1 Star Review
Jan 14,2021
By:
'JTS'
Jan 14,2021
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR2
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Postcode: NR2
0
people found
this helpful
DO NOT USE
During Covid, myself and my housemates were promised a rolling contract on our property once our current contract had ended. Then, days before the contract was due to expire, we were told the rolling option was not available, meaning that we had ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Pretty poor experience, staff we’re unhelpful......”
1 Star Review
Nov 20,2020
By:
'Benjamin'
Nov 20,2020
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: NR5
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Rent PCM: £450
Postcode: NR5
0
people found
this helpful
Pretty poor experience, staff we’re unhelpful. Both tenants and landlords had a bad experience, best avoided as three are better services...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Ray and Doreen Bushell...”
5 Star Review
Mar 06,2020
By:
'Mrs.'
Mar 06,2020
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Landlord)
Rent PCM: £600
Would you recommend?: Yes
Postcode: NR7
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Landlord)
Rent PCM: £600
Postcode: NR7
0
people found
this helpful
Firstly my husband and then after his death I continued using Prolet. Always we have had first class service and help. Any problems we have had Jonathan and his staff have always been ready to assist .
Extremely good tenants and always property has been re-let ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Happy with Prolet for over a decade...”
5 Star Review
Mar 02,2020
By:
'Stella'
Mar 02,2020
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NR2
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Landlord)
Postcode: NR2
0
people found
this helpful
We have used Prolet for over a decade and have always been happy with them. Good tenants found and no problems. Helpful in advice.
Also, they have a good team of trades that sorted out minor issues from time to time at reasonable rates....
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Apr 13,2019
By:
'Ali'
Apr 13,2019
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: NR1
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: NR1
1
people found
this helpful
I have rented through Prolet a couple of times and cannot understand why they get so many negative reviews on this site. I can only imagine that people make the effort to write one when they have had a bad experience rather than commenting on ...
read full review
Comment on agent fees
Good
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
Feb 04,2019
By:
'disgruntled'
Feb 04,2019
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR2
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Postcode: NR2
1
people found
this helpful
I have stayed in Prolets student properties for two years now.
Not only are they poorly fitted out properties at extortionate prices, but run by unprofessional and unorganised agents that frankly do not care about the issues that arise from living in their below standard ...
read full review
Comment on agent fees
Bad
1
people found
this helpful
Was this helpful?
Yes
“PROFESSIONAL AND EFFICENT...”
5 Star Review
Nov 15,2018
By:
'Appliance'
Nov 15,2018
Branch: Norwich, Swansea House 1a Swansea Road
Services: Property Management
Would you recommend?: Yes
Postcode: NR12
Branch: Norwich, Swansea House 1a Swansea Road
Property Management
Postcode: NR12
0
people found
this helpful
We have been working with Pro Let for 12 years and find them to be professional, efficient and friendly to deal with and would not hesitate to recommend them....
read full review
0
people found
this helpful
Was this helpful?
Yes
“Rude unhelpful staff and being left without heating or hot water...”
1 Star Review
Sep 14,2018
By:
'Nic'
Sep 14,2018
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR2
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Postcode: NR2
1
people found
this helpful
Rude unhelpful staff who like to hang the phone up before you finish, moved into a property which was supposed to be professionally cleaned but was disgusting, me and my flat mate had to clean it all ourselves, they later admitted they only had the ...
read full review
Comment on agent fees
Far to much for the shit hole you get.
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jul 22,2018
By:
'Katie'
Jul 22,2018
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR23
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Postcode: NR23
2
people found
this helpful
My experience with Prolet has been an absolute disaster. They are unorganised, unprofessional and just plain rude. They do not return calls, and when they do they are unbelievably rude. They tried to bill us multiple times for the same issue and tried to get ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“I lived in a prolet property for a year near ......”
5 Star Review
Aug 24,2016
By:
'Amy'
Aug 24,2016
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NR2
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Postcode: NR2
0
people found
this helpful
I lived in a prolet property for a year near Norwich city and found the agency always friendly, helpful and efficient in dealig with any repairs, queries, administration etc. We were all final year students and had a nightmare with our previous letting agency so ...
read full review
Comment on agent fees
Worth every penny
0
people found
this helpful
Was this helpful?
Yes
“I have lived in this property for two years now ......”
1 Star Review
Dec 06,2014
By:
'X'
Dec 06,2014
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: NR1
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: NR1
5
people found
this helpful
I have lived in this property for two years now and I have had constant problems each year. The first year started with cleaners every week who cleaned our rooms thoroughly, changed our bedsheets, changed our bins, washed up and hoovered the entire house therefore ...
read full review
What agent could do to change your mind?
The problem should have been fixed when it first occurred 12 weeks ago. Even compensation will not make up for the horrific conditions I have had to put up with for the last 12 weeks. I want cleaners to tidy our rooms every week again and I want the staff to start speaking to me with the respect and politeness that I deserve.
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes
“They are the worst letting agency I have ever dealt ......”
1 Star Review
Aug 05,2014
By:
'Disgruntled!'
Aug 05,2014
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: NR22
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: NR22
5
people found
this helpful
They are the worst letting agency I have ever dealt with.
They are rude, unpleasant and unhelpful.
We are good tenants always paid our bills on time etc.
But they insisted on resorting to bullying practices.
They failed to inform us that for the first ...
read full review
What agent could do to change your mind?
They could of been courtesy and pleasant in their dealings. They could of responded promptly to emails and issues.
They should of avoided digging remarks and bullying tactics, especially when it came to form signing and maintenance issues.
They could of maintained a friendly communication connection with us which we felt we could contact without issue or remark.
Being rude wasn't necessary or making us feel like we were unwanted vermin in a house that we were paying to live in.
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes
“Totally disgusted with this lettings Agency! I made an appointment ......”
1 Star Review
Feb 05,2014
By:
'Lorraine'
Feb 05,2014
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR13
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Postcode: NR13
4
people found
this helpful
Totally disgusted with this lettings Agency! I made an appointment to view Hill House in Reedham, I called to reconfirm the appointment as my husband was flying into the UK especially at great expense Flights, Hotel & Car Hire ONLY to be told they could not ...
read full review
4
people found
this helpful
Was this helpful?
Yes
“I used Prolet Property Services when I was a student ......”
5 Star Review
Jan 23,2014
By:
'Fiona'
Jan 23,2014
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NR2
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Postcode: NR2
1
people found
this helpful
I used Prolet Property Services when I was a student at NEA. I found the whole team to be professional and friendly and would not hesitate to recommend them to any future tenants wanting to use them in the future....
read full review
1
people found
this helpful
Was this helpful?
Yes
“Disgusting customer service. Prolet treat their tenants with zero respect. ......”
1 Star Review
Jan 06,2014
By:
'Paul'
Jan 06,2014
Branch: Norwich, Swansea House 1a Swansea Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR2
Branch: Norwich, Swansea House 1a Swansea Road
Lettings (as a Tenant)
Postcode: NR2
5
people found
this helpful
Disgusting customer service. Prolet treat their tenants with zero respect. They will come round for viewings with no advance warning. They lost my bank details on a form, resulting in a £700 fraud attempt, which I luckily got refunded. When a delivery service failed to pick ...
read full review
What agent could do to change your mind?
Treated us with respect, not thrown out half my possessions, not lost my bank details resulting in fraud.
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes