 'RonF'
May 07,2019
15 people found
this helpful
You Pay For What You Get My home was on the market for over 3 months and I had not one viewing or even one call of interest with PB. Every time I contacted them using the message system, I never had a reply, not one, ...
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Comment on agent fees
Cheap but too much for this lack of attention and replies.
Was this helpful? Yes
By: PHILLIP FAIRBROTHER
May 14, 2019
View all comments (2)
I just told the PB agent that I was unhappy and that he was to remove the house from sale and to no longer act on my behalf. ...

“Appalling Service from the start...”

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May 01,2019
Minithumbdown
By: 'Purplebricks in Somerset'
May 01,2019
16 people found
this helpful
Upon three attempts to provide a property description to advertise my home for sale, following requests to amend mistakes in grammar, an incorrect number of bedrooms and several mentions of uPVC windows which were infact wooden. The agreement was cancelled and refunded. When I politely ...
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“Purple Bricks donot actively sell your home...”

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Apr 30,2019
Minithumbdown
By: 'very disappointed customer'
Apr 30,2019
23 people found
this helpful
I have to start by saying that our agent seemed like a nice guy, I felt he was just working for the wrong company, although he probably can't sleep at night knowing what said company does. Purple bricks do nothing to sell your property, no ...
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Comment on agent fees
Awful
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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