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Pullin Rose Letting Agents

25 Catherine Street
Frome
Somerset
BA11 1DB
01373 808 996

Website not available

Properties for Sale
Properties to Rent

Jul 18,2016
Minithumbdown
By: 'Floss'
Jul 18,2016
0 people found
this helpful
I did not have a good experience with this estate agents. Communication was terrible and i often could not get in touch with the staff. They did not reply to emails which was very frustrating, particularly when dealing with more urgent matters. I was also ...
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Feb 04,2015
Minithumbup
By: 'Tom Johnson'
Feb 04,2015
0 people found
this helpful
When I was building my portfolio of student let houses in Bath, I bought a house with tenants in place under a contract with Pullin Rose. This was a stroke of luck because due to their professionalism and helpfulness they now manage five of my ...
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Was this helpful? Yes
Jan 23,2015
Minithumbdown
By: 'Dan'
Jan 23,2015
0 people found
this helpful
I have an agreement with the agent that sets a ceiling for the value of remedial works that can be undertaken without my consent. On two separate occasions this has been breached and in each instance for works that are clearly not 'emergency' and not ...
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What agent could do to change your mind?
To avoid this situation, the agent needed only to abide by the terms of our agreement and contact me as soon as it was apparent that remedial works were required. This would have given me the opportunity to confirm that the prices being quoted/estimated were fair and represented value for money. In addition, when clearly having broken the spirit of our agreement, an apology is all that is required. As yet, I have not received one. Manners cost nothing - lack of manners costs you a customer and ensures that when asked I will not be able to recommend you.
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Jul 25,2014
Minithumbup
By: 'Rachie & Emma'
Jul 25,2014
0 people found
this helpful
Your team at Pullin Rose have been very lovely and helpful to us over the past two years and we are really sad to be leaving. You've made some difficult situations really easy to deal with and responded quickly to any issues that have arose. ...
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Comment on agent fees
Fee\'s were reasonable, especially when maintenance issues were resolved.
Was this helpful? Yes
Apr 29,2014
Minithumbup
By: 'V Ridley'
Apr 29,2014
1 people found
this helpful
I have certainly enjoyed my tenancy with Pullin Rose, from the first viewing with Chaz I felt very welcomed. Everybody in the office has been so friendly and helpful, often going beyond the call of duty even with the smallest problem. Any initial teething problems ...
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Apr 11,2014
Minithumbup
By: 'Serena'
Apr 11,2014
2 people found
this helpful
Can\'t fault Pullin Rose at all. Every member has been most helpful. Our landlords need to sell and they were so sympathetic with us. If we ever had an issue they sorted it straight away x even though it was a short stay it ...
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Feb 13,2014
Minithumbup
By: 'Portfolio Landlord'
Feb 13,2014
1 people found
this helpful
I have always had an excellent service from Pullin Rose and have only good things to say about the whole team. I know that my properties are in the best hands and that my tenants will be treated warmly and fairly. Richard and his staff ...
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Dec 20,2013
Minithumbdown
By: 'Jim Wright'
Dec 20,2013
1 people found
this helpful
We have just had a horrendous experience with this agent . Very early on it was made plain by Claire that we were the enemy. The first time we contacted her with a problem we were met with complete hostility. After two days in the house ...
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What agent could do to change your mind?
Customer communication , do not set traps, Claire do not shout at customers on the phone, do not threaten customers, if you are going to charge a customer for work done a receipt would be good, a training programme for staff, I could go on. I have been in sales and marketing for 30 years plus and this is as bad as it gets.
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Was this helpful? Yes
By: Rosie
Feb 27, 2014
View all comments (1)
Dear Mr and Mrs Wright, I have reviewed our system notes and spoken with Claire. I have also passed on your thanks and nice comments to Chaz, so thank you for that. This reply is my first task after returning from a long maternity leave so it is useful for me to have both the good and not so good feedback to be getting on with. I am unhappy that anyone would feel as you do following dealing with my company, and thankfully it is uncommon. You are correct that mine and RichardÒ€ℒs ho ...
May 10,2013
Minithumbdown
By: 'Simon'
May 10,2013
3 people found
this helpful
Richard Pullin is part of a mother and son team that runs the agency. Expect him to be all smiles and full of promises during the sales pitch. Providing there is nothing to be done, he will happily take your money each month and all ...
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What agent could do to change your mind?
Don\'t be cheap and pretend that you have called overseas phone numbers to save a few quid so you can send you mates out to fix stuff. Don\'t be abusive in emails you send to paying clients.
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Was this helpful? Yes
By: Richard Pullin
Jun 06, 2013
View all comments (1)
Hello Mr Pittaway, Sorry to see the review above especially as it is not a fair reflection of events. When your tenant phoned us in distress because the electric shower that you installed had caught fire, we tried to contact you in France where you live. Unfortunately as we could not raise you immediatey and in order to protect you and your tenant we asked an emergency contractor (Adam Fairfield Maintenance Limited) to visit to ensure the property was made safe. This is where you become angry be ...
Feb 20,2013
Minithumbdown
By: 'Bathonian'
Feb 20,2013
4 people found
this helpful
Over all a very unprofessional service. As a fully-managed property we experienced endless problems, including severe issues, all of which were dealt with either slowly, incompletely, to the lowest possible standard or more commonly, not at all. Their manner was rude, uninterested and condescending. Under ...
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What agent could do to change your mind?
Problems with the property should have been dealt with, instead of ignored.
Attached Files
Was this helpful? Yes
By: Richard Pullin
Jun 06, 2013
View all comments (1)
Hi 'Bathonian' Sorry to hear this, give me a call or drop me an email I'd like to look into this further. ...
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Complaints Procedure

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Awards won by Pullin Rose Letting Agents

Individual Branch Awards

Frome, BA11


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