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Property Solutions Buckingham

1 Market Square
Buckingham
Buckinghamshire
MK18 1NJ
01280 821799

Website not available

Properties for Sale
Properties to Rent

“ Worst Lettings Ever... ”

May 30,2018
Minithumbdown
By: 'Laura'
May 30,2018
0 people found
this helpful
We used property solutions to rent a property and it has been an horrendous experience. Lies throughout the tenancy, rude, slow service and unjustified charges being handed out to try and make money. When we complained and went to the press they back tracked and ...
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Comment on agent fees
made up as they go along. They charged us a Β£50 check out fee and then Β£100 second check out as they said the property was dirty. As the property was immaculate and in a better state then when we took it on we contested and complained. As a gesture of good will they told us they would just charge us the 1st check out fee and that was Β£90!!! Although they told us Β£50 in the first invoice??? Make up the charges as they go along to cover costs.
Was this helpful? Yes

“ Absolutely disgusted and a terrible letting agency... ”

May 29,2018
Minithumbdown
By: 'Adam'
May 29,2018
0 people found
this helpful
My experience of property solutions has been by far the worst experience, I felt victimised from day one of living at the property as I made a complaint about the cleanliness of the property as there was all cob webs hanging from ceilings and window ...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 24,2018
Minithumbup
By: 'Lee'
Jan 24,2018
0 people found
this helpful
We have been renting through property solutions for 5 years and have always found them helpful. There have been a couple of occasions communication with some staff was slow when arranging repairs but overall we have been happy and recommend this company. Claire particularly has always ...
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Comment on agent fees
Seem quite reasonable compared to other companies we are aware of.
Was this helpful? Yes
Jan 24,2018
Minithumbup
By: 'Jon'
Jan 24,2018
0 people found
this helpful
Great team of lady's. Very helpful throughout process and a joy to work with. My 1st venture into student letting and they helped and advised me though it all....
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Comment on agent fees
Very fair
Was this helpful? Yes
Jan 24,2018
Minithumbup
By: 'Rachel Pryor'
Jan 24,2018
0 people found
this helpful
I have always found the staff at the Buckingham branch to be very helpful. They are always quick to deal with any issues I may have had. Any correspondence is always polite and professional. They are a helpful, friendly and professional bunch!...
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Comment on agent fees
From what I know they are competitively priced.
Was this helpful? Yes
Jan 23,2018
Minithumbup
By: 'Mrs P'
Jan 23,2018
0 people found
this helpful
I have used Property Solutions for many years. Thank you so much Claire and your team for great customer service. I often deal with Shirley Taylor and always absolutely satisfied with the result. Thank you. Good quality tenants who have also renewed for long periods ... ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 10,2018
Minithumbdown
By: 'Claire Rhodes'
Jan 10,2018
0 people found
this helpful
Please save yourself time, hassle and money and don't use these guys. I was told upon viewing that repairs would be made to a property and then that agent left and decided not to liaise with us on this. Therefore, we moved in on ...
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Comment on agent fees
BAD
Was this helpful? Yes
By: Claire Rhodes
Jan 24, 2018
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Well the Buckingham branch certainly doesn't take its customer service very seriously – so that's a bit of a joke – especially when it's replying to a disgruntled ex-customer with an automated message... Why on earth would I contact Claire Niesyto, she was one of the reasons I had such a bad experience. There is not one member of staff that took my side, so sod the customer's always right rule, clearly. I'm just trying to spread the word that nobody should use the Buckingham branch of Proper ...
Apr 05,2017
Minithumbup
By: 'Will'
Apr 05,2017
2 people found
this helpful
Horrible experience! Dont ever rent a property through this agency! They are robbing me of my money with every chance they get! Make sure you get everything they say in writing because they will lie to you about it later and try to take more ...
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Was this helpful? Yes
By: Claire
May 31, 2017
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Property Solutions take customer service very seriously Γ’β‚¬β€œ we are sorry that you have had a negative experience Γ’β‚¬β€œ if you can please email Claire@psproperties.co.uk I would be happy to discuss this further with you and see how we can make improvements in the future. ...
Sep 14,2016
Minithumbdown
By: 'Sarah'
Sep 14,2016
3 people found
this helpful
You would think fellow females would pride themselves on being professional. These ladies were VERY professional at viewing and when signing contract. After that their bejhaviour was disgusting. I could not access my post for a 10 months??? I contacted them a ridiculous amount of times. ...
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Comment on agent fees
BAD
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously Γ’β‚¬β€œ we are sorry that you have had a negative experience Γ’β‚¬β€œ if you can please email Claire@psproperties.co.uk I would be happy to discuss this further with you and see how we can make improvements in the future. ...
Jul 08,2016
Minithumbup
By: 'Chloe Symons'
Jul 08,2016
0 people found
this helpful
All staff members are a great help and so efficient. Our flat was only on the Market a day and did everything to the best standard. They made the selling of our house so easy and would recommend them to anybody!! Lorna and Victoria were ...
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Was this helpful? Yes
May 18,2016
Minithumbdown
By: 'leggy'
May 18,2016
5 people found
this helpful
This company is definatley the worst agency!! They lie..dont give correct paper work. Bully you !! I had so many problens with getting things fixed that after we got our wrong section 21!! Idiots!! I decided that we would leave. The place was dirty upon moving ...
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Was this helpful? Yes
Sep 16,2015
Minithumbup
By: 'jm'
Sep 16,2015
0 people found
this helpful
I moved my mother into a property on the first floor, in July. The lift not working properly when she moved in. My mother is elderly, cannot rely on the stairs all the time, and so needs the lift to be available in case she ...
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Comment on agent fees
The only issue I had, was that the cleaning of the property, prior to moving in, was not done well. We had to spend a whole day cleaning the walls, floor, paint spatter, etc. To be fair, the property was classed as a student let, but the previous tenant had paid for a deep clean, and the deep clean never happened, and the agents pocketed the money.
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously Γ’β‚¬β€œ we are sorry that you have had a negative experience Γ’β‚¬β€œ if you can please email Claire@psproperties.co.uk I would be happy to discuss this further with you and see how we can make improvements in the future. ...
May 18,2015
Minithumbdown
By: 'John'
May 18,2015
2 people found
this helpful
The first time I went into PS I was greeted with friendly staff and felt that their service would be a positive experience. However, in the 2 years we spent in the property they let, we experienced poor service and a number of arguments over their ...
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What agent could do to change your mind?
Being more proactive, less rude and more empathetic.
Attached Files
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously Γ’β‚¬β€œ we are sorry that you have had a negative experience Γ’β‚¬β€œ if you can please email Claire@psproperties.co.uk I would be happy to discuss this further with you and see how we can make improvements in the future. ...
Nov 15,2014
Minithumbdown
By: 'WT'
Nov 15,2014
1 people found
this helpful
I advise prospective tenants look at the rating they have received exclusively from tenants who have completed their contract with them. They are, so far, rather uniform in their condemnation. They were unwilling or unable to fix heating problems, they were able to be at ...
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What agent could do to change your mind?
Not be deliberately gouging.
Attached Files
Comment on agent fees
Fees for a reference are beyond laughable. Checkout fees are similarly laughable.
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously Γ’β‚¬β€œ we are sorry that you have had a negative experience Γ’β‚¬β€œ if you can please email Claire@psproperties.co.uk I would be happy to discuss this further with you and see how we can make improvements in the future. ...
Oct 15,2014
Minithumbup
By: 'Colin Wilson'
Oct 15,2014
0 people found
this helpful
Claire, Rachel and others at Property Solutions were helpful and professional at all times. Unlike a number of agents they listened to my requirements and found me the perfect flat. The move in and the move out could not have been easier. I would definitely ...
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Comment on agent fees
I was advised of the fees up front. They were very reasonable with no hidden costs.
Was this helpful? Yes
Apr 10,2014
Minithumbdown
By: 'Charlotte Matthews'
Apr 10,2014
3 people found
this helpful
"*" If I could swear by oath and bible that everything I say heron is "the truth and nothing but the truth", I would... I was until recently a tenant with property solutions for a whole year, it was my first time ...
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What agent could do to change your mind?
Taking themselves off the market as agents would make life easier for everyone looking to let a property,
Attached Files
Was this helpful? Yes
Mar 18,2014
Minithumbup
By: 'Tessa Hollinshead'
Mar 18,2014
0 people found
this helpful
Rachel always responds promptly and fully to email inquiries. She is charming and helpful on the telephone. Claire is always up to date and fully informed on all matters of finance and tenancy. They have managed my property efficiently since I left the area some ...
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Was this helpful? Yes
Mar 07,2014
Minithumbup
By: 'Steve Hurst'
Mar 07,2014
0 people found
this helpful
Property Solutions kept us updated all the time through the sale of our property. Then fortunately we ended up dealing with the same agents on the purchase of our new property and they kept us in the loop with vendor and solicitors the whole time ...
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Was this helpful? Yes
Mar 04,2014
Minithumbup
By: 'John'
Mar 04,2014
0 people found
this helpful
I am very happy with the service received from P and s. At all times they have been professional and worked with me. My property was let as soon as it was ready and they have kept me informed the whole way through the letting ...
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Was this helpful? Yes
Mar 04,2014
Minithumbup
By: 'Sarah'
Mar 04,2014
0 people found
this helpful
Our property had been on the Market for a while, we were very unhappy with the Agents that we already had and were desperate to sell. We were recommended to Property Solutions through a family member, they contacted us very promptly and within a week ...
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Was this helpful? Yes
Mar 04,2014
Minithumbup
By: 'sarah walaker-scott'
Mar 04,2014
0 people found
this helpful
Excellent, from start to finish, couldn\'t fault themΒ’Γ’β€šΒ¬Γ‚Β¦all staff worked really hard to achieve a speedy sale. Would def recommend them...
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Was this helpful? Yes
Feb 22,2014
Minithumbup
By: 'Nick'
Feb 22,2014
0 people found
this helpful
Sarah was amazing. I decided to sell with Property Services because of her. within a few hours she had a viewer and an offer was made the following day. Unfortunately this did fall through but she arrange further viewings and again sold within 24hours of ...
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Was this helpful? Yes
Feb 22,2014
Minithumbup
By: 'Zandra Jones'
Feb 22,2014
0 people found
this helpful
Suzanne went out of her way to be helpful in tracking down buyers and also checking up on our new purchase in another town. Working late hours and Sundays too, although we didn\'t need her on Sundays....
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Was this helpful? Yes
Feb 22,2014
Minithumbup
By: 'Sarah'
Feb 22,2014
0 people found
this helpful
From the moment I met the Agent...to the moment my sale was complete...I can\'t fault them. The hard work & tenacity & honesty on selling my house was fantastic. I would recommend all staff in the office. When I have a property ...
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Was this helpful? Yes
Feb 21,2014
Minithumbup
By: 'mr and mrs fulton'
Feb 21,2014
0 people found
this helpful
Fantastic fantastic, fantastic!!!! best estate agents we have ever dealt with. i am so pleased we chose to work with PS. they were not a logical choice for us as we were slightly out of area but they exceeded all our expectations. thanks so much....
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Was this helpful? Yes
Feb 21,2014
Minithumbup
By: 's b'
Feb 21,2014
0 people found
this helpful
Excellent service throughout, very happy with the communication and professionalism from Victoria and Suzanne and most importantly our property was sold within a few days of going on the market. Very happy to recommend....
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Was this helpful? Yes
Jan 14,2014
Minithumbdown
By: 'Julie'
Jan 14,2014
2 people found
this helpful
This property agency is unprofessional and incompetent as a whole. The staff and manager do not respond to repairs or concerns within a reasonable length of time and instead of being proactive, they are defensive when complaints are made. They lack any regard for health ...
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What agent could do to change your mind?
Nothing can be done to change my mind. The agents had plenty of opportunities when they could have responded differently.
Attached Files
Was this helpful? Yes
By: Claire
May 31, 2017
View all comments (1)
Property Solutions take customer service very seriously Γ’β‚¬β€œ we are sorry that you have had a negative experience Γ’β‚¬β€œ if you can please email Claire@psproperties.co.uk I would be happy to discuss this further with you and see how we can make improvements in the future. ...
Dec 06,2013
Minithumbdown
By: '?'
Dec 06,2013
4 people found
this helpful
I am deeply unhappy with the services this company has delivered. I will be re-marketing my property with another agent. This company are not competent, in my view and their communication is confused and very poor. My property has been \'off the market\' marked \...
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Was this helpful? Yes
Aug 09,2012
Minithumbdown
By: 'Hthompson'
Aug 09,2012
12 people found
this helpful
Don\'t believe their lies! Property solutions buckingham dress themselves up to appear a professional and efficient lettings agency but once they have you on their books the service provided is less than second rate. My tenants ended up coming directly to me with any ...
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What agent could do to change your mind?
Less focus on finding ways to charge extortionate fee\'s and dressing themselves up to appear professional and more on actually doing a good job. They may not have intended to start a business that relies on deceiving and \'ripping off\' landlords and tenants alike but it\'s certainly become their preferred method today.
Attached Files
Was this helpful? Yes
Jul 21,2012
Minithumbdown
By: 'Debbie'
Jul 21,2012
11 people found
this helpful
Property Solutions Buckingham provided a poor service and charged outrageous fees in the process. Any issues that arose were often completely forgotten about by them or they\'d fail to show at pre-booked times. Our landlord has stated he would not use them again and ...
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What agent could do to change your mind?
Stop overcharging, lying, and essentially being sharks. You failed to keep your appointments and added no value for tenant or landlord.
Attached Files
Was this helpful? Yes
Areas covered
  • MK18
  • MK17
  • NN12
  • NN13

ARLA DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 4 10 9 0 0 0 1 1

Agent Fees

No fees set.
Last updated at 12:06 PM 06/07/2017 by Claire Niesyto

Complaints Procedure

No procedure set.
Last updated at 12:06 PM 06/07/2017 by Claire Niesyto

Awards won by Property Solutions Buckingham

Individual Branch Awards

Buckingham, MK18


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