Property Solutions
1.7/5, 11 reviews
18% recommended
100% lettings valuation accuracy
57% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 57% £430 £580
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 8 0 0 0 0 0 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Property Solutions Branches (view all 2)

“Unreasonable, exploitative and quite frankly,......”

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Jul 10,2020
Minithumbdown
By: 'Toby'
Jul 10,2020
1 people found
this helpful
Unreasonable, exploitative and quite frankly, dangerous. As first time student tenants we were heavily pressured from the outset with their selling tactics (we were promised a TV if we were to sign up straight away - we never received a TV) We were charged to ...
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“Very bad service level. Rented a unit in Har......”

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Nov 20,2019
Minithumbdown
By: 'Apple'
Nov 20,2019
1 people found
this helpful
Very bad service level. Rented a unit in Harborne Lane last year, no response to any inquiries since paid and ignored all complaints about the defeats of the unit. Have moved out in July 2019 but the deposit payment is still holding by the agent. Keep ...
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“I am current tenant. I made an inquiry for a ......”

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Aug 31,2019
Minithumbup
By: 'Usman'
Aug 31,2019
0 people found
this helpful
I am current tenant. I made an inquiry for a maintenance issue. I got reply the same day, was asked for a preferred time to send help. It was fixed the same day. I'm pleased....
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“DO NOT USE THIS COMPANY...”

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Apr 08,2019
Minithumbdown
By: 'Student'
Apr 08,2019
1 people found
this helpful
We were continuously given false information by the call centre agents who are rude and abrupt but what else would you expect when there managing director is the same! Tried to make a formal complaint which they were not interested in. Avoid this company as ...
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Comment on agent fees
The hidden fees of which we were not told about when we asked i would say is unfair as the staff here are nothing but rude.
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“Return of deposit...”

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Nov 11,2018
Minithumbdown
By: 'student'
Nov 11,2018
0 people found
this helpful
Dreadful. Poor and non-communications. Has taken 4 months (ongoing) to return deposits. Consistent Inaccurate information given. Expensive deductions . Unreasonable. Frustrating. Stressful, Unprofessional. AVOID this branch...
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Comment on agent fees
Bad . Charges £30 admin fee for every late and overpaid rent fees Charges each person £20 out of their deposit for end of year inspection. .
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“Shocking service! Property solutions were dealing with replacing myself as ......”

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Aug 29,2017
Minithumbdown
By: 'A.K'
Aug 29,2017
3 people found
this helpful
Shocking service! Property solutions were dealing with replacing myself as a tenant with somebody else on the contract. They are extremely slow at replying to emails, and only after chasing them up by phone will they reply. What should have taken less than a week ...
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“Property Solutions have let and managed by portfolio of properties ......”

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Feb 13,2017
Minithumbup
By: 'Dave-landlord'
Feb 13,2017
0 people found
this helpful
Property Solutions have let and managed by portfolio of properties for 7 years now. All of the properties are rented to students in Birmingham. I cannot fault the service that I have received from them. They have always ensured that the properties are always rented and ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Aimee
Nov 03, 2017
View all comments (1)
Dave. Actually you need to understand that it's not always the tenant at fault. I admit there are terrible tenants out there. But I'm definitely not one of them. I have been brought up to respect other people's things. And to keep things clean and tidy and to look after them as they are my own. Since moving in I have brought a whole gardens worth of plants. My parents regularly come over to clean and dust it as I'm disabled with three herniated discs. Because the worktops are made from all w ...

“I wouldn't even give one star if it was an ......”

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Oct 13,2016
Minithumbdown
By: 'Lauren'
Oct 13,2016
4 people found
this helpful
I wouldn't even give one star if it was an option. We have been continually let down and mucked around by this company, continually told lies and promised things that never happen. Our tenancy is with them and we honestly wish we had never taken ...
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“Took a morning off work to see property, arrived at ......”

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May 14,2014
Minithumbdown
By: 'James'
May 14,2014
3 people found
this helpful
Took a morning off work to see property, arrived at time agree no one there to show us no one in the house, eventually gave up and went home. Called the office and was told they would get back to me never did. noticed that ...
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What agent could do to change your mind?
Agent should have called and canceled viewing or at very least apologised for their mistake.
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“We have had terrible service from Property Solutions for the ......”

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May 31,2013
Minithumbdown
By: 'Tenant'
May 31,2013
3 people found
this helpful
We have had terrible service from Property Solutions for the whole 9 months we have been with them. They were very easy to sign up with (although we had to remind them a few times to finish our paperwork after paying), but then the problems began. ...
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“Ive been with this agency throughout my tenancy (8 months so ......”

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Feb 19,2013
Minithumbdown
By: 'Toby'
Feb 19,2013
4 people found
this helpful
Ive been with this agency throughout my tenancy (8 months so far) and they have been an utter disgrace to be represented by. When initially viewing the properties they were anxious to get us in and out as quickly as possible from each location and seemed ...
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What agent could do to change your mind?
a) Have staff who are less rude over the phone. b) Stop taking advantage of allegedly ignorant students. c) Have better policies which they adhere to regarding viewings.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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