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Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to Read full description...Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! This combination of services and our dedication to customer service throughout our 9 local offices, saw us awarded 'Best Estate Agency in Berkshire' and 'Best Lettings Agent in the UK' for two years running at the 2015-2016 UK Property Awards.

This year we were also delighted to be awarded 'Best International Lettings Agency'! To register with us, or to arrange a free, no obligation sales or rental valuation, visitwww.prospect.co.uk
 
www.prospect.co.uk Properties for sale
Properties for rent
Aug 15,2017
Minithumbup
Tristan Lee
By: 'Caitlyn May'
Aug 15,2017
0 people found
this helpful
Tristan was an outstanding help! After being told that our rented house was being sold and time was of the essence to find a new home for my family of 5, Tristan was the one who made that happen. Dealing with roughly 5 different agencies, Tristan was the only one who checked in at least once a week during my search (and more when he had properties to offer). He made the experience feel personable, which I feel is quite important during a time of uncomfortable change....
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Comment on agent fees
Fees were standard - nothing to complain about
Was this helpful? Yes
Aug 14,2017
Minithumbup
Tristan Lee
By: 'Humair Amil'
Aug 14,2017
0 people found
this helpful
I was looking for a flat to rent. I saw the advert online and decided to call Prospect. I spoke to Tristan and as the call progressed I knew that he was a person I could trust. He was very helpful and answered all my questions in detail. Tristan also informed me about three other flats that matched my requirements. He was very honest throughout the process. I forgot to let Tristan know that I wanted a break clause on my contract. He spoke to the Landlord again to get that agreed despite the fact...
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Aug 13,2017
Minithumbup
Tristan Lee
By: 'Parkie95'
Aug 13,2017
0 people found
this helpful
Great experience with Tristan - very helpful and attentive and was always available for me to ask any questions which he promptly answered! Thanks!...
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Comment on agent fees
Fees are extremely expensive for the service - service was great but I'm not sure the best service is even worth a fee that high!
Was this helpful? Yes
Aug 07,2017
Minithumbdown
By: 'James'
Aug 07,2017
0 people found
this helpful
On initial Letting of the property, Prospect were great. At the end of each tenancy I found Prospect challenging to deal with. When there is any negative news or questions, I find I've had to chase repeatedly and still not received a response to date. To this end, I have to question if they ever followed up on previous requests I've had. I made a decision to sell the property but due to the issues I had, I decided to sell with another agent and during this time, Darren was quite tenacious ...
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Comment on agent fees
I had no issues with the Fees but I would expect to have seen value for what I was paying.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Tristan Lee
Tristan Lee
By: 'Tim talbot'
Aug 04,2017
0 people found
this helpful
Tristan has been helping us find our next property and done an amazing job doing so. Not only has he been professional he has also remained extremely friendly throughout the process, informing us on every step of the process. Highly recommending Tristan to family and friends should they need an agent....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 25,2017
Minithumbup
Tristan Lee
By: 'Marianna Passa'
Jul 25,2017
0 people found
this helpful
We were very happy with Tristan's assistance. He actually found our property for us, it was one of his suggestions that we wouldn't have seen otherwise....
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Comment on agent fees
We found the fees a bit over, compared to other agencies.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Tristan Lee
By: 'Margaret'
Jul 24,2017
0 people found
this helpful
As a landlord of my Mum's property a new tenant was found for us and we were kept informed what was happening regarding views etc....
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Comment on agent fees
okay
Was this helpful? Yes
Jul 24,2017
Minithumbup
Tristan Lee
By: 'Mark Hibbert'
Jul 24,2017
0 people found
this helpful
Tristan has provided a good service level with regards to renting our property. He is clear with all communications & follows through on all points, bringing quick feedback. I would recommend Tristan & Prospect to others looking to rent a property....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 23,2017
Minithumbup
Tristan Lee
By: 'Kash hanif'
Jul 23,2017
0 people found
this helpful
Great aervice. Patient ans very understanding. We had many queries but all answered. Fees were very high compared to other the service frim Tristan was great...
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Comment on agent fees
Agent fees are very high. I suppose are standard, paying £1500 on just feds really hit the pocket
Was this helpful? Yes
Jul 22,2017
Minithumbup
Tristan Lee
By: 'Samantha'
Jul 22,2017
1 people found
this helpful
The service I received from Prospect Estate Agency was great, they were friendly and professional throughout. They were accommodating and explained everything very well during the process of letting a property through them. I would happily use them again in the future and recommend them to anyone. Tristan was polite and friendly, he was very helpful and professional in all my dealings with him. A great estate agent....
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Comment on agent fees
Fees in keeping with our companies.
Was this helpful? Yes
Jul 22,2017
Minithumbup
Tristan Lee
Tristan Lee
By: 'Greg T'
Jul 22,2017
0 people found
this helpful
Tristan was professional, accommodating and really helpful. He showed us around the property and was available to answer all questions. Furthermore, after our third visit to the property, he helped us through the procedure and was available for any issues that had popped up. Highly recommended....
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Comment on agent fees
Agent's fees are higher than expected and encountered in London but I don't know if that is indicative of the general Thames Valley area.
Was this helpful? Yes
Jul 21,2017
Minithumbup
Tristan Lee
By: 'graham hannigan'
Jul 21,2017
0 people found
this helpful
A professional and competent individual that was helpful throughout our entire journey to find suitable accomodation. Even after this process Tristan was very approachable to answer questions and do whatever it took to make our move as comfortable as possible. We were extremely happy with his approach and pofessionalsim....
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Comment on agent fees
I'm coming from South Africa so these fees do not apply, only ladlords pay fees to agents. I believe the fees however to be pretty standard. But nonetheless it was clearly communicated and understood.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Tristan Lee
By: 'Mack'
Jul 20,2017
0 people found
this helpful
Tristran has been very helpful in helping finding us the perfect property in a very good area. We couldn't have hoped for better!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2017
Minithumbup
Tristan Lee
By: 'Cristina'
Jul 20,2017
0 people found
this helpful
I would highly recommend Tristran as a letting agent as from the very beginning he was very professional and unlike other agencies he took on board our challenge of finding a good sized property for the budget allocated and mostly a property that would accept our 2 dogs. He was very patient and understanding and always informed us as soon as a property that would suit us became available....
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Comment on agent fees
The fees are fairly good.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Tristan Lee
By: 'Steven M'
Jul 19,2017
0 people found
this helpful
Amazing service, managed to convince me to change my viewing from romans to yourselves and was the only agent who offered to show me more flats with my requirements over showing me only the flat I originally called about. He constantly kept us informed on how the application process was going, and helped whenever he could. So happy he was the one dealing with our move over of flat....
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Jul 14,2017
Minithumbup
Tom Pockett
Callum Paliczka
By: 'Jayne'
Jul 14,2017
0 people found
this helpful
As a new client(landlord) to the rental market, i wish to express my honest opinion about all the staff at Prospect Bracknell. £They 'held my hand' all through the journey from day one. £ Prospect sent tenants that i feel were all suitable applicants to my house. £They returned all calls made by me promptly and kept me in the picture all the way through. £I would highly recommend them. £ On a professional and personal level Liam, Tom, Callam and Jake have been e...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 05,2017
Minithumbup
Tristan Lee
By: 'Rubimar'
Jul 05,2017
0 people found
this helpful
My experience having Tristan as a realtor was positive. He provided the information efficiently and concisely through any means available that would be most convenient for communicating....
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By: Prospect Estate Agency
Jul 14, 2017
View all comments (1)
Thanks for the five star review. ...
Jul 05,2017
Minithumbup
Tristan Lee
By: 'J M'
Jul 05,2017
0 people found
this helpful
Very attentive and helpful person. Helped all manner of enquiries. Easy to contact and did what he could to find out vital information about the potential property....
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By: Prospect Estate Agency
Jul 14, 2017
View all comments (1)
Thank you for the five stars ...
Jul 04,2017
Minithumbup
Tristan Lee
By: 'Patrick Harte'
Jul 04,2017
0 people found
this helpful
I found Mr Lee very helpful and professional with regard to the services that Prospect Property Agency has to offer. His attitude was curteous and friendly poviding extensive knowledge and information with regard to each step along the way for securing a new tenant for the room at Mill Close, keeping me up to date throughout the process....
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Comment on agent fees
Fees were appropriate for the service provided, giving peace of mind in finding a suitable tenant for my property.
Was this helpful? Yes
By: Prospect Estate Agency
Jul 04, 2017
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Thank you for the five stars and the positive comments. ...
Jun 23,2017
Minithumbdown
By: 'Nati'
Jun 23,2017
0 people found
this helpful
The agency has quite high prices, which don't correspond to the quality of service they provide. They have a poor management of the properties, they fail by giving you all the keys of the property when you move in, they also fail by providing a clean property before the moving date, even if you requested in advance. Whenever there is an issue with the property, it can take weeks of going after them, before they even respond to these. Don't recommend it at all....
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Comment on agent fees
Very expensive for what you get
Was this helpful? Yes
Jun 18,2017
Minithumbdown
By: 'Livingston'
Jun 18,2017
0 people found
this helpful
I have rented a flat from this agent since last 7 months. Since last 6 weeks i raised a complaint of sink and shower water not draining completely. Also few days back they stopped draining. Still the condition is same. I dont want to name the employee. I never get a call back from the staff when i call them to know the status. I am in such a embarrassing situation. They dont care about it....
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Comment on agent fees
I dont know what i paid for. Just to sign few papers i guess. Poor service
Was this helpful? Yes
By: Prospect Estate Agency
Jun 28, 2017
View all comments (1)
I am sorry to hear that you have not had a proactive speedy response to your maintenance issue, Joanne Kay the Head of Property Management will be in touch with you shortly to follow up on this matter. ...
Jun 14,2017
Minithumbup
Josh O'Brien
By: 'Dennis Murphy'
Jun 14,2017
0 people found
this helpful
Excellent service from start to finish all staff involved acted in a very professional a manner. Special mention to Matthew and a massive thanks to Josh who was absolutely brilliant. Having originally put the property on with another centrally located agent the difference between them an Prospect was enormous. Once again thank's you all at Prospect (especially Josh well done mate)...
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Comment on agent fees
Fees were on par with other 'upmarket' agencies
Was this helpful? Yes
Jun 13,2017
Minithumbup
Daniel Brett
Matthew Daysh
By: 'Steve&Paula'
Jun 13,2017
0 people found
this helpful
Excellent service from beginning to end, various members of staff were involved - all great. Much appreciation to Daniel and Matthew who did most of the hard work to secure the sale for us. From the first day the response has always been efficient and speedy!...
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Comment on agent fees
Fees seem aligned with the norm.
Was this helpful? Yes
By: Prospect Estate Agency
Jun 28, 2017
View all comments (1)
Thank you for the five stars and the positive comments. ...
Jun 01,2017
Minithumbup
Daniel Brett
Ross Hobbs
By: 'Corinne'
Jun 01,2017
0 people found
this helpful
I can't thank Daniel and Mathew for all the hard work they both put into selling my house. Both these young men put a lot effort in selling my property. At all time I found them very professional and kept me informed after each viewing....
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Comment on agent fees
Would like the agent's fee to have been a bit less.
Was this helpful? Yes
By: Prospect Estate Agency
Jun 28, 2017
View all comments (1)
Thank you for the positive comments. ...
May 12,2017
Minithumbup
Andrew Trett
By: 'C Deane'
May 12,2017
0 people found
this helpful
Prospect have marketed my property efficiently and professionally from the start. They did everything they said they would do. I achieved the sale price I wanted and within a short time frame. Andy Trett, as Senior Client Manager, was particularly outstanding. He personally attended the majority of the viewings and when he was not available the Branch Manager attended instead. Andy was always extremely professional in his approach and maintained close communication throughout the process. I hav...
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Comment on agent fees
The negotiated fee was fair and in line with most other local agents. In Prospect's case, they delivered excellent results and have therefore more than earned their fee.
Was this helpful? Yes
By: Prospect Estate Agency
Jun 28, 2017
View all comments (1)
Thank you for the five stars and for sharing your positive experience. ...
May 11,2017
Minithumbup
Tristan Lee
By: 'Elisa'
May 11,2017
0 people found
this helpful
Had a friendly attitude. Made himself available for questions. His approach felt a bit 'hectic' at times. He did make most things clear, only it was a little bit unclear that the security deposit was a deposit and not a fee, but that was also a misunderstanding on my part. Overall, a positive impression....
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By: Prospect Estate Agency
Jun 28, 2017
View all comments (1)
Thank you for the positive comments. ...
May 08,2017
Minithumbdown
By: 'DN'
May 08,2017
0 people found
this helpful
Prospect were one of a number of agents that we saw when selling our house, they came across really well and we decided to go with them and one other agent. the photos were excellent and the write up of the house was also really good, they brought round quite a few prospective buyers and were good with feedback and communication. It was a little off putting having to speak to multiple people in branch and we would have preferred to have one contact that was dealing with the sale but that is a m...
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Comment on agent fees
The fees were reasonable
Was this helpful? Yes
May 04,2017
Minithumbdown
By: 'EAkins'
May 04,2017
0 people found
this helpful
What can I say. I've used a few Lettings agents over the years and this guys take the biscuit. Wonderful before I joined and paid up then repairs issues came up and getting in touch became a problem. chase up and leave messages that were either not returned for a long time or ignored totally. Things didn't change when the property manager changed from Chloe wise to Emma Keeley. Spent a long time with no heating to the Living room and the whole of the ground floor. some shody reasons about the l...
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By: Prospect Estate Agency
May 10, 2017
View all comments (1)
We are disappointed to hear you have not received expected communication regarding your tenancy, I understand that Joanne Kay has been in contact and assisting with a resolve for you. ...
Apr 21,2017
Minithumbup
Tristan Lee
By: 'Hannah'
Apr 21,2017
0 people found
this helpful
Tristan was very professional from the start and he took my needs and wishes into consideration. Because I was relocating to the area, he understood that I needed to find a house quickly so he arranged for me to see a number of properties within one appointment. I found the property I was happy with and signed the forms that day. Tristan was very helpful in getting things set up smoothly and has been very quick to get back to me about any queries....
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Comment on agent fees
The fees are probably average in comparison to most other agencies
Was this helpful? Yes
By: Prospect Estate Agency
Apr 24, 2017
View all comments (1)
Thank you for the positive comments. ...
Apr 18,2017
Minithumbdown
By: 'HIAO'
Apr 18,2017
0 people found
this helpful
As a landlord, Prospect is the worst letting agent experience I've had. They screwed up almost every aspect - from serving a late section 21 notice, to failing to return deposit deductions after 5 requests, to failing to include basic elements in tenancy agreements. When one house I let was renovated after the departure of prior tenants, they neglected to take new photos. Last week, they sent me a demand to agree to a new (35 pages) set of terms and condition as they couldn't find a signed set o...
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By: Prospect Estate Agency
Apr 24, 2017
View all comments (1)
We are extremely sorry to hear that you have had a disappointing experience, we would kindly ask that you provide us with your contact details and the property address in order for us to ensure that a manager contacts you regarding this matter at the earliest opportunity. We look forward to hearing from you and hope that we are able to assist you. Kind regards Joanne Kay Head of Property Management ... ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
326 9 632 44 495 23 384 4 65 28

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Agent Fees

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Last updated at 10:08 AM 14/01/2016 by allAgents

Complaints Procedure

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Last updated at 10:08 AM 14/01/2016 by allAgents

Awards won by Prospect Estate Agency

Individual Branch Awards

Bracknell, RG12 1LL

Camberley, GU15 3PX

Maidenhead, SL6 1JT

Reading, RG1 2HE

Sandhurst, GU47 9DT

Warfield, RG42 3JP

Winnersh, RG41 5LT

Wokingham, RG40 1AB

Crowthorne, RG45 7AD


Bracknell
36 High Street, Bracknell RG12 1LL
(513)
Camberley
2 Southwell Park Road, Camberley GU15 3PX
(205)
Crowthorne
79 High Street, Crowthorne RG45 7AD
(60)
show all branches (9)
Head Office Reading
24 King Street, Reading RG1 2HE
(396)
Maidenhead
59 High Street, Maidenhead SL6 1JT
(189)
Sandhurst
38 Yorktown Road, Sandhurst GU47 9DT
(101)
Warfield
11 County Lane, Warfield RG42 3JP
(86)
Winnersh
399 Reading Road, Winnersh RG41 5LT
(81)
Wokingham
12 -14 Broad Street, Wokingham RG40 1AB
(370)


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