The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3/5, 10 Reviews
50% Recommended
50% letting valuation accuracy
99% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 99.00% | £850 | £6,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Pullin Rose Letting Agents
25 Catherine Street, Frome, Somerset
BA11 1DB
01373 808 996
By : 'Floss'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : BA2
I did not have a good experience with this estate agents. Communication was terrible and i often could not get in touch with the staff. They did not reply to emails which was very frustrating, particularly when dealing with more urgent matters. I was also not informed of visits to my house, when at ... Read Full Review
By : 'Tom'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Owner )
Rent PCM : £6000
Would you recommend ? : Yes
Postcode : BA2
When I was building my portfolio of student let houses in Bath, I bought a house with tenants in place under a contract with Pullin Rose. This was a stroke of luck because due to their professionalism and helpfulness they now manage five of my properties, a total of 20 tenants. All aspects of ... Read Full Review


By : 'Dan'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : No
Postcode : BA13
I have an agreement with the agent that sets a ceiling for the value of remedial works that can be undertaken without my consent. On two separate occasions this has been breached and in each instance for works that are clearly not 'emergency' and not in-line with market prices (eg invoice for works ... Read Full Review
To avoid this situation, the agent needed only to abide by the terms of our agreement and contact me as soon as it was apparent that remedial works were required. This would have given me the opportunity to confirm that the prices being quoted/estimated were fair and represented value for money. In addition, when clearly having broken the spirit of our agreement, an apology is all that is required. As yet, I have not received one. Manners cost nothing - lack of manners costs you a customer and ensures that when asked I will not be able to recommend you.
By : 'Rachie'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA2
Your team at Pullin Rose have been very lovely and helpful to us over the past two years and we are really sad to be leaving. You've made some difficult situations really easy to deal with and responded quickly to any issues that have arose. Everyone has been easy to approach and have made us ... Read Full Review
Fee\'s were reasonable, especially when maintenance issues were resolved.

By : 'V'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA11
I have certainly enjoyed my tenancy with Pullin Rose, from the first viewing with Chaz I felt very welcomed. Everybody in the office has been so friendly and helpful, often going beyond the call of duty even with the smallest problem. Any initial teething problems I had at the property were ... Read Full Review


By : 'Serena'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA11
Can't fault Pullin Rose at all. Every member has been most helpful. Our landlords need to sell and they were so sympathetic with us. If we ever had an issue they sorted it straight away x even though it was a short stay it was lovely to meet you all and a pleasure to be be registered with Pullin ... Read Full Review

By : 'Portfolio'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA14
I have always had an excellent service from Pullin Rose and have only good things to say about the whole team. I know that my properties are in the best hands and that my tenants will be treated warmly and fairly. Richard and his staff are well informed, helpful and always professional. Sometimes I ... Read Full Review


By : 'Jim'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA13
We have just had a horrendous experience with this agent . Very early on it was made plain by Claire that we were the enemy. The first time we contacted her with a problem we were met with complete hostility. After two days in the house the alarm failed, due to lack of maintenance, it went off in ... Read Full Review
Customer communication , do not set traps, Claire do not shout at customers on the phone, do not threaten customers, if you are going to charge a customer for work done a receipt would be good, a training programme for staff, I could go on. I have been in sales and marketing for 30 years plus and this is as bad as it gets.
By : Rosie
27 Feb 2014Dear Mr and Mrs Wright, I have reviewed our system notes and spoken with Claire. I have also passed on your thanks and nice comments to Chaz, so thank you for that. This reply is my first task...


By : 'Simon'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BA11
Richard Pullin is part of a mother and son team that runs the agency. Expect him to be all smiles and full of promises during the sales pitch. Providing there is nothing to be done, he will happily take your money each month and all will be well. The first tenant they found broke her tenancy early ... Read Full Review
Don\'t be cheap and pretend that you have called overseas phone numbers to save a few quid so you can send you mates out to fix stuff. Don\'t be abusive in emails you send to paying clients.
By : Richard Pullin
6 Jun 2013Hello Mr Pittaway, Sorry to see the review above especially as it is not a fair reflection of events. When your tenant phoned us in distress because the electric shower that you installed had caught...
By : 'Bathonian'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA2
Over all a very unprofessional service. As a fully-managed property we experienced endless problems, including severe issues, all of which were dealt with either slowly, incompletely, to the lowest possible standard or more commonly, not at all. Their manner was rude, uninterested and ... Read Full Review
Problems with the property should have been dealt with, instead of ignored.
By : Richard Pullin
6 Jun 2013Hi 'Bathonian' Sorry to hear this, give me a call or drop me an email I'd like to look into this...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Last updated at 11/30/2, 12:00:00 AM by allAgents