PropertyTime
4.8/5, 21 reviews
90% recommended
100% sales valuation accuracy
67% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction
PropertyTime has quickly established itself as a leading London estate agency specialising in Residential Sales and Lettings Covering the areas of: North, Northwest & Central London. Situated within the prominent location of Belsize Lane only moments from Belsize Village, PropertyTime has set up with the express aim of setting a new ... show more PropertyTime has quickly established itself as a leading London estate agency specialising in Residential Sales and Lettings Covering the areas of: North, Northwest & Central London.

Situated within the prominent location of Belsize Lane only moments from Belsize Village, PropertyTime has set up with the express aim of setting a new and unparalleled level of delivery for landlords, tenants, vendors and buyers.

Using the latest in computer and internet technology in order to give you the highest level of service, our greatest strength is the genuinely warm, friendly and highly professional approach that we offer to all our clients.

We pride ourselves on having built a reputation based on trust and personal recommendations, as a proprietor driven agency you can have the full confidence that the people you are dealing with have the motivation to provide you with the best level of service and advice.

To maximise the opportunity of providing a reliable, highly committed and efficient level of service and to market your property to its highest potential our office will remain open six days a week till late, with a team of professional staff dedicated to easing you through all stages of services required within the property industry. We are confident we can make the whole process a smooth and enjoyable one for you.

So whether buying a new home, selling or letting your property, or looking for a property to rent please do not hesitate to contact us on 020 7794 2008, where one of our helpful members of staff will be anticipating your call, for free and friendly advice on all property aspects.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 67% £320,000 £500,000
Lettings 92% 88% £1,300 £2,817
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 3 0 2 0 0 0 3 1
Areas covered
  • NW3
  • N7
  • NW6
  • NW10
  • NW5
  • NW1
  • W9
  • NW2
  • N6
  • N19
  • N5
  • N4
  • N1
Address

88 Belsize Lane
Hampstead,London
Greater London
NW3 5BE
02077942008

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Great service...”

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Feb 26,2019
Minithumbup
By: 'Grettel'
Feb 26,2019
0 people found
this helpful
Ken is an escellent agent that goes above and beyond, besides being thoughtful and friendly. We felt very comfortable and even if this particular opportunity couldn't be materialised we will contact him in the future....
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Comment on agent fees
N/A
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“An agency that puts its Clients first...”

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Jan 03,2019
Minithumbup
By: 'Belsize Landlord'
Jan 03,2019
0 people found
this helpful
I have been a Belsize Park landlord for 40 years and have employed Property Time for the last 4/5. Simply put, this agency with its most professional methods, allows me to be sure that all legal and administrative requirements are fulfilled; and its unswerving adherence to finding ...
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Comment on agent fees
I have found Ken reasonable in negotiating a fee structure
Was this helpful? Yes

“Charlotte has continuously been professional and responsive. She is very ......”

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Nov 16,2017
Minithumbup
By: 'Donna'
Nov 16,2017
0 people found
this helpful
Charlotte has continuously been professional and responsive. She is very reliable and together with Ken they make a great team. Would like to always rent out a property and deal with them...
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Comment on agent fees
Great
Was this helpful? Yes

“Ken was wonderful. He had excellent knowledge of the property ......”

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Nov 13,2017
Minithumbup
By: 'lcam'
Nov 13,2017
0 people found
this helpful
Ken was wonderful. He had excellent knowledge of the property and clearly had taken his time to learn the history of the flat and all of the pertinent information. Further, he managed to show us the benefits of the flat and location without every making ...
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“I found Property Time to be fast moving and pro-active. ......”

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May 17,2017
Minithumbup
By: 'Andrew'
May 17,2017
0 people found
this helpful
I found Property Time to be fast moving and pro-active. Our property was let within two days with multiple offers received at the asking price. Management of process charming and efficient....
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Comment on agent fees
I found fees requested fair and Ken flexible in how they were structured.
Was this helpful? Yes

“Very helpful and professional service. Everything went very smoothly and ......”

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Apr 05,2017
Minithumbup
By: 'Jani'
Apr 05,2017
1 people found
this helpful
Very helpful and professional service. Everything went very smoothly and staff's attitude is perfect. No matter what I needed, they delivered and nothing was ever a problem. I would definitely recommend PropertyTime!...
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Comment on agent fees
I was happy with the fees.
Was this helpful? Yes

“i am very relieved and happy that such nice tenants ......”

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Mar 13,2017
Minithumbdown
By: 'domingas'
Mar 13,2017
0 people found
this helpful
i am very relieved and happy that such nice tenants rented my flat in such a short period of days i want to thank you both personally for guiding me through the process of letting my property. you give me a realistic and confident advice ...
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“Property Time is small and personal and this is very ......”

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Mar 08,2017
Minithumbup
By: 'Caroline from Islington'
Mar 08,2017
0 people found
this helpful
Property Time is small and personal and this is very important to me. Ken Ince accompanies every prospective tenant and is available for discussion at any time. Charlotte Wilkins is super efficient. This is only my second tenancy but it was back to back with ...
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Comment on agent fees
Very fair, worth every penny!
Was this helpful? Yes

“I was warmly welcomed by Ken Ince. Both Ken and ......”

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Jan 27,2017
Minithumbup
By: 'Mim'
Jan 27,2017
0 people found
this helpful
I was warmly welcomed by Ken Ince. Both Ken and Charlotte are very professional and enthusiastic. Would love to deal with them again. I feel very positive and really enjoyed working with them....
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Comment on agent fees
Agent's fees are fair
Was this helpful? Yes

“I interviewed several of the well-known agents in Hampstead and ......”

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Nov 01,2016
Minithumbup
By: 'sonal s'
Nov 01,2016
0 people found
this helpful
I interviewed several of the well-known agents in Hampstead and Ken was the stand-out choice. He offered excellent, realistic advice and after meeting him I knew that potential buyers would see him as someone helpful, charming and trustworthy. I cannot say that about many estate ...
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Comment on agent fees
Competitive fees.
Was this helpful? Yes

“Property Time have been helping me find reliable and suitable ......”

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Nov 07,2015
Minithumbup
By: 'Anne Tilby'
Nov 07,2015
0 people found
this helpful
Property Time have been helping me find reliable and suitable tenants for my rental furnished flats fro about 6 years. They are very conscientious, reliable and pay attention to detail....
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“We used this company to sell our property this year.......”

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Nov 05,2015
Minithumbup
By: 'Mrs H. Jameson'
Nov 05,2015
1 people found
this helpful
We used this company to sell our property this year. We also used a very well known chain agency as we chose two agents to market our property. Property Time located a buyer at the same time as the bigger agency and due to all ...
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Comment on agent fees
Very competitive Worth every penny
Was this helpful? Yes

“PropertyTime have been fantastic. Ken, Charlotte and Emma have all ......”

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Sep 14,2015
Minithumbup
By: 'Sarah Callis'
Sep 14,2015
1 people found
this helpful
PropertyTime have been fantastic. Ken, Charlotte and Emma have all been amazing. Have gone above and beyond in every way helping me with a difficult tenant. Understanding and patient. They listen, they advize. They're terribly knowledgeable in areas that I am not. The tenancy agreement ...
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“Excellent and hands-on assistance from local and knowledgeable agents who ......”

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Sep 09,2015
Minithumbup
By: 'DA'
Sep 09,2015
0 people found
this helpful
Excellent and hands-on assistance from local and knowledgeable agents who are always willing to go that extra mile for you....
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“I found Ken Ince and his team extremely professional. This ......”

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Mar 27,2015
Minithumbup
By: 'Caroline'
Mar 27,2015
1 people found
this helpful
I found Ken Ince and his team extremely professional. This was the first time I have let my flat so it was a slightly stressful time but Ken was encouraging, pro-active and open to my suggestions. He personally accompanied all viewers and ultimately found me ...
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“Very efficient, helpful and capable. I am glad I made ......”

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Nov 20,2014
Minithumbup
By: 'Martyn Lau'
Nov 20,2014
1 people found
this helpful
Very efficient, helpful and capable. I am glad I made the decision go with Property Time, and would definitely recommend them to others....
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“I was seeking a new flat to rent for myself. ......”

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Nov 02,2014
Minithumbup
By: 'Rafal G'
Nov 02,2014
0 people found
this helpful
I was seeking a new flat to rent for myself. At the end of my search I decided to go on with an apartment advertised by PropertyTime. I was particularly impressed by Ken's friendly and open attitude, as well as completeness of the information he ...
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Comment on agent fees
It's my general dissatisfaction with fees, that in my opinion should be carried by the landlord. PropertyTime does not seem to have particularly high (although neither particularly low) check-in fees.
Was this helpful? Yes

“Ken, whom I'd instructed as sole agent, helped me find ......”

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Oct 31,2014
Minithumbup
By: 'MSB'
Oct 31,2014
1 people found
this helpful
Ken, whom I'd instructed as sole agent, helped me find a buyer for my flat in Hampstead The offer was an excellent one, but unfortunately the buyer pulled out. Ken found several other potential buyers, but eventually another agent closed a deal when Ken no ...
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Was this helpful? Yes

“I let my flat in designer Hampstead through Property Time ......”

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Oct 05,2014
Minithumbup
By: 'Orat'
Oct 05,2014
1 people found
this helpful
I let my flat in designer Hampstead through Property Time agency. They acted immediately on my instruction and found a suitable professional couple, which matched my specifications in 2 weeks. They organised the checkin inventory and liaised with the prospective tenants and made sure all was ...
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Comment on agent fees
property times fees are acceptable and fair
Was this helpful? Yes

“I had fantastic responsive professional customer service. Once advertised, viewings ......”

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Oct 04,2014
Minithumbup
By: 'Hannah'
Oct 04,2014
1 people found
this helpful
I had fantastic responsive professional customer service. Once advertised, viewings were booked and notice was issued to both landlord and tenants and report was sent to landlord with updates and feedback from viewers and potential buyers. Everything was conducted in the most professional way and ...
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Comment on agent fees
fees were fair and i am happy with them
Was this helpful? Yes

“I had a pretty bad experience with Property-Time. I saw ......”

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May 10,2013
Minithumbdown
By: 'Vieras'
May 10,2013
1 people found
this helpful
I had a pretty bad experience with Property-Time. I saw an ad for a nice studio flat and called to book an appointment. This was cancelled the night before, and when I called them the following day, we booked another viewing. This was also cancelled ...
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What agent could do to change your mind?
I think first of all they should post pictures that are representative of the property. That way people won't waste their time seeing flats that are very different from their expectations. Also damage management could be done differently. An apology would have been nice from the office, once my comments were given to those responsible. It's very basic customer service (I have years of experience, and it's easy to lose a customer, but when the damage is done, there's still ways to compensate).
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:09 AM 07/01/2019 by Charlotte Wilkins

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