• claim your profile
    Beverley Martindale
  • claim your profile
    Faye Vennall
  • claim your profile
    Emma Coates
  • claim your profile
    Vicky Elias
  • claim your profile
    Penny Down
  • upload your photo
    Kayleigh Wootten
  • claim your profile
    Emily Jones
  • claim your profile
    Shanaz Ansari
  • claim your profile
    Terri Calcagno
  • claim your profile
    Tracy Robertson
Established in the 1990s, Property Concept is an independent estate agency specialising in selling, renting and managing quality properties in Bristol’s prime districts, including Clifton, Redland, Cotham, Harbourside, City-Centre, Bedminster, Southville and outlying villages.

21 Princess Victoria Street
Bristol
North Somerset
BS8 4BX
0117 970 6119

 
www.propertyconcept.co.uk Properties for sale
Properties for rent
Dec 13,2017
Minithumbup
By: 'Domenica'
Dec 13,2017
0 people found
this helpful
I recently used Property Concept to let my flat in Clifton, Bristol. Throughout the process, every member of staff (including Faye, Emma, Kaylee and Beverley) were very well informed about every detail of the lettings process. I made several visits to the office and was always welcomed. I would highly recommend them because they are experienced, professional and supportive. Domenica...
read full review
Comment on agent fees
The fees charged were made clear from the start and were excellent value, given all the work they undertook.
Was this helpful? Yes
Nov 21,2017
Minithumbup
Shanaz Ansari
By: 'Eddie'
Nov 21,2017
0 people found
this helpful
I was a tenant in a property managed by Property Concept for three years. From the viewing, moving in, living in, and moving out, the staff at Property Concept were a pleasure to deal with it. The few problems that arose over the years were addressed within a day or two. Three months after moving out, I needed a reference letter - it was provided immediately. The letting fee I paid at the beginning was fantastic value for money....
read full review
Was this helpful? Yes
By: Victoria Elias
Nov 22, 2017
View all comments (1)
Dear Eddie, thank you so much for your kind review, you were also a pleasure to deal with as a tenant. Wishing you all the very best for the future ...
Nov 08,2017
Minithumbup
By: 'Matthew & Cheryl'
Nov 08,2017
0 people found
this helpful
My partner and I recently brought our flat through Property Concept. When looking, we got frustrated with many estate agents for not having much knowledge about their properties or sellers' situation, but Property Concept were completely the opposite. It was clear the team take the time to get to know their clients and have expert knowledge on the local area which is extremely useful as a buyer. Our purchase was very complicated due to an old lease and Property Concept went the extra m...
read full review
Was this helpful? Yes
Nov 06,2017
Minithumbup
By: 'Mrs B'
Nov 06,2017
2 people found
this helpful
Excellent service from start to finish from everyone- professional, helpful and friendly with great communications. Highly recommended and will definitely use again....
read full review
Was this helpful? Yes
Oct 19,2017
Minithumbup
By: 'Sara Bassett'
Oct 19,2017
0 people found
this helpful
I would would like to thank Rowena for the professional and courteous service she has provided throughout the moving process. When things became a little fraught in the week of completion she was steadfast and cool headed. I would most certainly recommend Rowena and the fantastic team from Property Concept, they have good local knowledge of the flat market and are reliable and efficient....
read full review
Comment on agent fees
They charged me a fee I was happy with.
Was this helpful? Yes
By: Rowena Bruton
Nov 06, 2017
View all comments (1)
Hi Sara, Thank you so much for the lovely review. We wish you all the best of luck in your new home. Kind regards, Property Concept ...
Oct 19,2017
Minithumbup
Emma Coates
Kayleigh Wootten
By: 'Monika'
Oct 19,2017
0 people found
this helpful
Only one day after showing Emma my property, she'd arranged three inspections, one of whom signed the lease that same week. Excellent results, and kudos to the team for their speed and professionalism. I will certainly use Property Concepts again, and have no hesitation in recommending them to prospective landlords or tenants....
read full review
Comment on agent fees
Property Concept provide a small discount to previous customers, which is a nice touch. The fees are on par with most other high-end agencies, but it's a cost I'm willing to bear given I live a great distance from Bristol.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Vicky Elias
Penny Down
By: 'Michael'
Oct 18,2017
0 people found
this helpful
I would like to express my thanks and gratitude to the sales staff at Property Concept for their help and advice in both buying our flat and subsequently selling it. Penny and Vicky's advice prior to marketing our flat added considerable value and their market knowledge helped us achieve a price that greatly exceeded our expectations....
read full review
Comment on agent fees
The fees were lower than expected and very reasonable in comparison.
Was this helpful? Yes
Oct 09,2017
Minithumbup
By: 'Anonymous'
Oct 09,2017
0 people found
this helpful
The service provided by Property Concept has been exceptional from start to finish. The staff have always been both timely and courteous. They have also gone over and above my expectations of an Estate Agent to facilitate, through to completion, a number of issues that arose during the transaction. I would not hesitate to recommend them or use them myself as a seller in the future....
read full review
Was this helpful? Yes
Sep 29,2017
Minithumbup
By: 'Mr Wright'
Sep 29,2017
0 people found
this helpful
We have been very impressed with the way Tracy has handled the sale of our ground floor flat. Her communication was excellent throughout, often responding to queries outside of normal working hours. Her valuation was accurate and she was able to quickly find a suitable buyer for the property. Would recommend to others looking to sell a property....
read full review
Comment on agent fees
Fees were cheaper than competitors.
Was this helpful? Yes
Sep 27,2017
Minithumbup
Faye Vennall
By: 'Magali'
Sep 27,2017
0 people found
this helpful
It is unusual to find an agency who cares about and respects tenants. Faye has been very efficient throughout the rental process and displayed the kind of genuine friendliness I gave up expecting from agencies years ago. Thank you for being so flexible with our unusual (and sometimes complicated!) circumstances....
read full review
Comment on agent fees
Market average
Was this helpful? Yes
Aug 31,2017
Minithumbup
Tracy Robertson
Beverley Martindale
By: 'Private Investor'
Aug 31,2017
0 people found
this helpful
Over 20 years ago Tracy Robertson sold me my first home, a two bed flat in Clifton. Having worked with her since then she has provided invaluable property advice. The lettings team under the guidance of Beverley Martindale work seamlessly with the sales team providing high quality occupational and investment advice. Their experience, commitment and friendly approach have proven invaluable and I would not hesitate to use or recommend them....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Jul 05,2017
Minithumbup
By: 'H-S'
Jul 05,2017
0 people found
this helpful
I rented a student property on Tyndalls Park Road. The staff at Property Concept were extremely helpful and friendly, from the moment we enquired about the property until check out. The property itself was wonderful, especially for a student property - it was mostly well maintained and any queries we had regarding the property and maintenance issues were answered quickly. It was a pleasure to rent with Property Concept!...
read full review
Was this helpful? Yes
Jun 07,2017
Minithumbup
Shanaz Ansari
By: 'Richy Fennell'
Jun 07,2017
0 people found
this helpful
Renting a property can be difficult, Property concept made it easy! From initial moving in, reporting and resolution of problems through to moving out, the whole process was slick and supported by great communication from the team. There was always somebody available at the end of the phone and email's responded to quickly and problems were sorted within one or two days. I wouldn't hesitate to use them again, or recommend them to a friend....
read full review
Was this helpful? Yes
By: Rowena Bruton
Jun 07, 2017
View all comments (1)
Hi Richy, I have passed on your lovely review to Shanaz and the rest of the PC team. We are so pleased to hear you have had a positive renting experience. All the best, Property Concept ...
Jun 05,2017
Minithumbup
Kayleigh Wootten
Emma Coates
By: 'Pippa'
Jun 05,2017
0 people found
this helpful
Fantastic service from everyone I spoke to. Friendly, honest and knowledgable. The staff made moving home easy. Extremely satisfied with everything....
read full review
Was this helpful? Yes
By: Rowena Bruton
Jun 06, 2017
View all comments (1)
Hi Pippa, I'm so pleased you have had such a pleasant experience with our lettings team. Everyone at Property Concept wishes you all the best in your new home! ...
Jun 02,2017
Minithumbup
Penny Down
By: 'Ursula Monn'
Jun 02,2017
0 people found
this helpful
All the staff at Property Concept were really efficient, kind, professional. Penny Down went out of her way to resolve some issues with my buyers solicitors which I was really grateful for, and she was always very reassuring and professional. I can highly recommend using Property Concept...
read full review
Comment on agent fees
Very competitive fee
Was this helpful? Yes
By: Rowena Bruton
Jun 06, 2017
View all comments (1)
Hello Ursula, Great to hear you are pleased with our efforts at Property Concept and Penny in particular. All the best from the Sales Team at PC! ...
Jun 01,2017
Minithumbup
Kayleigh Wootten
Faye Vennall
By: 'Sarah and William'
Jun 01,2017
0 people found
this helpful
Property concepts provided us with a really helpful and friendly service, especially Kayleigh who helped us. Overall a smooth agency and renting process. Would 100% recommend!...
read full review
Comment on agent fees
Good agency fees
Was this helpful? Yes
By: Rowena Bruton
Jun 06, 2017
View all comments (1)
Hi Sarah and William, Thank you for recommending us and I'm glad you found our lettings negotiator, Kayleigh so helpful. All the best from the team at PC! ...
May 17,2017
Minithumbup
By: 'Anna'
May 17,2017
0 people found
this helpful
When looking to sell the property I met with 3 agents and selected Property Concept on the basis that they had a price strategy that made sense, were very knowledgeable about the immediate local area and were sympathetic to the whole process for us as sellers. From first meeting, to organising professional photography, floor plans and marketing they were efficient and communicated very well with me. Once viewings started they informed me of when they would be taking place and gave detailed feed...
read full review
Comment on agent fees
Good as fixed all inclusive fee. Clear pricing.
Was this helpful? Yes
By: Rowena Bruton
Jun 06, 2017
View all comments (1)
Hello Anna, The sales team are delighted to read that you have been happy with the professional service and effective communication/feedback provided by Property Concept. All the best from the Property Concept Team. ...
Apr 24,2017
Minithumbup
Beverley Martindale
Emma Coates
By: 'Ramzi'
Apr 24,2017
0 people found
this helpful
Knowledgeable and always pleasant and helpful - I have known Property Concept for over 20 years and would highly recommend them....
read full review
Comment on agent fees
Pleasant, helpful and Knowledgeable
Was this helpful? Yes
By: Rowena Bruton
Jun 06, 2017
View all comments (1)
Thank you, Ramzi for your review and recommendation! ...
Apr 12,2017
Minithumbup
Faye Vennall
Emma Coates
By: 'Elliott'
Apr 12,2017
0 people found
this helpful
Had a good experience with Property Concept, very attentive when we had questions to ask and there was always someone at the end of the phone to answer questions which makes me think they work as part of a team and not individually like other places. If and only when I look to buy in Bristol I will certainly reach out to Property Concept in the first instance....
read full review
Comment on agent fees
The fees were very reasonable
Was this helpful? Yes
By: Rowena Bruton
Jun 06, 2017
View all comments (1)
Hi there Elliott, I'm so pleased you have had a positive experience. We are a very close team at Property Concept and work together to ensure we exceed expectations. All the best in your rented home! ...
Mar 06,2017
Minithumbup
Emma Coates
Penny Down
By: 'Hannah'
Mar 06,2017
0 people found
this helpful
I cannot fault the service I recieved from PC! All the girls were super helpful and made the process of letting out my flat stress free. From start to finish the service was nothing but professional and I cannot thank them enough!!...
read full review
Was this helpful? Yes
By: Rowena Bruton
Jun 06, 2017
View all comments (1)
Thank you Hannah for the lovely review. We're really happy to hear you have had a stress-free experience! We always aim to try and make the process as smooth as possible. All the best from the Property Concept team! ...
Feb 21,2016
Minithumbup
Vicky Elias
Penny Down
By: 'Sandy'
Feb 21,2016
1 people found
this helpful
So many times in our lives we take the time to complain but yet don't take the time to recognise true professionalism! I had heard that Property Concept had a unique ethical approach to the Sales process however even with this high expectation I am still hugely impressed. I think it's also important for me to explain I am a consultant Business Analyst and one of my key objectives in companies is to improve their business processes…. I have nothing to improve with Property Concept! Their...
read full review
Comment on agent fees
Can't comment as still in valuation process
Was this helpful? Yes
By: Rowena Bruton
Jun 06, 2017
View all comments (1)
Hi Sandy, Thank you for taking the time to write such a positive review. I'm so pleased we met your expectations here at Property Concept. Vicky is delighted to hear you were happy with her efforts. All the best from the PC Team! ...
Feb 01,2016
Minithumbup
By: 'jps'
Feb 01,2016
1 people found
this helpful
Recently bought my property through Property Concept. All the staff in the office are lovely and extremely helpful. Felt very different from a typical estate agent. They really want the best match for the seller and buyer and have an incredible amount of local knowledge and experience....
read full review
Was this helpful? Yes
Jan 29,2016
Minithumbdown
By: 'Stu'
Jan 29,2016
0 people found
this helpful
I used this agency to sell my house and I wouldn't use them again. Here are my comments. The Good 1 The phone is always answered very quickly 2 The pricing was competitive 3 The service was personal everyone to know what was going on 4 The people are very nice The Bad 1 The photos of the house were really poor (no professional photographer used) 2 The description was terrible and I ended up rewriting it myself 3 The viewings we conducted by someone who worked in lettings and knew nothing abou...
read full review
Was this helpful? Yes
Nov 05,2015
Minithumbdown
Emma Coates
By: 'Very disappointed - Bristol'
Nov 05,2015
2 people found
this helpful
I recently used property concept to let an apartment. I viewed and put an offer in at the full asking price, provided all documentation within 2 days and paid my deposit for agency fees. After a sudden death in the family my start date in a new role had to be postponed for 2 days which meant that I wasn't going to receive my salary until 13 days after my move in date. I contacted property concept to request that I move in 13 days after I originally proposed and explained the reasons why, I apolo...
read full review
Was this helpful? Yes
By: Becs
Nov 12, 2015
View all comments (1)
Further to my comments above a few days later I received an offer from Beverly the lettings manager who offered me 50% of my deposit back and confirmed she would continue looking for properties for me. Although Emma was the person I dealt with through the process she wasn't the one on that specific day that processed the property for rent again before I was told. Still very disappointed but they have gone some way to make this up for me. ...
Jan 28,2015
Minithumbup
By: 'Hortus'
Jan 28,2015
0 people found
this helpful
I have recently used Property Concept for the first time to find tenants for my flat. I found the staff to be friendly and efficient. Tenants were found on the first day the flat was marketed and first impressions are that they are delightful. As I live in the city, I manage the property and when the tenancy ends, I will have no hesitation in using Property Concept again. However, I understand from the tenants that their experience wasn't without its problems, but my experience was good....
read full review
Comment on agent fees
Comparable to other agents
Was this helpful? Yes
Dec 22,2014
Minithumbup
By: 'Jord-glov109'
Dec 22,2014
1 people found
this helpful
As a tenant I have rented through property concept for the last two years but because of a job relocation I have had to vacate. The whole process went without a hitch and I received my deposit back less than a week later. I will definitely let through property concept again if I ever move back to bristol....
read full review
Was this helpful? Yes
Nov 05,2014
Minithumbup
By: 'M'
Nov 05,2014
0 people found
this helpful
Property Concept have been managing my flat for the past 7 years; they have been excellent in finding tenants, advising about up-keep of the property and in arranging repairs/works to be done at competitive rates. They have always taken the time to communicate and keep me informed of developments with my property. I would highly recommend the team....
read full review
Was this helpful? Yes
Oct 17,2014
Minithumbup
Faye Vennall
By: 'jj williams'
Oct 17,2014
1 people found
this helpful
Property Concept have been looking after my flat for the last 4 years, I have been very pleased with service I have received. The flat has never been empty for more than a week or two and Property Concept have always found good quality tenants at a fair market price. Whilst I have been living abroad, Property Concept have always carried out regular inspections and have always made sure routine maintenance has been attended to in a timely fashion so I could be sure my property was well cared ...
read full review
Was this helpful? Yes
Oct 14,2014
Minithumbup
Beverley Martindale
By: 'MikeyB'
Oct 14,2014
1 people found
this helpful
Being new to Bristol we were delighted to find Property Concept, they found us a lovely flat in Clifton to rent, the whole transaction went through smoothly and instead of feeling daunted by a new area and new job we found the move to our new home a pleasure. Well done to all - we are extremely grateful...
read full review
Was this helpful? Yes
May 10,2014
Minithumbdown
By: 'Art'
May 10,2014
1 people found
this helpful
AVOID. Our experience of them was of utter incompetence from start to finish. To top it all, they have a policy of charging you for cleaning at the end, irrespective of how clean the place is. I quote an email "Bills can vary from £12.50 to a few hundred pounds": guess where we ended up in that range? They also tried to charge us for something that was broken when we moved in....
read full review
Was this helpful? Yes
Areas covered
  • BS1
  • BS2
  • BS3
  • BS4
  • BS5
  • BS6
  • BS8
  • BS9

NAEA ARLA DPS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 9 3 5 1 3 0 1 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 10:40 AM 05/04/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:40 AM 05/04/2017 by allAgents

Awards won by Property Concept

Individual Branch Awards

Beverley Martindale - upload your photo Beverley Martindale
Lettings Manager
3 reviews

About Beverley No description set View full profile
Faye Vennall - upload your photo Faye Vennall
Lettings Negotiator
4 reviews

About Faye No description set View full profile
Emma Coates - upload your photo Emma Coates
Senior Lettings Negotiator
6 reviews

About Emma No description set View full profile
Vicky Elias - upload your photo Vicky Elias
Sales Negotiator
2 reviews

About Vicky No description set View full profile
Penny Down - upload your photo Penny Down
Sales Negotiator
4 reviews

About Penny No description set View full profile
Kayleigh Wootten - no image available Kayleigh Wootten
Lettings Negotiator
3 reviews

About Kayleigh No description set View full profile
Emily Jones - upload your photo Emily Jones
Property Assistant
0 reviews

About Emily No description set View full profile
Shanaz Ansari - upload your photo Shanaz Ansari
Lettings Property Manager
2 reviews

About Shanaz No description set View full profile
Terri Calcagno - upload your photo Terri Calcagno
Lettings Accounts and Management
0 reviews

About Terri No description set View full profile
Tracy Robertson - upload your photo Tracy Robertson
Director
1 reviews

About Tracy No description set View full profile

Opening hours




Make an Enquiry