• Rachel Burton MARLA
    Rachel Burton MARLA
  • Wendy Ellis
    Wendy Ellis
  • Lisa Middleton
    Lisa Middleton
  • Simon Pearson
    Simon Pearson
  • Gaye Ambrose
    Gaye Ambrose
  • claim your profile
    Rachel
  • claim your profile
    Lisa
This independent family business was born upon two reasons: firstly, my dream to create a property company that genuinely cares about helping people to move. Secondly, to combine this attitude with the most up-to-date marketing techniques through technology, ensuring that our clients achieve the best price and their individual needs are met. There is no doubt in my mind that we maintain this, day after day, at the highest level. From the start, whether you are selling, letting or re-mortgaging, Read full description...

17 Church Street
Basingstoke
Hampshire
RG21 7QG
01256 321777

 
Website not available

Properties for sale
Properties for rent
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
Rachel and her team have been very professional from start to finish of my tenancy. I wish them luck for the future and hope the business goes from strength to strength and you never know I may be back looking for a house to rent in the future from yourselves....
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Comment on agent fees
Fees pretty standard only comment is check out fee this is a little steep compared to the others especially when the VAT is put on.
Was this helpful? Yes
Mar 01,2016
Minithumbup
By:
Mar 01,2016
0 people found
this helpful
The Property Explorer have been excellent from start to finish. The level of customer service provided has been exceptional. They really care about their customers and offer a professional, supportive and friendly service. Thank you in particular to Rachel who has always gone the extra mile for us....
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What agent could do to change your mind?
good
Comment on agent fees
good
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
I rent out a property in Basingstoke and had previously used a rival letting agent on a fully managed service basis. On a monthly basis I always felt underwhelmed at the service received, despite any issues ultimately being resolved. I guess I assumed a fully managed service would result in a feeling of security and confidence, but this was never the case. So, I decided to switch agents and confess to thinking that I expected little change if any. How wrong I was! Genuine first class service, my...
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What agent could do to change your mind?
Fair price and certainly good value for money based on the quality of service so far
Comment on agent fees
Fair price and certainly good value for money based on the quality of service so far
Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
this helpful
We lived in our property for nearly 3 years and Rachel and Lisa have been great all the way through. Very efficient, fast responding and great help if we needed anything. Thank you so much for everything. If we move back to Basingstoke we'll definitely go through you....
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Was this helpful? Yes
Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
The Property Explorers are in danger of giving estate agents a good name! Excellent service, communication and incredibly friendly staff make for an all-round positive experience. Would definitely use these again, and highly recommend them. Genuine pleasure to do business with them....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
Although I was only buying the property through The Property Explorer, I can say with confidence that I could trust and rely on Wendy and felt like she was trying to help the sellers and us as well. Wendy is very professional, friendly and approachable. She finds out everything you can think of and comes back to you in a blink of an eye. I would recommend Wendy to anyone!!...
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Was this helpful? Yes
Oct 24,2015
Minithumbup
By:
Oct 24,2015
0 people found
this helpful
Excellent service received from Rachel and Lisa at all times throughout our 4 years stay renting through Property Explorer. All problems were resolved very quickly and when advice was required this was given to a very professional standard. Highly recommended Letting agency and would be very happy to use again in the future....
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What agent could do to change your mind?
No comment.
Comment on agent fees
No comment.
Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
I went to a few estate agents in Basingstoke before Property Explorer and had terrible experiences and customer service. My husband is self employed and we were turned away from a lot of them without even being offered any assistance on how to rent in that situation. Property Explorer were extremely helpful and accommodating and we found the ideal property for us. During our tenancy we were left to our own devices and any issues resolved quickly. It didn't feel like we were renting. Rachel and ...
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What agent could do to change your mind?
Fee's were high but this seems industry wide. It wouldn't affect who I rented with.
Comment on agent fees
Fee's were high but this seems industry wide. It wouldn't affect who I rented with.
Was this helpful? Yes
Oct 15,2015
Minithumbup
By:
Oct 15,2015
0 people found
this helpful
I have just sold my house with the property explorer, they have all been very professional and made the process very easy and hassle free as living away from the area I was worried it would make the process more complicated. I would highly recommend them to anyone....
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Was this helpful? Yes
Sep 29,2015
Minithumbup
By:
Sep 29,2015
0 people found
this helpful
Wendy helped provide after sale care for our property, which we had sold privately, but as property explorer were the agent for our buyer Wendy kindly offered to help us out too. Not only was this a generous offer of property explorer to make but Wendy was also incredibly helpful and communicative during the whole process and when some issues else where in the chain crept in Wendy was at hand to offer advice and lend a hand to push other agents to resolve the issues. Wendy made our selling an...
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Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
We rented with the Property Explorer between 2009 and 2011 and had a great experience with them. We looked after the property so they left us to it carrying out their usual checks with no disruption. When it came to moving, all was sorted out quickly and we left satisfied. Unfortunately you can't pick your agencies when it comes to needing a bigger house/new location!. We're lucky enough to have found a house with the Property Explorer again and we're instantly relieved that we can go back to...
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Was this helpful? Yes
Sep 21,2015
Minithumbup
By:
Sep 21,2015
0 people found
this helpful
I have known and worked with the Property Explorer and particularly with Rachel and Lisa for many years now and as a Landlord I have been very happy with their services. Rachel and Lisa are both extremely helpful and always have a professional, positive and 'can do' attitude. They respond to communications promptly and I have always appreciated their advice. I have no hesitation in recommending this agency to any prospective landlords or tenants....
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Was this helpful? Yes
Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
If a certain Danish lager manufacturer made estate agents they'd probably be The Property Explorer! We have recently rented a new property in Basingstoke and have been dealing with Rachel. She has exceeded all our expectations and made us feel at ease from day 1. Everything was clear at all times so there were no nasty surprises. If we had any questions they were answered immediately so we were never left hanging as would be the case with other agents. There is no doubt in my mind that our stay...
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Was this helpful? Yes
Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
this helpful
I am very pleased with the excellent customer service I have received from Property Explorer. They are always very friendly and helpful, and they have been efficient and organised. The administration/ rental fees were clearly stated from the beginning and I have been kept up-to-date throughout the process....
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By:
Aug 20,2015
0 people found
this helpful
We are extremely pleased to have been working with Rachel and Lisa from The Property explorer while we were renting that property. Rachel has been brilliant in every way - very quick communication, fast responses to either email or phone request, a nice and friendly attitude with very professional approach. We will recommend their services in any way possible and I wish more estate agents take their job as serious....
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Was this helpful? Yes
Aug 15,2015
Minithumbup
By:
Aug 15,2015
0 people found
this helpful
We have recently sold a property with The Property Explorer in Basingstoke. Our initial dealings with Richard Low were very professional and he dealt with the sale extremely efficiently. Once the sale was agreed, we dealt with Wendy Ellis who was superb. We were constantly kept up to date with the sale and she chased everything very quickly. It has been excellent dealing with this company and I would have no hesitation recommending them to anyone....
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Was this helpful? Yes
Aug 14,2015
Minithumbup
By:
Aug 14,2015
0 people found
this helpful
I would like to thank you company personel Rachel and Lisa for their excellent support,and for looking after us for the past 3 years as tenants at 17 mallory rd.(basingstoke) I would love to recommend Property Explorer to anyone who needs a estate agency in the future. Thank you Mr & Mrs Garcia...
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Was this helpful? Yes
Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
My husband and I were both delighted with the service we received from The Property Explorer. From the initial visit by Richard to the arrangements for the very busy open day and, finally, to the hard work by Wendy in bringing the sale to fruition , we have received regular updates on the progress and been shown politeness and patience. My special thanks must go to Wendy for being so positive and friendly. She really does have the knack of making people feel at ease. (Thanks Wendy)...
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Was this helpful? Yes
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
I had a very positive experience with the property explorer whilst selling my house through them. Perry was very good and got an offer of the full asking price the day the property went on the market and then arranged the open day where we received another higher offer. Wendy who dealt with sales progression was extremely helpful and efficient! Thank you all, I will definitely recommend you to anyone wishing to put their house on the market....
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What agent could do to change your mind?
I got a very competitive rate.
Comment on agent fees
I got a very competitive rate.
Was this helpful? Yes
Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
Having worked with property explorer for the last 5 years or so, I can honestly say that they have been a pleasure to work with. They took the pain of being a landlord away and were efficient and professional in everything that they did for me. rachel in particular was very attentive to any issue that I may have and gave me great confidence that she was looking after my best interests. If ever I find myself letting another property I would not hesitate to re-employ this company....
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Was this helpful? Yes
Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
Been great support over the last 18 months. response quickly to any issues which have been few and far between. would use them again when the time comes. Overall excellent...
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Was this helpful? Yes
Jun 26,2015
Minithumbup
By:
Jun 26,2015
0 people found
this helpful
Very professional, friendly agency to deal with. Any issues were rectified almost immediately and despite leaving the tenancy after a very short period of time, Rachel and Lisa were still excellent to deal with....
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Was this helpful? Yes
Jun 21,2015
Minithumbup
By:
Jun 21,2015
0 people found
this helpful
From the first day we contacted the Property Explorer all the staff were extremely helpful, especially as I did not have any experience of selling a property. They very quickly arranged viewings of the property and kept us informed all the way. When an offer was made and accepted by us. Wendy Ellis then worked tirelessly to achieve a quick result for us. Her professionalism along with keeping things ticking over took a lot of pressure off us. She kept us informed all the way along and made the ...
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Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
I've been a tenant of the property explorer for last 8 the and the quality of help to sort any problems was first class and couldn't do enough as a tenant to help you....
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What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
We used the Property Exporer for our first rental property. The process was simple and the service professional, friendly an pro-active. The Property Explorer were always available for any queries or concerns that we had during the 3.5 years that we used them as our letting agent. During our tenancy we were kept informed of any inspections, upgrades or servicing that was due. Letters were always clear and concise and gave plenty of warning for any visits. We had very little issues during our...
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Was this helpful? Yes
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
We sold our property through the Property Explorer because we have previously used them. I cannot fault the after Sales Service at all. Wendy has gone above and beyond her role ensuring she is able to give her client (us) the information required. As with all solictors they can tend to be elusive at times but Wendy ensured she updated us and continued to chase solicitors on both sides in order to get exchange confirmed. Wendy is very knowledgable and was able to answer all queries we had in r...
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What agent could do to change your mind?
We had a deal that was marketed with a flyer through the door for a 0.75% fee. It was not stated on the flyer that this was excluding VAT, so when the invoice came through we were a little surprised as we had budgeted on a flat 0.75% fee.
Comment on agent fees
We had a deal that was marketed with a flyer through the door for a 0.75% fee. It was not stated on the flyer that this was excluding VAT, so when the invoice came through we were a little surprised as we had budgeted on a flat 0.75% fee.
Was this helpful? Yes
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
I was very pleased with the professional service provided to me by The Property Explorer. As a first time tenant everything was fully explained to me, and Rachel/Lisa where always more then willing to help....
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Was this helpful? Yes
Jun 12,2015
Minithumbup
By:
Jun 12,2015
0 people found
this helpful
From the first contact we had with Property Explorer they were incredibly professional and helpful. This made the experience of renting with them really easy. Unfortunately one thing that was out of their control was the Landlord when we came to move out of the property. It became clear that they wanted to make life difficult for us, but Rachel stepped in and pointed out the facts to him, and gave us the advice that we needed to move forward. I would highly recommend Rachel and her team to anybo...
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Was this helpful? Yes
Jun 01,2015
Minithumbup
By:
Jun 01,2015
0 people found
this helpful
We were completely happy with the service provided by Property Explorer in selling our property. In particular we were very happy with Simon Pearson and Wendy Ellis. We found Simon to be friendly, polite, enthusiastic and a total professional when giving us a valuation. Wendy Ellis is a lovely lady. She kept us and our buyers informed on every step of the sale as well as liaising with solicitors. Nothing was too much trouble and because of Wendy the sale went through relatively trouble fr...
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What agent could do to change your mind?
Competitive.
Comment on agent fees
Competitive.
Was this helpful? Yes
Jun 01,2015
Minithumbup
By:
Jun 01,2015
0 people found
this helpful
From our first experience at the Open day ( where the staff were knowledgeable and helpful, even quoting the price of bills) to the acceptance of an offer followed by the successful completion, Property Explorer were first rate . Special mention has to be given to the wonderful Wendy who was outstanding. Her professionalism and wonderful manner were exceptional, infact our solicitor mentioned how lucky we were to have her chasing the sale so she clearly has wide credibility . Always keeping us ...
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Was this helpful? Yes
Areas covered
  • RG21
  • RG22
  • RG23
  • RG24
  • RG25

NAEA ARLA TDS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
62 0 66 1 48 1 34 0 3 3

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Agent Fees

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Last updated at 12:31 PM 12/06/2014 by allAgents

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Last updated at 12:31 PM 12/06/2014 by allAgents
Rachel Burton MARLA Rachel Burton MARLA
Lettings Manager
94 reviews

About Rachel No description set View full profile
Wendy Ellis Wendy Ellis
Sales Progression Manager
47 reviews

About Wendy No description set View full profile
Lisa Middleton Lisa Middleton
Lettings Administrator
54 reviews

About Lisa No description set View full profile
Simon Pearson Simon Pearson
Director
18 reviews

About Simon No description set View full profile
Gaye Ambrose Gaye Ambrose
8 reviews

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Rachel  - upload your photo Rachel
1 reviews

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Lisa  - upload your photo Lisa
1 reviews

About Lisa No description set View full profile


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