0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
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Latest Reviews
View all Reviews 4
13th Aug 2013
reviewed by 'Ewelina'
20th Jan 2013
reviewed by 'Jana'
12th Jan 2013
reviewed by 'John'
4th Jan 2013
reviewed by 'LOUIS'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- London (Bow, Bermondsey, Canada Water, Loughton, Woodford)
- Harlow
Address
International House, 221 Bow Road
London
Greater London
E3 2SJ
020 8914 8971 or 01279 315 701
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Latest Properties
No Properties
Aug 13,2013
Aug 13,2013
0
people found
this helpful
this helpful
We had the pleasure of dealing with Christoff at Prosperitas Lettings in December last year. We found him to be extremely professional , and any queries with had regarding the tenancy and contracts were dealt with in a swift and pleasing manner....
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Jan 20,2013
Jan 20,2013
0
people found
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I highly recommend using Prosperitas lettings. We are new to the lettings market and Christoff has been very helpful in taking us through the process step by step and guiding us as to our responsibilities as landlords. He has a very calm manner and this ...
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Jan 12,2013
Jan 12,2013
0
people found
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They run a fully managed service for me. Their service is provided in a very professional manner without delay. I've never had any problem with the company and have not had any problem with payments or maintenance problems for my property....
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Jan 04,2013
Jan 04,2013
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From the begging of the process ie, fist the inspection of the property and the help to uplift the standard of the property to ensure a higher rent, wright through the scanning and paperwork, wright down to ease the CORRECT! tenant in to the flat ...
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Jan 23, 2013
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Thank you Louis for your good comments. Although, we have both asked the Allagents website to amend the 1/5 rating which was given due to an oversight, they still haven't complied. I guess that reflects more on their service rather than Prosperitas Lettings. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Prosperitas Lettings - Customer Complaints Procedure
At Prosperitas Lettings the service we offer to you is important to us. If you feel that you have a complaint about Prosperitas Lettings the following procedure is in place to help you resolve it.
Stage 1
Please write to the Owner, Christoff van Wyk stating the reasons for your complaint. You will receive an acknowledgement within three working days of receipt of getting in touch with us and a full response to your complaint within 7 working days.
If the nature of your complaint is such that we need further time to consider it we will contact you and let you know the reason for the delay.
Stage 2
If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to The Property Ombudsman who will review your complaint and the response sent at Stage 1.
You should outline the reasons you are not satisfied with the response to your complaint by Prosperitas Lettings. You will receive a response within the same timescales as outlined in the TPO Code of Practice . Your complaint will be handled according to the TPO Code of Practice of which a copy can be obtained from any member agent or from the website at www.tpos.co.uk or from phoning the Ombudsman office on 01722 333306.
Prosperitas Lettings
Harlow Enterprise Hub
Kao Hockham Building
Edingburgh Way
Harlow
CM20 2NQ
Tel: 01279 315 701
Or
Prosperitas Lettings
International House
221 Bow Road
Bow
E3 2SJ
Tel: 020 8914 8971
Last updated at 1:00 AM 01/01/1970 by
At Prosperitas Lettings the service we offer to you is important to us. If you feel that you have a complaint about Prosperitas Lettings the following procedure is in place to help you resolve it.
Stage 1
Please write to the Owner, Christoff van Wyk stating the reasons for your complaint. You will receive an acknowledgement within three working days of receipt of getting in touch with us and a full response to your complaint within 7 working days.
If the nature of your complaint is such that we need further time to consider it we will contact you and let you know the reason for the delay.
Stage 2
If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to The Property Ombudsman who will review your complaint and the response sent at Stage 1.
You should outline the reasons you are not satisfied with the response to your complaint by Prosperitas Lettings. You will receive a response within the same timescales as outlined in the TPO Code of Practice . Your complaint will be handled according to the TPO Code of Practice of which a copy can be obtained from any member agent or from the website at www.tpos.co.uk or from phoning the Ombudsman office on 01722 333306.
Prosperitas Lettings
Harlow Enterprise Hub
Kao Hockham Building
Edingburgh Way
Harlow
CM20 2NQ
Tel: 01279 315 701
Or
Prosperitas Lettings
International House
221 Bow Road
Bow
E3 2SJ
Tel: 020 8914 8971
