allAgents Certified Customer Experience Report

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Luke

Aspire Estate Agents (Southampton),411 Shirley Road,SO15 3JD

Certified Customer Experience
Report Summary

Report generated on (25 April 2024 @ 04:30:25)

5

Rated 4.91 out of 5 based
on 43 reviews

43 reviews of Luke
2543 rank out of 48365 in the UK
100% sales valuation accuracy
100% sales fee satisfaction
99% lettings valuation accuracy
99% lettings fee satisfaction

Customer Experience
Awards Won

2019 Best Estate Agent in Southampton

2019 Best Estate Agent in SO15

2018 Best Estate Agent in SO15

2018 Best Estate Agent in Southampton

2015 Best Estate Agent in Southampton

2015 Best Estate Agent in SO15

Recent Customer Reviews From
Clients Of This Agent

Esther Sowerby on 17/08/2020

Thank you to the staff at Aspire who helped us through every step of the house moving process. They were always available to answer questions and advise us of the process. Both Luke and then Rav were very clear communicators and cared that we we’re kept informed at all times. We felt that they had our best interests at heart and would highly recommend them to others.

Services: Sales (as a Buyer)
Rent PCM: £0
Postcode: SO166QX
Experience: Would you use the agent again? Yes

Shaun Nicholson on 14/02/2020

As a rule, I don't write reviews. However I do feel compelled to stating this. I have been dealing with Aspire for a few years. Throughout this time I have not found any cause for concern. The staff have been fair and, above all, extremely honest and professional. As a landlord I have my needs and wants, as do the tenants. Aspire have managed to balance this dynamic with, not with ease, but with hard work and patience. They have not let me down at all and they have ensured that my property is is kept in very good order. I feel confident in their practice and I also feel quite fortunate to have them look after my investment.

Services: Lettings (as a Landlord)
Rent PCM: £850
Postcode: SO165SA
Experience: Would you use the agent again? Yes

Mark Wheeller on 30/09/2019

Our experience with Aspire (selling our house) was exceptional. We had had a previous excellent experience with Hayward Fox in Milford on Sea and asked their advice about how to secure an equally good Estate Agent in Southampton (having had a previous poor experience within the city). They said to look for a family run business. Aspire came up instantly. We were dealt with by two staff, Luke and Rav. Both were exceptional and worked outside office hours (and in one instance while holiday was being taken) to chase up a variety of delays including a disorganised solicitor and the City Council who were appalling at completing a form (we had paid for!). They were able to push our sale through and went well beyond the proverbial mile. Exceptional. Worth 10 stars to be honest!

Services: Sales (as a Vendor)
Rent PCM: £0
Postcode: SO169NG
Experience: Would you use the agent again? Yes

Dean Latona on 17/09/2019

Absolutley brilliant, my rental fell through hours befoe i was due to move in, they managed to find me a better rental and disounted monthly rent. Aspire feel alot more personable than other estate agents.

Services: Lettings (as a Tenant)
Rent PCM: £850
Postcode: SO155BZ
Experience: Would you use the agent again? Yes

Daniel Tang on 23/07/2019

Efficient service with property query, letting arrangement, and checkout at end of tenancy. Easy to contact, and quick response to any issues. Do their best not to intrude during tenancy.

Services: Lettings (as a Tenant)
Rent PCM: £650
Postcode: SO165SL
Experience: Would you use the agent again? Yes

This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 25/04/2024

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