Primrose Properties view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
You can make a complaint:
In Person
By Telephone
Through a Member of our Staff
Through an Advocate or Representative
By Letter
By E-mail
We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it. We will keep you informed and aim to have all complaints resolved within 14 working days unless we agree a different timescale with you.
If at any stage during the process you are not happy with the way we are handling your complaint you can contact Jesmond McAdam at: Primrose Properties, 18 Primrose Street, Alloa FK10 1JG.
Tel 01259 222950
Once we have dealt with your complaint, if you are not happy with the outcome you can refer your complaint to the Property Ombudsman and ask for it to be reviewed, Any referral must be made within 12 months of your final view.
You can contact the TPO at:
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333306
Primrose Properties are registered with The Property Ombudsman.
Last updated at 2:57 PM 23/05/2018 by Jesmond McAdam