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Pullin Rose Letting Agents

3/5, 10 Reviews
50% Recommended

50% letting valuation accuracy

99% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting50%99.00%£850£6,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
2233000000
Address

Pullin Rose Letting Agents
25 Catherine StreetFrome, Somerset
BA11 1DB
01373 808 996

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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I did not have a good ...

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1 Star Review

By : 'Floss'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : BA2

18 Jul 2016
People found this helpful0

I did not have a good experience with this estate agents. Communication was terrible and i often could not get in touch with the staff. They did not reply to emails which was very frustrating, particularly when dealing with more urgent matters. I was also not informed of visits to my house, when at ... Read Full Review

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When I was building my ...

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5 Star Review

By : 'Tom'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Owner )
Rent PCM : £6000
Would you recommend ? : Yes
Postcode : BA2

4 Feb 2015
People found this helpful0

When I was building my portfolio of student let houses in Bath, I bought a house with tenants in place under a contract with Pullin Rose. This was a stroke of luck because due to their professionalism and helpfulness they now manage five of my properties, a total of 20 tenants. All aspects of ... Read Full Review

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I have an agreement with the ...

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1 Star Review
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By : 'Dan'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : No
Postcode : BA13

23 Jan 2015
People found this helpful0

I have an agreement with the agent that sets a ceiling for the value of remedial works that can be undertaken without my consent. On two separate occasions this has been breached and in each instance for works that are clearly not 'emergency' and not in-line with market prices (eg invoice for works ... Read Full Review


What agent could do to change your mind?

To avoid this situation, the agent needed only to abide by the terms of our agreement and contact me as soon as it was apparent that remedial works were required. This would have given me the opportunity to confirm that the prices being quoted/estimated were fair and represented value for money. In addition, when clearly having broken the spirit of our agreement, an apology is all that is required. As yet, I have not received one. Manners cost nothing - lack of manners costs you a customer and ensures that when asked I will not be able to recommend you.

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Your team at Pullin Rose have ...

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5 Star Review

By : 'Rachie'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA2

25 Jul 2014
People found this helpful0

Your team at Pullin Rose have been very lovely and helpful to us over the past two years and we are really sad to be leaving. You've made some difficult situations really easy to deal with and responded quickly to any issues that have arose. Everyone has been easy to approach and have made us ... Read Full Review


Comments on Agent Fees

Fee\'s were reasonable, especially when maintenance issues were resolved.

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I have certainly enjoyed my ...

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5 Star Review
UserName

By : 'V'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA11

29 Apr 2014
People found this helpful1

I have certainly enjoyed my tenancy with Pullin Rose, from the first viewing with Chaz I felt very welcomed. Everybody in the office has been so friendly and helpful, often going beyond the call of duty even with the smallest problem. Any initial teething problems I had at the property were ... Read Full Review

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Can't fault Pullin Rose at ...

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5 Star Review
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By : 'Serena'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA11

11 Apr 2014
People found this helpful2

Can't fault Pullin Rose at all. Every member has been most helpful. Our landlords need to sell and they were so sympathetic with us. If we ever had an issue they sorted it straight away x even though it was a short stay it was lovely to meet you all and a pleasure to be be registered with Pullin ... Read Full Review

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I have always had an ...

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5 Star Review
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By : 'Portfolio'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA14

13 Feb 2014
People found this helpful1

I have always had an excellent service from Pullin Rose and have only good things to say about the whole team. I know that my properties are in the best hands and that my tenants will be treated warmly and fairly. Richard and his staff are well informed, helpful and always professional. Sometimes I ... Read Full Review

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We have just had a horrendous ...

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1 Star Review
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By : 'Jim'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA13

20 Dec 2013
People found this helpful1

We have just had a horrendous experience with this agent . Very early on it was made plain by Claire that we were the enemy. The first time we contacted her with a problem we were met with complete hostility. After two days in the house the alarm failed, due to lack of maintenance, it went off in ... Read Full Review


What agent could do to change your mind?

Customer communication , do not set traps, Claire do not shout at customers on the phone, do not threaten customers, if you are going to charge a customer for work done a receipt would be good, a training programme for staff, I could go on. I have been in sales and marketing for 30 years plus and this is as bad as it gets.

Comments (1)Was this helpful?:

By : Rosie

27 Feb 2014

Dear Mr and Mrs Wright, I have reviewed our system notes and spoken with Claire. I have also passed on your thanks and nice comments to Chaz, so thank you for that. This reply is my first task...


Richard Pullin is part of a ...

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1 Star Review
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By : 'Simon'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BA11

10 May 2013
People found this helpful3

Richard Pullin is part of a mother and son team that runs the agency. Expect him to be all smiles and full of promises during the sales pitch. Providing there is nothing to be done, he will happily take your money each month and all will be well. The first tenant they found broke her tenancy early ... Read Full Review


What agent could do to change your mind?

Don\'t be cheap and pretend that you have called overseas phone numbers to save a few quid so you can send you mates out to fix stuff. Don\'t be abusive in emails you send to paying clients.

Comments (1)Was this helpful?:

By : Richard Pullin

6 Jun 2013

Hello Mr Pittaway, Sorry to see the review above especially as it is not a fair reflection of events. When your tenant phoned us in distress because the electric shower that you installed had caught...


Over all a very ...

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1 Star Review

By : 'Bathonian'
Branch : Frome, 25 Catherine Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA2

20 Feb 2013
People found this helpful4

Over all a very unprofessional service. As a fully-managed property we experienced endless problems, including severe issues, all of which were dealt with either slowly, incompletely, to the lowest possible standard or more commonly, not at all. Their manner was rude, uninterested and ... Read Full Review


What agent could do to change your mind?

Problems with the property should have been dealt with, instead of ignored.

Comments (1)Was this helpful?:

By : Richard Pullin

6 Jun 2013

Hi 'Bathonian' Sorry to hear this, give me a call or drop me an email I'd like to look into this...


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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Last updated at 11/30/2, 12:00:00 AM by allAgents

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