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Premier (Oxford)
2.7/5, 33 Reviews
42% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
Premier Estate Agents of Oxford are an independent family firm specialising in Residential Sales, Lettings and Property Management throughout Oxford and the surrounding areas.
First established in 1995 by Jan Bartlett who has worked in the property industry for over 45 years, Premier has become widely recognise
d for their excellent reputation and success in the property industry. Jan’s son Charles Bartlett has worked with Jan since a very young age and his passion for property grew stronger and stronger. Charles became a partner of the company in 2008 and together they have grown the business from strength to strength.
Our main focus throughout the company is to deliver the highest level of customer service and professionalism at all times ensuring your experience with us exceeds your expectations. Together with expert staff, Jan and Charles are able to offer you a personal superior and bespoke service to meet your exact requirements and unbeatable by any other agent.
Charles recently launched the Premier Residential Sales Division in 2015 to meet high demands from clients in search for an Estate Agent with expert industry and local knowledge.
Premier Sales has been incredibly successful thus far and Charles is currently urgently seeking new property to sell for waiting buyers.
Whether you are a seller, a buyer, a landlord or a tenant you deserve the best so contact Premier now.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 67% | £370,000 | £370,000 |
| Lettings | 100% | 67% | £500 | £2,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 1 | 6 | 13 | 3 | 0 | 0 | 0 | 0 | 5 |
Areas covered
- Kidlington
- OX1
- OX14
- OX2
- OX3
- OX4
- OX44
- OX5
- Oxford
Address
Premier (Oxford)
207 Cowley Road, Oxford, Oxfordshire
OX4 1XF
01865 792299
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:30 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Fantastic property ...
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5 Star Review
By : 'Matt'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : OX3
9 Apr 2018
People found this helpful0
First class full management yet again from Premier! Property well maintained and tenants are alway polite respectful in the property.. wouldn't use anyone else ... Read Full Review
Comments (0)Was this helpful?:
viewed a ...
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1 Star Review
By : 'no'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : UNSU
3 Apr 2018
People found this helpful5
I went to view a property. they knew I was coming but when I arrived the place was disgusting. I would of thought that they would of asked tenants to clean it before having new tenants look around. not a good impression. also I emailed several times and got no reply. don't ... Read Full Review
Comments on Agent Fees
didn't get that far. decided not to go ahead
Comments (0)Was this helpful?:
Awful ...
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1 Star Review
By : 'Ash'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
16 Mar 2018
People found this helpful5
If you are thinking of going with Premier, DONT! I have been with several agencies in the past but I can happily say Premier is the worst! They charge a ridiculous amount before you even move into the house (£300pp + £150). You'd think paying this much you'd get good service. No. They are ... Read Full Review
Comments on Agent Fees
Horrendous considering how useless they are.
Comments (0)Was this helpful?:
Most awful Estate Agent, they ...
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1 Star Review
By : 'Anon'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : OX3
15 Jan 2018
People found this helpful6
Most awful Estate Agent, they are extremely unorganided and fail to communicate properly with their clients. Their pricings are ridiculous and blatantly scamming. Massive regrets making deals with this ... Read Full Review
Comments (0)Was this helpful?:
If you're a tennant, ...
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1 Star Review
By : 'The_Twoslice_Toaster'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : No
Postcode : OX3
23 Dec 2017
People found this helpful8
If you're a tennant, avoid Premier Lettings like the plague. Their fees are extortionate (eg £300 just to look at a propertly, followed by £195 per person just to move into it. Why? What have they done to deserve this money?) and you will have to chase them constantly to make sure they do any ... Read Full Review
Comments on Agent Fees
£300 to look at a property? Does that sound reasonable to you? £195 per person just to move in, after we've already paid an £800 (each) deposit and rent in advance? I have been with other agencies before, and although it's generally accepted that all agencies are just simply scamming people for money, the fees have always been lower and those agencies were more reliable.
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Jack from Primier in Oxford ...
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4 Star Review
By : 'Alexis'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : OX10
27 Oct 2017
People found this helpful3
Jack from Primier in Oxford was great. He was informative and professional. There were times when I felt he could have been a bit quicker at responding but he handled my case and concerns with ... Read Full Review
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As an overseas company we ...
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5 Star Review
By : 'Maria'
Branch : Oxford, 207 Cowley Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : OX3
11 Oct 2017
People found this helpful1
As an overseas company we have used Pemier for many years now for the management of our properties . we have lately put on the market one for sale and the attention and service received from Tom Mizen and all his help in coordinating with all parties concerned was exceptional and to our greatest ... Read Full Review
Comments on Agent Fees
Very fair
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Genuinely cannot recommend ...
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1 Star Review
By : 'T'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX41
9 Oct 2017
People found this helpful9
Genuinely cannot recommend Premier Properties. I had rented through them for two years as a student and throughout that time they neglected to notify us of viewings. They also breached their own contract after we had left the property through keeping hold of our deposit for over 31 working days ... Read Full Review
Comments on Agent Fees
Even when remaining in the same property for a second year they still attempted to charge us the fees for new tenants. This was only reduced when heavily challenged.
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I recommend Tom Mizen ...
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5 Star Review
By : 'From'
Branch : Oxford, 207 Cowley Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : 0X4
15 May 2017
People found this helpful0
I recommend Tom Mizen (Residential Sales Manager) highly. He is very professional and really knows about selling houses. He has been an enormous help, all the way from our first discussion, to completion of the sale. In fact a period of over a year because there was so much to do in the house to ... Read Full Review
Comments on Agent Fees
Very reasonable and competitive
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Sold our house through ...
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4 Star Review
By : 'Val'
Branch : Oxford, 207 Cowley Road
Services : Sales (As a Vendor)
Sold price : £370000
Would you recommend ? : Yes
Postcode : OX4
10 May 2017
People found this helpful0
Sold our house through Premier's Tom Mizen. Once we signed up, Tom was always available on the phone and also promptly responded to non-urgent texts. Kept us informed every step of the way and chased both sides' solicitors when they were dragging things out. In fact Tom did more to liaise with us ... Read Full Review
Comments on Agent Fees
Very competitive
Comments (0)Was this helpful?:
Whilst studying in Oxford ...
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1 Star Review
By : 'J'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
26 Aug 2016
People found this helpful11
Whilst studying in Oxford myself and many of my peers rented through Premier lettings. In hindsight, I would have avoided Premier Letting like the plague. I firmly believe their business model is to try and rip students off. Incompetent, unreliable and plain rude are all phrases that describe the ... Read Full Review
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The most awful letting agency ...
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1 Star Review
By : 'Tom'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4
19 Mar 2016
People found this helpful9
The most awful letting agency I've ever had to be associated with. Absolutely terrible organisation and their email skills are apaulling. Never had such rudely worded emails in all my time as a tenant with other agency's. I am currently a tenant in one of their properties and can't wait to get out ... Read Full Review
What agent could do to change your mind?
Bad
Comments on Agent Fees
Bad
Comments (0)Was this helpful?:
Absouluty terrible. Poor ...
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1 Star Review
By : 'Ben'
Branch : Oxford, 207 Cowley Road
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : OX3
5 Jan 2015
People found this helpful9
Absouluty terrible. Poor communication and poorly organised. Live a far distance from oxford traveled all the way down to find viewing had not been booked in and was waste of my journey. Was not given and apology. There are plenty of agents in oxford. I would not recoommed this ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Premier Complaints Procedure In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put things right. In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking. You can expect your complaint to be acknowledged within 10 working days of receipt. You should get a response and an explanation within 20 working days. If you are unsure which member of Premier staff to write to, your complaint should be sent to the Manager, Mrs Nicola Hieatt at Premier, 207 Cowley Road, Oxford OX4 1XF. If you are not satisfied with the initial response to the complaint then you can write to the owners of the business, Mrs Jan Bartlett and Mr Charles Bartlett and ask for your complaint and the response to be reviewed. You can expect Mrs Bartlett or Mr Bartlett to acknowledge your request within 10 working days of receipt and a response within 20 working days. Premier Lettings’ aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive and interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom. If you are not happy with the outcome The Property Ombudsmen may be able to help. This is an independent dispute resolution service. For more information, visit www.tpos.co.uk
Last updated at 10/18/2017, 5:07:16 AM by allAgents
