Prospect Estate Agency
4.6/5, 2072 reviews
94% recommended
89% sales valuation accuracy
93% sales fee satisfaction
Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! ... show more Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! This combination of services and our dedication to customer service throughout our 9 local offices, saw us awarded 'Best Estate Agency in Berkshire' and 'Best Lettings Agent in the UK' for two years running at the 2015-2016 UK Property Awards.

This year we were also delighted to be awarded 'Best International Lettings Agency'! To register with us, or to arrange a free, no obligation sales or rental valuation, visitwww.prospect.co.uk

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 89% 93% £31,000 £895,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
339 11 643 57 507 26 388 4 65 32
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS NLA TDS The Guild Move With Us
Latest Properties

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Images & Videos

“Beware of these money thieves...”

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Aug 07,2020
Minithumbdown
By: 'Yas'
Aug 07,2020
0 people found
this helpful
The only saviour for Prospect are the team you deal with initially. Once you are in contract however, the management team is appalling. My rental direct debit was increased without my consent and I was bombarded with emails and letters asking for payment. I challenged ...
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“Nightmare checkout process and deposit retrieval...”

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Jul 20,2020
Minithumbdown
Chloe
By: 'Pradeep G'
Jul 20,2020
0 people found
this helpful
The check out process has been an absolute nightmare. I wasn't informed that the checkout will not be happening, due to Covid-19, till I had called to find out why no one had turned up. I was asked to drop the keys in their office, ...
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“I rarely write reviews, but I have been so di......”

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Jun 11,2020
Minithumbdown
By: 'ben caird'
Jun 11,2020
0 people found
this helpful
I rarely write reviews, but I have been so disappointed with the experience and lack of any accountability I feel duty bound to share. We quickly agreed on a rental and price, said we didn't need it decorated but did need it fully empty and ...
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“Darren and his team were excellent. They were proactive and ......”

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May 06,2020
Minithumbup
By: 'Karen Scott'
May 06,2020
0 people found
this helpful
Darren and his team were excellent. They were proactive and kept me informed every step of the way. They were helpful and informative. Thank you for selling Dad's bungalow in these difficult times....
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“Matt I just wanted to thank you for your time......”

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Mar 13,2020
Minithumbup
Matthew
By: 'Jaleh Chaplin'
Mar 13,2020
0 people found
this helpful
Matt I just wanted to thank you for your time and assistance on my property purchase in Crowthorne. You and your team have made my journey very smooth!! I would like to thank Aimee as well, she is an asset to prospect and I really ...
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“I just wanted to say a huge thank you to Ross......”

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Mar 11,2020
Minithumbup
Ross
By: 'Carole Reeves'
Mar 11,2020
0 people found
this helpful
I just wanted to say a huge thank you to Ross Hobbs for his professionalism and support in securing the sale of my property. Throughout the process he unfailingly kept me updated and kept me positive. By far, the best estate agent manager I have ...
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“Five Star Review...”

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Mar 06,2020
Minithumbup
By: 'Angela'
Mar 06,2020
0 people found
this helpful
David Ward and his team did a great job and sold my house very quickly. Everyone that I dealt with was very professional, proactive and extremely helpful. I would recommend Prospect Estate Agents in Sandhurst very highly. Mrs H...
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“Having never entered the letting market previ......”

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Feb 25,2020
Minithumbup
By: 'peter walsh'
Feb 25,2020
0 people found
this helpful
Having never entered the letting market previously I was lucky enough to deal with your team and in particular, Chase Jacobs. His help and service was always 1st class and he always provided prompt information as well as answering all my questions in a professional ...
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“Poor Support to Landlords...”

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Jan 29,2020
Minithumbdown
By: 'Tracey van Oeffelen'
Jan 29,2020
1 people found
this helpful
Extremely poor renewal service. Constantly have to chase. Every renewal service but one has been a problem. No communication of change of Account Managers. Would not recommend. They also have the cheek to increase management fees and then deliver another year of poor service. If ...
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“Utilities not setup and transferred before tenancy...”

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Jan 06,2020
Minithumbdown
By: 'Arindam Ghosh'
Jan 06,2020
2 people found
this helpful
Very poor experience. They did not ensure that utility services are setup correctly and I litterally struggling to get it done, but they have not made any effort to fix this and left everything to me with a plain apology. Thee national database shows that ...
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“Extremely Poor Customer Service...”

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Dec 20,2019
Minithumbdown
Chloe
By: 'Maria Meyer'
Dec 20,2019
1 people found
this helpful
The service we received was appalling, we would not recommend Prospect to anyone, too many mistakes were made, our messages were ignored, customer service was very poor and in general the staff we dealt with were unreasonable, inconsiderate which as a result made the whole ...
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“More excellent service, as always, from the Farnborough branch. As ......”

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Oct 25,2019
Minithumbup
By: 'Lynchford'
Oct 25,2019
0 people found
this helpful
More excellent service, as always, from the Farnborough branch. As a landlord, I find the staff`s knowledge of the current market invaluable to secure new tenants for me in super quick time. Everything is processed electronically with maximum efficiency. I would not hesitate to ...
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“Me and my husband have had a terrible experie......”

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Aug 30,2019
Minithumbdown
By: 'Babe'
Aug 30,2019
1 people found
this helpful
Me and my husband have had a terrible experience with this company. We will never in our lives be using them again....
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“Great transaction support. Hugely let down by sales tactics....”

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Jul 11,2019
Minithumbdown
By: 'Philippa Reeve'
Jul 11,2019
2 people found
this helpful
I've recently used Prospect to sell my house in Bracknell. The process didn't start brilliantly with some very pushy sales tactics from the assistant manager. I decided to go with Prospect as they were the only viable option for me. I was really pushed into ...
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“No show twice to view a property for sale....”

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Jun 25,2019
Minithumbdown
By: 'Sally Newman'
Jun 25,2019
0 people found
this helpful
Arranged a viewing to purchase a property! Appointment time came & went. Rang the agency to be told there was no booking in the diary! Lots of apologies & viewing rescheduled. Time came but no show again. Rang agency to be told (again) no appointment was showing ...
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“Landlords avoid - rip off fees!...”

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May 13,2019
Minithumbdown
By: 'almostatenant'
May 13,2019
1 people found
this helpful
Incredibly hogh, non-justifiable tenant so-called referencing fees. To run a credit check (a few quid), allegedly 'set up' the tenancy (10 min job), their pro rata rate equally £2103 per hour. Yes, more than 3 top barristers combined. Landlords - they refuse tenant offers whereby a tenant wishes ...
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Comment on agent fees
Bad is an understatement.
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“Worst Agency ever!...”

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Apr 09,2019
Minithumbdown
Gemma
Sam
By: 'MK'
Apr 09,2019
1 people found
this helpful
Worst Agency ever! House dirty from begging no replies to email no support and at the end they don't want even give you deposit back! Unbelievable!...
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Comment on agent fees
BAD!
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“Exceptional service...”

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Mar 31,2019
Minithumbup
By: 'Lynne'
Mar 31,2019
0 people found
this helpful
During our long search for a property, we encountered many agents. NONE measured up to David and Ryan's professionalism. They were on the ball from start to finish in selling our home but when we viewed properties through other agents, we felt so let down, ...
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Comment on agent fees
Good
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“Poor...”

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Mar 23,2019
Minithumbdown
By: 'Not so happy bunny'
Mar 23,2019
2 people found
this helpful
We rented from Prospect lettings in Bracknell. We were pre-warned of the horrors, but decided to go ahead anyway. Never again. To sum up in words; unprofessional, incompetent, useless. The list goes on... Boarderline criminal charges for doing nothing. The property was in an awful ...
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Comment on agent fees
Over the top, excessive, greedy
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“Please please please! AVOID...”

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Feb 22,2019
Minithumbdown
By: 'Nimali'
Feb 22,2019
2 people found
this helpful
Please please please!! AVOID Prospect Estate Agency. I have been rented from 3 estate agents this was the 4th one and had an unbelievably bad experience. Once you have done the payment to secure the property, that's it, for them you are not exist anymore. You ...
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Comment on agent fees
For renting a property they charge nearly £900 for admin fee but they don't do any of the work. They pass it other companies at the end.
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“Poor Customer Service...”

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Jan 29,2019
Minithumbdown
By: 'DaveB'
Jan 29,2019
0 people found
this helpful
Avoid this estate agents like the plague! We requested both a sales and rental valuation for our property which was confirmed for Monday 28 January at 12:00 pm. The time came and went and not even a courtesy call to say they were not going to attend. ...
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Comment on agent fees
N/A
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“Mishandled price reduction...”

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Nov 08,2018
Minithumbdown
By: 'Lotus'
Nov 08,2018
0 people found
this helpful
Actually we were impressed by the professionalism of the Branch Manager, but much less so by some of the staff. Here are some highs and lows:- 1. Probably ultimately achieved the highest price from the three agents that quoted for the business. 2. Too much haggling ...
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Comment on agent fees
Probably average, although wanted a performance increment to achieve a higher price
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“Absolutely Fantastic...”

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Sep 13,2018
Minithumbup
Tristan
By: 'Amrat Lota'
Sep 13,2018
0 people found
this helpful
Tristan wasvery professional and always was there to answer any questions I had. I felt comfortable with him and trusted his expert advice and opinions. He delivered as promised and I am very happy with the tenants that he found for us. When renewal time ...
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Comment on agent fees
Fees were reasonable and quite competitive against other estate agents we spoke to.
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“Slightly unprofessional and rude...”

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Aug 08,2018
Minithumbdown
By: 'John Avenida'
Aug 08,2018
2 people found
this helpful
The first time we viewed properties with Prospect the estate agent was 15 minutes late with no courtesy call. The agent had very little details on the history of the landlord and detailed specifics of the property such as council tax bands and parking permits etc. ...
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Comment on agent fees
I believe the fees were around £350 and £500 holding deposits
Was this helpful? Yes
By: Danielle
Nov 18, 2018
View all comments (1)
You are absolutely right! They are in only for the money and almost all of them are unprofessional. They try to, but don't succeed! They are always on the side of the landlords and are trying to rip the other side off and do not care! Would not recommend them as estate agents! Avoid!!! ...

“Legend...”

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Jul 11,2018
Minithumbup
Tristan
By: 'Danny82'
Jul 11,2018
0 people found
this helpful
I literally only had three days to move into a property as my lease was ending elsewhere and another property fell through and Tristan managed to fast track it so I could move in on time which saved me a lot of stress and most ...
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Comment on agent fees
Happy with the fees
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“Landlord...”

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Jun 20,2018
Minithumbup
Tristan
By: 'Mr M Froud'
Jun 20,2018
0 people found
this helpful
I met with prospect having had a really bad experience which I am glad I did Tristan and his team were fantastic from start to finish I wouldn't hesitate to recommend prospect to anyone simply great job done...
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Comment on agent fees
Good
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“Great service!...”

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Jun 13,2018
Minithumbup
Tristan
Sam
By: 'Avishek Chakravarti'
Jun 13,2018
0 people found
this helpful
I was looking for a house to rent in Maidenhead before moving there from India. I got in touch with Prospects and they were absolutely amazing in every aspect. They helped me view the flat via FaceTime as I wasn't able to make it in ...
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“Really bad agency. Non professional at all....”

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Jun 12,2018
Minithumbdown
Roseanne
By: 'Very unhappy tenant'
Jun 12,2018
2 people found
this helpful
They never solve the problem. Always saying the Landlord is away and never answer the phone. Then, why an estate agency exist if is not to take own decisions without confirmation from the landlord? Then go away and I will contact the Landlord directly. At ...
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Comment on agent fees
For what they have done, bad.
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“Very helpful finding our new home...”

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May 29,2018
Minithumbup
Sam
Tristan
By: 'HK'
May 29,2018
1 people found
this helpful
Sam really helped us to find our new home . We had very specific requirements and he didn't give up on us . This young men was very patience and showed us around few houses . Well done Sam hope you keep your spirit and level of helpfulness, ...
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Comment on agent fees
Find a Agents fees a bit steep but not sure what other agents charge and can't compare.
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“Do not sign up with this agency!...”

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May 29,2018
Minithumbdown
By: 'Fed up tenant'
May 29,2018
4 people found
this helpful
I've been with this agency for 5 years and now I am leaving the service has gone from terrible to outrageously bad! I've had to live with mould, ceilings falling down then being propped up with metal posts...yes whilst still living in the property! Electric ...
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Comment on agent fees
Fees are ridiculous, they make you sign short hold so they can charge £115 every 6 months
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:08 AM 14/01/2016 by allAgents

Awards won by Prospect Estate Agency

Individual Branch Awards

Wokingham, RG40

Maidenhead, SL6

Bracknell, RG12

Reading, RG1


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Prospect Estate Agency