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    Michael Sutcliffe
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    Saima
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Aug 29,2017
Minithumbdown
Saima
By: 'A.K'
Aug 29,2017
0 people found
this helpful
Shocking service! Property solutions were dealing with replacing myself as a tenant with somebody else on the contract. They are extremely slow at replying to emails, and only after chasing them up by phone will they reply. What should have taken less than a week stretched over three weeks....
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Feb 13,2017
Minithumbup
By: 'Dave-landlord'
Feb 13,2017
0 people found
this helpful
Property Solutions have let and managed by portfolio of properties for 7 years now. All of the properties are rented to students in Birmingham. I cannot fault the service that I have received from them. They have always ensured that the properties are always rented and kept up to standard. I take regular direct feedback about the agent from the tenants who live at my properties and have had no reason to complain. Tenants will always feel that they are being over charged or penalised for no ap...
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Comment on agent fees
Good
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By: Aimee
Nov 03, 2017
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Dave. Actually you need to understand that it's not always the tenant at fault. I admit there are terrible tenants out there. But I'm definitely not one of them. I have been brought up to respect other people's things. And to keep things clean and tidy and to look after them as they are my own. Since moving in I have brought a whole gardens worth of plants. My parents regularly come over to clean and dust it as I'm disabled with three herniated discs. Because the worktops are made from all w ...
Oct 13,2016
Minithumbdown
By: 'Lauren'
Oct 13,2016
2 people found
this helpful
I wouldn't even give one star if it was an option. We have been continually let down and mucked around by this company, continually told lies and promised things that never happen. Our tenancy is with them and we honestly wish we had never taken our house. We have to nag for months for any simple task to be achieved, it is just an appalling company that don't care about their customers in the slightest. Our property is very unsafe in many ways, and no care has been shown to our safety or the pro...
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May 14,2014
Minithumbdown
By: 'James'
May 14,2014
1 people found
this helpful
Took a morning off work to see property, arrived at time agree no one there to show us no one in the house, eventually gave up and went home. Called the office and was told they would get back to me never did. noticed that evening property was let on Rightmove. Called back obviously they made a mistake and they just tried to blag their way out of it, cowboys and totally inept. Would stay well clear and use a proper lettings agency....
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What agent could do to change your mind?
Agent should have called and canceled viewing or at very least apologised for their mistake.
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May 31,2013
Minithumbdown
By: 'Tenant'
May 31,2013
1 people found
this helpful
We have had terrible service from Property Solutions for the whole 9 months we have been with them. They were very easy to sign up with (although we had to remind them a few times to finish our paperwork after paying), but then the problems began. There were plenty of things they promised to do (like tidy up our garden) but they never did despite numerous reminders. Our kitchen cupboard is now damaged because they did not fix a leaky sink, again despite numerous reminders. We also didn\'t get an...
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Feb 19,2013
Minithumbdown
By: 'Toby'
Feb 19,2013
3 people found
this helpful
Ive been with this agency throughout my tenancy (8 months so far) and they have been an utter disgrace to be represented by. When initially viewing the properties they were anxious to get us in and out as quickly as possible from each location and seemed disinterested and rude. The biggest issues I have had with them however have been in the viewings department. They sent out a blanket leaflet to the properties they represent stating that due to the peak season they will not necessarily b...
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What agent could do to change your mind?
a) Have staff who are less rude over the phone. b) Stop taking advantage of allegedly ignorant students. c) Have better policies which they adhere to regarding viewings.
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