As a fully qualified and accredited agency, we pride ourselves on delivering to our customers always 100% and going that extra mile for them. We are continuously improving to continue to offer the highest quality service in the industry. However, we do understand that sometimes, for whatever reasons, dissatisfaction may occur and when it does, we want you to let us know about it immediately, so we can work on this for you without any delay. Write to us (
[email protected]) and we will acknowledge the receipt same day, follow up with a phone call and offer a meeting face to face. If for whatever reason we would not be able to satisfactorily address your complaint, your interest is protected and you will be able to complain further to the Property Redress Scheme (www.theprs.co.uk) we are a proud member of or the professional bodies we belong to.