PropertyTime has quickly established itself as a leading London estate agency specialising in Residential Sales and Lettings Covering the areas of: North, Northwest & Central London.

Situated within the prominent location of Belsize Lane only moments from Belsize Village, PropertyTime has set up with the express aim of setting a new and unparalleled level of delivery for landlords, tenants, vendors and buyers.

Using the latest in computer and internet technology in order to give you the high
Read full description...PropertyTime has quickly established itself as a leading London estate agency specialising in Residential Sales and Lettings Covering the areas of: North, Northwest & Central London.

Situated within the prominent location of Belsize Lane only moments from Belsize Village, PropertyTime has set up with the express aim of setting a new and unparalleled level of delivery for landlords, tenants, vendors and buyers.

Using the latest in computer and internet technology in order to give you the highest level of service, our greatest strength is the genuinely warm, friendly and highly professional approach that we offer to all our clients.

We pride ourselves on having built a reputation based on trust and personal recommendations, as a proprietor driven agency you can have the full confidence that the people you are dealing with have the motivation to provide you with the best level of service and advice.

To maximise the opportunity of providing a reliable, highly committed and efficient level of service and to market your property to its highest potential our office will remain open six days a week till late, with a team of professional staff dedicated to easing you through all stages of services required within the property industry. We are confident we can make the whole process a smooth and enjoyable one for you.

So whether buying a new home, selling or letting your property, or looking for a property to rent please do not hesitate to contact us on 020 7794 2008, where one of our helpful members of staff will be anticipating your call, for free and friendly advice on all property aspects.
PropertyTime

88 Belsize Lane
Hampstead,London
Greater London
NW3 5BE
02077942008

Website not available

Properties for Sale
Properties to Rent

Nov 16,2017
Minithumbup
By: 'Donna'
Nov 16,2017
0 people found
this helpful
Charlotte has continuously been professional and responsive. She is very reliable and together with Ken they make a great team. Would like to always rent out a property and deal with them...
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Comment on agent fees
Great
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Nov 13,2017
Minithumbup
By: 'lcam'
Nov 13,2017
0 people found
this helpful
Ken was wonderful. He had excellent knowledge of the property and clearly had taken his time to learn the history of the flat and all of the pertinent information. Further, he managed to show us the benefits of the flat and location without every making ...
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May 17,2017
Minithumbup
By: 'Andrew'
May 17,2017
0 people found
this helpful
I found Property Time to be fast moving and pro-active. Our property was let within two days with multiple offers received at the asking price. Management of process charming and efficient....
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Comment on agent fees
I found fees requested fair and Ken flexible in how they were structured.
Was this helpful? Yes
Apr 05,2017
Minithumbup
By: 'Jani'
Apr 05,2017
1 people found
this helpful
Very helpful and professional service. Everything went very smoothly and staff's attitude is perfect. No matter what I needed, they delivered and nothing was ever a problem. I would definitely recommend PropertyTime!...
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Comment on agent fees
I was happy with the fees.
Was this helpful? Yes
Mar 13,2017
Minithumbdown
By: 'domingas'
Mar 13,2017
0 people found
this helpful
i am very relieved and happy that such nice tenants rented my flat in such a short period of days i want to thank you both personally for guiding me through the process of letting my property. you give me a realistic and confident advice ...
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Mar 08,2017
Minithumbup
By: 'Caroline from Islington'
Mar 08,2017
0 people found
this helpful
Property Time is small and personal and this is very important to me. Ken Ince accompanies every prospective tenant and is available for discussion at any time. Charlotte Wilkins is super efficient. This is only my second tenancy but it was back to back with ...
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Comment on agent fees
Very fair, worth every penny!
Was this helpful? Yes
Jan 27,2017
Minithumbup
By: 'Mim'
Jan 27,2017
0 people found
this helpful
I was warmly welcomed by Ken Ince. Both Ken and Charlotte are very professional and enthusiastic. Would love to deal with them again. I feel very positive and really enjoyed working with them....
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Comment on agent fees
Agent's fees are fair
Was this helpful? Yes
Nov 01,2016
Minithumbup
By: 'sonal s'
Nov 01,2016
0 people found
this helpful
I interviewed several of the well-known agents in Hampstead and Ken was the stand-out choice. He offered excellent, realistic advice and after meeting him I knew that potential buyers would see him as someone helpful, charming and trustworthy. I cannot say that about many estate ...
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Comment on agent fees
Competitive fees.
Was this helpful? Yes
Nov 07,2015
Minithumbup
By: 'Anne Tilby'
Nov 07,2015
0 people found
this helpful
Property Time have been helping me find reliable and suitable tenants for my rental furnished flats fro about 6 years. They are very conscientious, reliable and pay attention to detail....
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Nov 05,2015
Minithumbup
By: 'Mrs H. Jameson'
Nov 05,2015
1 people found
this helpful
We used this company to sell our property this year. We also used a very well known chain agency as we chose two agents to market our property. Property Time located a buyer at the same time as the bigger agency and due to all ...
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Comment on agent fees
Very competitive Worth every penny
Was this helpful? Yes
Sep 14,2015
Minithumbup
By: 'Sarah Callis'
Sep 14,2015
1 people found
this helpful
PropertyTime have been fantastic. Ken, Charlotte and Emma have all been amazing. Have gone above and beyond in every way helping me with a difficult tenant. Understanding and patient. They listen, they advize. They're terribly knowledgeable in areas that I am not. The tenancy agreement ...
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Was this helpful? Yes
Sep 09,2015
Minithumbup
By: 'DA'
Sep 09,2015
0 people found
this helpful
Excellent and hands-on assistance from local and knowledgeable agents who are always willing to go that extra mile for you....
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Mar 27,2015
Minithumbup
By: 'Caroline'
Mar 27,2015
1 people found
this helpful
I found Ken Ince and his team extremely professional. This was the first time I have let my flat so it was a slightly stressful time but Ken was encouraging, pro-active and open to my suggestions. He personally accompanied all viewers and ultimately found me ...
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Was this helpful? Yes
Nov 20,2014
Minithumbup
By: 'Martyn Lau'
Nov 20,2014
1 people found
this helpful
Very efficient, helpful and capable. I am glad I made the decision go with Property Time, and would definitely recommend them to others....
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Nov 02,2014
Minithumbup
By: 'Rafal G'
Nov 02,2014
0 people found
this helpful
I was seeking a new flat to rent for myself. At the end of my search I decided to go on with an apartment advertised by PropertyTime. I was particularly impressed by Ken's friendly and open attitude, as well as completeness of the information he ...
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Comment on agent fees
It\'s my general dissatisfaction with fees, that in my opinion should be carried by the landlord. PropertyTime does not seem to have particularly high (although neither particularly low) check-in fees.
Was this helpful? Yes
Oct 31,2014
Minithumbup
By: 'MSB'
Oct 31,2014
1 people found
this helpful
Ken, whom I'd instructed as sole agent, helped me find a buyer for my flat in Hampstead The offer was an excellent one, but unfortunately the buyer pulled out. Ken found several other potential buyers, but eventually another agent closed a deal when Ken no ...
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Was this helpful? Yes
Oct 05,2014
Minithumbup
By: 'Orat'
Oct 05,2014
1 people found
this helpful
I let my flat in designer Hampstead through Property Time agency. They acted immediately on my instruction and found a suitable professional couple, which matched my specifications in 2 weeks. They organised the checkin inventory and liaised with the prospective tenants and made sure all was ...
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Comment on agent fees
property times fees are acceptable and fair
Was this helpful? Yes
Oct 04,2014
Minithumbup
By: 'Hannah'
Oct 04,2014
1 people found
this helpful
I had fantastic responsive professional customer service. Once advertised, viewings were booked and notice was issued to both landlord and tenants and report was sent to landlord with updates and feedback from viewers and potential buyers. Everything was conducted in the most professional way and ...
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Comment on agent fees
fees were fair and i am happy with them
Was this helpful? Yes
May 10,2013
Minithumbdown
By: 'Vieras'
May 10,2013
1 people found
this helpful
I had a pretty bad experience with Property-Time. I saw an ad for a nice studio flat and called to book an appointment. This was cancelled the night before, and when I called them the following day, we booked another viewing. This was also cancelled ...
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What agent could do to change your mind?
I think first of all they should post pictures that are representative of the property. That way people won\'t waste their time seeing flats that are very different from their expectations. Also damage management could be done differently. An apology would have been nice from the office, once my comments were given to those responsible. It\'s very basic customer service (I have years of experience, and it\'s easy to lose a customer, but when the damage is done, there\'s still ways to compensate).
Attached Files
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Areas covered
  • NW3

TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 1 3 0 2 0 0 0 2 1

Fees

FEES FOR LANDLORDS:
Let only fee:
7% SOLE AGENCY FEE (8.4% INC VAT)
8% MULTIPLE AGENCY FEE (9.6% INC VAT)

Renewal fee: 5% (6% incl VAT)
Rent collection: 2% (2.4% incl VAT)
Full management service: 14% (16.8% incl VAT)
Check out inventory fee: (£ variable - please speak to a staff member)
EPC fee: £90.00 incl VAT

SALES FEE
Sole agency: 1.5% (1.8% INCL VAT)
Multiple agency: 2% (2.4% INCL VAT)

FEES FOR TENANTS (all fees to tenants are inclusive of VAT)
Administration fee (per tenant): £180.00
Additional tenant / tenant changeover fee: £420.00
Guarantor fee: £120.00
Check in inventory fee: £ (Variable - please see table below)
Renewal fee (per renewal): £96.00
Previous / outgoing tenant reference fee: £36.00
Arrears fee: £36.00
(for each letter sent to the tenants for any outstanding payments, the above fee will be incurred)

Early termination: If you vacate the property prior to the end of the term of your agreement, you will remain liable for the rent until the term of tenancy expires or until the property is re-let by the landlord or their agent, whichever is earlier. Should the property be re-let during the fixed term of your tenancy, you will also be responsible for an early termination fee, this could be a minimum fee of 2-3 weeks of your rental amount, the total amount will be provided to you at the point of your early termination request. If the new tenancy is for a lesser rent, you will additionally be responsible for the difference between the original rent and new lower rental figure up to the end of the original term of your tenancy.
Please be advised that this clause shall not take effect where you are operating a break clause within your Tenancy Agreement.

CHECK IN INVENTORY FEES
Property Type Price Incl VAT
0 Reception/ Studio £130.00
1 Bed / 1 Reception £168.00
2 Bed / 1 Reception £210.00
3 Bed / 1 Reception £240.00
4 Bed / 1 Reception £300.00
5 Bed / 1 Reception £336.00
6 Bed / 1 Reception £372.00
Last updated at 07/08/2018, 3:26 PM by Charlotte Wilkins

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 3:26 PM 07/08/2018 by Charlotte Wilkins

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