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    Jo Fox
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    Luke
Residential Estate Agents & Valuers

2b Station Road West
Stowmarket
Suffolk
IP14 1ES
01449771133

 
Website not available

Properties for sale
Properties for rent
Oct 11,2014
Minithumbdown
By:
Oct 11,2014
0 people found
this helpful
Purbecks had an excellent floorplan and a really impressive level of information about the prospective property available on Rightmove. The response when we requested a viewing was swift and accommodating and Luke, who showed us around, was impressive in his knowledge of the house. Unfortunately we hit problems with this estate agent when we put in an offer. We started receiving multiple contradictory emails from different staff members, all asking for different requirements to be met. Aft...
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What agent could do to change your mind?
Clearer communication - one point of contact for customers Do not assume that all offer correspondence should be sent to both parties, or that both parties are married and have the same name No contradictions in what is being asked for Emails took 3-5 hours to arrive from agency: email setup appears to be inadequate for business use Be very clear in emails if an offer is accepted or not Be more clear about what is expected in a satisfactory offer from the get-go - changing the goalposts midway through raises suspicions Give customers the benefit of the doubt: they want to do business with you and have no intention of messing you or the vendor around. However, it is impossible to organize a mortgage application in <24 hours if you have not clearly indicated that an offer has been accepted. Do not request sensitive personal information (ID, DIP) until vendor is prepared to accept the offer
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By: Jo Fox
Mar 03, 2016
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It was assumed that this review had been rectified by the reviewer, as all issues had been discussed and resolved and these first time buyers did purchase the property concerned. As they did not return to correct this negative review I feel compelled to reply to the comments. The gentleman leaving the review was not the person who negotiated the purchase of the property. The lady concerned (his partner) was difficult to reach as we were unable to telephone her during office hours and her work....
Aug 15,2011
Minithumbup
By:
Aug 15,2011
2 people found
this helpful
When I was looking for a house to rent in March 2009, I met Jo Fox from Purbeck & Co. I had never rented privately before and was unsure of how to go about things. Jo was fantastic and more than helpful. She answered the many questions I had professionally. Jo is very approachable and friendly. What I imagined being a headache actually turned out to be very straight forward, and I now live happily in my rented property. Any problems I have I do not hesitate to give Jo or Luke a call who are ...
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Aug 11,2011
Minithumbup
By:
Aug 11,2011
1 people found
this helpful
I would have no hesitation in recommending Purbecks as I received excellent service. Jo was very honest and helpful, she kept me up to date throughout the sale and nothing was too much trouble....
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Aug 09,2011
Minithumbup
By:
Aug 09,2011
1 people found
this helpful
Due to pressure on them from my ex husband I was left high and dry by the Estate Agents in Stowmarket who were handling the property. I contacted Jo (late one night form here in Australia) and she instantly took on the job of sorting things out. Jo had given us a quote initially, and I regret now not using her straight away. She has always solved any issues with the minimum of fuss and has treated both of us with tact and diplomacy. The house has been let constantly since she took over (...
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Aug 06,2011
Minithumbup
By:
Aug 06,2011
0 people found
this helpful
As an overseas landlord, I was looking for an agent who could manage my property completely, asure me of regular correspondance and be totally trustworthy. Purbeck and Co. are fulfilling all these requirements and more. They sorted out a totally suitable tenent almost immediately, and their skill at communicating between tenent and landlord ensured a smooth transition of property, despite the occasional challenge. Their knowledge of each party's requirements is excellent, and they have been i...
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Jul 06,2011
Minithumbup
By:
Jul 06,2011
0 people found
this helpful
I bought a property through Purbeck & Co and received a first class service! Jo is very knowledgeable of the housing market and local area and is always on hand to help with any enquiries even if it means going out of her way! would defiantly recommend Purbecks to anyone....
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Jo Fox - upload your photo Jo Fox
1 reviews

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1 reviews

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